Del Webb Reviews in Hilton Head, SC
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What Hilton Head Homeowners Have to Say About Del Webb.
Read all 335 verified reviews from homeowners that built a new home with Del Webb in the Hilton Head area. Hilton Head homeowners have rated Del Webb an average 3.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Del Webb
has 3.6 out of 5 stars in Hilton Head Area
335 Reviews in Hilton Head Area
Del Webb in Hilton Head Area
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Customer Reviews
Very disappointing experience. We would not recommend this builder to anyone.
- Anonymous
- Verified HomeBuyer
- August 30, 2022
- Okatie, SC
low quality of finish work, house was filthy when we moved in, most appointments made to complete the punch list were ignored and we wasted hours and hours of our time waiting and we still have 20 plus items that need to be fixed/addressed and we have owned this home for one month
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 1
Quality 2
Trustworthiness 2
Value 1
Responsiveness 1
Excuses excuses excuses….!!!!
- Anonymous
- Verified HomeBuyer
- August 03, 2022
- Okatie, SC
I have built 4 houses and this by far was the worse experience. Poor quality workmanship that had to have several areas be repaired or replaced multiple times from framing to plumbing to slab pouring to windows to painting. Quoted 4 months from signing of paperwork to closing. It ended up being 12 months and I am still dealing with issues still needed to be addressed with windows and doors. In addition the added timeframe cost me an additional $8,000 to extend the rental I had along with having to pay 1.25% higher mortgage rate which equates to another $38,000 more over the life of the ...
Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 1
Quality 2
Trustworthiness 2
Value 1
Responsiveness 2
Worst experience ever!
- Anonymous
- Verified HomeBuyer
- July 27, 2022
- Okatie, SC
Terrible experience! This is the fourth house I've built and I've never experience poor customer service, workmanship, etc.
Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Del Webb - Total lack of attention to finish detail Poor communication
- George E.
- Verified HomeBuyer
- July 05, 2022
- Okatie, SC
Total lack of attention to finish detail Poor communication at time of closing 6 weeks after close washer dryer still not delivered
Del Webb responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com. 
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Buyer
- Craig O.
- Verified HomeBuyer
- July 05, 2022
- Okatie, SC
Buyer Beware! Pulte craftsmanship is absolutely abysmal. Defects in trim, drywall and painting is a nightmare! So much caulk is used to cover up mistakes. What is worse is that Pulte admits that trim, drywall and paint is the cause for most of the rework. Our neighbors have the same complaints. There is a lack of training and supervision, and no apparent quality control program. All of the work is apparently being done by an army of vendors and the vendors can't get qualified workers. The mantra seems to be build as fast as you can and we will fix it later after closing. The Sun City ...
Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Workmanship and materials
- Susan B.
- Verified HomeBuyer
- November 30, 2021
- Okatie, SC
The workman did not seem to know or care about the job they were doing and materials for the most part seem inferior. The foreman did what he could considering the workman, materials, and how many homes he was overseeing.
Del Webb responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Not concerned with customer satisfaction just profit
- Edward B.
- Verified HomeBuyer
- October 27, 2021
- Okatie, SC
Poor quality in workmanship and not responsive to fix them
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. ...
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Del Webb - I was not happy with the way the my house was done.
- Donna T.
- Verified HomeBuyer
- June 29, 2021
- Okatie, SC
I was not happy with the way the my house was done. Painting was sloppy both on the inside and outside. Light fixtures were poorly done. Bathrooms walls are uneven and the fan sounds like a truck when turned on. On a windy day, the kitchen vent makes a flapping sound. Calls made were usually just lip service with no response to fix the problems
Del Webb responded:
We are very disappointed to hear that you are unhappy with the quality of your new home. We would be happy to escalate your unresolved concerns. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lack of Quality
- Susan P.
- Verified HomeBuyer
- May 26, 2021
- Bluffton, SC
The lack of quality and quality control is non-existent resulting in multiple attempts to resolve the same issue. It is exhausting to say the least. There is also no accountability. Pulte blames the contractors and the contractors blame Pulte. Run, do not walk, to a community that does not use Pulte. This has and continues to be an exercise in futility. Forget about any relaxation while you own a Pulte home.
Del Webb responded:
We are so disappointed to hear that you had a negative experience and are unhappy with the quality of your home. We would like to help escalate any unresolved concerns you have. If you could please email customersupport@pultegroup.com with a brief summary of the concerns along with your address and contact information we would greatly appreciate it. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Ratings
- RoseAnn V.
- Verified HomeBuyer
- June 23, 2020
- Bluffton, SC
I am so disappointed with the quality of the craftsmanship. My house has problems
Del Webb responded:
We are so disappointed to hear that you are unhappy with the quality of your home. If there is anything we can do to assist with or any additional information you would like to provide, please feel free to email customersupport@pultegroup.com so our team can be in touch. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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