Del Webb Reviews
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What Real Homeowners Say About Del Webb
With an average rating of 4 stars, Del Webb is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 9798 verified homebuyers to give you an honest look at what it's like to build a new home with Del Webb. Read their unedited reviews, feedback, and complaints to help you decide if Del Webb is the right builder for your new home.
Customer Reviews
Bought "spec" home
- John S.
- Verified Homebuyer
- July 05, 2024
- Buckeye, AZ
Bought a "spec" home". Saved time to "get in" but no changes allowed, so had to make changes after moved in at greater cost. Initial "punch list" of repairs and touch up has not been addressed in over 30 days. Not a big deal, just disappointing having to stare at little pieces of blue tape.
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 3
First time buyer for new home, 4th time overall buying a home
- Anonymous
- Verified Homebuyer
- July 05, 2024
- North Myrtle Beach, SC
The process was quick and easy, we were informed on the status of the build during the entire process. I would buy again, no regrets.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Sloppy and Disappointing
- Paula S.
- Verified Homebuyer
- July 05, 2024
- GREENSBORO, GA
WhileI am excited to be apart of this community, the overall finish work on the house is sloppy and disappointing. Their standards are quite low.
Del Webb responded:
Hi Paula, we are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 2
A very disappointing project!
- Sarah B.
- Verified Homebuyer
- July 05, 2024
- Ponte Vedra, FL
As a second time Pulte home buyer, I had hoped quality and responsiveness to issues would be improved in seven years, but my experience was quite the contrary. The simplest concerns and/or requests were met with negativity. As the buyer of this $1 million plus home, I am now left with a plethora of disappointments. These include horrible interior paint “finishes” on ALL walls, baseboards, and doors, and sloppy construction overall. Even the Pulte HOA rules are absurd as I am required to obtain permission to add gutters to my new home, a 45 day wait for “approval.” I will be warning anyone who ...
Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 1
SHERYL
- Sheryl C.
- Verified Homebuyer
- July 05, 2024
- Buckeye, AZ
The entire process was very smooth. I was kept well informed throughout and I couldn't be happier. Special shout out to Mike and Richard. They were gems to work with on both the sales and construction side. I would definitely recommend a Del Webb community and home.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Homeowner
- Nicholas F.
- Verified Homebuyer
- July 05, 2024
- Georgetown, TX
The home experience was great.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Quality
- Kristen C.
- Verified Homebuyer
- July 05, 2024
- Clermont, FL
This is our third new home build. This builder exceeded our expectations. We felt more involved in the process and admire the quality of the build.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
From Sales to Final Construction
- Raymond K.
- Verified Homebuyer
- July 05, 2024
- Immokalee, FL
The sales agent for Del Webb, Michael, answer all of our questions and concerns. Elliot and Damon, overseeing the construction of our home were excellent. They kept us updated on every aspect of the project and we were very happy with our home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Dead sod at closing
- Raquelle A.
- Verified Homebuyer
- July 05, 2024
- Parrish, FL
I bought a yard of dead sod at closing. I was reassured the sod would be replaced by Pulte Hones. This has not happened and is unacceptable.
Total Score 3
Quality 4
Trustworthiness 2
Responsiveness 1
Would definitely recommend purchasing a home at Dell Webb
- Shirley G.
- Verified Homebuyer
- July 05, 2024
- Ponte Vedra, FL
Purchasing my home with a great experience. My sales person Catherine was wonderful to deal with and helped me through every step of the way. My builder manager, Nathan was absolutely phenomenal and responded to every need I had.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Mrs
- Anonymous
- Verified Homebuyer
- July 01, 2024
- Rogers, MN
All of our neighbors have had the same issues as us, so it appears that Pulte builds homes using the cheapest methods "the home building code" will allow. In example, we have a walkout rambler with an unfinished basement. You can feel the counter bounce when some walks across the floor. Everyone is having this same issue but Pulte will just tell you they did everything to code. If you bring in an engineer, they will tell you that you will need to consider strongbacks. We built a rambler previous to this about 20 years ago with an unfinished basement and NEVER had this issue. All Pulte cares ...
Total Score 3
Quality 1
Trustworthiness 1
Responsiveness 4
Be onsite when building your home to check on quality of workmanship.
- Edward B.
