Del Webb Reviews in Hilton Head, SC

Having come from a background as a custom home builder the overall experience with Pulte was less than stellar. There were deficiencies in the customer experience from the information provided on availability and timelines of lots we wanted to, the workmanship and pride in doing a job well and right the first time during construction. The end result is a home that is probably well built in general with many flaws that may not be noticed by anyone but the owners. The construction Manager Carlos worked hard to do what could be done to improve the experience.

We have little experience in buying homes, as this is only our 2nd home purchase. The selection of options was not well managed, as the salesperson involved didn't keep us informed of the overall costs of the options, so when we got the bill, we had grossly overspent our budget. The build process seemed to go alright, but we discovered in our pre-closing walkthrough that multiple walls were not straight and/or not forming orthogonal corners; also, there are several other ways in which the plan was a bit deficient -- like a master bathroom suite with only one towel rod (since there are two sinks, a bathtub and a shower, shouldn't one expect at least two towel rods?). There have been many defects identified (windows with defects, cabinets with splitting of the wood, missing deadbolt hardware, etc.), and our overall impression is that the house was built in haste, and not always carefully done. We're happy, generally, with the outcome, but there are many things that we'll want to change now that we have moved in. It is very important to inspect every aspect of the build personally, to ensure that the quality issues are caught early... ... More

Bring your own realtor when dealing with Del Webb. My construction manager was fabulous but the work done by the subs was less than good.

We moved here from the west coast where over the years we had purchased several brand new homes so know what to expect and are familiar with the interactions with builders. This home has a nice layout and great neighborhood but the quality of the build is mediocre at best. The house serves its function of giving us shelter and making us comfortable but it comes with sacrifice of a good quality build. If we had to buy again in this region it probably wouldn’t be here. We paid premium price for average house.

Our sales person, Jarrod, was very responsive and reachable during the entire process. He was compassionate about our concerns during the build process. Our build went extremely slow, with nothing much happening for months on end. We wished that the communication of reasons for delays were provided to us in a more effective manner to alleviate our anxiety. Overall we are pleased with the outcome and love being a part of Sun City. We would not recommend building, but instead buying a spec house that has already been built.

Carlos has been great in trying to solve quality issues

Great challenges facing all builders that are difficult to manage. That said, the list of issues is a lot to manage after closing. Responsive but slow to actually correct.

Get a real estate agent to handle communication with Pulte. Responsiveness needs improvement.

Good floor plans, great field agents trying to do the best they can with overworked, under trained tradesmen (esp. painters and drywallers) Electrical layout doesn't make sense.

Very good sales team and design personnel. I think it would be advantageous to hire a construction manager unless you are onsite or nearby to oversee ongoing construction

Community, atmosphere and amenities are gorgeous. Home building attention to detail - Rushed

We expected our finished home to be of the quality of the models. What we got was something far less than that. There is a lack of attention to details, especially with the painting and chalking. The painters coming back to do the “repairs” said they aren’t given enough time and cheap paint is used.

Actually too early to rate some of these characteristics. My Field Manager was extremely responsive and trustworthy and that is the main element during the building process. Will have to wait to see how issues are resolved during the warranty period.

Love the community…. But housebuying experience, not so smooth… told first Real Estate agent the street, and Sun exposure I wanted. She tried to push me on a different street. I said I guess I’ll wait or look at resale, since the street I wanted was not available. Two weeks later, I find out the lot I wanted was sold! And the street I wanted is available and she didn’t call me!? Changed agents. Got “ next best” lot. Then came building process… very rushed to pick choices, and you are locked in! No changing! This part of the process has so many areas it could be improved if they would just talk to people and use some “reason/ common sense”. Then you wait for a date….very grateful we paid for an inspector who caught 30 missing truss plates (really? How was that signed off? Good thing my guy caught it before they continued). Then came to closing.. went smoothly on paper/money.. what does an awful lot of blue tape around that was promised to be taken care of. I assume they meant in a reasonable timeframe. I guess that could’ve been my fault.!? We are now in the 3rdmonth and I still have blue tape all over…. not quite the home buying experience I would’ve preferred. ;(( It seems they are overwhelmed and don’t have enough workers to take care of issues in a timely manner. Thank goodness it’s nothing big and I’m hoping these new gals in the “Warranty department” will impress me with their speed of taking care of what should’ve been done already.;). Love the community. ... More

Construction managers were very responsive.

Promises may not be kept. Pay attention to the process. Many things were told to us and they were not true. The actual building crews lack safety concerns, leave trash at the building site and just do not have experience in home building. The construction supervisors are trying to do their best with what they are given to work with. This experience has been all Pulte's way. There were no change orders accepted. None.

We found that after completing our design selections there were several misunderstandings as to what was or wasn’t included. It would be helpful if a final visual representation was provided to avoid confusion. Quality is satisfactory but we found several small flaws and issues. We’ve brought these to the attention of our customer care associate. I’m hoping we’ll be pleased when the issues are resolved

This is the second time buying a Pulte home. This time our construction manager was great. Unfortunately, not all contractors were. He did his best to manage the situation but we had problems that took several visits to get right. These homes are not cheap and you should expect them to be worth the money. Have them fix what is wrong. Don't just settle for bad details.

They push way to hard to close when the home isn’t complete

Carlos, our final constructions manager was great.

Lack of attention to details and poor supervision of workmanship resulted in many issues of less than acceptable quality.

Sales persons jaded attitude, can’t get punch list completed

Once in the home, we feel that we have a well built home, but the finishing work is really disappointing.

Everything above base price is an option. One selling agent better than others. Once you move in, you transition to their work order program which doesnt work well and many delays. Make sure you list Everything possible on final walk thru and be very specific! Be prepared to clean your house before moving in. One Supt. much better than others also.

What became clear to me during the building process is that Pulte is trying to build too many homes too quickly. Quality of workmanship is very poor and all installed kitchen appliances had issues. Their warrantly mostly ensures that issues are corrected, but what a pain. For the money paid, especially for upgrades, the work should be done correctly the first time.