Del Webb Reviews in Charleston, SC

Do not close on your house until EVERYTHING is complete. Do a in depth inspection. Look at the molding, check the dryer vent hookup, check light fixtures, outlets, etc

Not happy with overall environment but people are very nice

You have to keep bothering them to repair fixtures. Electrical problems etc.

Overall construction is very good but "standard options" should be much better at this price point. Quick examples; you shouldn't have to pay extra to get interior window trim and 5" baseboards; carpet padding should be much better; and garage doors should be insulated instead of single layer sheet metal. We tried to keep upgrades to a minimum because the many of the prices are just ridiculous, but it still took more than $100K to turn the standard house they offer into a house we wanted but could still afford. We did our "final walkthrough" the morning of closing because they were still trying to finish projects which should have been completed the week before. We should have just delayed the closing because getting final fixes to the issues we found during and before that walkthrough has taken more than six weeks. ... More

Delay in response. Don’t like music for new home builders to follow up

First complete new home I've purchased. The process was poorly executed.Poor communication between field mgr. and myself,Just overall a very difficult and stressful process, Now that we are in home the house will be ok once we get all the little things done that pop up on a new build as I'm told.Its a shame to have to go thru all this when most of it could have been solved as it was constructed and not have to follow up several times

Try to live locally to your build so that you are able to visit your site regularly and catch items as they arise so that there aren't a lot of issues after you move in.

Covid was used as a convenient excuse for delays.

Our home buying experience prior to closing was very professional and the sales and marketing personnel were very helpful in answering all of our questions. A week prior to our closing we completed a site walk that resulted in a lengthy "punch list" and we were lead to believe most of the items would be resolved prior to closing. The day before our closing, we conducted another site walk and were surprised that most the items were still outstanding. Here we are now over a month after our closing and most of our items from the original "punch list" remain to be completed. Overall we love our new home, but the workmanship, attention to quality details, and responsiveness after the sale are well below what was promised and expected. ... More

Main issues were never addressed. Disappointed that our sales rep was let go. No continuity in transition. Project manager did not take care of main issues i.e. unstable toilet and flooring. Reached out to Garrett and never heard back. Very poor customer service. Issues should have been addressed immediately. We're still waiting....

The quality of some of the workmanship was not acceptable. Paint left on carpet, wood floors, and cabinets. And stove top. Wood floor has wood missing in planks. Many cabinets not working properly or not lined up . Put in work order several weeks ago and haven’t heard anything.

Home is poorly built. Appears to have used particle board for door frames/molding. Paint job is sloppy and looks like one coat. Bought premium lot with pond and supposedly waterfall which has not worked in over 2 months and no one seems to know why it’s not working!! Have received high energy/gas and electric bills and have only slept in house one night, never used stove and leave temperature on 68 degrees at all times- where is the energy efficiency??

Honestly I haven't met one person in Del Webb that has had a positive experience with outstanding issues that need to be addressed in their home. The comments leave me to wonder how long it will be before our issues are addressed.

We’ve purchased multiple new-construction homes over the past 40 years, and this has been our most frustrating experience. The overall finish of our Pulte home felt rushed and poorly executed. Here’s just a sample of the issues we encountered: • Paint and concrete drips throughout • Visible drywall seams on ceilings • Trim work that was pieced together, uneven and poorly painted • Sagging soffits and porch ceiling • Mismatched exterior paint • Holes in Hardie boards not filled • Cracks in kitchen cabinet interiors • Yard not fully sodded Within the first few weeks, the front door lock failed, the screen door latch broke, and the doorbell was unreliable. To Pulte’s credit, our construction manager was excellent—professional, responsive, and persistent in pushing trades to make repairs. Still, several crews had to return multiple times to address issues that should have been caught before closing. We didn’t expect perfection, but we did expect basic quality control and craftsmanship. Sadly, that standard wasn’t met. Based on this experience, we would not choose Pulte again. ... More

The workmanship has a lot to be desired. I think the building of the house was rushed and the attention to detail was lacking. We had numerous problems with the house. The response to the problems was excellent and our project manager was on top of everything.

