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Del Webb Reviews

What Real Homeowners Say About Del Webb

With an average rating of 4 stars, Del Webb is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 9799 verified homebuyers to give you an honest look at what it's like to build a new home with Del Webb. Read their unedited reviews, feedback, and complaints to help you decide if Del Webb is the right builder for your new home.

Del Webb

has 4 out of 5 stars overall

9799 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.9

Customer Reviews

Michael and Niklas were great

  • Rhonda V.
  • Verified Homebuyer
  • September 26, 2024
  • Clermont, FL

Michael and Niklas were really helpful and responsive. Their knowledge about construction was very good. They were also so personable that it was a pleasure to work with them.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Jim our Project Manager was great. He addressed all issues immediately.

  • Bryan M.
  • Verified Homebuyer
  • September 26, 2024
  • Westfield, IN

The Sales Person Kevin was not helpful in the least. Once he had our downpayment never heard from him again. I am glad that portion of the experience is over with. Overall, the wife and I are enjoying our new home.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 5

Home buying experience and quality of home.

  • Robert L.
  • Verified Homebuyer
  • September 26, 2024
  • Mesquite, NV

Overall a seamless home buying experience/process. Salesperson always kept me informed and sent me plenty of information and photos. Overall quality of material and workmanship was good with a few issues related to cabinetry, sheetrock and interior door.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Cindy

  • Cindy B.
  • Verified Homebuyer
  • September 26, 2024
  • Westborough, MA

Awesome all around ! Everyone and everything!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Joseph G.
  • Verified Homebuyer
  • September 26, 2024
  • Parrish, FL

Great experience Kim was excellent

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Our construction manager Carlos provided great support.

  • Norman S.
  • Verified Homebuyer
  • September 26, 2024
  • Okatie, SC

Having come from a background as a custom home builder the overall experience with Pulte was less than stellar. There were deficiencies in the customer experience from the information provided on availability and timelines of lots we wanted to, the workmanship and pride in doing a job well and right the first time during construction. The end result is a home that is probably well built in general with many flaws that may not be noticed by anyone but the owners. The construction Manager Carlos worked hard to do what could be done to improve the experience.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Fair

  • William E.
  • Verified Homebuyer
  • September 26, 2024
  • Sterling, VA

To many players in process. Not easy to keep track of scorecard.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Mike and Frank

  • George P.
  • Verified Homebuyer
  • September 26, 2024
  • Ocala, FL

Mike our construction manager was very good. He went above and beyond Ty Mike and Frank with the repairs as well.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Chad

  • Rosemary B.
  • Verified Homebuyer
  • September 26, 2024
  • Aubrey, TX

Multiple issues being found which are getting fixed as I am finding them

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Excellent sales and follow-up support

  • John B.
  • Verified Homebuyer
  • September 26, 2024
  • Georgetown, TX

Sales staff was most helpful and fully answered all questions. The construction manager quickly handled the few issues that were found and a few we did not even see.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great experience

  • Lisa S.
  • Verified Homebuyer
  • September 26, 2024
  • Parrish, FL

We had a wonderful experience. Our sales person (Jill) and construction manager (Ben) are amazing. During the build Ben sent us weekly updates and was always there to answer questions. We really like our home and the Del Webb development.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

NICE HOME

  • Arthur B.
  • Verified Homebuyer
  • September 26, 2024
  • Buckeye, AZ

Everyone worked hard to get the home ready and closed on time. Thanks !!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Project Manager

  • Deborah S.
  • Verified Homebuyer
  • September 26, 2024
  • Powder Springs, GA

Project Manager provided timely updates.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Sales Team and Great Construction Team

  • Shannon G.
  • Verified Homebuyer
  • September 26, 2024
  • Winter Garden, FL

Everyone on the Pulte team was great. Extremely friendly and easy to work with.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

New home owner

  • Lori C.
  • Verified Homebuyer
  • September 26, 2024
  • Port Saint Lucie, FL

Absolutely love my new home and view!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Last minute punch list

