Del Webb Reviews in Hilton Head, SC

Any issues we had lance took care of them, the house was ahead of schedule, my only concern the yard could be smoother it seams a little uneven

I am really disappointed by the really cheap finishes that were sold to me as “upgrades”. The lack of attention to detail is astonishing. My construction manager told us that the shoddy work was “within their specifications”. When I asked to see the specifications, he told me that he didn't have them. After closing, every neighbor that I met has had complaints about their homes. We are making the most of our decision and investment — thank goodness for nice neighbors!

There are some design flaws. Overall build quality a B- Walls are "thin" Some doors have gaps.

stress free experience in all aspects of our building and financing home construction. Everyone listened and helped us make the best choices for us. Communication about progress excellent.

We closed on our home in September. Our experience with Pulte Mortgage was overall frustrating and an extremely negative experience. Pulte, 2 lightbulbs in lieu of a $10 fixture for the gathering room on a home costing in excess of $800k? Really? While we recognize we’re purchasing a “lifestyle”, you can do better. For whatever lack of quality in building materials utilized, our builder, Lance, went above and beyond to identify and correct any/all issues. Lance treated our home build as his own and added a unique personal touch utilizing his vast building experience/background making the construction experience under his oversight an extremely positive one. Kudos to Pulte for having Lance on their team! ... More

While we love the location and community we have been disappointed with the overall sales process and the quality of the home. I can spend lots of time going into the details but bottom line is Pulte has fine tuned the overall home process so that there needs ( revenue and profit) is way more important then the customer quality and experience. We built a home in AZ with another builder and that experience and quality was a million times better.

We are in our new home and loving it.

We love the area and the amenities, however the building quality left us frustrated. We faced several fairly unfortunate issues related to quality. When brought to the attention of our CM, we were, at times, left with dismissive answers and the feeling that they expect us to just “live with it”. Other times, minor issues were addressed. Poor workmanship is evident throughout the home. Some examples are framing and drywall issues, broken tiles, areas left unpainted (only primed), bowing/slanting of walls and ceilings, plumbing issues. Further issues were uncovered when bringing in an electrician to hang lighting - crude workmanship was covered up with a large amount of caulk that needed to be removed. We understand time pressure but for the money we spent on this home, it was disheartening to realize quality was skimped on. ... More

We truly love our new home — the layout, the design, and the overall space are exactly what we were hoping for. However, the quality of workmanship has been disappointing. From the start, we noticed issues with finishing details, materials not installed with care, and areas that feel rushed or overlooked. While the house itself has great potential and we’re happy to live here, it’s frustrating to see corners cut on something that should have been done with pride and attention to detail. We've had issues with the gutters, sliding glass door, concrete driveway, plumbing, to name a few. With better workmanship, this home could have been exceptional. With Pulte being the only builder in Sun City, homeowners have no choice and must deal with it. ... More

Once we were at the end of the buy/build process things went well. However, the lack of responsiveness from the Sales office and the 2 month delay was unacceptable. Worse was the lack of accountability and owning up to make it right. We pushed to have the build completed by May. The Sales simply dropped the ball and we were forced into a 2 month rental at our own expense. Had the Sales office been straight forward, answered calls and emails we could have adjusted our schedule. We simple got a shoulder shrug from the Sales office.

Materials are cheap & quality is poor.

Love the community…. But housebuying experience, not so smooth… told first Real Estate agent the street, and Sun exposure I wanted. She tried to push me on a different street. I said I guess I’ll wait or look at resale, since the street I wanted was not available. Two weeks later, I find out the lot I wanted was sold! And the street I wanted is available and she didn’t call me!? Changed agents. Got “ next best” lot. Then came building process… very rushed to pick choices, and you are locked in! No changing! This part of the process has so many areas it could be improved if they would just talk to people and use some “reason/ common sense”. Then you wait for a date….very grateful we paid for an inspector who caught 30 missing truss plates (really? How was that signed off? Good thing my guy caught it before they continued). Then came to closing.. went smoothly on paper/money.. what does an awful lot of blue tape around that was promised to be taken care of. I assume they meant in a reasonable timeframe. I guess that could’ve been my fault.!? We are now in the 3rdmonth and I still have blue tape all over…. not quite the home buying experience I would’ve preferred. ;(( It seems they are overwhelmed and don’t have enough workers to take care of issues in a timely manner. Thank goodness it’s nothing big and I’m hoping these new gals in the “Warranty department” will impress me with their speed of taking care of what should’ve been done already.;). Love the community. ... More

Don’t need to be told how to drive in welcoming session. $40 every time you get a delivery or $30 if a contractor comes to do work at your house! Design options are extremely limited. You don’t know this u til after you signed a contract. After buying 5 new construction homes this was far from being the best experience. Kolter is FANTASTIC!

