Del Webb Reviews

Everything from the beginning went well. No problems. Great communication along the process. The quality of the home is excellent.

First we were told we could have a tray ceiling and signed contract as such then told later it could not be done in our model. After foundation was poured we noticed the garage looked small. Learned it was almost 5 feet less wide in the 2 car garage side! That is significant! The paper documents with floorplans had the larger measurements as did the floor plans online! All were incorrect and we learned from a neighbor, they made Del Web aware of this 2 years ago! Additionally, they put a green electrical box on our lot without our knowledge.,They tried to not irrigate the last half of our back yard and place baha(sp) grass instead of St Augustine.,On the day of our closing we did our final walk through and our garage epoxy flooring had not even begun and we learned we could not walk on it for a couple of days. There were subs in our home and the house had not been cleaned and paper was still on the floors. I did not feel we should close and consulted my attorney but upon review of the very one sided Del web contract, she advised we needed to close or Del web could fine us and sue us. We entered the home after closing and the floors were in horrible condition and we also learned we could not be on the epoxy garage floor for 10days! And we could not move stuff into the home as the floors were in such horrible condition., we had to delay delivery of appliances, adt installation and moving in. Del web said there was no reason we could not move in!! They promised they would move all the furniture and rugs to repair the floors. They promised to repair the grout, clean it and seal it, but failed to do the first two steps. They promised to remedy this by going line by line repairing, grout, chipped tiles and remaining stains and they would move the furniture and carpets to acess the entire floor.,They never went line by line, nor did the move the furniture to acess all the floors. They reneged on what they promised to do and threatened legal and/or rescinding our warranty! Seriously, we just wanted what we paid for. We negotiated compensation for the earlier items, but not in regards to the floors. We were lied to and mislead many times during this process.we are told to deal with warranty now. Del web should have never allowed our home to go to closing . Shame on them, they knew it was not ready, but they did not care. ... More

Jerry & Tex have been great as well as Derek! I was frustrated and dismayed with upper management!

The building process was well planned by the building team. They kept us informed throughout the process from design to closing. The Project Manager, Mike resolved all of our concerns through closing.

Bad experience would not trust Pulte builders.

Absolutely amazing Corey responds to calls and issues immediately. Amazing would definitely go through Cody again.

OK, had to have a garage door company come and fix my door because it was going to take too long for Pulte to get someone out.

For the very beginning Lori and I knew that delwell would be right for us. Absolutely awesome pool and amenity center. Excellent restaurant. The build process was smooth without absolutely the best construction manager with Max Thompson. He got us through the entire process. Very responsive to our needs. Highly recommended. He made sure everything was done on time and with high quality. Home selection was exactly what we were looking for. Location of Del Webb was ideal.

We can not write a good review because it has not been a good experience. We have standing water within inches of our foundation- our neighbor has complained,through the warranty process, so have we, he has a work order, so do we. We have had nothing done to remedy this issue. This is an issue for the slabs the houses are built on as well as a health hazard- a perfect breeding ground for mosquitoes and other bugs. We just had an insulation expert evaluate our house because we were emptying our dehumidifier daily. He found many leaking ducts by in the attic, blocked soffits, insulation of 10-12” that is supposed to be 18”, single pane laminated windows when Low E dual pane impact windows are in our contract and was reported by Del Webb/ Pulte to the county for our energy efficiency report. We added a sunroom to the original plan and I said to Del Webb’s construction supervisor I did not think the 3.5 ton unit was large enough when we added more square feet to the home. I was assured that when the county ran the numbers that the air conditioner was the proper size. Today the insulation expert confirmed that this home, in Florida, needs a 4.5 ton unit. And of course Del Webb provided the county with faulty information providing faulty results. Need I continue!? To say we are disappointed is an understatement.How does DelWebb/ Pulte find this behavior acceptable. Hopefully they will see their way to doing the ethical thing and fix these issues. This is not the way business should be conducted if a company wants to stay in business. ... More

Such shoddy workmanship and little concern for making things right. Great community but if I had to do it again, I would not buy from Pulte.

Exceptional experience with the DelWeb Construction Crew before I Closed on my Condo. The first sales rep was great. Kept us current on progress and showed interest in our excitement on buying the place.Then we experienced some pain with lack of information for a while with the replacement sales rep. The pricing for the UPGRADES is OUTRAGEOUS AND THE QUALITY OF THE UPGRADED APPLIANCES,etc has a LOT TO BE DESIRED. Not worth the price, period.

Love home plan but very disappointed in workmanship and lack of correcting what Pulte considers “cosmetic” issues after closing.

Purchasing our new home was a very smooth process. From the picking of materials to the construction phase, to the closing.

We are delighted with our new house. The only suggestion would be to provide more guidance to the owners on how to register with the new service providers (gas, electricity, water and HOA).

Rush to get house done originally told would completed end of August closed 6-05-24 Not happy with workmanship of sub contractors seems they do quantity work instead of quality work, poor supervision during construction now have to stay home for subcontractors to come cack & make things right

This was the greatest home buying experience we've had in 46 years! Every person we dealt with during the process from beginning to closing was absolutely the friendliest, most professional and so helpful and always responded back to us promptly. We had everything explained thoroughly and carefully during each step of the way. We couldn't have asked for better help and our home is absolutely perfect for us. We highly recommend the Del Webb personnel and homes.

Kind and helpful, patient knowledgeable

What an experience! As a widow of a short time, I knew nothing about buying a home watching them build a home and it was soon to be my home. The road that led To my beautiful finished Home Was filled with people, exhibiting compassion, encouraging, uplifting and mostly informative. For a first time homebuyer Going solo I felt surrounded by an abundance and much needed guidance and information. Don’t miss out on a great chance for a Del Webb home in a great community filled with amenities that are nothing less than 5 stars.

Finishes were not to the quality I expected. Some of your vendors/ contractors were not very responsive to issues at all.

Our unit is great, high quality of materials.

Too many names to mention. Not a single bad experience

We pleased with all the facilities available in the community!

We had a very good experience with our construction manager. He made a great effort to correct or explain questions. Would be glad to work with him again

The rough work, footings, slab, framing, trusses and roof went pretty well. It was downhill from there. I don't know where pulte found there subs but there work was sub-par, with the exception of the HVAC contractor. Little supervision by the construction managers and it was a battle to the finish. We are now discovering new defects after we closed. Beware.

Starting with Pulte mortgage it was an aggravating, frustrating and wish we had done it different experience. The contractors hired to do the work have no pride in their work and there is no accountability or follow through when they don’t do good job. We feel like any old way is good enough. The house is out of square, walls are not plumb, one garage wall is longer than the other…..Along the same contractor issues we have had to constantly clean up trash from the new build next door. Trash includes water bottles, beer bottles, food wrappers, styrofoam, plastic bags from insulation, nails, Sheetrock, assorted wood pieces and energy drink cans. We have complained more than once about trash. The Pulte employees who are in this area every day allow this to continue happening. Some of the larger items of trash sat on the ground for almost 2 weeks and was ignored until we had to complain before it was cleaned up. We like our house but don’t feel it is the quality crafted home Pulte would like you to believe. ... More