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Del Webb Reviews in Charlotte, SC

What Charlotte Homeowners Have to Say About Del Webb.

Read all 89 verified reviews from homeowners that built a new home with Del Webb in the Charlotte area. Charlotte homeowners have rated Del Webb an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Del Webb

has 4 out of 5 stars in Charlotte Area

89 Reviews in Charlotte Area

Ratings by Category

Overall 4

Quality 3.9

Trustworthiness 4.2

Value 3.8

Responsiveness 4

Del Webb in Charlotte Area

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Customer Reviews

My Carolina Orchards experience.

  • Lee M.
  • Verified HomeBuyer
  • June 08, 2020
  • Fort Mill, SC

I am not particularly happy with this whole experience. Many instances of bait -and - switch sales tactics, starting with down payment amount at contract signing, look and care of surrounding common space, and choices of color and design of interior finish. 2 examples: one color paint for all rooms, picked from only four available colors; one color laminate flooring for all rooms. Exterior materials good quality, interior is good for only what you see. The 'in-the-wall' mechanicals are minimum,at best. Workmanship is dependent on specific trade, but overall low quality, minimum standard. And ...

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 3

Good stone work, both inside and out. Good tile work in bathrooms, except for not sealing the grout. A poor finishing effort by the painters in particular.

  • John L.
  • Verified HomeBuyer
  • March 04, 2021
  • Fort Mill, SC

Pulte/Del Webb is a MASS production home builder. Their attention to detail, especially with finishing is not good. It would seem that many of the subs are hired for low cost, not the quality of their work, especially the painters. The houses have small garages, hardly suitable for 2 cars. The driveways are narrow and short, more like what you would see for a townhome, not a detached single family home. Many of us have to expand the width of the driveway at our own expense to have a driveway on which we can park 2 cars and access each without having to walk in soggy soil during a rain, or ...

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Nice house design, poor finishing.

  • Anonymous
  • Verified HomeBuyer
  • August 28, 2019
  • Fort Mill, SC

The first issue I noticed was that electrical for tv was low. Didn’t know it was an add-on to use less electrical wire to move up the wall. Then I found out there weren’t any towel racks. Seems odd as I bought a new house 3 years ago and was asked where I wanted my electrical for tv’s, phone, etc. I also had towel racks when I moved in 3 years ago. Costs for extras are way overpriced. Keypad for garage door opener, a cost of $40 costs 175 from Pulte. It was a 5 minute installation. Brackets for ceiling fans is $200 each. Three years ago I paid $50 each.

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 1

What's done is good, can't get issues resolved

  • Elizabeth W.
  • Verified HomeBuyer
  • March 12, 2019
  • Fort Mill, SC

Our closing got delayed by DW so we had to close when the date came. Several things were undone and we we told they would be done asap. 2 months later they are still incomplete after many promises to get things done.

Del Webb responded:
We apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at socialcare@pultegroup.com so we can help! delwebb

Total Score 3


Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

Extremely disappointed

  • Anonymous
  • Verified HomeBuyer
  • May 16, 2019
  • Fort Mill, SC

Closing date delayed 3 times, many items unfinished on day of closing. No plan or communication of a plan to fix issues Can’t trust much of what they tell you. So disappointed.

Del Webb responded:
We're so sorry to hear that you're disappointed and we'd like to learn more so that we can assist. Please email us at socialcare@pultegroup.com with a brief note about your experience and your full address and contact information. --Sarah delwebb

Total Score 3


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Could of been better

  • Cynthia G.
  • Verified HomeBuyer
  • October 09, 2019
  • Fort Mill, SC

The ceramic tile work could of been much better. There are spots that have no grout in. Cable should of been done before the sod was put in. The cleaning crew leaves alot to be desired.

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 4

Custom Home Prices for a mass production home/Supervision of production process sadly lacking/Extreme client effort required to get problems effectively dealt withblems

  • Scott C.
  • Verified HomeBuyer
  • June 17, 2020
  • Fort Mill, SC

Options are way overpriced compared to after market choices

Del Webb responded:
We hate hearing that you aren't pleased with the quality of your home and are having a hard time getting your issues corrected in a timely manner. If you could please send some additional information to customersupport@pultegroup.com we would greatly appreciate it. ^Abby delwebb

Total Score 2


Quality 3

Trustworthiness 3

Value 2

Responsiveness 2

Disappointed

  • James M.
  • Verified HomeBuyer
  • February 26, 2020
  • Fort Mill, SC

Our bathroom tiles were so bad that it took seven times to fix. Sometimes they just wouldn't show up and other times didn't have proper tools (had to use ours)!! Very disappointed that builder contractors and reps. made us promises that were forgotten.

