Del Webb Reviews in Hilton Head, SC

The workmanship, materials and responsiveness were all shoddy. We still have many issues that have not been corrected nearly 2 months after closing. We are not happy and frankly if we could go back we would purchase from a different builder.

The workmanship was the most shoddy I have ever seen. I also have received every excuse under the sun with regard to repairing items on punch list. I’m three months post close and still have the majority of items unresolved. The project manager blames the sub-contractor and sub says it’s not his problem. Appointments are made and no one shows to repair. I will be reaching out to an attorney going forward.

Our building construction manager was very responsive however he took time off during birth of his son and during that time, response was less than acceptable. He is back and I assume we will be getting the same response to our punchlist items as expected

Workmanship was good considering. Materials used (wood) was very poor. Luckily I had a good foreman. Extremely disappointed in the landscaping. Lawn need to be graded and it wasn’t. We have nothing but a very bumpy lawn that has numerous low dots where water gathers. It’s been 6 weeks and there are spots that never dry. Very disappointed in the way ithe grad was laid (thrown) down.

I purchased the homesite specifically because the salesman with Pulte told me that I would have a high berm in back of the site. When we went to look at the lot, prior to foundations being poured, there was a high berm in the back. When I took the final walkthrough, however, there was a low berm whose height was only above my waist and scraggly planting planted on it. It will take 5-10 years for these plants to mature. When I complained to the sales manager, she said that all salespeople have access to the final plans for the subdivision including the height of the berms in back of each lot so the salesperson knew that eventually the berm would be low. The sales manager was no help in rectifying this situation. I turned down a move-in ready house because of the issue of a low berm. I believe that I've been swindled. When Pulte builds houses in back of mine, the workers and then the homeowners will be able to look directly into my house. I have no privacy. I paid half a million dollars for this house and lot which I believe is a large amount considering that the house is apartment sized and has little to no privacy. I do not believe that the value is very high. I am not the only one that the salespeople promised a high berm in back of their lots and then didn't deliver. On the other hand, the construction manager was extremely helpful in resolving the issue of the HVAC system periodically shutting down. He was prompt in his response and finally got the issue resolved. ... More

Framing was sub standard to begin with and therefore all trim and finish work was fudged. Worksite was absolutely filthy and lots of damage occured as a result such as a cracked tub Landscaping particularly sod is very poor not only quality but application. Drainage is also a big issue

We were promised updates We were rushed during design due to a hurricane and we missed stuff and now we’re are stuck. Very poor communication Thought we were getting a “gas kitchen “ per design But during design no one told us it was only the range Not the ovens I would not recommend When I escalated to management got no response other than we my husband and can get a contractor and have the granite changed

The Field Managers are overworked and are unable to properly prepare the homes for the customer. None of the new home buyers on my street are pleased with their purchases.

One of their mantras is "Build Quality" but they hire the low bidder and each of tell them that this is a "production home", thus the quality suffers. The caulk, spackle & paint job on my house was the worst I've ever seen and I've seen plenty as I was in the construction management industry for 40 years. Also, they don't always use top quality products. For instance, the electrical outlets are very difficult to plug in to. The bathroom toilets and kitchen sinks were low grade quality also,

I would not recommend this builder.

workmanship of this house is very poor. Move in week was mentally stressful as there were so many things left to be done for me to be happy and to sign off. House is about $100k to $15k overpriced for what we bought. Staff is responsive when i call.

1. Communications and accuracy of information to new buyers and existing home owners needs to. It is very poor. 2. Our home was not ready for us to move in. It was not ready for our final walk through with numerous things that needed to be fixed and done. On our closing day, it still was not done with lots of excuses and what was done was poor work.. 3. Salesman did not explain things thoroughly, it felt like he was just trying to make a sale and gave us false information. 4.They installed a crummy wood privacy fence behind our house and painted it black. It looks horrible. They told us it was a "SECURITY" fence and a "SOUND reduction fence. It is not either. It is a privacy fence, that's it. We were not informed that this was being put in. Strick guidelines are put in place for us to follow to keep our community looking nice and we are expected to follow these guidelines. If you can't follow your own guidelines, how do you expect the residents to follow them. You install this horrible looking fence that makes our home look cheap!! We paid good money for our home!! 5. We purchased the CPI security. We were informed by Hargrave that most the wiring they installed for our cable was not needed. However, we paid for all of this wiring per CPI. Why are they installing wiring that is not needed? Again, another communication breakdown with the vendors that Pulte/Del Webb employ for the community. Very disappointing. 6. When working with Pulte, we worked with 3 or 4 different people, none of whom were communicating with each other and requesting the same documents. It was a very frustrating and confusing. They did not communicate the process, they just assumed we knew. 7. Sun City HOA. They have been very rude and unresponsive to requests. It seems like most people that work there are not happy. Do you want people like that managing your communities. Again, we spend a good amount of money for them to manage the community.. 8. We have paint splatters all over our floor and were told that we shouldn't expect the quality of a million dollar home. They told us to clean it up ourselves. We do not feel that is what you want your people saying to residents who just purchased hundreds of thousand dollars on a home in your community. In conclusion; We understand that we moved to the community at a very rough time with the Virus. However, it does not constitute the behaviors that we have given you above. We are enjoying our home and are happy to be here. However, we feel these problems and suggestions need to be addressed. We are not the only ones here that feel this way. We have neighbors that ask us if we have been "Pulted" because of how disappointing it has been. We would appreciated you addressing these issues so people who want to come to this and other communities that you have will have a good experience. ... More

interior paint work very poor .paint spots all over the floor ,never cleaned it up.

There were issues with our home prior to closing that were promised to be resolved and still are not 6 weeks after closing. The finished product had many flaws and the closing construction inspector did a poor job is assessing completeness of the interior and exterior of the home. many flaws. This did not live up to the Pulte reputation or our expectations. We would have not have closed had we know it would be such a problem to get things resolved.

