Del Webb Reviews in Hilton Head, SC

Homes are being built too fast and workers are foregoing quality. We've had many issues and the most major issue will involve re-pouring the concrete for our front porch. We've been assured having to repour will not cause problems with the foundation of our home, but we are skeptical. Items we asked to be addressed in walk through were not addressed and now we are dealing with them through the punch list process. We had multiple dry wall patching issues. Paint used is like a primer and not a glossy finish making them very susceptible to markings and no way to wipe them down. Plywood just pulled apart in the attic and not cut. Water standing in our front yard where the in ground water meter is continues to be an issue. We are told grading it out will help. Overall we are not feeling we received good value for our dollar. The homes seem cheaply built and corners seem to be getting cut. I would highly recommend someone from Pulte/Del Webb check out how quickly home homes are being built. Many of our neighbors have expressed similar dissatisfaction. One neighbor is a contractor and he is managing things by fixing them during the home build as things go....not something I know Pulte would want happening, but he wants his home done right. ... More

Pulte mortgage was the worst

There are issues with my new home everywhere you look! I'm disappointed in the poor quality of my house. If I had to do it over, and know what I know now, I would NEVER have built this house. Not happy at with what I would call, 'shoddy craftsmanship'.

BUYER BEWARE HOMES ARE PUT TOGETHER WITH UNSKILLED WORKERS THAT CANT BE FIRED UNLESS THEY DO SOMETHING DRASTIC .YOU SHOULD BE ON SITE THE WHOLE TIME THEY ARE BUILDING HAD A DOOR WITH SOME NASTY GRAFITI ON IN PLUTE BOSS SAID HE WOULD CHAGE IT OUT NEVER DID OVER THREE WEEKS AGO.SALES PEOPLE ARE LYERS

It's true. We heard it throughout the build. Coming to Sun City Hilton Head is absolutely wonderful.....if you don't mind living in an over priced, poor quality home. Pulte has to be the bottom of the barrel when it comes to overall quality. The workmanship is subpar at best. The materials are the absolute cheapest money can buy. They are quick to say to NO to everything that would make a client happy yet fast to do whatever they need to get you to close. As a contractor, I would be embarrassed to pass off a final product that Pulte is overjoyed to pass off. Just a number to get to the next closing. Fortunately, we have the means to have the home repainted, (which we did), retrofit with sliding glass doors, re-landscape everything, and customize the way we wanted. I wish Pulte would have just sold us the land and let us build a decent home. I will stay in SCHH forever but I could never go through another Pulte build. ... More

Poor workmanship and a person could still go broke having fun hoa doesn't even pay for fitness classes

I observed our house being built nearly every day and here's what Pulte doesn't want the public to know. Granted they are mass producing new houses, however, there is no excuse for most if not all trades not taking the proper time to complete their tasks. As a result there are countless call backs by Pulte field managers to fix the mistakes during the construction process . Actually, these managers have very little control over the sub-contractors. In general, just pure sloppy workmanship! Many new homeowners that I've spoken with have experienced the same issues. Pulte touts their houses are quality for the price. Well, here are a few items that would improve on their statement: (1) use a better grade of paint [no impact to labor cost], (2) use self closing commode seats [it's a 55+ community], (3) provide sidewalks throughout [it's a 55+ community], (4) allow more meeting design time for the decision making process. I am very disturbed that two construction managers actually indicated directly to me and also sent an email asking me to score them a 9 or 10 in the evaluation questionnaire as part of the completion process. Overall, the building of our new house was quite disappointing. There was no consistency throughout the build process, including 61 days to frame the house which included broken trusses, misalignment, and several failures to pass framing inspections. Pulte should focus on quality instead of just the dollar!! Granted supply and demand is the driver, but Pulte is quickly is getting a reputation in the community for something far less for the dollar spent!! ... More

Fit and Finish is the worst I've seen in the industry and contractors do not seem to care about quality and doing things right the first time or second time

The countertops and flooring would be rated good or very good. However, the finish work is the most awful work I've ever seen! Splits in woodwork and --painting drips everywhere on woodwork--poor painting overall. Lots of excuses for things not done right and field manager does not follow up or pay attention, which to me, translates to "I don't care"! Can't trust his word.

Pulte uses qualify products but the craftsmanship is well below average. During the build process, the workers are just that "workers" and not skilled tradesmen. They rush through the build with unskilled labor, leaving the buyer with many, many repairs and corrections after closing. We had over 100. The build field manager assigned to us was not very knowledgeable or dependable during the build, in fact he showed up to our initial meeting with the wrong build plans. Most of the errors found during and after the build were noted by myself and our independent home inspector. The local Pulte staff states that all this is due to staff shortages and Pulte is pushing to build more homes than it can handle leading to poor quality. This is putting the customer second below profits. ... More

More emphasis on quantity of homes built over quality of homes built. We have been in our home over a month and are still waiting on many issues to be resolved. Poor customer service. Not at all what we expected in a new home, especially considering the price paid. Many delays, poor workmanship, no pride in work done. Promises of regular communication throughout the build did not happen. Overall disappointing experience, although we like the community and area.

