Del Webb Reviews in Philadelphia, PA

NIce 55+ community in Hatfield, PA. Good construction and responsive to requests. Many activities for the residents including clubhouse events and hosted trips. Communications to the residents is very good.

Over all the experience was good. There were some issues, Brought to Jeff’s attention-awaiting resolution.

The sales experience and design stages went well and our team was way to work with and responsive. Quality of construction and number of critical issues was disappointing for a house of this cost. On the other hand the team was very responsive to fix problems. Learnings from initial issues should be applied to newer buyers to avoid future issues.

I was very pleased with the supportive process of purchasing with Del Webb/Pulte. This is my first new construction purchase. I love the floor plan and the outdoor space. I am excited to watch the community grow. My only disappointment is I expected a higher level of kitchen cabinetry considering the upgrade I selected and the cost. The under cabinets were not painted, Painting throughout the home was done poorly, and with a paint I would have preferred to be washable. The sales team, and building supervisors are wonderful. They are friendly, experienced, and supportive. They are in contact on a regular basis making this home buying experience exciting rather than worrisome. Thank you Howard, Garrett, and Nancy!! ... More

The one problem I have is the workmanship. I feel the materials could be a lot better. When I did walk through I was so excited about moving in that I didn’t notice the small things. So far the staff is trying to address things. Example would be the cabinets have small nicks, door are not painted fully and screen door isn’t set correctly. As long as these things get addressed and fixed I will be happy. For the money we spent on these homes I think the materials and workmanship could be better.

We bought a "spec" house and were able to see everything prior to purchasing the house. Pulte employees have been pleasant however, we notice the warranty dept has been slow to address our issues. Primary issue is the warranty on the HVAC system from Lennox. Our Pulte warranty representative is supposedly Jeff however, he was on vacation thru the holidays and Jim covered us for him. All went well (roof shingles repaired) but when I tried to register our HVAC system I found it was already registered to someone else (name unavailable to me). Jim checked our serial numbers again and they were correct. Both Jim and I emailed Lennox about the issue. Jim tells us that Jeff is still our rep but he is emailing Lennox weekly about the issue on our behalf. So far, we have yet to hear from Jeff. Since HVAC repairs can be pricey & we want to be sure we are covered, I emailed Jim asking that he call Lennox. He emailed stating he would approximately a week ago. So far, we haven't heard the outcome of that call. It is now two months since we closed on this house. Additionally, we received a mailing stating that the warranty on our Kitchen Aid stove expires April 12th, four months after our closing date of Dec 9th. How can this be? Was this also registered to someone else? This doesn't seem right. I hope someone can straighten this out so we don't have to put time and effort into resolving this any longer. Your help is greatly appreciated. ... More

Beautiful new neighborhood with houses that have flaws. Outside trim bumpy and not done with quality appearance. Day of settlement , new floor covered with flaws and glue. Also, vanity tops covered with glue spots. Multiple work orders put in and some not addressed after 4 weeks time , which is unacceptable. Air conditioning condensation putting puddles on floor with no fix available in timely matter.

Have been in our new home two months and still have not been able to get a list of things fixed when some should have been known and corrected before settlement. Still waiting for dates to correct the issues after e mailing three times