Our salesman Art did a good job. He knows how to guide you through the initial purchase. He was responsive especially early on. I did expect to see him at the final home closing celebration but he is very busy. Donna at the design appointment was very knowledgeable and helpful. She really made all our add ons come together. We preferred to do most of our add ons at time of build vs after closing. Many wait till later for quality, choice and property tax reasons but we figured how much is an extra 50 or 60k really adding on property tax wise? managers caleb and mike try to deliver a quality house and good home buying experience. Overall they deliver. They were both very responsive with any concerns and they were good with weekly updates. Mike really came thru with the finishing touches we were looking for. We were lucky to have him!!! If you do any change orders be sure to closely follow up that they are being done. Their change order system still has a few bugs. Overall we are very happy with our decision to retire in sun city hilton head. ... More

Working with the sales team was very nice as I had expected it would be. Working with the construction team has not been all peaches and cream. Have had more issues than I thought. I expected more from Pulte but not sure it will ever make it my expectations, unfortunately!

From onset to close this was TOP NOTCH. Attention to detail, quality of product, clean construction site. Super's were super. Good communication, a sense of pride in their work, their word and the company. Follow up after sale and move in was also very good and timely.

Salesman clearly lied to us about many things. Not happy about the experience and have no trust in the Pulte sales team.

Mike P. who was our Phase II Construction Mgr. has and continues to be Awesome. He is responsive and goes above and beyond to assist us in both during the Construction phase and afterward.

From start to finish Pulte delivered on the construction of our home. The sales representative, designer and construction managers were professional, friendly, and knowledgeable. They were very accommodating to meet our needs and communications between them and us were excellent. Any issues that were discovered by the construction managers or us during the construction phase, closing walk through were immediately scheduled and resolved. We are pleased with the overall craftsmanship and would recommend Pulte to anyone who may want to build in Sun City HHI.

We had read several reviews prior to committing to the new build and did have some angst in that they were not all perfect. We went tohrit the process ensuring we did all of the things that would make us feel confident and avoid potential land mines other had faced. It worked Our experience was very good - Great people.

Always available to assist and answer questions, even on their day off.

I have been in my home for under 2 months. Issues come up that you would only see when actually living in the home. My Pulte customer service manager is very responsive to my concerns. But…..I am noticing construction issues that should have been addressed prior to this home being put on the market. Cabinets, doors lighting, sprinklers. Seems no one has pride in their work. These homes are referred to by some as “production homes”. I went with Del Webb for the quality and amenities. I shouldn’t have to discover cabinet shelves that are not secure and have my items broken. Dining room light is cheap yes but it was not hung properly and it’s bent. How does someone not step back, look at their work and say “that looks good” instead of good enough. I like my home, I like it here but the finish work has a lot to be desired. I didn’t think I was going to have to babysit a brand new home. I trusted that if it was deemed ready it would be. ... More

outstanding communication, went the extra mile

Caleb and Steve, onsite project managers were superior to work with, Our concerns were addressed with no issues. One major issue at least to me was the distance of the HW heater to the bathrooms and kitchen. I was told had never been an issue well it is. It takes forever to get HW to the kitchen sink and bathrooms. The Rinnai could have been located 25 to 30ft further down the side of the bldg closer to the source of use. Also, there is no protectove sleeve at grade level that I see protecting the water pipe from the Rinnai, my concern would be a string trimmer ripping into it.

This was my first time purchasing a home on my own. Del Webb and the workers I came in contact with made the process very good for me and thank you. The experience is worth sharing with others, to encourage them to select Del Web.