Del Webb Reviews in Hilton Head, SC

Our experience with the whole process in selecting our model, talking with our sales rep, Design team, Building Manager in charge of the completion of our home was great. They were very helpful,, patient with all our questions and concerns . Moving, from out of state to a brand new area is very stressful and they helped us through the whole experience to feel comfortable and confident . Still trying to maneuver through an entire new section that is under construction , the only downfall in it all, but looking forward to seeing it all come to completion.

Our home was finished and ready for occupancy a week before it was promised. I have never heard of that happening before to me or any of my friends. It is well built and the few things that needed fixed were minor issues.

Framing was sub standard to begin with and therefore all trim and finish work was fudged. Worksite was absolutely filthy and lots of damage occured as a result such as a cracked tub Landscaping particularly sod is very poor not only quality but application. Drainage is also a big issue

Mike is a great construction manager…showed us the features of the home and offered us his personal contact number in case we had any issues!

Julio was my construction manager. He did a fantastic job building my home.

Pulte mortgage was the worst

Carols was the best project man of very intensive, and always answered our calls in timely matter

Our home buying experience went smoothly

Promises may not be kept. Pay attention to the process. Many things were told to us and they were not true. The actual building crews lack safety concerns, leave trash at the building site and just do not have experience in home building. The construction supervisors are trying to do their best with what they are given to work with. This experience has been all Pulte's way. There were no change orders accepted. None.

My builder was fantastic as he kept me in the loop with weekly updates.

I am happy with the honest and forthright approach of the Sales Staff. I am very happy with the Communication I have received throughout the building process. My Construction Manager kept me very well informed during the building of my house. He also has been very good at following up and correcting any issues discovered during the post construction period. I have yet to meet the person who is to address any other post construction issues that occur during my home’s yearly warranty period. My only comment would be that it would be advantageous and increase Pulte’s Sales to have someone local as a contact especially for us coming from out of State. ... More

Maureen, sales consultant was excellent to work with .

Mike was our construction manager,he is the BEST,we had very few issues,called Mike,before i hung up someone was at my door,can't ask for than that,Mike made the process very easy and painless.Mike should win construction manager of the year. WE LOVE OUR NEW HOME THANKS MIKE

The sales team and construction manager were very easy to work with. The quality of the workmanship is low, mostly because the trades crews seem inexperienced and/or unskilled. I believe this is not just a Del Webb problem, but rather an issue with the available work force in this region of South Carolina. Issues that we have reported have been quickly repaired by Pulte, and to our satisfaction. Overall, we are happy with our decision to build new with Del Webb and Pulte.

Issues that were supposedly doubled check to work were in fact NOT double checked, or even checked at all. Furnace did not work -somebody failed to turn on the gas. Dishwasher did not work - there was no electrical connection - no whip from unit to electrical source! First time we used the oven it blew up & Del Webb rep had us call warranty department which was going to be a 6 week wait to repair it! A street cleaning water trunk with a 20,000 gallon capacity was told to use our faucets outside as the source for their water supply - can you imagine our water bill of 20K gallons??!! VERY DISAPPOINTED IN ACCOUNTABILITY!! ... More

We ordered the features for our house and Pulte built a feature we did not request which took away significant square footage from our house. They never told us about the variance and we found the problem when we did a final walkthru. They would not work with us to resolve the issue. They can not be trusted.

We found that after completing our design selections there were several misunderstandings as to what was or wasn’t included. It would be helpful if a final visual representation was provided to avoid confusion. Quality is satisfactory but we found several small flaws and issues. We’ve brought these to the attention of our customer care associate. I’m hoping we’ll be pleased when the issues are resolved

The Pulte buying experience was good starting with the sales rep. As for the build, our Construction Mgr did the best he could & was obliging in getting the necessary items done. With that being said, he was the best part of the building process. The build process was average. We hired an Inspector for the entire build & he fixed the many issues that needed attention. The painters were just horrible & sloopy. No attention to detail. So many things that need touch up moving forward. Have to wait 10 months before all this is addressed. Their policy. I have done two other new builds & this one has given me concern. Hopefully all these issues will be addressed down the line. Love the area & look forward to our new lives in Sun City & all it has to offer. ... More

Our experience was good one. I think our Construction Manager (Kyle)made it so. I do wish sales would have been involved. I’m very glad we were around for the process so that we could ask questions along the way.

We considered several options and investigated them thoroughly before deciding on Del Webb. While we have only been in our new home a short period of time, we are pleased with the available amenities and how well the grounds and facilities are maintained.

Pulte homes are well built and any questions or concerns are handled immediately.

Now I realize I bought an expensive track house. I worry about the future of the Sun City “neighborhood” concept that it was built on. Now the emphasis is on how many homes can be built and how fast. Infrastructure and amenities no longer come first but only after most of the homes have been built. Very disappointed in the Pulte model of Sun City.

Our Construction Manager Lance was outstanding. Any issues, which for the most part were few and minor in nature were dealt with quickly. Lance tended to them in person immediately.

Mike was wonderful to work with during the build process. He made sure quality was achieved and that it stayed on schedule. He was great to work with and we now have an awesome home!

A lot of things could have been better including the quality of the materials used, the quality of construction, and the communication. Switching CMs near the end of the process helped.