- Verified Homebuyer
- June 24, 2024
- Clayton, NC
Our buying experience was wonderful with Dorothy. She listened to what we wanted and answered all our questions. The quality of workmanship was not great. Many problems - paint splatter on floor, cracked and chipped tub, crack in master mirror, cold water supply line for washer had cracked unit, walls were not straight, trim work was sub-par - looked like a dog chewed off the ends of the quarter rounds,. This is what we walked into at our Celebration walk through. I had to scrub paint off my floor and out of my kitchen sink. There was no quality control by our project manager Joey. ...
Del Webb responded:
Hi Edward, we are thrilled that you are pleased with your buying experience, but sorry to hear your warranty issues have left you feeling disappointed. We'd like to know more about the problem. Would you mind sending us an email at customersupport@pultegroup.com so we can look into this? ^TP ...
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 3
Joe
- Joseph M.
- Verified Homebuyer
- June 22, 2024
- Melbourne, FL
Had many delays was scheduled to close 2-2024 they couldn’t get issue resolved closed on 4-4-24 and still have issues that has to get done
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
Workmanship of sub-contractors.
- Anonymous
- Verified Homebuyer
- June 21, 2024
- Willis, TX
The people employed by Del Webb are great and they really try their best. Unfortunately they can only do so much to make up the below acceptable workmanship of the sub-contractors. The people are unskilled and it seems like they do not care at all about the quality of their work.
Total Score 5
Quality 1
Trustworthiness 5
Responsiveness 4
Construction Manager
- Sheryl M.
- Verified Homebuyer
- June 20, 2024
- Clayton, NC
I was extremely impressed with my Construction Manager, Tomas. He was very professional, trustworthy, responsive, and thorough while going through the Pre-Drywall and Final Inspection.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Construction Manager and Warranty Representative
- Marla F.
- Verified Homebuyer
- June 17, 2024
- Parrish, FL
The quality of a Pulte home is higher than other Florida homebuilders. Even though my home wasn't "perfect" on move-in, the quick responsiveness of both my construction manager, Ben, and the warranty representative, Jodi, has been amazing. I'm loving it here at Del Webb!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Independent house inspector was the best thing we did.
- Robert W.
- Verified Homebuyer
- June 17, 2024
- Ocala, FL
We had an independent house inspector do the inspection before the sheetrock got installed and the final inspection. It was the best insurance we ever purchased. His inspections showed that the quality of construction was good and he tagged everything that needed to be repaired prior to closing. We had three different construction PM's during the building process. All of them seemed competent and easy to work with. Our inspector will also do the 1 year warranty walkthrough when it comes time for that.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Earl
- James V.
- Verified Homebuyer
- June 14, 2024
- Immokalee, FL
The Welcome Center was very helpful.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not the best quality
- Anonymous
- Verified Homebuyer
- June 12, 2024
- Westfield, IN
A lot of things like closet shelving and shower heads that I consider cheap. Also backyard is totally uneven and pitted and danger to walk on.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Sources were readily available to respond to any concern.
- Rhonda D.
- Verified Homebuyer
- June 11, 2024
- Fuquay Varina, NC
Experience has been relatively painless. Happy with landscaping. Home seems well built.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
not excatly what we expected as far quality of doors don,t close nothing done landscaping concret for entry to house or patio
- Nazih H.
- Verified Homebuyer
- June 10, 2024
- Rogers, MN
we well give review when every thing done driveway ,thankd no no patio done yet no sprikle system done no landscaping or have no idea when they well done new idea what the plan is
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 2
Stephen was wonderful.
- Bundie S.
- Verified Homebuyer
- June 10, 2024
- Hoschton, GA
location of lot. Lawn people were awesome.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The process of buying a home in Bayview was very satisfying. The agent we worked with was fantastic!
- Frank M.
- Verified Homebuyer
- June 10, 2024
- Parrish, FL
Very satisfied with our new home. Working with the Bayview staff was pleasant.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 4
Helpful
- Anonymous
- Verified Homebuyer
- June 10, 2024
- Griffin, GA
We found everyone we dealt with to be so nice and accommodating.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
follow up work
- Joseph L.
- Verified Homebuyer
- June 10, 2024
- Port Saint Lucie, FL
several contractor no shows for follow-up work
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
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