Del Webb Reviews in Charleston, SC

Good relationship w/ sales person and field mgr. Very professional. Love the community. Glad we moved here

This was our 5th new home purchase. Overall, the experience was about average. One negative aspect was that Del Webb required a 20% deposit at contract, which in my opinion was excessive.

Our house was being built in SC and we lived in Massachusetts. We were assigned a Field Manager that talked with us weekly and sent pictures weekly as well. The quality of the build was very good and they stayed on time during difficult COVID times. Once we were near the end we did a few walk through with the FM and they pointed out items that they found needing to be corrected. All in all the process and quality exceeded our expectations. Our Filed Manager over communicated to us which made us feel very much like we were there every step of the way.

We are enjoying our new home and our development.

I feel through the cracks at every stage of the process. I don’t know if it was because of COVID or not.

Covid was used as a convenient excuse for delays.

Closing date was established months before and we closed that day.

WE were living 200 miles away during the building process, but were made to feel we were right there with regular updates. The range of design and finish options were terrific and we felt everyone on the Pulte team had our best interests in mind.

We really love our new home and the process with our project manager was awesome! Thanks Michael.

Design choices are decent but limited (we replaced several lights already because they don't fit our decor and no other choices). Construction quality and materials are lower quality. I am very disappointed in the quality of the drywall and painting, fit of moulding, overall construction (we have several walls that are not square!), the tile and grout is poorly done. I think they use unskilled labor for a lot of the work. We were unfortunately unable to be at the house as it was constructed and did not find these problems until after we moved in. I think many of the issues will be corrected (they seem to be responsive to issues), but disappointed we have to deal with such things in the first place. If you can, rent an apartment and check on things as it is built. Foremen are very helpful, but overworked. ... More

We are pleased with our home. We liked all the models and felt that they were well designed, but the Steel Creek was the right one for us. This is our first new home, so the experience -especially during these times of Covid- was a bit daunting. However, the team at Del Webb helped us every step of the way. At all times they were caring, thoughtful, and professional. We are so grateful for their support!

We have had some issues with a water leak since we moved in 2 months ago and they continue. I have followed the process and reported the issue but the response to repair the leak has not been what I had expected. Granted there is new construction happening and the crews may be busy with that but I think after 2 months this should been corrected. The structure itself is fine with very minor issues and we are happy with our location and house size. I just hope this is not an indication of how "warranty issues" will be addressed since we felt that was an important part of our purchase decision.

Our home buying experience prior to closing was very professional and the sales and marketing personnel were very helpful in answering all of our questions. A week prior to our closing we completed a site walk that resulted in a lengthy "punch list" and we were lead to believe most of the items would be resolved prior to closing. The day before our closing, we conducted another site walk and were surprised that most the items were still outstanding. Here we are now over a month after our closing and most of our items from the original "punch list" remain to be completed. Overall we love our new home, but the workmanship, attention to quality details, and responsiveness after the sale are well below what was promised and expected. ... More

Main issues were never addressed. Disappointed that our sales rep was let go. No continuity in transition. Project manager did not take care of main issues i.e. unstable toilet and flooring. Reached out to Garrett and never heard back. Very poor customer service. Issues should have been addressed immediately. We're still waiting....

Wonderful company to buy from --- great sales, service and design!

House was ready close to promised time. Many mostly minor issues remained, some of which still do six weeks later. All in all, a good experience however, provided remaining issues are satisfactorily resolved.

Try to hold off on filling out the survey until all major items with your house have been addressed. While we do love our home and the neighborhood I feel the quality of the house is low compared to what I've had in the past (2 custom-built homes). We had to elevate our issues and they seem to be a bit more focused on getting items fixed. There is just not a lot of attention to detail, and while they use name brands ie Kohler it is really the low end of the brand.

From the time we signed the contract, it was all downhill. Communication from our salesperson Bobby G was scant and not helpful sending us to website for needed info that we could not get access to because we did not close yet. We had 3 field managers. The first one was focused on his promotion not our house. The second one seemed good but left for another company. The third was new. He tried but did not make the mark. Ron the manger called and we told him about lack of communication, poor workmanship ,continuity etc., He told us we were not Pultie people. Somewhat threating. He has since apologized. They have significant issues with their trades. They have to come back 2,3 more time over the same issue. This appears to be issues at the higher level of management with managing all trades. They are burning out their field manager or their field managers do not care and let things slip. We moved here for location as number 1 reason. We heard about quality about this location but did not believe it was this bad. Del Webb in general has a good rep. From our pre closing walk thru to closing only 60% of the items were completed. After 2 weeks of our closing most of the things on our pre-closing walkthrough were not completed. When we moved in 1/2 of our electric in our kitchen and all our electric in our dining area did not work, meaning you plugged something in it tripped the breaker. It took a month for them to come and correct. The electrician that came told us that when the electric was put in someone took a shortcut and put is a short-term fix so the breaker did not trip. The wrong thermostat was installed for our smart home. Grading in the back, water still standing. I can go on but you get the point. All poor workmanship. NO surprised . A patterned we have observed over and over again. Now, you put in a service request and it goes in a black hole. You have no idea when it will be corrected. We have a structural issue. Water coming in on porch and no response. Would not do this again. Sending our friends to Cresswinds. ... More

We had three different building managers during construction. The first 2 were great but the last one seemed to lack the detailed approach of the others. We were Late e in getting into our house due to the pandemic and when we finally got here we found several things wrong and the house was not clean. The process leading up to the build was excellent. The sales and design staff were very supportive and helpful. We felt that the foundation and build leading up to dry wall were excellent. Most of our issues were things forgotten or related to installers (floor, cabinetry, door That doesn’t fit). After such a long wait it was disappointing to find issues (although mostly minor) in our new home. ... More

The quality of some of the workmanship was not acceptable. Paint left on carpet, wood floors, and cabinets. And stove top. Wood floor has wood missing in planks. Many cabinets not working properly or not lined up . Put in work order several weeks ago and haven’t heard anything.

Attention to details very disappointing. The field manager has tried to help and keeps telling us he understands and is going to "fix" all the concerns. We will see how that goes. So far he has helped on most items. Coments like "we know we have a problem with that" don't give us much comfort.

There's a lot of references made too quality by this builder but very very little in the finished product

We love the home. There are a few minor problems. But, Mike has been working with us. He has been very good working around our schedule.

The people we deal with at Pulte/Del Webb are good people, eager to assist, and are responsive. However their subcontractors are not. The painters are very sloppy, drywall people don’t cover seams properly, lawn maintenance is minimal, concrete work unsightly, poor quality of materials, etc.

The layout is exactly what I needed.