Del Webb responded:
We hate hearing that you had concerns with your home that took many attempts to resolve. If there is any additional information you would like to provide or anything we can further assist with, please feel free to email customersupport@pultegroup.com and our team will be happy to assist. ^Abby delwebb

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Disappointed

  • Alan M.
  • Verified HomeBuyer
  • April 15, 2020
  • Fort Mill, SC

Salesperson-mishandling of issues at closing and mishandling of issue with kitchen cabinet Building supervisor-he was responsive to issues during construction that he could control In general-poor quality workmanship and finish; poor value for a $200./sf home

Del Webb responded:
Thank you for sharing your experience and for bringing this to our attention. We are sorry that you had a negative experience working with our team and we would like to learn more so we can work with you to make things right. To do so, please email customersupport@pultegroup.com so our team can be in touch. ...

Total Score 1


Quality 1

Trustworthiness 3

Value 1

Responsiveness 4

Dissatisfied owner

  • Terrence M.
  • Verified HomeBuyer
  • June 18, 2019
  • Fort Mill, SC

There is no quality control that I could see. My review came up with over twenty items that needed to be fixed. After turnover I am still finding poor workmanship. If you do not have any building experience, I would suggest finding someone who will be able to spot these items before you agree to close on the house

Del Webb responded:
We're so sorry that your experience left you feeling dissatisfied and we appreciate you letting us know about these issues. We will share this feedback with local leadership and please feel free to reach out to us at socialcare@pultegroup.com if you have any additional comments or concerns. --Sarah delwebb

Total Score 1


Quality 1

Trustworthiness 2

Value 1

Responsiveness 2

Great concept-poor execution

  • Sharleen B.
  • Verified HomeBuyer
  • May 24, 2019
  • Fort Mill, SC

We were excited about our new home and the lifestyle that a Del Webb community has to offer. But the house has been extremely disappointing. I’ve never seen such shoddy workmanship in the many years I was a Realtor showing all kinds of homes. Just today, one of our neighbors pointed out that our two month old house is about to lose the trim above the garage door. It is barely hanging on! The wood used for trim inside the house looks like rejects from a more quality oriented house builder. It is full of nicks and notches that were just painted over. Walls are crooked and there is paint ...

Del Webb responded:
We're incredibly disappointed to read your review, as it is our goal to deliver an excellent home and home buying experience. We have shared your comments with the local leadership team and if you'd like to discuss this further, please send an email to socialcare@pultegroup.com. --Sarah delwebb

Total Score 1


Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

The poor workmanship very shoddy finish on the interior. Paint splatter on the laminate flooring. Microwave not install correctly, door casings uneven at the top bat caulking throughout the home. Very sloppy inside out

  • Nancy B.
  • Verified HomeBuyer
  • April 08, 2021
  • Fort Mill, SC

I have nothing good to say about Pulte homes. I paid almost half a million for my house and have been very disappointed in the quality of work. Nicks in laminate flooring, screw holes in the garage where they put up the garage door wrong but neglected to fix the holes. Sloppy finish work the caulking is bad throughout the whole house. The microwave was not installed correctly, the kitchen range is crooked and don’t even get me started on the staircase railing. When the come to fix something the usually make it worse. I have talked to home owners in Carolina Orchards and they to have had ...

Del Webb responded:
We are so sorry to hear that you have had so many issues with your new home and that your experience has led you to not recommend our services. We would like to assist in addressing these concerns and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for leaving a review. ^AH ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Overall Poor Quality and Service

  • Adam C.
  • Verified HomeBuyer
  • May 08, 2020
  • Fort Mill, SC

Lots of unkept promises, shoddy workmanship, and no quality control,

Del Webb responded:
We are so sorry to hear that you haven't had a positive experience. We would like to learn more so we can properly assist you and would appreciate if you could email customersupport@pultegroup.com so we can be in touch. Thank you for taking the time to leave a review. ^Abby delwebb

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Del Webb - This group was the most disorganized group from Sales through

  • Theodore M.
  • Verified HomeBuyer
  • June 18, 2019
  • Fort Mill, SC

This group was the most disorganized group from Sales through Construction. Const Managers overworked and unable to stay on top of quality fit and finish Many Many mistakes made in the construction process that required repair or replacement which if I had not caught them they would have been covered up by drywall at buyers loss. Corporate mandates the use of low priced paper based trim and takes short cuts on Lock sets and wiring options so they can improve margin at the buyers expense. I bought a $350 home for $560 K . I found that by being present each and every day it allowed me to ...

Del Webb responded:
Thank you for letting us know about these issues. We're sorry to hear that you haven't had a good experience and have shared your feedback with local leadership. If you'd like to discuss this further, please don't hesitate to contact us at socialcare@pultegroup.com. –Sarah delwebb

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1