Del Webb Reviews in Charleston, SC

Average quality, amenities are very good.

Not happy with overall environment but people are very nice

You have to keep bothering them to repair fixtures. Electrical problems etc.

First complete new home I've purchased. The process was poorly executed.Poor communication between field mgr. and myself,Just overall a very difficult and stressful process, Now that we are in home the house will be ok once we get all the little things done that pop up on a new build as I'm told.Its a shame to have to go thru all this when most of it could have been solved as it was constructed and not have to follow up several times

Covid was used as a convenient excuse for delays.

The quality of some of the workmanship was not acceptable. Paint left on carpet, wood floors, and cabinets. And stove top. Wood floor has wood missing in planks. Many cabinets not working properly or not lined up . Put in work order several weeks ago and haven’t heard anything.

The home is nice but would not give it a high quality rating. As an example there are many issues with the walls. There are nicks and pits in many places. On the hard woods it looks like a stain pen was use to cover up bad spots. And not used well at all. It looks like a kid used a marker on the floor. There are many examples where they cut corners. I just listed a few

Do not close on your house until EVERYTHING is complete. Do a in depth inspection. Look at the molding, check the dryer vent hookup, check light fixtures, outlets, etc

Main issues were never addressed. Disappointed that our sales rep was let go. No continuity in transition. Project manager did not take care of main issues i.e. unstable toilet and flooring. Reached out to Garrett and never heard back. Very poor customer service. Issues should have been addressed immediately. We're still waiting....

The house was not built to quality standards. too many problems and mistake by the tradesmans that take a of convincing for a house that still under warranty.

Quality of workmanship is subpar! To get something fixed impossible takes forever!! If you measure each room including sunroom the measurements are smaller then what brochure says!!!! Bought property driveway was somewhat flat had walk thru now driveway is 45 degrees which is stupid especially since your selling to an older crowd. I would have had 2nd thoughts if I knew!!!!

When I went to the final walk thru and later other repair issue FOUND. The construction manager said that the issues that my realtor and I pointed out ; he SAID he would send someone by to make the necessary repairs. how many months is a person is suppose to wait?

Poor workmanship interior of home, dishwasher does not work, poor lawn. Etc..

Honestly I haven't met one person in Del Webb that has had a positive experience with outstanding issues that need to be addressed in their home. The comments leave me to wonder how long it will be before our issues are addressed.

Home is poorly built. Appears to have used particle board for door frames/molding. Paint job is sloppy and looks like one coat. Bought premium lot with pond and supposedly waterfall which has not worked in over 2 months and no one seems to know why it’s not working!! Have received high energy/gas and electric bills and have only slept in house one night, never used stove and leave temperature on 68 degrees at all times- where is the energy efficiency??

The workmanship has a lot to be desired. I think the building of the house was rushed and the attention to detail was lacking. We had numerous problems with the house. The response to the problems was excellent and our project manager was on top of everything.

I find this development to be average. I am concerned about the quality work of my home over the years ahead. My project manager has been excellent but I am not satisfied with the HOA management and it's concern for the homeowners. My home has had issues with potential new development and burning in adjacent land behind my home. I feel very insecure about maintaining my homes value as Pulte does not feel it's important to address neighboring developers who could hinder our homes value, fire risk, or the price we paid for our lots. I also find a miscommunication within the Del Webb/Pulte teams. Promising things that are not the case when one closes on their home. I am still also concerned over the cracks discovered in the seams prior to closing. All will show over the months ahead. Overall, this build was handled professionally by the project manager but not by the other corporate representatives. I have built many homes and this one is below average and for the money should have included more kitchen design options. ... More

My sales agent was wonderful and had the perfect personality for her job. She kept me up-to-date on the construction and was most helpful. The construction manager was also helpful and for the most part kept me up-to-date. My negative experiences included the following: my closing date was moved three times requiring that I’ll reschedule movers, utility issues and also renegotiate my rental agreement where I was living prior to moving. When I arrived for my walk-through, painters were in the house, none of the kitchen appliances had been installed, and I was missing a number of pieces to complete woodwork. The punchlist has been huge with problems with getting workers to show up to do work. Also, my closing was delayed because there was no water sewer hook up and when I contacted that company a few days prior to closing they did not even have my address on their map and indicated that no application had been submitted for the water sewer hook up. I have never had these experiences with the other three homes I have had built in the past. All of these issues have made this process quite unpleasant even though I am very happy with the development and generally very happy with the quality of my home. It has just been a real mixed bag! ... More

The Quality of work is not the GREATEST! I don’t know but this company doesn’t do first time quality work. Even though they have warrantee repairs, no one should be paying this much for a home, that is not at its highest quality. I’m glad, I had home inspections performed, prior to me moving in, which caught some discrepancies.

Attention to details very disappointing. The field manager has tried to help and keeps telling us he understands and is going to "fix" all the concerns. We will see how that goes. So far he has helped on most items. Coments like "we know we have a problem with that" don't give us much comfort.

When you go to the design center it is too overwhelming. There should be a list of options and the prices. Had 4 different project mangers. The quality of the work is very poor. I am sure the concrete will not hold up. How could someone not get the right permits?

Very poor workmanship for a high-priced product. What we got wasn't what the model looked like. Although Del Webb stands behind their product and eventually everything will be fixed, the continual no-shows by contractors are doubly disturbing. You would think it would be much better for both Del Webb and the owners if things were done right the first time. Quality Control is definitely lacking.

When all our issues have been resolved since we closed April 21, 2020, then and only then will we grade Del Webb on the home buying experience. At this juncture we are not pleased. For example, we were recently told our refrigerator would would be delivered the week of May 24 - 28. It wasn't received as of 6/3 and no one bothered to call us to let us know of any further delays. On top of that, the refrigerator we have has no ice maker and we have to buy ice at a retail store weekly. Not a big expense but certainly is an inconvenience. Second, the carpet in our two guest rooms had to be replaced after the initial installation due to installers tracking paint in both rooms. The carpet was replaced but both our selling agent, onsite manager as well as ourselves noticed a difference in the quality. Our onsite manager stated he is working to correct this issue through the carpet supplier but we have no definitive date to have issue corrected. I look forward to getting all issues we sent to Pulte resolved within the next week. ... More

Try to hold off on filling out the survey until all major items with your house have been addressed. While we do love our home and the neighborhood I feel the quality of the house is low compared to what I've had in the past (2 custom-built homes). We had to elevate our issues and they seem to be a bit more focused on getting items fixed. There is just not a lot of attention to detail, and while they use name brands ie Kohler it is really the low end of the brand.

We were told thinks by the salesperson that were not true Workers only care to check off their job. They would paint over anything just to check off their job. We still have crooked walls, bad sparkling, would floors that have many lose areas. There would have been many more thinks wrong if I did not throw a fit before we move in