Too many to recount, but here are the highlights. 1. Quality of home construction was extremely unsatisfactory. Materials used were the lowest quality and cheapest that could be found. 2. Sales manager showed us and promised a particular decorative tile of what was supposed to be in our Quick Move In home, only to be told that it was a 'mistake' and Del Webb would not follow through with promised tile. Then said we could order it for $1,500! 3. Sloppy painting, all doors and jambs chipped and extremely rough, corners out of square, painting not fully completed 4. Us and many neighbors on our street have said we would have walked away from our purchase if we could have retrieved our deposit back ... More

So many things that needed to be done delayed closing and supervisor promised to get them done along with some small items done after close, but didn’t do them. They are on 30 day punch list. Still waiting for toilet holder and 2 towel rings, unacceptable!

Aside from the cheap materials, the use of unskilled labor that consistently cannot perform the work satisfactorily (especially the interior) is unnerving to say the least. I would need to think long and hard before any recommendations.

Great idea, great neighbors, interesting activities (when they open), but the home? Watch out! Pulte is NOT a custom builder and they go out of their way to make you understand that AFTER you've purchased your home (read: NO changes!). This was the 3rd home we've built and by far the worst quality, and highest price, of any we have lived in. It appears there is a total lack of "workmanship" from all the subcontractors and a mandate to use the cheapest materials possible with no consideration of common sense. Buy on the south side (existing homes) if possible. If you build, be aware of the higher taxes in Jasper county and the lack of attention to your needs by the builder. In any case, download and read the SCHH bylaws, rules, and fines. Be educated! ... More

terrible time frame they treat you like just another buyer not attention to customer service or delivering a quality product

Don’t need to be told how to drive in welcoming session. $40 every time you get a delivery or $30 if a contractor comes to do work at your house! Design options are extremely limited. You don’t know this u til after you signed a contract. After buying 5 new construction homes this was far from being the best experience. Kolter is FANTASTIC!

The house build and construction process were fine. Some minor things, which are to be expected, and we continue to work through those with our construction manager, who has been responsive. The house is nice, but pricey for the size and features. But we made the choice, so we’re ok with this, Our closing experience was a catastrophe. Originally told in March our closing would be 1 August. We agreed, given thenplanning necessary at our exit home, and other personal issues. Later, the Construction Manager told us this house would be done end May. Puzzled, we pressed Pulte on this closing date disconnect, and they eventually said (we have email showing this) ‘use 15 June as closing date.’ Quite the change from 1 August. So we re-arranged all personal planning, to include closing date on exit home from 30 June to 31 May. Couple weeks later we get email from Pulte saying closing would be 27 May! We panic and query Pulte, who’s only rote answer is ‘contract says closing date is flexible.’ Contract also said closing would be ‘June-July-August,’ which we assumed reflected the flexibility, not moving the closing to BEFORE our exit closing so we could not use the proceeds for Pulte purchase. I could go on - but I won’t. We closed 14 June after our return from long planned trip to Europe to take care of elderly relative (and which we told Pulte about in March). Closing bureaucracy went fine, but after signature and payments, Pulte would not give us the keys until we paid a penalty late fee of +$2000! This went back and forth for a week because I told them I would not pay this, and the fee was lowered to $600. Outrageous. I’m out $600 for this experience. Run away from buying a new home from Pulte. The community is nice, but there are a lot of nice resales. And you would avoid the non-communicative, bureaucratic, unreasonable, dense Pulte closing team and process. They completely ruined what should have been an exciting experience - for $600. I am a retired military officer, who planned for a living for over 45 years. Pulte is incompetent in this area. ... More

The quality of workmanship on the build of our home has been incredibly disappointing - warped walls and baseboards, corners that are clearly not square. The response to our concerns has been poor as well as the follow up to repairs. We were pushed to close when our house was clearly not ready and the entire experience has been upsetting and stressful.

Starting in the sales office, the feeling is that you as a potential buyer are unimportant. If you don't buy, the next guy will. Information on options is minimal and not always well explained. Work / repair promised to be completed before closing often does not happen. Once a buyer is so close to moving in, generally having sold or in contract to sell a current home, Pulte knows one doesn't have many options and are more willing to move in without having all work complete. After closing, many promised repairs continue to be put off. Major items seem to get completed eventually but the whole experience of buying a new home is tarnished. What should be an exciting time in ones life is diminished. This is a common feeling among new home owners. The development itself is wonderful which, in the end, makes the frustration more palatable. Neighbors commiserate together helping seal a bond of friendship. It should not have to be like this, though. ... More

Materials are cheap & quality is poor.

Bad experience would not trust Pulte builders.

We ordered the features for our house and Pulte built a feature we did not request which took away significant square footage from our house. They never told us about the variance and we found the problem when we did a final walkthru. They would not work with us to resolve the issue. They can not be trusted.

Very poor fit and finish to interior and exterior of these homes. Pulte promises follow-up for fixes, but it's been weeks since we had response to requests for warranty repairs. Sales staff are poorly informed about what they are selling. Construction management is overwhelmed and non-responsive. Pulte business model appears to be to put homes up as quickly as possible and then turn them over to buyers to deal with the poor results. VERY POOR model for building a quality home. Finally, plans for amenities are now changing despite what was promised apparently due to unresolved politics between builder, county and state. BUYER BEWARE. ... More

Deceptive marketing - very controlling- refused to provide requested information making it extremely stressful and difficult without reason