Del Webb Reviews in Charlotte, SC

This is my first experience building a new house. Communication with builder during the process was good. I would receive weekly updates. My sales consultant was extremely helpful every step along the way. After closing, there is a system in place to report repair issues. A personal consultant is assigned. Mine is very polite and returns my calls in a timely manner. However, there needs to be a better follow up procedure to be sure the work actually gets done. Otherwise, the homeowner shoulders this responsibility by having to make repeat phone calls. I gave 4 stars instead of 3 to acknowledge that there is a lot of building going on that may cause the staff to be overwhelmed and this is my first experience and I have nothing to compare it to. ... More

Very happy with help from our sales representative and the field construction supervisor. We had prompt follow up to questions and concerns and resolution to our satisfaction. Natalie and Matt were a pleasure to work with. The neighborhood is great, will be better when all construction is complete, neighbors are friendly and helpful.

Everyone with whom I have had contact has been great.

We are pleased that Carolina Orchards welcomes a family atmosphere.

Lovely home! Some communication issues, plus still waiting for some follow up work to be completed. Great project manager, who has been very responsive.

The homes are built very well. The home also seems very insulated. Love the kitchen

Very responsive during building process, not as responsive from customer service after move in for needed repairs.

The sales agent who worked with us throughout the process in choosing the materials in the construction and helped to pick out a lot that met our needs but also helped in directing us financially in what we needed to do to make our dream home a reality was remarkably outstanding. Give her a raise!

Their were many obstacles to face due to COVID. Windows were delayed, appliances on back order, However, after a three month delay the project managers, did all they could to find a solution. During that time they continued their best to move what construction they could move forward and worked diligently once the other windows had to be chosen to complete the house as expeditiously as they could. It was a good experience to work with dedicated project managers and so appreciated.

Very good experience Responsive to questions and issues

Love my new house, quality building and style. Closed during COVID and didn’t get good support after moving in.

We got the quality we expected given the very reasonable price and we are now happily living in it with no issues. When you consider the included amenities the home is a steal.

The sales staff was very helpful in helping us pick out the various fixtures, cabinets etc for our new home. We lived in New York and the construction foreman kept us informed on a weekly basis as to the progress being made, we closed on time.

My salesperson and building supervisor were great. They worked hand and glove to deliver the product on time and without issues. I realize that we probably paid more per square foot but did so for the amenities. They could have done better with landscaping as there are no warranties on the shrubs. However, I am in the house a month and am very satisfied

A good home to allow for the next chapter of life. Del Webb is about providing a community and lifestyle.

WE HAD NUMEROUS ISSUES BEFORE CLOSING AND OUR PROJECT MANAGER DID EVERYTHING HE COULD TO BE SURE THAT THINGS WERE ADDRESSED BEFORE CLOSING. HE MADE SURE WE WERE COMFORTABLE WITH THE CONDITION OF THE HOUSE.

Could use more upgraded trim and doors! Trim painting not done well at all more detail to painting

The process from start to finish was easy an fast. I was kept updated weekly on what was going on with the building process.

Our construction manager Brandi made the difference in creating a great experience. She was responsive, caring and gave us great guidance. We were very thankful for her and her friendship. The sales experience was “ok”. Kind of felt like a number here - some room for improvement. Overall we are very happy and glad we chose what we did.

Very responsive - before and during building. Communication could have been better after move in

Very efficient and responsive

Good quality materials watch detail level

Building was performed on schedule even during the pandemic. Overall we are happy with the results.

We did have a few issues before closing that took some persistence on our part to get resolved and a minor electrical issue after closing that WAS resolved quickly

.Home options are good and home looks great. However some options not available were disappointing. No option for central vac or foam insulation come to mind. Items needing attention after closing have been addressed promptly.