When you go to the design center it is too overwhelming. There should be a list of options and the prices. Had 4 different project mangers. The quality of the work is very poor. I am sure the concrete will not hold up. How could someone not get the right permits?

The Quality of work is not the GREATEST! I don’t know but this company doesn’t do first time quality work. Even though they have warrantee repairs, no one should be paying this much for a home, that is not at its highest quality. I’m glad, I had home inspections performed, prior to me moving in, which caught some discrepancies.

My sales agent was wonderful and had the perfect personality for her job. She kept me up-to-date on the construction and was most helpful. The construction manager was also helpful and for the most part kept me up-to-date. My negative experiences included the following: my closing date was moved three times requiring that I’ll reschedule movers, utility issues and also renegotiate my rental agreement where I was living prior to moving. When I arrived for my walk-through, painters were in the house, none of the kitchen appliances had been installed, and I was missing a number of pieces to complete woodwork. The punchlist has been huge with problems with getting workers to show up to do work. Also, my closing was delayed because there was no water sewer hook up and when I contacted that company a few days prior to closing they did not even have my address on their map and indicated that no application had been submitted for the water sewer hook up. I have never had these experiences with the other three homes I have had built in the past. All of these issues have made this process quite unpleasant even though I am very happy with the development and generally very happy with the quality of my home. It has just been a real mixed bag! ... More

Very poor workmanship for a high-priced product. What we got wasn't what the model looked like. Although Del Webb stands behind their product and eventually everything will be fixed, the continual no-shows by contractors are doubly disturbing. You would think it would be much better for both Del Webb and the owners if things were done right the first time. Quality Control is definitely lacking.

When all our issues have been resolved since we closed April 21, 2020, then and only then will we grade Del Webb on the home buying experience. At this juncture we are not pleased. For example, we were recently told our refrigerator would would be delivered the week of May 24 - 28. It wasn't received as of 6/3 and no one bothered to call us to let us know of any further delays. On top of that, the refrigerator we have has no ice maker and we have to buy ice at a retail store weekly. Not a big expense but certainly is an inconvenience. Second, the carpet in our two guest rooms had to be replaced after the initial installation due to installers tracking paint in both rooms. The carpet was replaced but both our selling agent, onsite manager as well as ourselves noticed a difference in the quality. Our onsite manager stated he is working to correct this issue through the carpet supplier but we have no definitive date to have issue corrected. I look forward to getting all issues we sent to Pulte resolved within the next week. ... More

Try to hold off on filling out the survey until all major items with your house have been addressed. While we do love our home and the neighborhood I feel the quality of the house is low compared to what I've had in the past (2 custom-built homes). We had to elevate our issues and they seem to be a bit more focused on getting items fixed. There is just not a lot of attention to detail, and while they use name brands ie Kohler it is really the low end of the brand.

Attention to details very disappointing. The field manager has tried to help and keeps telling us he understands and is going to "fix" all the concerns. We will see how that goes. So far he has helped on most items. Coments like "we know we have a problem with that" don't give us much comfort.

Getting repairs done is allful and difficult, Constution was sub par Not many choices

I AM NOT PLEASED WITH PULTE. THEY JUST WANT TO GET HUNDREDS OF HOMES UP AND COLLECT MONEY.

Builder refused to listen to the customer and has the attitude 'We Wont, We Dont and We Cant' - very frustrating. The interior finishing is terrible - paint, wood work, and tile are very poorly done - and we have several dozens of items that need to be addressed, and we have not heard back in a timely manner. As a customer buying a new home is a major purchase - we expect the home to look brand new so that we can take pride in the home and show it to others - as it currently stands, I am embarrassed to show it to anyone. I thought PULTE was supposed to be a high quality builder.