Del Webb Reviews in Charleston, SC

Open communication from Savannah at the sales office through Michael, the Construction Manager.

Delay in response. Don’t like music for new home builders to follow up

I did not live in the area during my home construction and because of the Pandemic, it was basically designed virtually. My builder was aware of my inability to travel and communicated with me throughout the process. He also took photographs of the house during different stages of the production. He answered all of my questions and provided detailed explanations, especially when I seemed confused. Apparently, there was a shortage of appliances because of the Pandemic and my builder offered to substitute any that were not readily available. After hearing my displeasure with the substitutions, he contacted the vendors and all of my appliances originally selected, were installed before closing. I could not have asked for a better experience working with my builder during the construction of my beautiful home. ... More

Having Michael as the project manager was a blessing.

When all our issues have been resolved since we closed April 21, 2020, then and only then will we grade Del Webb on the home buying experience. At this juncture we are not pleased. For example, we were recently told our refrigerator would would be delivered the week of May 24 - 28. It wasn't received as of 6/3 and no one bothered to call us to let us know of any further delays. On top of that, the refrigerator we have has no ice maker and we have to buy ice at a retail store weekly. Not a big expense but certainly is an inconvenience. Second, the carpet in our two guest rooms had to be replaced after the initial installation due to installers tracking paint in both rooms. The carpet was replaced but both our selling agent, onsite manager as well as ourselves noticed a difference in the quality. Our onsite manager stated he is working to correct this issue through the carpet supplier but we have no definitive date to have issue corrected. I look forward to getting all issues we sent to Pulte resolved within the next week. ... More

Too many subcontractors and nobody accountable for their work. Unqualified workers without a concept of quality and results. Whoever assigns contracts needs to work in the field and attain hands on experience. The present sub contracting model is not working. I would not have PULTE build me a free dog house.

First complete new home I've purchased. The process was poorly executed.Poor communication between field mgr. and myself,Just overall a very difficult and stressful process, Now that we are in home the house will be ok once we get all the little things done that pop up on a new build as I'm told.Its a shame to have to go thru all this when most of it could have been solved as it was constructed and not have to follow up several times

My wife and I closed on our home on March 18, 2021. We did not readily identify many discrepancies during the pre-closing walk through. After closing on the home and moving in however, we identified multiple things that needed addressIng. Specifically, the finish on the quest tub was damaged and needed to repaired, the closet door in the guest bedroom was damaged and needed to be replaced. Several walls needed to be touched up to remove streaks, hall lighting was wired incorrectly and had to be fixed, we have and continue to have problems with the irrigation system from broken sprinkler heads to holes in the PVC under ground. I realize that every home will have workmanship challenges upon completion but the sheer number of issues we have and continue to experience is a bit surprising and unnerving I might add.. Responsiveness to our challenges was good initially , as time passed however, response times grew longer and longer. If this is the response we receive to our problems within the first 90 days, I would hate to see what the response would be after 1,2, or 3 years. ... More

Needed more instructions on things like irrigation, etc

Try to live locally to your build so that you are able to visit your site regularly and catch items as they arise so that there aren't a lot of issues after you move in.

We feel the builder should have been more on top of the problem with window delivery time, notify us of problem which caused them to move the closing several times over a two m o nth period.

I love my beautiful new home and the amazing community!

They’re great until you give them your first review, which they tell you about and ask that you give them a good one. I am a single, older woman and after I moved in I noticed so many little things....some type of putty that absolutely will not come off tile floors. Sloppy painting in some areas. Gaps in flooring. Incorrect electrical wiring. Nearly dead bushes. Weeds they are supposed to control but are not. The builders grade paint is awful.

The builder has been a pleasure to deal with, very responsive to all questions or issues.

Looking forward to experiencing all the Del Webb community has to offer

This is our 3rd DelWebb home, and it did not disappoint.

They were responsive to my concerns

Rarely have I dealt with any business that delivered everything it promised!

I am disappointed that a fairly significant issue pointed out during the inspection before drywall installation was not fixed. Now I think it is going to be a major issue when we go for our insertion and items needing attention.

Good relationship w/ sales person and field mgr. Very professional. Love the community. Glad we moved here

This was our 5th new home purchase. Overall, the experience was about average. One negative aspect was that Del Webb required a 20% deposit at contract, which in my opinion was excessive.

Our house was being built in SC and we lived in Massachusetts. We were assigned a Field Manager that talked with us weekly and sent pictures weekly as well. The quality of the build was very good and they stayed on time during difficult COVID times. Once we were near the end we did a few walk through with the FM and they pointed out items that they found needing to be corrected. All in all the process and quality exceeded our expectations. Our Filed Manager over communicated to us which made us feel very much like we were there every step of the way.

We are enjoying our new home and our development.

I feel through the cracks at every stage of the process. I don’t know if it was because of COVID or not.

Covid was used as a convenient excuse for delays.