Del Webb Reviews in Hilton Head, SC

The countertops and flooring would be rated good or very good. However, the finish work is the most awful work I've ever seen! Splits in woodwork and --painting drips everywhere on woodwork--poor painting overall. Lots of excuses for things not done right and field manager does not follow up or pay attention, which to me, translates to "I don't care"! Can't trust his word.

Pulte uses qualify products but the craftsmanship is well below average. During the build process, the workers are just that "workers" and not skilled tradesmen. They rush through the build with unskilled labor, leaving the buyer with many, many repairs and corrections after closing. We had over 100. The build field manager assigned to us was not very knowledgeable or dependable during the build, in fact he showed up to our initial meeting with the wrong build plans. Most of the errors found during and after the build were noted by myself and our independent home inspector. The local Pulte staff states that all this is due to staff shortages and Pulte is pushing to build more homes than it can handle leading to poor quality. This is putting the customer second below profits. ... More

Too many to recount, but here are the highlights. 1. Quality of home construction was extremely unsatisfactory. Materials used were the lowest quality and cheapest that could be found. 2. Sales manager showed us and promised a particular decorative tile of what was supposed to be in our Quick Move In home, only to be told that it was a 'mistake' and Del Webb would not follow through with promised tile. Then said we could order it for $1,500! 3. Sloppy painting, all doors and jambs chipped and extremely rough, corners out of square, painting not fully completed 4. Us and many neighbors on our street have said we would have walked away from our purchase if we could have retrieved our deposit back ... More

So many things that needed to be done delayed closing and supervisor promised to get them done along with some small items done after close, but didn’t do them. They are on 30 day punch list. Still waiting for toilet holder and 2 towel rings, unacceptable!

Aside from the cheap materials, the use of unskilled labor that consistently cannot perform the work satisfactorily (especially the interior) is unnerving to say the least. I would need to think long and hard before any recommendations.

BUYER BEWARE HOMES ARE PUT TOGETHER WITH UNSKILLED WORKERS THAT CANT BE FIRED UNLESS THEY DO SOMETHING DRASTIC .YOU SHOULD BE ON SITE THE WHOLE TIME THEY ARE BUILDING HAD A DOOR WITH SOME NASTY GRAFITI ON IN PLUTE BOSS SAID HE WOULD CHAGE IT OUT NEVER DID OVER THREE WEEKS AGO.SALES PEOPLE ARE LYERS

It's true. We heard it throughout the build. Coming to Sun City Hilton Head is absolutely wonderful.....if you don't mind living in an over priced, poor quality home. Pulte has to be the bottom of the barrel when it comes to overall quality. The workmanship is subpar at best. The materials are the absolute cheapest money can buy. They are quick to say to NO to everything that would make a client happy yet fast to do whatever they need to get you to close. As a contractor, I would be embarrassed to pass off a final product that Pulte is overjoyed to pass off. Just a number to get to the next closing. Fortunately, we have the means to have the home repainted, (which we did), retrofit with sliding glass doors, re-landscape everything, and customize the way we wanted. I wish Pulte would have just sold us the land and let us build a decent home. I will stay in SCHH forever but I could never go through another Pulte build. ... More

Poor workmanship and a person could still go broke having fun hoa doesn't even pay for fitness classes

I observed our house being built nearly every day and here's what Pulte doesn't want the public to know. Granted they are mass producing new houses, however, there is no excuse for most if not all trades not taking the proper time to complete their tasks. As a result there are countless call backs by Pulte field managers to fix the mistakes during the construction process . Actually, these managers have very little control over the sub-contractors. In general, just pure sloppy workmanship! Many new homeowners that I've spoken with have experienced the same issues. Pulte touts their houses are quality for the price. Well, here are a few items that would improve on their statement: (1) use a better grade of paint [no impact to labor cost], (2) use self closing commode seats [it's a 55+ community], (3) provide sidewalks throughout [it's a 55+ community], (4) allow more meeting design time for the decision making process. I am very disturbed that two construction managers actually indicated directly to me and also sent an email asking me to score them a 9 or 10 in the evaluation questionnaire as part of the completion process. Overall, the building of our new house was quite disappointing. There was no consistency throughout the build process, including 61 days to frame the house which included broken trusses, misalignment, and several failures to pass framing inspections. Pulte should focus on quality instead of just the dollar!! Granted supply and demand is the driver, but Pulte is quickly is getting a reputation in the community for something far less for the dollar spent!! ... More

More emphasis on quantity of homes built over quality of homes built. We have been in our home over a month and are still waiting on many issues to be resolved. Poor customer service. Not at all what we expected in a new home, especially considering the price paid. Many delays, poor workmanship, no pride in work done. Promises of regular communication throughout the build did not happen. Overall disappointing experience, although we like the community and area.

