Del Webb Reviews

Pick this builder base on my son recommendation of CEO. Second reason Disney proximity. But construction is shoddy with multiple issues wrong with dwelling. Still waiting on multiple repairs to be done. They’re backlog due to other homes needing repair so I’ve been told by warranty repair. DO IT RIGHT THE FIRST TIME!!!!!

The process is straight forward but the selection of interior finish requires at least two visits. The consultant was pleasant and helpful, but we felt rushed, The sales experience went smoothly but discussions were open for interpretation. The site project manager was awesome. He did everything he could to address issues.

No system in place to advise new owners of contraction Schelds within ear radar of alarming noise and the early time! I understand that lots must be built on, but lack of communication is stressful for me looking forwarded to moving into a relaxing, retirement area as advertised.

The build quality is so so, after closing customer service is even worse.

Project manager was excellent. Pulte sales team, quality , design center all mediocre at best.

I have a problem with the low quality appliances and after purchase issues that I am not able to resolve because I cannot get anyone to call me back. Emailing doesn't work, and there are no telephone numbers to call. I am quite disappointed with the after purchase experience although the builders are still as helpful as they can be and go out of their way to try to help even though their job has long been over.

Some things did not work and I was told it would be a few more weeks to repair. Not really thrilled with the architectural design

1. Our realtor had to call out the salesman twice for misinformation/bad information. In particular, due to delayed closing, I was not available on rescheduled close day. We talked to salesman and he said that we could not do a POA and he make it sound like it was the mortgage company that was telling him that. We talked to the mortgage company and they said we could do a POA. Our Realtor made him eat his words. 2. The color of stone that we saw in the showroom and selected and paid for and expected was not what was put on the house. Pulte said that the stone name matched what was on the order sheet...but the color we got did not match the color of the stone in the showroom. We are extremely disappointed with Pulte. We should have taken a picture of the stone as evidence when we selected it. 3. We put in all tile floors...no carpet. The tile floors were 'mopped' to pick up loose dirt; but not cleaned. We had to go buy a steam cleaner to get off MOST of the residue that was on the tiles. We expected the floors to be cleaned prior to move in, they were not. We did not have time to hire Stanley Steamer to come out and clean the tile. We had to do it after furniture arrived....so tile underneath furniture and bed etc is still not clean, as is some other areas. 4. The interior design phase went very smooth. We selected the paint color, tile, cabinets etc. Very pleased with this part. 5. Issues were handled quickly by construction manager during the building phase. 6. Would have liked to have more options. like there was no option for crown molding in the sun room...se we have to do that ourselves. There was no option for adding a back porch and maybe even a pergola...very disappointing. So we will have to get someone to move the sprinlkers and gutter down spout to get the porch and pergola done. There was no option to carry the bathroom tile to the ceiling. Yet, we saw a house, a few doors down, under construction, that did have tile going to the ceiling. We would have liked an option to build out the master closet with shelving. We had to hire an outside company to do it. ... More

Love our home! Everyone was great to deal with including our sales agent, construction manager, mortgage loan officer and processor. We couldn’t be more pleased! Love the neighborhood!

After closing, it has been a nightmare. I have had multiple warranty issues as well as poor follow thru from the builder. Still living out of boxes because issues haven’t been resolved since Closing on May 21, it’s now July 5. My life, my schedule has been disrupted,disregarded and disrespected.

Personally I hate Pulte so I can’t recommend them, first step they didn’t allow me to inspect the house prior to sheetrock so I don’t know anything about the material used, initially they told us a HOA price, at closing was changed to 504.00 yet all the HOA services are not completed & it seems they have not rush to complete them it is cost effective. Quality control came over with a list of items to take care including bringing AC company to work at the house, at first i said I will be in NY on 6/7 but then I sent two texts one to Ken & one to Ryan to tell quality control that we changed the date to the June14, since I don’t know quality control name or direct phone number, as of June 14 nobody came to work on the list from quality control or anything. On 6/27/24 I emailed Haydee at HOA asking for help how to pay the HOA I need to pay via ACH since I am in NY under medical care. On 7/1/24 she replied & She included Michelle P on the email supposedly to help me as of today nothing. At this point I simply hate dealing with anyone at Pulte, they promise & promise to be back or send someone & nothing is done. ... More

Disappointed with elevator. Has been down a few times in two months! Also, no A/C vents at entrance. This means that entry into the unit is not pleasant since no air movement. Too many dogs!

Great sales department: Go April Great construction team supervisor: Go Daniel. These two people were most helpful with the purchase of our new home.

Maureen was a great sales rep and Lance was unbelievable good project manager. Also Donna and Denise did outstanding jobs thru the process

I think Pulte did a fair job and missed a lot of easy opportunities to build a great home and engender goodwill with this customer. My perspective is likely skewed as my last new home purchase and build was 30 years ago, and for a much larger home at less than half the cost of this home. I don't feel the contractors hired by Pulte were striving for excellence in any way, shape, or form. I don't feel the Pulte construction manager had much experience and talked a good story but at the end of the day was not straightforward with the customer. In fact, I think he outright lied to me. For the price point these homes are thrown together and cheap. I'm not even convinced that they meet code. Especially hurricane or wind code requirements. Time and the first hurricane will tell the story. On the warranty side things are a little better but most of the warranty issues, in my opinion, were created by sloppy and shoddy workmanship, and the construction manager not understanding what was needed or asked for. ... More

The realtor who I worked w/was amazing! Very knowledgeable and responsive to all my questions. The contract supervisor was terrific too. He also was very responsive and sent weekly updates during the entire building proces. I felt like I was being “nickled and dimed” as everything was extra instead of being part of the package. For example, why weren’t kitchen island lights or outside gutters included in the price of the home like so many other builders do? Lastly, the workmanship was okay…not great!

Quality of workmanship is subpar! To get something fixed impossible takes forever!! If you measure each room including sunroom the measurements are smaller then what brochure says!!!! Bought property driveway was somewhat flat had walk thru now driveway is 45 degrees which is stupid especially since your selling to an older crowd. I would have had 2nd thoughts if I knew!!!!

the workmanship is a bit shoddy. Paint on the carpet, doors that aren't hung correctly, weather-stripping falling off, paint blistering under front door sill, cabinet doors out of adjustment and not being able to get adjusted properly, drawers delaminating, etc. I understand these are track built homes but there should be more pride taken in the finished product.

Everything was done with professionalism and understanding. All questions or concerns were handled in a timely manner. Always kept in the loop as the process proceeded.

This home building process is a well oiled machine. Sequences are in place to efficiently move things along. I wish they would provide the option of patios and screen cages to be included in a new build. Now you have to wait until after closing to start the project when you do not have local contacts. They planted a tree where my patio will go even though all personnel in sales, design center and construction mgr all knew of my planed enlarged patio and cage. They would not remove or relocate the tree.

From the first contact of the sales staff all of the way to the construction walk through, everyone was very friendly, courteous and professional. Our buying experience could not have gone smoother.

Brad our contractor did a GREAT JOB, We were in Arizona the whole time our house was built and Brad gave us weekly reports. He also did a great job explaining everything during our walk thru.

We have built many houses over the years. This has been the easiest and most pleasant home building experience of all.

Sales consultants and construction managers were great to work with. Very responsive to questions and concerns.

Pulte was excellent to work with. Home completed ahead of schedule. Good overall quality with a few minor problems which were addressed timely. Would recommend Pulte highly.