We were essentially coerced into closing 12/10/21 on a house that remains unfinished coming up on 2 months later. Major framing errors including unequal door frames in bedrooms, open gaps between frames and missing drywall, bowing of drywall and doors hung on bowed frames. The bench in the entryway from the garage is not as shown in the model homes, and looks like it was constructed by a child (door is mounted unevenly on painted hinges, front is disconnected from top). Painting quality was poor and a good bit of mudding and painting had to be redone after closing. All of this should have been noted by the site manager and deemed unacceptable. We have gone over our concerns on multiple occasions, but responsiveness is slow to non-existent. We have loaner appliances (washer/dryer/dishwasher), though this may be attributable to supply issues - still, if you cannot deliver what is promised, the sale of the house should not be completed. We continue to wait for the cabinet crew to correct mistakes related to hanging the wrong cabinets and one of the ovens, and not originally installing a beverage center (per plans) - but the beverage center cannot go in until some flooring work is redone! And backsplash needs to be completed now that the correct cabinets are hung - but we have no idea when that will occur. Finally, the "storage room" over the garage has cross beams at about 4 feet off the ground (unlike the model home) making it impossible to stand up while moving and storing in this area. The drywall leading up to that space was clearly hung by a crew that didn't care about quality. My spouse has been in the home for the past month to be available for work crews to come out and complete the finish/detail work, but these crews show up unprepared for the amount of work they need to fix for the original teams, and chip away at this work without yet having completed anything. At this time, there is no room in our home that could be considered "finished". All the while, Pulte continues to build homes as the neighborhood expands to the east. Simple solution - finish the work as promised, to customer satisfaction, then close. Since this is not possible in this case (already closed), get your subcontractors out to finish closed homes quickly, reliably, and efficiently, with continuous feedback to your customers about the status of the work (not "I sent them an email...I'll send another email", then work on the ones under construction. ... More

The final craftsman work was terrible, chips, poor paint job, poor joints etc. Moto: Hurry up and finish! We were over two months late closing due to builders' poor business decisions. Poor craftsmanship and communications are a common theme with other homeowners. We discovered this after moving in. We were told stuff would be fixed but had to hound them to get it done. Overall, our experience with Pulte was not what we expected.

Pulte builds a very low quality home for the $600,000 we paid. Their field managers and others should only be working in $200,000 markets.

Homes are being built too fast and workers are foregoing quality. We've had many issues and the most major issue will involve re-pouring the concrete for our front porch. We've been assured having to repour will not cause problems with the foundation of our home, but we are skeptical. Items we asked to be addressed in walk through were not addressed and now we are dealing with them through the punch list process. We had multiple dry wall patching issues. Paint used is like a primer and not a glossy finish making them very susceptible to markings and no way to wipe them down. Plywood just pulled apart in the attic and not cut. Water standing in our front yard where the in ground water meter is continues to be an issue. We are told grading it out will help. Overall we are not feeling we received good value for our dollar. The homes seem cheaply built and corners seem to be getting cut. I would highly recommend someone from Pulte/Del Webb check out how quickly home homes are being built. Many of our neighbors have expressed similar dissatisfaction. One neighbor is a contractor and he is managing things by fixing them during the home build as things go....not something I know Pulte would want happening, but he wants his home done right. ... More

It’s a take it or leave it company. When you sign a contract here you get zero rights and Del Webb has all the rights. Not only do you have to close when they want, inconsiderate of your need and regardless of the home’s condition, you can loose your deposit if you falter in any way. They can even cancel the contract at wlll if they desire at any time. Take it or leave it regardless of the incentives Del Webb may offer.

The value of the home paid and particularly the workmanship is below par

We have purchased and built six new homes and the Pulte experience is the worse by far -- from purchase to move in. *Sales: Misinformation on several occasions. *Design Center: Quality of the design center and lack of adequate staff guidance and again -- misinformation. *Time line of build: (again) misinformation. *Mortgage: Absolute fiasco (left hand does not know what the right hand is doing). Again -- misinformation. *Quality of workmanship: Barley adequate. They don't have time to insure proper installations of flooring, fixtures, etc. A regional representative told us they didn't have time to measure for proper tile installation. * Key Complaints: Misinformation, lack of coordination (all aspects of the Pulte experience) including: sales, design, construction, mortgage, insurance -- ALL Pulte entities do not coordinate with each, and the customer gets lost (and misinformed) in the whole of the process. ... More

After six new construction experiences, this contractor was by far the worst in terms of quality, reliability, and communications. We were assigned three different construction managers and had closed 4 months later than originally advised.

Very unhappy with the workmanship of our home. No attention to detail. Our project manager did everything he could to make things right. Del Web is only interested in getting as many houses built as possible instead of focusing on the detail/quality of their homes.

The Sun City Del Webb Pulte homes are great designs for living and entertaining. Even though the homes are close together, outside noise is not a problem. The finishing workmanship from poor wood filled with putty, painting not finished, paint splatter on floors and cabinets, poor tile laid uneven. If you have low expectations of quality, this the place to buy!

We have been in the house for almost 4 months now. We made a HUGE mistake. We believed that the issues that we found before closing would be addressed in a timely manner. We were so WRONG! When we did our walk through on the house with a couple weeks before closing, we noted multiple items that needed to be addressed. We were assured they would be finished prior to closing. When they weren't done, we were again assured that they would be finished within days of the closing. Now 4 months later, they have been here 4 times to address the issues and have still not gotten it right. They have ordered the incorrect parts 3 times. My suggestion to anyone dealing with Pulte/Del Webb is this. DO NOT close until you are completely satisfied with the finished product. ... More