Great idea, great neighbors, interesting activities (when they open), but the home? Watch out! Pulte is NOT a custom builder and they go out of their way to make you understand that AFTER you've purchased your home (read: NO changes!). This was the 3rd home we've built and by far the worst quality, and highest price, of any we have lived in. It appears there is a total lack of "workmanship" from all the subcontractors and a mandate to use the cheapest materials possible with no consideration of common sense. Buy on the south side (existing homes) if possible. If you build, be aware of the higher taxes in Jasper county and the lack of attention to your needs by the builder. In any case, download and read the SCHH bylaws, rules, and fines. Be educated! ... More

Pulte mortgage was the worst

The house build and construction process were fine. Some minor things, which are to be expected, and we continue to work through those with our construction manager, who has been responsive. The house is nice, but pricey for the size and features. But we made the choice, so we’re ok with this, Our closing experience was a catastrophe. Originally told in March our closing would be 1 August. We agreed, given thenplanning necessary at our exit home, and other personal issues. Later, the Construction Manager told us this house would be done end May. Puzzled, we pressed Pulte on this closing date disconnect, and they eventually said (we have email showing this) ‘use 15 June as closing date.’ Quite the change from 1 August. So we re-arranged all personal planning, to include closing date on exit home from 30 June to 31 May. Couple weeks later we get email from Pulte saying closing would be 27 May! We panic and query Pulte, who’s only rote answer is ‘contract says closing date is flexible.’ Contract also said closing would be ‘June-July-August,’ which we assumed reflected the flexibility, not moving the closing to BEFORE our exit closing so we could not use the proceeds for Pulte purchase. I could go on - but I won’t. We closed 14 June after our return from long planned trip to Europe to take care of elderly relative (and which we told Pulte about in March). Closing bureaucracy went fine, but after signature and payments, Pulte would not give us the keys until we paid a penalty late fee of +$2000! This went back and forth for a week because I told them I would not pay this, and the fee was lowered to $600. Outrageous. I’m out $600 for this experience. Run away from buying a new home from Pulte. The community is nice, but there are a lot of nice resales. And you would avoid the non-communicative, bureaucratic, unreasonable, dense Pulte closing team and process. They completely ruined what should have been an exciting experience - for $600. I am a retired military officer, who planned for a living for over 45 years. Pulte is incompetent in this area. ... More

The quality of workmanship on the build of our home has been incredibly disappointing - warped walls and baseboards, corners that are clearly not square. The response to our concerns has been poor as well as the follow up to repairs. We were pushed to close when our house was clearly not ready and the entire experience has been upsetting and stressful.

Starting in the sales office, the feeling is that you as a potential buyer are unimportant. If you don't buy, the next guy will. Information on options is minimal and not always well explained. Work / repair promised to be completed before closing often does not happen. Once a buyer is so close to moving in, generally having sold or in contract to sell a current home, Pulte knows one doesn't have many options and are more willing to move in without having all work complete. After closing, many promised repairs continue to be put off. Major items seem to get completed eventually but the whole experience of buying a new home is tarnished. What should be an exciting time in ones life is diminished. This is a common feeling among new home owners. The development itself is wonderful which, in the end, makes the frustration more palatable. Neighbors commiserate together helping seal a bond of friendship. It should not have to be like this, though. ... More

During the build, corners were cut. Plans were not reviewed and adhered to. The trusses needed to be altered and an engineering certificate had to be obtained because they had installed the wrong roof trusses for our home. The kitchen window was installed incorrectly resulting in the siding on the house to be removed, wall re-framed and another size window installed. This was well after the house was painted and the cabinets, cupboards, countertops, and sink were all installed. Door stops that punched holes into the steel outward swinging steel door. Door to the garage is not fire-rated and does not have self-closing hinges. When the trades came to fix something, they are so sloppy, they would ruin other things. Once you close, you just get lip service and you cannot get anything repaired. We still have standing water issues between our home and our neighbor's; they need to install a French drain but still have not. Our lawn in the back and front is completely dead as a result of improper installation; they still will not address this. Overall, don't close until you are 100 percent satisfied as once you close on your home, they will do nothing to see that issues are resolved. ... More

My home was not completed when I was forced to close. 45 days later there are numerous items still not completed...grout not done in tile, drywall patches everywhere, walls not square and damaged extruding drywall. My doors don't fit properly allowing air to come into the house. I can see the light from the outside. My back door threshold looks awful and I'm told that's the best it gets. My kitchen hood is bent and I'm told they will not replace it. I have 2 windows that need replacing and I don't know if they have been ordered. A cabinet door was installed backwards. I'm told it is ordered but, I haven't seen that on a work order. My cooktop is spattered with paint and it is scratched probably from the painters trying to remove the paint. The cabinet person said I need new shoe molding installed because they used large nails to place it and it was cut too short in areas. Baseboards and shoe molding wasn't cut the correct length leaving large areas that haven't been caulked or addressed. The paint and caulking detail is horrible. My shower has a tile that sticks up on the floor and has clumps of grout on the side. My trim throughout is nicked. The house was not given a post construction clean prior to move in. People came in and did a quick clean that didn't address the mess the subcontractors left. My windows are filthy. There's paint spots all over my floors. My construction manager has come in and just gives me lip service. He never writes anything down to submit for repair. He told me my floors are real wood which they aren't. He told me the bug people would call me. I had to call them, which is fine but, I waited for them to call me first. I'm missing light rail for my kitchen. He said he had some in his car but, never left it here for the people who are supposed to fix it. My screened porch is all scratched up. My garage had insulation all over the floor when I moved in. My light fixtures aren't level. My master bath countertop is not level. I have a nick in my kitchen island countertop. Nothing in the house is square. There is NO attention to detail. I have owned 8 other homes and this is definitely not industry standard. I can't with a clear conscience recommend this to my girlfriend who is looking to move here. ... More

