Del Webb Reviews in Hilton Head, SC

workmanship of this house is very poor. Move in week was mentally stressful as there were so many things left to be done for me to be happy and to sign off. House is about $100k to $15k overpriced for what we bought. Staff is responsive when i call.

1. Communications and accuracy of information to new buyers and existing home owners needs to. It is very poor. 2. Our home was not ready for us to move in. It was not ready for our final walk through with numerous things that needed to be fixed and done. On our closing day, it still was not done with lots of excuses and what was done was poor work.. 3. Salesman did not explain things thoroughly, it felt like he was just trying to make a sale and gave us false information. 4.They installed a crummy wood privacy fence behind our house and painted it black. It looks horrible. They told us it was a "SECURITY" fence and a "SOUND reduction fence. It is not either. It is a privacy fence, that's it. We were not informed that this was being put in. Strick guidelines are put in place for us to follow to keep our community looking nice and we are expected to follow these guidelines. If you can't follow your own guidelines, how do you expect the residents to follow them. You install this horrible looking fence that makes our home look cheap!! We paid good money for our home!! 5. We purchased the CPI security. We were informed by Hargrave that most the wiring they installed for our cable was not needed. However, we paid for all of this wiring per CPI. Why are they installing wiring that is not needed? Again, another communication breakdown with the vendors that Pulte/Del Webb employ for the community. Very disappointing. 6. When working with Pulte, we worked with 3 or 4 different people, none of whom were communicating with each other and requesting the same documents. It was a very frustrating and confusing. They did not communicate the process, they just assumed we knew. 7. Sun City HOA. They have been very rude and unresponsive to requests. It seems like most people that work there are not happy. Do you want people like that managing your communities. Again, we spend a good amount of money for them to manage the community.. 8. We have paint splatters all over our floor and were told that we shouldn't expect the quality of a million dollar home. They told us to clean it up ourselves. We do not feel that is what you want your people saying to residents who just purchased hundreds of thousand dollars on a home in your community. In conclusion; We understand that we moved to the community at a very rough time with the Virus. However, it does not constitute the behaviors that we have given you above. We are enjoying our home and are happy to be here. However, we feel these problems and suggestions need to be addressed. We are not the only ones here that feel this way. We have neighbors that ask us if we have been "Pulted" because of how disappointing it has been. We would appreciated you addressing these issues so people who want to come to this and other communities that you have will have a good experience. ... More

interior paint work very poor .paint spots all over the floor ,never cleaned it up.

There were issues with our home prior to closing that were promised to be resolved and still are not 6 weeks after closing. The finished product had many flaws and the closing construction inspector did a poor job is assessing completeness of the interior and exterior of the home. many flaws. This did not live up to the Pulte reputation or our expectations. We would have not have closed had we know it would be such a problem to get things resolved.

We were essentially coerced into closing 12/10/21 on a house that remains unfinished coming up on 2 months later. Major framing errors including unequal door frames in bedrooms, open gaps between frames and missing drywall, bowing of drywall and doors hung on bowed frames. The bench in the entryway from the garage is not as shown in the model homes, and looks like it was constructed by a child (door is mounted unevenly on painted hinges, front is disconnected from top). Painting quality was poor and a good bit of mudding and painting had to be redone after closing. All of this should have been noted by the site manager and deemed unacceptable. We have gone over our concerns on multiple occasions, but responsiveness is slow to non-existent. We have loaner appliances (washer/dryer/dishwasher), though this may be attributable to supply issues - still, if you cannot deliver what is promised, the sale of the house should not be completed. We continue to wait for the cabinet crew to correct mistakes related to hanging the wrong cabinets and one of the ovens, and not originally installing a beverage center (per plans) - but the beverage center cannot go in until some flooring work is redone! And backsplash needs to be completed now that the correct cabinets are hung - but we have no idea when that will occur. Finally, the "storage room" over the garage has cross beams at about 4 feet off the ground (unlike the model home) making it impossible to stand up while moving and storing in this area. The drywall leading up to that space was clearly hung by a crew that didn't care about quality. My spouse has been in the home for the past month to be available for work crews to come out and complete the finish/detail work, but these crews show up unprepared for the amount of work they need to fix for the original teams, and chip away at this work without yet having completed anything. At this time, there is no room in our home that could be considered "finished". All the while, Pulte continues to build homes as the neighborhood expands to the east. Simple solution - finish the work as promised, to customer satisfaction, then close. Since this is not possible in this case (already closed), get your subcontractors out to finish closed homes quickly, reliably, and efficiently, with continuous feedback to your customers about the status of the work (not "I sent them an email...I'll send another email", then work on the ones under construction. ... More

The final craftsman work was terrible, chips, poor paint job, poor joints etc. Moto: Hurry up and finish! We were over two months late closing due to builders' poor business decisions. Poor craftsmanship and communications are a common theme with other homeowners. We discovered this after moving in. We were told stuff would be fixed but had to hound them to get it done. Overall, our experience with Pulte was not what we expected.

Pulte builds a very low quality home for the $600,000 we paid. Their field managers and others should only be working in $200,000 markets.

