Del Webb Reviews in Charleston, SC

Great Sales Rep, construction manager, once in home it is taking 2-3 weeks out to repair/replace items, in hindsight I would have not chosen certain upgrades, overall I love the house and am remaining patient for certain shortcomings to be addressed.

I would inspect daily. I don’t think the workers are concerned about taking pride in the workmanship. Too many projects for one Superintendent. Walk-thru … pay more attention to details. Cleaning crew unsat. No idea when punch list will be completed. No communications given on repairs. I love the area and my neighbors.

Everything is completely one sided with regard to the contract. Time for the buyer to meet dates is inflexible but not on the part of the builder. Very little contact between contractor manager and the buyer. No real effort to repair punch out items

We only closed on our home a month and a half ago and still have several unresolved issues. We will hopefully meet in person with our customer service representative shortly He has reached out to me with three emails and has contacted two subcontractors. I do not want to rate Robert’s performance until he has had a chance to properly address our issues. Initially, I was very pleased with our sales consultant Dana and our building superintendent Michael. They were both very helpful and professional. Trying to work with Pulte Mortgage was such a stressful nightmarish experience that we just paid cash. Our house is just an expensive track home in a nice neighborhood. ... More

you get zero paint options zero lighting options and zero options in a closet that reflect any type of quality to a homeowner. Not a home for 55 plus due to transition in every room due to lack of skilled workers. Very disappointing

We are happy with our purchase but disappointed by some of the small details not addressed until after closing and then other issues that presented themselves within the first month. The issues though, were addressed in a timely fashion.

Builders were strict about modifications. There were a lot of "we can't do that" as we went through the options when buying the house. The changes we did make were well documented. Change control was excellent. Fit and finish is average, with all the subcontractors it was expected. The value (4*) comes with the community of like minded owners.

The Del Webb Nexton is a beautiful setting, with quiet streets, beautiful ponds, and exceptional Clubhouse and outside pool. The home building process was a disappointment as limited upgrade options are offered, and the finishing work - caulking, attention to details, etc - is unsatisfactory. However, our building supervisor, Jack, is an extraordinary professional who quickly responds to issues, quickly determines the root cause and makes the necessary contacts to remedy the problem. He really is a very valuable asset to the Del Webb Nexton community. The community itself is very well laid out, with walking paths and well-maintained common areas. My wife and I found this to be a superior community compared to other 55+ offerings in the Charleston area. ... More

We feel the builder should have been more on top of the problem with window delivery time, notify us of problem which caused them to move the closing several times over a two m o nth period.

Pay close attention to the build process as items are missed

dell webb keep changing the closing date ,which cost my wife and I thousands without any type of refund.we were not happy

My wife and I closed on our home on March 18, 2021. We did not readily identify many discrepancies during the pre-closing walk through. After closing on the home and moving in however, we identified multiple things that needed addressIng. Specifically, the finish on the quest tub was damaged and needed to repaired, the closet door in the guest bedroom was damaged and needed to be replaced. Several walls needed to be touched up to remove streaks, hall lighting was wired incorrectly and had to be fixed, we have and continue to have problems with the irrigation system from broken sprinkler heads to holes in the PVC under ground. I realize that every home will have workmanship challenges upon completion but the sheer number of issues we have and continue to experience is a bit surprising and unnerving I might add.. Responsiveness to our challenges was good initially , as time passed however, response times grew longer and longer. If this is the response we receive to our problems within the first 90 days, I would hate to see what the response would be after 1,2, or 3 years. ... More

We had three different building managers during construction. The first 2 were great but the last one seemed to lack the detailed approach of the others. We were Late e in getting into our house due to the pandemic and when we finally got here we found several things wrong and the house was not clean. The process leading up to the build was excellent. The sales and design staff were very supportive and helpful. We felt that the foundation and build leading up to dry wall were excellent. Most of our issues were things forgotten or related to installers (floor, cabinetry, door That doesn’t fit). After such a long wait it was disappointing to find issues (although mostly minor) in our new home. ... More

While I love my new home, due to the number of issues I’ve heard about from my neighbors since moving here, I am concerned that Pulte is trying to build too many homes too fast in Del Webb Nexton which is resulting in a loss of quality for quantity.