I have built 4 houses and this by far was the worse experience. Poor quality workmanship that had to have several areas be repaired or replaced multiple times from framing to plumbing to slab pouring to windows to painting. Quoted 4 months from signing of paperwork to closing. It ended up being 12 months and I am still dealing with issues still needed to be addressed with windows and doors. In addition the added timeframe cost me an additional $8,000 to extend the rental I had along with having to pay 1.25% higher mortgage rate which equates to another $38,000 more over the life of the mortgage.Did Del Webb or Pulte homes compensate me for any of these added cost? What do you think….! ... More

Total lack of attention to finish detail Poor communication at time of closing 6 weeks after close washer dryer still not delivered

Deceptive marketing - very controlling- refused to provide requested information making it extremely stressful and difficult without reason

low quality of finish work, house was filthy when we moved in, most appointments made to complete the punch list were ignored and we wasted hours and hours of our time waiting and we still have 20 plus items that need to be fixed/addressed and we have owned this home for one month

Poor quality in workmanship and not responsive to fix them

Our field manager Chris was wonderful. We had & still have issues that need to be addressed. He was there for us & tried his best to get things accomplished. The house was not in presentable shape at the closing . Moving into a new house should be exciting not this disappointing.

Experience with Pulte’s representatives has been less than stellar, from sales representative to field managers to mortgage company - lack of the "Courage To Do The Right Thing". Extreme lack of communication and false promises from Zach and Hampton. As the field managers, one would have thought that Zach and/or Hampton would be responsible for quality control regarding the work product of the parties constructing and providing services to the homes. Unfortunately, quality control falls to the homeowner, if we are lucky to observe issues, before Pulte pushes on and covers any issues. I discovered beer cans and bottles on site several times and reported it to Zach – only for the cans and bottles to continue to show up on site. I reported blood splattered down the sides of the cabinets and it took 3 weeks or more for the blood to be removed. Due to the installation of dormant grass squares in my yard and the interspersing of live grass, I now have a patchwork quilt lawn. Pulte needs to invest in skill construction workers that understand construction and can resolve issues on site. Current workers’ responsibility seems to be putting together the pre-fab puzzle pieces, whether or not actually they fit. Wall are not plum or level, floors are not level and showerheads are install incorrectly. Tile work is below par and not sealed. One of the first things Zach said to me during our walk through was that I needed to have the tiles sealed – if tile work needs to be sealed, then why is it not part of the original installation? In addition to Zach’s lack of professionalism is his lack of organizational skills and ability to answer a question. Pulte Mortgage company representative were difficult to reach, not very responsive and requested the same information over and over and over again – lack of organization. Unfortunately, in visiting with my neighbors, we all seem to be experiencing the same issues with Pulte. ... More

They advertise a "quality build experience." However, there appears to be limited quality control. They use poor quality and inferior products. We have bowed and crooked walls, peeling floors, unpainted and poorly painted/mismatched areas. Many of the doors and much of the trim work look like a dog or rodent has been chewing on it for years. It does not look new. They got paint on the carpet and floors and left it. The floors have divots and high and low spots. The electric outlets and light switches are not always flush, not always straight, and do not match up in several places where consistency and aesthetics matter, especially considering the price paid. Some towel bars and toilet holders are falling off the wall, and they put towel bars over electrical outlets and light switches. Who does that? Don't bother with most upgrades; the inferior products and finish work are definitely not worth it. Upgrade it yourself later if you decide to build here. An exception to that would be the countertops if they still use the same company, and some of the tile work was nice (it will depend on your installer), although the products are not always great. You don't know what crews will be working on the various stages of your build, and it is obvious that some are better than others. Good luck. A part of the problem appears to be that different trades are not respectful of work done by other crews, and they damage each other's work. Wouldn't it be better to do it right the first time and use caution when working in the homes? DW responded to some of our initial complaints (not always satisfactorily), but now our emails often go unanswered, and we are not kept apprised of changes in scheduled work, nor are we always consulted as to what dates fit into our schedule for necessary repairs. The community is very nice, but we cannot recommend the builder, especially if you cannot be there frequently to assess the products and workmanship throughout the process. Having your own inspector helps, but is no guarantee. If you decide to build here, be prepared for a frustrating experience and a future money pit. ... More