
Del Webb Reviews in Charleston, SC
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What Charleston Homeowners Have to Say About Del Webb.
Read all 197 verified reviews from homeowners that built a new home with Del Webb in the Charleston area. Charleston homeowners have rated Del Webb an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Del Webb in Charleston Area
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Customer Reviews
Great (but overpriced) neighborhood, not so great builder
- Pauli T.
- Verified HomeBuyer
- September 17, 2021
- Summerville, SC
Overall construction is very good but "standard options" should be much better at this price point. Quick examples; you shouldn't have to pay extra to get interior window trim and 5" baseboards; carpet padding should be much better; and garage doors should be insulated instead of single layer sheet metal. We tried to keep upgrades to a minimum because the many of the prices are just ridiculous, but it still took more than $100K to turn the standard house they offer into a house we wanted but could still afford. We did our "final walkthrough" the morning of closing because they were still ...
Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com. Thanks ^AH
Total Score 3
Quality 4
Trustworthiness 3
Value 2
Responsiveness 2
Del Webb - Delay in response.
- Jill S.
- Verified HomeBuyer
- July 01, 2021
- Summerville, SC
Delay in response. Don’t like music for new home builders to follow up
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Pulte seems to rush through a project, painting, caulking, etc is sloppy, and haphazard
- Eugene S.
- Verified HomeBuyer
- May 26, 2021
- Summerville, SC
Try to live locally to your build so that you are able to visit your site regularly and catch items as they arise so that there aren't a lot of issues after you move in.
Total Score 3
Quality 1
Trustworthiness 3
Value 4
Responsiveness 3
Pulte at Del Webb - Home Buying vs Service after the Sale
- Anonymous
- Verified HomeBuyer
- July 26, 2020
- Summerville, SC
Our home buying experience prior to closing was very professional and the sales and marketing personnel were very helpful in answering all of our questions. A week prior to our closing we completed a site walk that resulted in a lengthy "punch list" and we were lead to believe most of the items would be resolved prior to closing. The day before our closing, we conducted another site walk and were surprised that most the items were still outstanding. Here we are now over a month after our closing and most of our items from the original "punch list" remain to be completed. Overall we love ...
Del Webb responded:
While we are happy to hear that you love your new home, we are sorry that you are experiencing unresolved concerns. We would like to share this feedback with leadership and would appreciate if you could email your full name, address and contact information to customersupport@pultegroup.com. Thank you for leaving a review. ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
The models are great, however the finished clients homes and landscaping are not as nice. After you take possession, repairs are put on the back burner. Owner in Del Webb Charleston
- Carl S.
- Verified HomeBuyer
- August 30, 2023
- Summerville, SC
The company needs to follow up on claims and try to improve quality of home by reviewing the comments and seeing if they are achievable to make a home flow better. They appear to want quantity not quality!
Del Webb responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, please reach out to us at customersupport@pultegroup.com.
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
Track home at custom prices.
- James M.
- Verified HomeBuyer
- July 06, 2023
- Summerville, SC
Average quality, amenities are very good.
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 2
Del Webb - Not happy with overall environment but people are very nice
- Anonymous
- Verified HomeBuyer
- February 01, 2022
- Summerville, SC
Not happy with overall environment but people are very nice
Total Score 3
Quality 3
Trustworthiness 3
Value 1
Responsiveness 3
Had lots of problems with door and then flooring. Weeds in yard.
- Frances B.
- Verified HomeBuyer
- October 12, 2021
- Summerville, SC
You have to keep bothering them to repair fixtures. Electrical problems etc.
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
Poor communication
- Roy W.
- Verified HomeBuyer
- May 26, 2021
- Summerville, SC
First complete new home I've purchased. The process was poorly executed.Poor communication between field mgr. and myself,Just overall a very difficult and stressful process, Now that we are in home the house will be ok once we get all the little things done that pop up on a new build as I'm told.Its a shame to have to go thru all this when most of it could have been solved as it was constructed and not have to follow up several times
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
Del Webb - Covid was used as a convenient excuse for delays.
- Cathy C.
- Verified HomeBuyer
- November 10, 2020
- Summerville, SC
Covid was used as a convenient excuse for delays.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Poor workmanship and Non Responsiveness
- Anonymous
- Verified HomeBuyer
- June 18, 2020
- Summerville, SC
The quality of some of the workmanship was not acceptable. Paint left on carpet, wood floors, and cabinets. And stove top. Wood floor has wood missing in planks. Many cabinets not working properly or not lined up . Put in work order several weeks ago and haven’t heard anything.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Overpriced and mediocre quality
- Anonymous
- Verified HomeBuyer
- July 27, 2022
- Summerville, SC
The home is nice but would not give it a high quality rating. As an example there are many issues with the walls. There are nicks and pits in many places. On the hard woods it looks like a stain pen was use to cover up bad spots. And not used well at all. It looks like a kid used a marker on the floor. There are many examples where they cut corners. I just listed a few
Total Score 3
Quality 3
Trustworthiness 2
Value 1
Responsiveness 3
Lack of quality
- David C.
- Verified HomeBuyer
- June 02, 2022
- Summerville, SC
Do not close on your house until EVERYTHING is complete. Do a in depth inspection. Look at the molding, check the dryer vent hookup, check light fixtures, outlets, etc
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 2
Disappointed
- Anonymous
- Verified HomeBuyer
- July 21, 2020
- Summerville, SC
Main issues were never addressed. Disappointed that our sales rep was let go. No continuity in transition. Project manager did not take care of main issues i.e. unstable toilet and flooring. Reached out to Garrett and never heard back. Very poor customer service. Issues should have been addressed immediately. We're still waiting....
