Del Webb Reviews in Charleston, SC

Keenan Woodward was great to work with. He was responsive and address any concerns we had.

Had a switch in the first month that was not timely reported. BUT once new manager came on board it was great. Weekly updates/photos Any "issues" were quickly shared and solutions given/done. House meets expectations.

Our builder did an amazing job

When buying a new home, there is normally a higher level of stress in the purchasing process. With the Great Pulte Sales Team, this wasn't the case. By walking through the model, covering the options, and showing me the lot, helped in making the right choice. After my first visit, they provided me with the price and information that I needed to finalize the sale. Next, the construction process started. The Pulte Construction Manager met with us to reveiw our plans. We met with him at every stage of the process and he was available by phone to answer any questions or concerns. My house turned out perfect! Yes, I would recommend the Dell Web team. Great Job! Well Done! Great Experience! Pulte builds a quality home and uses the latest design concepts to ensure that you have a great end product at a affordable price. ... More

I AM NOT PLEASED WITH PULTE. THEY JUST WANT TO GET HUNDREDS OF HOMES UP AND COLLECT MONEY.

Home is poorly built. Appears to have used particle board for door frames/molding. Paint job is sloppy and looks like one coat. Bought premium lot with pond and supposedly waterfall which has not worked in over 2 months and no one seems to know why it’s not working!! Have received high energy/gas and electric bills and have only slept in house one night, never used stove and leave temperature on 68 degrees at all times- where is the energy efficiency??

Generally happy issue with water leak in yard went from 5000 gallons water one month to 25000 next month. Think has been addressed but been unable get explanation.

The workmanship up to this point seems pretty good, however, there are a few things (lack of responsiveness from after closing warranty providers, vent covers that are not spring loaded, etc) that could be improved. When I responded on a survey that the plumber who fixed my kitchen faucet didn't attach the sprayer, there was no follow up from the provider, which leads me to believe that these surveys are not reviewed for quality control. Additionally, the mortgage company didn't inform the build team that my closing date was moved up, so I was moving in while workers were still trying to complete my home. ... More

Our project manager was not trustworthy and the quality of our home is extremely poor due to his lack of proper management. He lied to us on several occasions and we are still waiting on several unresolved issues.

This was my 3rd new build but the 1st being single. I can it was just a easy as when my husband was here to help with the negotiating.

Our affinity for forward thinking floor plans and comfort led us to Toll Brothers and Pulte. We stumbled upon Pulte's Del Webb in December 2021 and fell in love with the community, thoughtful planning and amenities. The value is much greater here than in the Northeast corridor (NJ). We are very happy here.

Builder refused to listen to the customer and has the attitude 'We Wont, We Dont and We Cant' - very frustrating. The interior finishing is terrible - paint, wood work, and tile are very poorly done - and we have several dozens of items that need to be addressed, and we have not heard back in a timely manner. As a customer buying a new home is a major purchase - we expect the home to look brand new so that we can take pride in the home and show it to others - as it currently stands, I am embarrassed to show it to anyone. I thought PULTE was supposed to be a high quality builder.

Get all issues completed before closing. Hard to get someone back in to fix after close. Get everything in writing, signed and dated so have documentation if something isn't done to your satisfaction. We are generally pleased with our build but have heard of issues from neighbors. We had 2 construction managers, others had up to 4 managers which might be the problem.

Our first impression when walking the model homes was great. During our build there were a lot of mistakes made. The construction manager we had at first did his best to help fix things. the second manager liked to talk a lot and did not get things fixed. We closed on our house with defects noted and currently no one has come to fix them. The tile layer needs to be taught haw to lay tile, uneven and poorly laid. The painters like to use your kitchen sink to clean their tools and scratch it to pieces as noted to both construction managers and still has not been replaced. There final clean is something called construction clean. You will have to clean your house yourself when they are done because it is filthy. I Truley would like to say something good about my experience, however I feel they are building 500,000-700,000 track homes instead of high-end homes for the money. ... More

The overall process of deciding on and building my new Pulte home was great. A fully informed and helpful Pulte employee was with me from start to finish. From choosing a model, lot, various upgrades for the house, and the progression of the build. The whole experience was a pleasure and the house is amazing.

great follow up when repairs are needed

Workmanship is very poor. It is a rush job and the home was 90+ days past the original close date. Quality of materials is cheap. I had 4 construction managers and the hand offs were terrible. I am having warranty issues and am told to wait until I get to a year for these items to be addressed.

When you go to the design center it is too overwhelming. There should be a list of options and the prices. Had 4 different project mangers. The quality of the work is very poor. I am sure the concrete will not hold up. How could someone not get the right permits?

Our construction manager and the on-site sales team at Pulte were terrific. We lived out of state during construction of our house, and they were very responsive to our questions and issues.

It was unfortunate that Berkeley County caused delays in issuing Permission to Occupy permits. This resulted in extensive delays for home owners to move into their homes. Del Webb continued to manage this issue and was very responsive to inquiries as to when the issue would be resolved.

We are really enjoying our new home

You would think after 13 and a half months of waiting we would of had a better quality house to deliver. So far they have had to rip out the quest bathroom floor, the laundry room floor, replace the master bath vanity and after a full month of living here we still are not complete. They have to replace a patio that is already cracking and mirror as well as many smaller items. The only saving grace is our 4th manager, James he really has tried to rustle the trades together to get us done. Unfortunately we are in what the call warranty so we have become third class passenger on the Titanic and we all know how that ends. We are here now and are making the best of the situation, would I do it again knowing what I know now, HELL NO its just a over priced tract home with absolutely no attention to detail. This is not my first rodeo buying a house but the overall lack of communication and poor quality control is by far the worse experience I have ever had building a house. ... More

We love living in Dell Webb and our experience in building with Pulte was smooth. Our sales coordinator (Dana T.) was special, as was our building project manager ( Foster).

When I went to the final walk thru and later other repair issue FOUND. The construction manager said that the issues that my realtor and I pointed out ; he SAID he would send someone by to make the necessary repairs. how many months is a person is suppose to wait?

Our construction manager Foster FaceTimed us weekly during the construction process which gave us peace of mind building a home long distance.