Del Webb Reviews

The Del Webb/Pulte homes are not built for people over 55 years of age. We were never told that our house would barely fit on our lot, thereby making our back yard very small and our driveway very short. The attic stairs are very steep, unstable and have a leap from the top stair to the attic landing. In addition, there is nothing to hold onto in order to pull yourself up. Because the stairs are in a tight space, there isn’t enough room to pull the stairs down safely. You have to be tall to pull the stairs down and we are short. Why you would place the a/c handling unit in the attic is a mystery. We are unable to access the attic to change the a/c filter. When I told the Del Webb building supervisor that something was wrong with the trash drawer pullout, I was repeatedly told it was a “dirt in the track” issue. Upon further inspection, it was due to a bent rail. The floors are not level. We were told that due to damage, our driveway would be re-poured. Instead, it was “resurfaced” and 1 week later it was peeling. The cheapest wire shelves were used in all of the closets. We have a few roof shingles that are not nailed down, but I was told the summer heat would fix the issue. So far, the shingles are still sticking up. The upgrades were way overpriced and our LVP floors appear to have marks in them. We were told that the marks were part of the floors, but I’ve never seen those marks on any other floors. We don’t like being treated like we’re stupid, nor do we like being lied to about mistakes made by the builder. ... More

Bob, our sales person, provided exceptional service and his interpersonal skills are excellent. He provided answers to all our questions and if he didn’t have the information on hand he quickly sought out an answer. There was no pressure to buy which we appreciated. It was a pleasure working with Bob. Jim, our building superintendent, was also great to work with . He kept us apprised of progress on our home’s construction and always answered our questions promptly. This is the ninth home we have had built. Six were custom homes followed by two homes built in another active adult community. Thus with our previous active adult experiences we were not surprised about the smaller space between the homes, the limited number of options available in most areas of the construction, along with no custom work being done. For lack of a better word, these are “cookie cutter” homes constructed rapidly but the end product is good. Option costs are somewhat higher than most people would expect them to be. In our opinion buyers of homes in most active adult communities have to look at the “total package” they are purchasing. They are getting a nice home along with various amenities not found in most neighborhoods. The HOA assures the homes values will be maintained with their rules and regulation. And, one of the major benefits is the opportunity to live among older adults who are also interested in pursuing an active lifestyle in their senior years. The many organized activities offered provide numerous opportunities for interaction and the development of friendships. ... More

Huge disappointment with construction and delivery. Still open items from the initial walk through over 2 months ago. Home was embarrassingly filthy at delivery. Sales was spectacular but construction sucks!!!!

Austin was absolutely the best construction manager! We were very impressed with his skills, attention to detail and responsiveness to our questions. He made the home building process feel safe and secure. We are really loving our new home!!!

After thorough research and glowing recommendations, we chose Del Webb. Their professionalism and knowledge were evident from our first meeting. During the planning phase, they listened attentively to our ideas and provided valuable suggestions that enhanced the design. The construction phase was well-organized and stayed on schedule, thanks to their excellent project management. Communication was consistent, with regular updates keeping us informed at every stage. Despite a few minor challenges, the team handled everything efficiently. The quality of materials and craftsmanship was excellent. Every detail, from the foundation to the final finishes, was executed precisely. We were thrilled with the final result. Our new home meets and exceeds our expectations and perfectly suits our lifestyle. Thanks to Del Webb's expertise and dedication, the entire process was enjoyable and stress-free. I highly recommend Del Webb to anyone looking to build a new home. Their professionalism, quality of work, and outstanding customer service make them an excellent choice. I would gladly work with them again on any future projects. ... More

It was a good experience for me to buy a Dell Web home. The neighborhood is very nice & peaceful. Will recommend others to buy. Thank you!

It's extremely disappointing when trades (contractors) don't care about quality. Slap it up, poor results and deal with it after the fact. Large disconnect with the sales department, design center and construction.... No one takes responsibility, they all pass the buck. It doesn't matter if its a 5 million dollar home or a million dollar home, its all very poor!

The house is new. So far it’s been a good day. It’s very small, but I think it will be worth it.

Very well built home overall. Brian, our construction manager was great at attending to any issues we've had.

From the beginning working with Lisa in the sales office and Morgan the construction manager on the finishing up of our new home, the entire experience was great. No last minute problems or issues. We are really feeling happy with our purchase and the whole experience was very professional from beginning to end.