Average home that could be in any other Pulte community. We thought being in 55+, Pulte should have designs that accommodate seniors such as all zero-step entries, zero-step showers as standard, built-in shower bench should slightly slope forward so water doesn’t pool on bench, cabinets should not hit appliances or other cabinets when open and light switches should be in close proximity to doors instead of homeowner having to take several steps to reach light switches in the dark especially in the garage. These are not things that are difficult to figure out and should be standard for an older demographic. We live in a typical house with no considerations like this and that house happens to be in a 55+ community. On the plus side, our construction manager was responsive and communicative during the build process. ... More

Builder got way behind initially ad then fired field manager. Hired new manager and everything seemed to be rushed to meet their timeline. They closed us without proper appliances (that we are still waiting o to be replaced.) Roof was not installed incorrectly and we had a roof leak the first night we spent in the home. They would not give us any official documentation of the repairs for our records. We have electrical issues (still), loose wiring in service panel and breakers popping. We still have water retention problems in the yard that need attention. Other than that, everything's great. (sarcastic). ... More

I’ve been in my Castle Rock for one month. Very happy to be here. Very happy with my home but there is some careless workmanship that is being addressed. Not a lot of problems and I hope it stays that way. Middle of the road building for high prices. Cut in shower pan, two broken soap dishes in showers, concrete cracks.. Neighborhood is friendly and I’m happy to be in a 55 community!

If you want a custom built home, find someone else, Pulte is not the builder for you!

We were very excited about purchasing a new Del Webb home in Summerville, SC, but needless to say our expectations fell a little short. Poor communications, a delayed closing and poor workmanship were just a few of the reasons we were very disappointed. We paid for upgrades in almost every area, only to be disappointed with finishes, choices available and finally the end product. We are post 2 months closing and still dealing with issues.

Our first impression when walking the model homes was great. During our build there were a lot of mistakes made. The construction manager we had at first did his best to help fix things. the second manager liked to talk a lot and did not get things fixed. We closed on our house with defects noted and currently no one has come to fix them. The tile layer needs to be taught haw to lay tile, uneven and poorly laid. The painters like to use your kitchen sink to clean their tools and scratch it to pieces as noted to both construction managers and still has not been replaced. There final clean is something called construction clean. You will have to clean your house yourself when they are done because it is filthy. I Truley would like to say something good about my experience, however I feel they are building 500,000-700,000 track homes instead of high-end homes for the money. ... More

Overall construction is very good but "standard options" should be much better at this price point. Quick examples; you shouldn't have to pay extra to get interior window trim and 5" baseboards; carpet padding should be much better; and garage doors should be insulated instead of single layer sheet metal. We tried to keep upgrades to a minimum because the many of the prices are just ridiculous, but it still took more than $100K to turn the standard house they offer into a house we wanted but could still afford. We did our "final walkthrough" the morning of closing because they were still trying to finish projects which should have been completed the week before. We should have just delayed the closing because getting final fixes to the issues we found during and before that walkthrough has taken more than six weeks. ... More

Delay in response. Don’t like music for new home builders to follow up

Try to live locally to your build so that you are able to visit your site regularly and catch items as they arise so that there aren't a lot of issues after you move in.

Our home buying experience prior to closing was very professional and the sales and marketing personnel were very helpful in answering all of our questions. A week prior to our closing we completed a site walk that resulted in a lengthy "punch list" and we were lead to believe most of the items would be resolved prior to closing. The day before our closing, we conducted another site walk and were surprised that most the items were still outstanding. Here we are now over a month after our closing and most of our items from the original "punch list" remain to be completed. Overall we love our new home, but the workmanship, attention to quality details, and responsiveness after the sale are well below what was promised and expected. ... More

The company needs to follow up on claims and try to improve quality of home by reviewing the comments and seeing if they are achievable to make a home flow better. They appear to want quantity not quality!