We had considered another builder before Pulte at DelWebb. But due to our circumstances moving back to PA and having to purchase after the sale of our home, we purchased a quick sale home one where the designer selected the details of the home. We paid full cash so not to have a mortgage. They “say” that we got upgrades but given a Toll Home that we had before this, there was a difference. Definitely not better quality in cabinetry, doors, paint, baseboard width and etc. The response of the sales office was great and kept us informed. Everything went well until our walk through and move in. After purchasing 3 other brand new homes with different builders we were very surprised with the product that we purchased. The quality of craftsmanship was not at the same keen attention to detail to the other builders. The home was not clean. It had a huge unpainted area that was repaired but no one came back to paint. Paint on counters, floors, and tile were not removed. Clumps of grout on the floor and tiles. Sanding dust everywhere. Pencil marks on doors and other areas were not removed as markers from contractors used for installation of doorknobs and pipes and etc. The paint….flat paint is the worse. It is not washable or scrubable. None of my past homes had to be painted in 5 years or 12 years where we previously lived. Light wipe or eraser would remove scratches. My arm touched a wall while plugging a light; it left a mark. Pure sweat damaged the wall area and is still there! . They said they put 2 coats on but I highly doubt it. They spray on the paint then use brush strokes that show different directions. Any return to correct an area they use a few brush stroke and not the entire door or wall. What do you think that looks like? They “say” keep a list of things and they will get done after the 11th month. In the mean time your walls look like crap, NO NEW HOME that we purchased came with no chandelier or light fixture over the island even if they gave you the cheapest one at Home Depot or Lowe’s. But here, we had to buy both. There was a film running down on the bathroom tiles that they used a flashlight to see; but, I could see. They sent someone yesterday after 7 weeks who cleaned the tiles and what a difference. Glue stains can not be removed from the wood floors by me so I will see if they can clean it up. The warranty person is a 1 man team for ALL townhomes. Promises made, pictures are taken and time passes before getting things done. I tried to be patient but finally I had to send an aggressive email that I wanted to see things get done, The stainless steel kitchen sink was scratched my first day and I am super careful. I brought from my other home protectors and it is still scratched. The cabinets are not of the highest calibre. I see how fast the homes go up that surround us. I don’t think attention to details is of the upmost importance to them despite their motto to be for quality. They need a redo if they want my seal of approval, ... More

This is our third new home we have purchased. Based on prior two, this one lacks serious attention to detail. Builders main concern seems to be to close on homes as quickly as possible and neglect craftsmanship. Issues such as remaining paint splatters on floors, seams in cabinets with gaps, several floor boards were installed with clear damages, leveling of outdoor grassy areas, tiles grout with uneven colors, granite countertops with very rough surface to point a few. Overall a nicely designed home but could have done better.

Main construction of house appear very strong. Doors, windows, trim, all well done. However finishing items were poor at best. Hardwood floors were covered with glue, cabinets have cracks and are broken, air conditioner leaks water, shower pans were covered in dirt, floor tiles had multiple areas of dried grout, grout missing in shower, Reply's to our request to fix items go unanswered.

The structure of the home is solid but quality of materials like cabinets, countertops and workmanship is poor. “Sloppy workmanship” like nails protruding from cabinets. Paint and spackling all over the floors. Response from staff when notifying them of issues is fast but fixing the issue could take months.

We love the home, the development and our neighbors. We have no regrets buying the home, but I think its important for future home owners to be aware of the issues we are having. Del Webb/Pulte focus on their "quality build" when you are purchasing and building the home. We are hopeful that the construction and "behind the walls" workmanship/material align to that expectation. However, we are disappointed in the quality of the finishing work. We are dealing with paint and stain splatter/drips on flooring and carpet, broken/poorly working cabinets (which have been fixed), damaged kitchen sink, un-level/damaged countertops, poorly finished drywall and trim, an exterior sliding door that doesn't lock properly, a broken baking drawer in the stove, and more. Customer service has been receptive to our concerns, but slow to address them. We've also been told this is a "production home", which is a very different theme then the before closing "quality build", If we had been more aware of the potential finishing issues, we probably would have made different choices with upgrades...such as paying to have the garage finished. I hope this is helpful for future home buyers. ... More

Had some concerns regarding front door and no one got back to us

Finishes were not to the quality I expected. Some of your vendors/ contractors were not very responsive to issues at all.

The sales experience was Matt was very good. Would have liked to know the prices up front for structural extras. Would have opted for the larger back deck. Garrett is a very good construction manager, much better than most, in my experience. Nany was excellent working with Kathy in the design studio. I cannot yet rate Jim on customer care. Am very concerned that our problem with heat in the master bedroom suite is not being handled. The Pulte HVAC installer said not enough air is getting to the master suite. We had some cold days in March. I question the builer's claim about quality.

Del Webb is dragging their feet in responding to my walk through punch list UNACCEPTABLE!

Before you sign up make sure you sit down with Nancy to go over all your upgrades so YOU know your finale price before you sign agreement of sale.