Del Webb Reviews in Charleston, SC

Getting repairs done is allful and difficult, Constution was sub par Not many choices

I AM NOT PLEASED WITH PULTE. THEY JUST WANT TO GET HUNDREDS OF HOMES UP AND COLLECT MONEY.

Builder refused to listen to the customer and has the attitude 'We Wont, We Dont and We Cant' - very frustrating. The interior finishing is terrible - paint, wood work, and tile are very poorly done - and we have several dozens of items that need to be addressed, and we have not heard back in a timely manner. As a customer buying a new home is a major purchase - we expect the home to look brand new so that we can take pride in the home and show it to others - as it currently stands, I am embarrassed to show it to anyone. I thought PULTE was supposed to be a high quality builder.

You would think after 13 and a half months of waiting we would of had a better quality house to deliver. So far they have had to rip out the quest bathroom floor, the laundry room floor, replace the master bath vanity and after a full month of living here we still are not complete. They have to replace a patio that is already cracking and mirror as well as many smaller items. The only saving grace is our 4th manager, James he really has tried to rustle the trades together to get us done. Unfortunately we are in what the call warranty so we have become third class passenger on the Titanic and we all know how that ends. We are here now and are making the best of the situation, would I do it again knowing what I know now, HELL NO its just a over priced tract home with absolutely no attention to detail. This is not my first rodeo buying a house but the overall lack of communication and poor quality control is by far the worse experience I have ever had building a house. ... More

Too many subcontractors and nobody accountable for their work. Unqualified workers without a concept of quality and results. Whoever assigns contracts needs to work in the field and attain hands on experience. The present sub contracting model is not working. I would not have PULTE build me a free dog house.

They’re great until you give them your first review, which they tell you about and ask that you give them a good one. I am a single, older woman and after I moved in I noticed so many little things....some type of putty that absolutely will not come off tile floors. Sloppy painting in some areas. Gaps in flooring. Incorrect electrical wiring. Nearly dead bushes. Weeds they are supposed to control but are not. The builders grade paint is awful.

The people we deal with at Pulte/Del Webb are good people, eager to assist, and are responsive. However their subcontractors are not. The painters are very sloppy, drywall people don’t cover seams properly, lawn maintenance is minimal, concrete work unsightly, poor quality of materials, etc.

Field Manager was top notch and delivered the house on schedule. The overall quality of the workmanship for this price level of home is far below industry standards. I am disappointed with the craftsmanship and attention to details. Del Webb's responsiveness to my areas of concern (grass cutting / drainage and road repair) seems to have fallen on deaf ears.

Unfortunately, our build experience was not a good one. We remained optimistic to the end and even after closing, remain stuck with a lot of issues that were promised to be addressed months ago. We feel that subcontractors have no consistency and little experience and just slap the work together. The fixes aren't much better. As for the foreman, they are overworked and make many promises that they can't keep. They seem just as frustrated by having to take care of bad contractor work. Everyone wants to blame supply, but it's not a supply issue, it's a lack of work ethic and a lot of talk and no action behind the talk. Would never recommend anyone buying a Pulte Home anywhere again. ... More

There's a lot of references made too quality by this builder but very very little in the finished product

There was poor oversight of the trades during the build. We found multiple issues that our construction manager did not find i.e. electrical, flooring, cabinetry, finish carpentry, etc. Pulte was good at responding to our concerns and attempting to rectify some but it was frustrating to continue to find so many issues from the pre drywall to the pre close walk throughs. We felt as though we had to be the construction managers of the build. However, we do love the community, but sorry to say, it just was not a good experience with the build.

Workmanship is very poor. It is a rush job and the home was 90+ days past the original close date. Quality of materials is cheap. I had 4 construction managers and the hand offs were terrible. I am having warranty issues and am told to wait until I get to a year for these items to be addressed.