Homes are being built too fast and workers are foregoing quality. We've had many issues and the most major issue will involve re-pouring the concrete for our front porch. We've been assured having to repour will not cause problems with the foundation of our home, but we are skeptical. Items we asked to be addressed in walk through were not addressed and now we are dealing with them through the punch list process. We had multiple dry wall patching issues. Paint used is like a primer and not a glossy finish making them very susceptible to markings and no way to wipe them down. Plywood just pulled apart in the attic and not cut. Water standing in our front yard where the in ground water meter is continues to be an issue. We are told grading it out will help. Overall we are not feeling we received good value for our dollar. The homes seem cheaply built and corners seem to be getting cut. I would highly recommend someone from Pulte/Del Webb check out how quickly home homes are being built. Many of our neighbors have expressed similar dissatisfaction. One neighbor is a contractor and he is managing things by fixing them during the home build as things go....not something I know Pulte would want happening, but he wants his home done right. ... More

It’s a take it or leave it company. When you sign a contract here you get zero rights and Del Webb has all the rights. Not only do you have to close when they want, inconsiderate of your need and regardless of the home’s condition, you can loose your deposit if you falter in any way. They can even cancel the contract at wlll if they desire at any time. Take it or leave it regardless of the incentives Del Webb may offer.

The value of the home paid and particularly the workmanship is below par

We have purchased and built six new homes and the Pulte experience is the worse by far -- from purchase to move in. *Sales: Misinformation on several occasions. *Design Center: Quality of the design center and lack of adequate staff guidance and again -- misinformation. *Time line of build: (again) misinformation. *Mortgage: Absolute fiasco (left hand does not know what the right hand is doing). Again -- misinformation. *Quality of workmanship: Barley adequate. They don't have time to insure proper installations of flooring, fixtures, etc. A regional representative told us they didn't have time to measure for proper tile installation. * Key Complaints: Misinformation, lack of coordination (all aspects of the Pulte experience) including: sales, design, construction, mortgage, insurance -- ALL Pulte entities do not coordinate with each, and the customer gets lost (and misinformed) in the whole of the process. ... More

After six new construction experiences, this contractor was by far the worst in terms of quality, reliability, and communications. We were assigned three different construction managers and had closed 4 months later than originally advised.

Very unhappy with the workmanship of our home. No attention to detail. Our project manager did everything he could to make things right. Del Web is only interested in getting as many houses built as possible instead of focusing on the detail/quality of their homes.

The Sun City Del Webb Pulte homes are great designs for living and entertaining. Even though the homes are close together, outside noise is not a problem. The finishing workmanship from poor wood filled with putty, painting not finished, paint splatter on floors and cabinets, poor tile laid uneven. If you have low expectations of quality, this the place to buy!

We have been in the house for almost 4 months now. We made a HUGE mistake. We believed that the issues that we found before closing would be addressed in a timely manner. We were so WRONG! When we did our walk through on the house with a couple weeks before closing, we noted multiple items that needed to be addressed. We were assured they would be finished prior to closing. When they weren't done, we were again assured that they would be finished within days of the closing. Now 4 months later, they have been here 4 times to address the issues and have still not gotten it right. They have ordered the incorrect parts 3 times. My suggestion to anyone dealing with Pulte/Del Webb is this. DO NOT close until you are completely satisfied with the finished product. ... More

Too many problems to list

have not had much contact with pre closing issues being address or corrected

Seems like they are more concerned about number of homes being sold and not quality and/or pride in their work.

Many issues still to be dealt with after closing. Spent lots of money for sloppy workmanship as well as unfinished. I think the site supervisor is inundated with many homes and trying to do his best. I have to cobtinousky ask for things to get done. Labor must be hard to come by.

There are issues with my new home everywhere you look! I'm disappointed in the poor quality of my house. If I had to do it over, and know what I know now, I would NEVER have built this house. Not happy at with what I would call, 'shoddy craftsmanship'.

Fit and Finish is the worst I've seen in the industry and contractors do not seem to care about quality and doing things right the first time or second time

The countertops and flooring would be rated good or very good. However, the finish work is the most awful work I've ever seen! Splits in woodwork and --painting drips everywhere on woodwork--poor painting overall. Lots of excuses for things not done right and field manager does not follow up or pay attention, which to me, translates to "I don't care"! Can't trust his word.

Pulte uses qualify products but the craftsmanship is well below average. During the build process, the workers are just that "workers" and not skilled tradesmen. They rush through the build with unskilled labor, leaving the buyer with many, many repairs and corrections after closing. We had over 100. The build field manager assigned to us was not very knowledgeable or dependable during the build, in fact he showed up to our initial meeting with the wrong build plans. Most of the errors found during and after the build were noted by myself and our independent home inspector. The local Pulte staff states that all this is due to staff shortages and Pulte is pushing to build more homes than it can handle leading to poor quality. This is putting the customer second below profits. ... More

Too many to recount, but here are the highlights. 1. Quality of home construction was extremely unsatisfactory. Materials used were the lowest quality and cheapest that could be found. 2. Sales manager showed us and promised a particular decorative tile of what was supposed to be in our Quick Move In home, only to be told that it was a 'mistake' and Del Webb would not follow through with promised tile. Then said we could order it for $1,500! 3. Sloppy painting, all doors and jambs chipped and extremely rough, corners out of square, painting not fully completed 4. Us and many neighbors on our street have said we would have walked away from our purchase if we could have retrieved our deposit back ... More

So many things that needed to be done delayed closing and supervisor promised to get them done along with some small items done after close, but didn’t do them. They are on 30 day punch list. Still waiting for toilet holder and 2 towel rings, unacceptable!