25 years ago Pulte was a quality builder. They offered a beautifully crafted home without the need for many upgrades because they were included. Current homes require around $100,00 in upgrades and still are not top quality. .. For example the cabinets they install are cheap .. no longer 1/2 inch solid wood but thin panels that crush easily. How do I know? One of our side panels had to be replaced so we could see first hand what they are made of. No fans or light fixtures are included in the main living area… no allowance so you have to pay an electrician to install after closing. No outlets in the master closet or pantry. Only wire shelving is offered. Some of ours had nail bolts that popped out of the wall when 8 oz of weight was set on the shelf. The shelves were not all level. Entry level appliances - dishwasher, range and microwave. Not what you would expect in a quality home that is priced over half a million dollars. Sadly from my experience- Lennar is now offering a better quality home than Pulte and it hurts me to say that. Pulte is making money. Just check their recent stock prices.. but sadly their reputation is going to suffer. The amenities, street lighting and sidewalks are great. There is plenty of open space and most of the homes to back up to ponds and or green space. The community seems to be laid out well. ... More

Wonderful experience. I was kept informed with weekly progress reports as the house was being built, always there for any questions. People in the office were very friendly and helpful. Contractor was very thorough when doing the walk through to make sure I understood all operations of the appliances, A/C, heater, etc... I would highly recommend them and have.

Pulte finds the cheapest sub contractors which leads to a poorly built house. Materials used are of the lowest construction quality, i.e. garage door isn't insulated which doesn't keep the heat out. We previously built with KB Homes and their houses are less expensive and they used insulated doors. Walls are not "square". Once the process starts, no one stops to fix an issue, subs are just there to do the next job. Sod put down even though yard was not graded properly. DO IT RIGHT THE FIRST TIME! Very disappointed with Pulte. They have definitely not improved over the years!

The experience was a good on.

Terrible communication throughout the process. One issue after another with a new construction home.

Brian sales representative was excellent to work with. Very helpful in guiding through steps. Always available and responsive to all my questions via phone and email. Daniel contractor did a great job with both walk through. Has been responsive in helping us take care some issues that have arise.

Great home and really nice neighbors and community amenities. Very happy we moved here.But based on my firsthand experience DO NOT USE PULTE MORTGAGE! The employees are mostly INCOMPETENT and from my experience have very little knowledge of the correct mortgage product to put you into. They knew upfront that I was self employed and regardless Pulte Mortgage switched me into 3 different mortgage products over a 5 MONTH PERIOD…… ALL DUE TO INCOMPETENCE! After many months of ENDLESS and sometimes REDUNDANT paperwork requests one of their so called ‘specialists’ actually called my wife and myself the day before the closing and asked for my father’s death certificate……..only one problem…..my father is not dead! If I hadn’t complained and gotten a knowledgeable supervisor to finally approve my loan this moronic mortgage marathon may have continued even longer! What HORRIBLE CUSTOMER SERVICE, not to mention the unnecessary STRESS! Pulte Mortgage notified me soon after my first loan payment that my loan had been sold several weeks after closing which furthered my belief that Pulte doesn’t care about customer service, and they probably hire inexperienced employees to save money knowing they’re just going to make a few quick bucks off their customers before they sell the loan. Several other new homeowners stated they went through some similar financing ordeals and had their loans quickly sold as well. I guess Pulte is a Bundle and Sell company?……..or for abbreviation purposes a BS Company. They recommend that you use them in the contract, but from my experience it would’ve been much faster and a lot less stressful had I used an independent lender. The independent lender had previously qualified me in the correct mortgage product in several days. Don’t make the same mistake! I highly recommend you use an independent mortgage company! ... More

Poor quality in construction. Incredibly sloppy finishing work. Numerous warranty issues

Our experience with Del Webb has been great with the exception of a few bumps in the road. We lived in another state while building our home which gives a huge disadvantage. However, our Construction Manager, James, was phenomenal. He addressed our concerns while building, and he took his time with us while doing our walk throughs. He was patient with all of our questions, and he really cared whether or not we were happy with our results! We have a couple of outstanding items to be finished, but feel that they will be resolved soon.

The sales rep we worked with was awesome! He knew where we wanted to be and some of the ‘must’ items in the home and worked hard to get us there. The build/ construction process was a little frustrating as we had a few changes in the construction manager the 1st couple not being really responsive. The one we ended with was great but, unfortunately, we missed some opportunities to have corrections made in the build process. There are numerous spots where attention to detail was missed. For the cost, there should be better overall quality of work. The community is great and so far, the response to needs from HoA is good. ... More

Both have been very responsive to my questions, concerns and repair issues

Blown away by the lack of respect from one trade to the other. They come to fix a problem and create another one. Our superintendent went silent on us. If he spend more time addressing issues and less time begging for good surveys we would have been able to write a good survey response. Very poor workmanship throughout. Great community though.

We have found issues with the irrigation systems, sod, landscaping, and roof leaks. Interior of home was pretty good but the roof leaks are causing rework of drywall. We continue to find other issues which makes me worried about what else might go wrong. They have been pretty responsive to getting things fixed but the quality isn’t there to begin with.

Homes are not high quality and there are many areas where a higher quality product should have been used for the price you pay for the house.Quality of work ie painting and attention to details need improvement to say the least.

Pulte followed their timeline for building and delivered the home within the time frame they originally told us. The process from breaking ground to closing was great! Our construction manager contacted us weekly with updates during the process and sent photos. Pulte mortgage could have been more competitive with their rates as they are in other areas of the country. The sales team changed over during our build so we needed to follow up on some things ourselves. Currently we are preparing our home to move in and are looking forward to living in our new home.