Del Webb responded:
We are so sorry to hear that you have had a disappointing experience and are not receiving excellent customer service from our team. We would like to make local leadership aware so they can address the situation accordingly. If you could please send your full name and address to customersupport@pultegroup.com we would greatly appreciate it. ...
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
quality of the build
- Curbie H.
- Verified HomeBuyer
- September 15, 2024
- Summerville, SC
The house was not built to quality standards. too many problems and mistake by the tradesmans that take a of convincing for a house that still under warranty.
Total Score 3
Quality 1
Trustworthiness 3
Value 3
Responsiveness 1
Fairly good to miserable experience
- William F.
- Verified HomeBuyer
- July 05, 2024
- Summerville, SC
Quality of workmanship is subpar! To get something fixed impossible takes forever!! If you measure each room including sunroom the measurements are smaller then what brochure says!!!! Bought property driveway was somewhat flat had walk thru now driveway is 45 degrees which is stupid especially since your selling to an older crowd. I would have had 2nd thoughts if I knew!!!!
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Promises not kept. Construction manager is awful.
- Everett P.
- Verified HomeBuyer
- October 05, 2022
- Summerville, SC
When I went to the final walk thru and later other repair issue FOUND. The construction manager said that the issues that my realtor and I pointed out ; he SAID he would send someone by to make the necessary repairs. how many months is a person is suppose to wait?
Total Score 3
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Raymond
- Raymond W.
- Verified HomeBuyer
- June 03, 2022
- Summerville, SC
Poor workmanship interior of home, dishwasher does not work, poor lawn. Etc..
Total Score 3
Quality 1
Trustworthiness 3
Value 2
Responsiveness 2
Until closing the builder was great.
- Anonymous
- Verified HomeBuyer
- June 02, 2022
- Summerville, SC
Honestly I haven't met one person in Del Webb that has had a positive experience with outstanding issues that need to be addressed in their home. The comments leave me to wonder how long it will be before our issues are addressed.
Total Score 3
Quality 1
Trustworthiness 2
Value 3
Responsiveness 1
Ms. Gwendolyn
- Gwendolyn W.
- Verified HomeBuyer
- January 15, 2023
- Summerville, SC
Home is poorly built. Appears to have used particle board for door frames/molding. Paint job is sloppy and looks like one coat. Bought premium lot with pond and supposedly waterfall which has not worked in over 2 months and no one seems to know why it’s not working!! Have received high energy/gas and electric bills and have only slept in house one night, never used stove and leave temperature on 68 degrees at all times- where is the energy efficiency??
Total Score 3
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
My overall experience was frustrating
- Patrick D.
- Verified HomeBuyer
- October 03, 2024
- Summerville, SC
The workmanship has a lot to be desired. I think the building of the house was rushed and the attention to detail was lacking. We had numerous problems with the house. The response to the problems was excellent and our project manager was on top of everything.
Del Webb responded:
Hi Patrick, we are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 2
Trustworthiness 3
Value 4
Responsiveness 5
After 60 days review
- Anonymous
- Verified HomeBuyer
- July 17, 2019
- Summerville, SC
I find this development to be average. I am concerned about the quality work of my home over the years ahead. My project manager has been excellent but I am not satisfied with the HOA management and it's concern for the homeowners. My home has had issues with potential new development and burning in adjacent land behind my home. I feel very insecure about maintaining my homes value as Pulte does not feel it's important to address neighboring developers who could hinder our homes value, fire risk, or the price we paid for our lots. I also find a miscommunication within the Del ...
Del Webb responded:
Thank you for your feedback. We're disappointed to hear you have concerns with the quality of your home and that there have been communication issues with the team. We have shared your comments with local leadership and we encourage you to email us at socialcare@pultegroup.com if you'd like to discuss this further. ...
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Del Webb - My sales agent was wonderful and had the perfect personality
- Valerie H.
- Verified HomeBuyer
- May 11, 2022
- Summerville, SC
My sales agent was wonderful and had the perfect personality for her job. She kept me up-to-date on the construction and was most helpful. The construction manager was also helpful and for the most part kept me up-to-date. My negative experiences included the following: my closing date was moved three times requiring that I’ll reschedule movers, utility issues and also renegotiate my rental agreement where I was living prior to moving. When I arrived for my walk-through, painters were in the house, none of the kitchen appliances had been installed, and I was missing a number of pieces to ...
Del Webb responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ...
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Del Webb - The Quality of work is not the GREATEST!
- Anonymous
- Verified HomeBuyer
- September 06, 2022
- Summerville, SC
The Quality of work is not the GREATEST! I don’t know but this company doesn’t do first time quality work. Even though they have warrantee repairs, no one should be paying this much for a home, that is not at its highest quality. I’m glad, I had home inspections performed, prior to me moving in, which caught some discrepancies.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
Disappointing
- Kenneth M.
- Verified HomeBuyer
- June 17, 2020
- Summerville, SC
Attention to details very disappointing. The field manager has tried to help and keeps telling us he understands and is going to "fix" all the concerns. We will see how that goes. So far he has helped on most items. Coments like "we know we have a problem with that" don't give us much comfort.
Del Webb responded:
We hate hearing that you are disappointed in your new home and are dealing with unresolved issues. If there is anything we can help move along or any additional details you would like to provide privately, please feel free to email customersupport@pultegroup.com and our team will be in touch. ^Abby
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
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