From the time we signed the contract, it was all downhill. Communication from our salesperson Bobby G was scant and not helpful sending us to website for needed info that we could not get access to because we did not close yet. We had 3 field managers. The first one was focused on his promotion not our house. The second one seemed good but left for another company. The third was new. He tried but did not make the mark. Ron the manger called and we told him about lack of communication, poor workmanship ,continuity etc., He told us we were not Pultie people. Somewhat threating. He has since apologized. They have significant issues with their trades. They have to come back 2,3 more time over the same issue. This appears to be issues at the higher level of management with managing all trades. They are burning out their field manager or their field managers do not care and let things slip. We moved here for location as number 1 reason. We heard about quality about this location but did not believe it was this bad. Del Webb in general has a good rep. From our pre closing walk thru to closing only 60% of the items were completed. After 2 weeks of our closing most of the things on our pre-closing walkthrough were not completed. When we moved in 1/2 of our electric in our kitchen and all our electric in our dining area did not work, meaning you plugged something in it tripped the breaker. It took a month for them to come and correct. The electrician that came told us that when the electric was put in someone took a shortcut and put is a short-term fix so the breaker did not trip. The wrong thermostat was installed for our smart home. Grading in the back, water still standing. I can go on but you get the point. All poor workmanship. NO surprised . A patterned we have observed over and over again. Now, you put in a service request and it goes in a black hole. You have no idea when it will be corrected. We have a structural issue. Water coming in on porch and no response. Would not do this again. Sending our friends to Cresswinds. ... More

For other potential home buyers, I say "stay away." You will encounter very bad workmanships (if you want to call it that) and complete lack of responsiveness. Before we moved in, we got to meet our neighbors and they all had complains about the terrible workmanship both inside and outside the houses. we were rushed to close despite a long list of punch list items which, to this day, have not been completed. Some were completed only to create other problems by the workers. Pulte has no quality control over the workers and depend on the contractors to monitor their own work. The supervisors are so overloaded with work that there is minimal, if any, quality checks. Here are SOME of the items that we are still dealing with: . Bad grading of back and side yards which allows rain water to accumulate at the house foundation. . Instead of providing good fill material for the yard and flower beds, the contractor used clay soil which is worthless for planting anything. . The drive way has cavities underneath with no fill. It is just a matter of time for the concrete to break and collapse. . Tiles in the house are set incorrectly and are not level with each other. Wife almost cut her foot from one of the tiles that stood up from the rest. . Paint on garage walls are peeling and flacking, Looks like they did not prime the walls first. . The water heater cover is set incorrectly. . Kitchen backsplash tiles popped out. still waiting for repair . Found the air handler in attic to have missing caps at the condensate line, letting cool air to exhaust into attic. Made a run to Lowes to buy caps. . The few shrubs provided were of the type that some will have extensive roots which are going to be a problem to the house foundation. Need to be replaced. . The paint job in many locations looks like could have been done better by our 12 year old granddaughter. Pulte used inexperienced contractors. . Used cheap light fixtures in all the bathroom. We are planning to replace all of them. The type used can be found in cheap hotels. . Many electrical switches are installed too for from the room/closet/laundry entrances. In the dark, you have to hunt for them. . We had infestation of army worms and had to call several times to front office before we got a contractor to treat outside areas. . We are planning to get inspector(s) to check the structural integrity of the house. We are investigating what state agencies to contact for advice and support. we have been in this house for only one month and we are constantly finding problems. This is in addition to the long list of items we uncovered during the walkthrough which took place 2 days before closing. We were fortunate, in a way, that a new supervisor took over just before the house was "completed". He tried his best to rectify some of the problems that he inherited. GOOD LUCK TO ALL THE NEW HOME OWNERS WHO ARE PLANNING TO MOVE HERE. ... More

Our project manager was not trustworthy and the quality of our home is extremely poor due to his lack of proper management. He lied to us on several occasions and we are still waiting on several unresolved issues.

I wouldn’t recommend building here. Poor workmanship . Materials are sub par. You pay more per sq ft than the house is worth. They don’t follow up with any punch list items.

There focus is too close, not to complete the house or be concerned about quality.