Del Webb Reviews in Charleston, SC

I was told when I signed papers the build time would take approximately 8-10 months, then when the build process did not begin when they advised it would I was told not to worry now the build time has shortened to 4-5 months. Well, that did not happen either. It took over a year from the time I signed papers until the closing. Once the build manager, Jack, began communicating with me he gave weekly updates and photos which were exciting to receive. Now that I am finally in my home/I am very happy with it. However, I have a sour feeling when finding out neighbors, who bought 6 months after me and closed the same week I did , had received $50,000 in upgrade credits. ... More

Keenan Woodward was great to work with. He was responsive and address any concerns we had.

This was my 3rd new build but the 1st being single. I can it was just a easy as when my husband was here to help with the negotiating.

Take advantage of the getaway weekend. It was very helpful in making our decision.

We are happy with our home overall but still dealing with some things that needed to be fixed.

Great responsible Builder. My questions and or concerns were always explained and addressed timely, fairly and appropriately.

Overall a positive experience. House was built on schedule in spite of supply chain delays . Some minor issues still being addressed but no big deal. Project Manager David R was outstanding. Did everything within his power to get things done . Pulte mortgage contact Jen B was also a shining star. One thing that could improve is flexibility. Pulte is not flexible when making changes to their set standards!

This was our 5th new home purchase. Overall, the experience was about average. One negative aspect was that Del Webb required a 20% deposit at contract, which in my opinion was excessive.

Beware of closing .. they are NOT FLEXABLE on changing dates! They work on their dates not your schedule. We wanted to postpone our closing by a week and they would not accommodate. They will charge a daily rate if you don’t close by the date they issue. We were reminded that when we signed the paperwork it was stated that pulse has the right to issue the date so just beware that if you are coming from out of town that you are available.

We decided our overall review was about 4- stars. We were very fortunate to have Andrew as our builder. He came highly rated and did not disappoint. Materials are good but labor lacks oversight. Our saleswoman Dana made the buying process difficult and not very transparent. We love our community, but there certainly is room for improvement. When spending $600K my expectations weren’t exactly as desired.

Homes are expensive here in Del Webb Nexton but a big part of what you're paying for is the location, community amenities, and style of living. It turns out our sales rep was quite honest about all the positive qualities she mentioned and she gave great advice about what home upgrade options were good value and which ones were perhaps overpriced. From what we've experienced in comparison to other homebuyers we've talked to, the biggest difference in how things turn out, be they good or bad, is the effectiveness of the construction manager. It turns out we had one of the best construction managers and therefore a good outcome, as did other homebuyers who had the same manager. Others who had not so effective construction managers or multiple construction managers during their construction process have had numerous issues to deal with during and after construction. ... More

Generally happy issue with water leak in yard went from 5000 gallons water one month to 25000 next month. Think has been addressed but been unable get explanation.

The workmanship up to this point seems pretty good, however, there are a few things (lack of responsiveness from after closing warranty providers, vent covers that are not spring loaded, etc) that could be improved. When I responded on a survey that the plumber who fixed my kitchen faucet didn't attach the sprayer, there was no follow up from the provider, which leads me to believe that these surveys are not reviewed for quality control. Additionally, the mortgage company didn't inform the build team that my closing date was moved up, so I was moving in while workers were still trying to complete my home. ... More

The Pulte employee's were great to deal with. The sub-contractors do sub-par and sloppy work.

They are vertical integrated which can be a bonus depending on the team

Everything went well with me doing my experience buying my new home

Be very careful of promises. Once the deal is done getting things done is not so easy.

I feel through the cracks at every stage of the process. I don’t know if it was because of COVID or not.

We are pleased with our home. We liked all the models and felt that they were well designed, but the Steel Creek was the right one for us. This is our first new home, so the experience -especially during these times of Covid- was a bit daunting. However, the team at Del Webb helped us every step of the way. At all times they were caring, thoughtful, and professional. We are so grateful for their support!

House was ready close to promised time. Many mostly minor issues remained, some of which still do six weeks later. All in all, a good experience however, provided remaining issues are satisfactorily resolved.

My only concern is that we have a couple of things that need to be addressed but we haven't heard anything about them.

The workmanship is poor concerning the straightness of any wall, closet or woodwork and the painting is sloppy. But we are happy with the floor plan, the responsiveness of our field agent and the friendliness of the community.

Build a positive relationship with your building manager. Especially if you are building from a distance like we were. Ask for pictures on a weekly basis so you can keep track of the progress. Also write everything down describing any changes or additions, including annotating diagrams and schematics. That will make it easier for you and your manager to reference what was agreed to and avoid issues down the road. And be proactive. Get all questions and issues on the table right away so they can be resolved before it's too late to change.

Del Webb builds a nice looking house. Everyone who you work with is very friendly and helpful. The service people have been very responsive. But, the quality of the original workers who do the finishing work on the houses leave a lot to be desired. Thankfully we are getting things done little by little. I think there needs to be a better quality control system as the house nears finishing.

Once we moved in we saw small things and some large that could have been corrected or had better workmanship. Carpeting seems showing, woodwork in corners and on some beams needing correcting and stains in the Master Bath shower stall. Over all they were great to work with, offered excellent value, including their incentives and have remained true to their word.