Del Webb Reviews in Hilton Head, SC

They give you what you ask for at a good price. But leave something to be desired when it comes to after you take position touch up’s.

did exactly what they said they would do - responsive to my questions and problems

Were responsive to questions, informative, prompt with communications. Asking us along the way if we were satisfied. When something did not go as planned and that will happen they handled it. Remember their jobs have been challenging during the Corona-Virus and they have stepped up.

We've had several issues and it has been a month without any resolution.

We could not be there for the build due to the pandemic-so we really put all our trust in our project mgr- Mr Ford- and he was absolutely wonderful! Highly knowledgeable, great communicator- he updated us weekly thru emails and pics- we love it!

Responsive, great communication, open to questions and concerns, very professional!

After we bought there was a transition with sales agents. We weren’t told about vinyl planking floors clapping. It was amazing the schedule that they were able to maintain. From start to finish it delayed just a week. Our builder was top notch and kept us up to date on schedule.

We really enjoy the layout and design features of our new home and the modern conveniences that came with it. Even though we have experienced issues with workmanship and material, Del Webb has respond quickly.

They had things done when they said they would. We got weekly updates of the progress of our home which was great. They explained step by step what was going on. Most issues which needed correcting were done prior to closing. Good job !!

We have been in our home for about a month and like it very much. Had a few issues but they are being taken care of. The area is great and we are looking forward to getting out more once Covid is less of a problem.

We were very happy with our field engineer. He was very responsive to our questions and felt he was a real advocate for us.

Mike Perry and his attention to detail. Trustworthiness and responsiveness.

Electrical Switch and Outlet Boxes poorly installed causing finish plated to be uneven. Painters solution: caulk uneven plates to hide issue. Walls are uneven throughout the house. They only skim coat the drywall joints. Nothing more. High and low spots throughout the house. They use additional trim on flooring and cabinets to hide the unevenness in the walls and floors. Finish painting on trim is terrible." Brush" painted trim, not sprayed. Painting over dirt and rough portion in trim, the norm. No sanding here. Interior doors are unevenly painting throughout the house, with brush marks going in two directions. Same applies to the tile work, not good. Installers/painters are not craftsmen. ... More

The construction process was worry-free and exceeded our expectations.

What became clear to me during the building process is that Pulte is trying to build too many homes too quickly. Quality of workmanship is very poor and all installed kitchen appliances had issues. Their warrantly mostly ensures that issues are corrected, but what a pain. For the money paid, especially for upgrades, the work should be done correctly the first time.

Our field manager was absolutely the best. Communicated extremely well during Covid 19 build. He was attentive and on top of any problems. Would do another build in a heartbeat if I could have the same Field Manager.

Job foreman was knowledgeable and went out of his way to make things happen and paid attention to details

Our house was completed on time.

Everything went according to the schedule laid out at the start. Problems were small and addressed quickly.

Every house will have a few issues, but our field manager was very quick to address any concerns we had.

Even though I lost both my salesman and my designer in the process, my overall experience was good. The only disappointment was with Pulte Insurance. My building supervisor, Steven Wood, was excellent and very responsive.

Efficient build process. The project manager kept things on track and us aware of all updates.

Good floor plans, great field agents trying to do the best they can with overworked, under trained tradesmen (esp. painters and drywallers) Electrical layout doesn't make sense.

We are loving our new house. Our field manager was very responsive and conscientious. The house has exceeded our expectations. The quality of the work and materials is excellent. I would recommend Del Webb to my friends.

Overall, the experience, once project began, was a good experience...Project manager, Jerry, was responsive, attentive, knowledgeable, and addressed any concern(s) quickly...If he didn't know the answer, he promptly found the answer... On the downside, responsiveness to items that need addressing after move-in, have been less attended to...The followup to first 30-day walk through still has many items with no applied remedy/remedies to items (appliance, landscaping, tile work, etc)...Still waiting...