Del Webb Reviews in Hilton Head, SC

Construction manager was professional and responsive.

Everything was done with professionalism and understanding. All questions or concerns were handled in a timely manner. Always kept in the loop as the process proceeded.

Julio was my construction manager. He did a fantastic job building my home.

Carlos, Construction Manager, is a consummate professional. He was very thorough, detailed and responsive throughout the entire project. When I had concerns, he went out of his way to make things right. Carlos communicated well and delivered on every commitment. The exceptional service from the whole Pulte team exceeded my expectations.

Carlos was the best. He was responsive, timely and dependable.

A great home and place to live. Only issues were minor and resolved!

We love our new home and the life style at Sun City Hilton. So appreciated the care given to us during the important process of building our forever home by our construction manager, Lance. We highly recommend this to anyone we know interested in a similar retirement experience. Looking forward to enjoying these years with our new friends in this beautiful environment.

Any new home will have things that need fixing or redoing altogether, but you can be reassured that the Del Webb group will get the house fixed to your satisfaction. Our project manager, Carlos, was able to get us in our house several days ahead of schedule which saved us from storing furniture and staying in a hotel. We have been very pleased with the results of fixing minor problems and making sure we love our home.

I hired a building inspector right before my closing and he was very encouraging about value of build and thought it was “better then average “. He will again do another inspection within 11 months before my year warranty ends. Good advice.

To get things done after we are in the house are taking to long. some of your sub contractors are not responsive and slow. We are still waiting for our kitchen cabinets to be finished. they came once and made it worse. The flooring crew came today and looked and said that they have to send a different crew. had this appointment for 5 weeks.

Great neighbors and tremendous amenities.

They had things done when they said they would. We got weekly updates of the progress of our home which was great. They explained step by step what was going on. Most issues which needed correcting were done prior to closing. Good job !!

The construction process was worry-free and exceeded our expectations.

Good communication throughout the process from our sales representative and our field manager. When an issue arose, it was handled fairly and in a timely manner.

The Pulte team communicated well and kept us informed with the schedule and any issues. Overall they followed up on open items. Lance was a great manager and was always there for phone calls and issue resolution. Appreciate the teams work and follow up

I am happy with the honest and forthright approach of the Sales Staff. I am very happy with the Communication I have received throughout the building process. My Construction Manager kept me very well informed during the building of my house. He also has been very good at following up and correcting any issues discovered during the post construction period. I have yet to meet the person who is to address any other post construction issues that occur during my home’s yearly warranty period. My only comment would be that it would be advantageous and increase Pulte’s Sales to have someone local as a contact especially for us coming from out of State. ... More

We considered several options and investigated them thoroughly before deciding on Del Webb. While we have only been in our new home a short period of time, we are pleased with the available amenities and how well the grounds and facilities are maintained.

Lead contractor very informative about all aspects of construction and answered all our questions. Excellent follow up and addressing our punch list items. Overall, very good experience.

We have been in our home for about a month and like it very much. Had a few issues but they are being taken care of. The area is great and we are looking forward to getting out more once Covid is less of a problem.

Even though I lost both my salesman and my designer in the process, my overall experience was good. The only disappointment was with Pulte Insurance. My building supervisor, Steven Wood, was excellent and very responsive.

Many of the kitchen cupboards hit each other, get better hinges. The quality of carpet in guest bedroom is very good for standard. If you have instant water gas, you will need pump for it to work instantly; otherwise, it takes more time and water for it to work than a tank. Love our home, the flow of it is perfect for us.

We purchased our house on a short sale so we did not go through the design and build process. The interactions with the sales and finance teams were good. Quality of the home is below what we would expect. First and foremost is the quality of the paint used and the paint application is very poor. Additionally, there were numerous paint spots on the floor that took multiple attempts by Pulte contractors to remove. The last individual that removed the paint used Laquer thinner which has resulted in apparent damage to the floor finish which we will be identifying as a warranty issue.This is the single biggest complaint that I and the neighbors I have talked to have. Besides the paint there are basic craftsmanship issues such as hammer marks on the garage door header and dented doors and threshold which were replaced. The pocket door between kitchen and laundry room must have been damaged during install and someone attempted to repair it by “mudding” it, but it was never smoothed put or finished. We found this just after moving in and reported it and it has not yet been repaired. A couple of other small items identified at walkthrough have not yet been repaired. Please feel free to contact me for additional information ... More

I bought a quick move in . Very happy with their choices. My project manager Anthony was very professional and on top on any issues that came up.

Buying the home is the easy and enjoyable part. Once I closed and then moved in, I noticed so many things wrong and imperfect. One expects a great, new home after spending all this money.

Very disappointed with the poor workmanship and hopefully all will be resolved during the warranty period