  • Thomas P.
  • Verified Homebuyer
  • September 24, 2024
  • Summerville, SC

Our builder walked through the house with us a few days before closing. Between all of us ( Michael, our builder, and my wife and me, we were able to address any concerns. Everything that was discovered during the early walk through was addressed. After closing, we had issues with our yard. Our builder assisted us in getting the problems resolved. Our Del Webb build was basically a worry free process! Oh, and it was finished ahead of schedule!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overalll a very good experience

  • Michael V.
  • Verified Homebuyer
  • September 20, 2024
  • Okatie, SC

Overall the house is very well built. I feel there are a few small areas where they could improve the quality of the build but these are very minor issues. I had 2 very good Construction Managers and I hired a 3rd party inspector as well. The Pulte Construction Managers were very good, and my 3rd party inspector helped by having a second set of eyes on the build. In my opinion the issues my inspector uncovered were minor but important. When my house was inspected by the town, I passed every time on the first try. This is a credit to the 2 managers and my inspector.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

The warranty Manager is the best person on your staff.He is prompt,follows thru to completion and truely cares.

  • Brian M.
  • Verified Homebuyer
  • September 18, 2024
  • Mesquite, NV

Pulte homes would do a better job with Management that kept track of the progress of the homes and supervised the subcontractors to make sure that when they were on the job,that they took the time to protect the work of the other subcontractors.A lot of the punch list would be avoided if everyone respected the work of all of the subs involved.The warranty person has a hard job of call backs for damage done during the job because subs don't protect the work of other subs.There is also a lot of down time-it could be lack of qualified workers,lack of training,poor supervision.Safety training ...

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 5

Evelyn

  • Evelyn T.
  • Verified Homebuyer
  • September 17, 2024
  • Griffin, GA

My experience with Del Webb homes sales was excellent The builder's team is great they walked me through every step. Help was there when I needed it most.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great home buying experience

  • Kirk S.
  • Verified Homebuyer
  • September 17, 2024
  • Buckeye, AZ

Mark (Sales) Dave (general) were amazing

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pretty good

  • Anonymous
  • Verified Homebuyer
  • September 17, 2024
  • Westfield, IN

The building process was easy and smooth. I’ve had plumbing issues after moving in that has taken a while to get attended to, but other other concerns were handled quickly.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Average builder with average quality but has great floor plan

  • Anonymous
  • Verified Homebuyer
  • September 16, 2024
  • Georgetown, TX

Sun City definitely is great place to stay and retire. Pulte as a builder is just an average builder compare with the rest of the builders in greater Austin and particularly in Georgetown. Pulte has great floorplan and option, but workmanship and materials are again just an average (nothing to boast about it). The price of the house itself is overvalued but again being located in Sun City it is a fair price

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 4

There were electrical issues and the office doors would not close due to significant overlap. The construction manager was awesome and responded immediately to fix all issues.

  • Anonymous
  • Verified Homebuyer
  • September 16, 2024
  • Georgetown, TX

The cost of the home after discounts was still high for the market and the appliances and many of the finishes are low quality. I felt pushed to use the builder's title company and the builder did not cover many of the typical seller's closing costs. I was told it was because the discounts were applied to the price of the home rather than the closing cost. However, the cost was high for the market and significantly higher than the appraised value.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 5

Easiest process ever

  • Pamela S.
  • Verified Homebuyer
  • September 16, 2024
  • Winter Garden, FL

From the sales experience to closing was super easy. Once move in happened, warranty service for expected small items was completed in an expeditious fashion using high quality contractors. I couldn't be happier.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Home Buying Experience

  • Doreen R.
  • Verified Homebuyer
  • September 15, 2024
  • North Myrtle Beach, SC

Everyone was great through the whole process from beginning to end. There were very few things that needed attention on the walk-through. The construction manager corrected items as if it were going to be his home. Everyone went above and beyond in all aspects from sales to finance, to construction. Best home buying experience I've had.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4