Del Webb Reviews in Hilton Head, SC

The builders were very responsive to my questions and identification of issues.

It is better if you are close to where the home is being built to stay on top of the project

Wife and I love our new home. Just moved in 6 weeks ago. Very pleased with the performance of our Field Manager addressing several cosmetic issues after the closing.

Construction Managers Allen and Paul were knowledgeable and a pleasure to work with.

We are excited to have moved into our new home built by Pulte/Del Webb. We picked the Compass model home which perfectly suited our needs during retirement. Bright spots in this process were Mike our Construction Manager and Art our Sales Consultant. Both Mike and Art were excellent points of contact during our home build process. We bought a spec home (already in build process) which meant that we had no input on additions, colors, materials, etc. That was not an issue as the home is absolutely beautiful. Our home however from the pre-close walkthrough on September 16, 2024 until just last week had many finish issues with trim, drywall, baseboard, and paint. The process to get the warranty issues corrected was painful and stressful, and required getting next level management involved to get the correction process moving forward. I understand that these are spec homes, not custom builds, but the quality of the finish work in our home was awful. My understanding from talking to other new home owners in our neighborhood is that we are a one off situation, and many of the other homeowners were pleased with the quality of their home builds. I needed to bring this issue forward and provide this recommendation; communication via text and email, along with pictures to your point of contacts with Pulte/Del Webb are key to your process in the event warranty issues arise. Pulte hires multiple contractors for their build process, and though many are excellent, you may run into a situation as we have. In the end, our warranty issues have been addressed, although we still have remaining issues to get completed even after the paint/drywall contractor arrived to do the warranty repairs. As a note, when the paint/drywall contractor completed their work, it was left to me as the owner to do a walkthrough with the contractor employee, and even though items below par were pointed out, they remain to be corrected. Pulte/Del Webb did not have anyone on-site to review the contractors completed warranty work. Do your homework when looking to purchase a new home. Come to the neighborhood or location you are looking to buy in, talk to existing homeowners and get their input. It may help you to avoid issues up front as you discuss your home build and purchase with whomever you decide to buy from and work with. ... More

My problem was with my salesman. He led me to believe that I could upgrade or downgrade some items which was totally not true since my home was already in the process of being built. So partly my fault for trusting him and reading everything in detail. The new salesman that I was assigned to did try very hard to make it right and was able to let me downgrade my stove to electric instead of gas.

As with any new home build there are always issues and /or concerns which were answered as best could be considering the different inspections. Living in the area during the build was VERY beneficial to see things that were of concern before too late.

When building a new home I strongly suggest a third party inspector and budget time and money to review the progress as much as possible.

The front end of the process; lot selection and purchase, moves quickly. It was helpful to have a secondary and tertiary option as property moves fast. Very little room for negotiations around price. Customization is not possible but there are some “standard’ modifications to choose from. The selection of options is limited and expensive so pick your uogrades wisely! The Construction Manager is THE key cog in the project. We were very fortunate to have the CM that was assigned to our build. Our CM was completely transparent during the build. We lived out of state and his communication's status meetings were outstanding!! He made it easy and for that, we are grateful. Lastly, be your own advocate in the process. No repair or replacement is too small. Plumb, level, and square are your best friends in the project. If you’re not totally satisfied, say something. For the cost, it should be perfect. ... More

Reliable builder that knows all the trades and process to make a good home. The original build had many problems, but after closing was able to re work issues out. They need more of doing it right the first time. Excellent support group.

Knowledgeable salesperson, great plans with lots of options made buying easy. Build process was explained well, and necessary changes were resolved as quickly as possible. Pleased with final results.

Beautiful home with large closets and bathrooms

Beautiful home. The interior design is what people rave about. Large kitchen with a huge center cooking island. Master bath walk-in shower is fantastic. Lots of options for the size of the porch/sunroom.

My wife and have only been in our home for 6 weeks, and had less minor “fixes” than some of our neighbors. I attribute that to our construction manager Jerry Little. He caught most of the minor problems and had them remedied before we moved in. He has also been very responsive to get the post move in problems fixed. As far as value for the money, the buyer high demand has allowed Pulte to set their prices, especially the options, a little higher than warranted. But that is the cost to moving into a vibrant retirement community. In summary, my wife and I are glad we moved here. Our neighbors great and fun. Every community has its little problems and nuances, but in the big picture it is very nice. ... More

We love our new home. It’s just what we were looking for. The work in the home didn’t quite live up to our expectations though. There is grout on the floor, tiles and cabinets in the master bathroom. The floor molding in areas wasn’t painted very well.

Cleanliness and finish work were less professional than I expected. A large number of paint splatters on wood floor, circles of paint on floor where paint can was set. Food flooring has flaws. Window sills, bathtub, sliding glass door tracks and other areas dirty. Front door not properly set. Gap under door lets wind howl through the house. Problems reported 4 weeks ago and work orders issued but not yet corrected

After visiting SS and deciding on a model, we felt everything had to be committed to so fast. Because of uncertainty in the sale of our home so we could not commit to SS we had no choice but to say no to the sale in SS. Things changed, Two days later we called to see if we could go ahead with the sale in SS and was surprised that the price went up and after agreeing on a lesser property (from 23,000.00 to a $13,000.00)so we could afford the home the bottom line price we final price was surprised dollars off than where we started from. We were able to move here 4 months prior to closing time which was very helpful in seeing the process. (First time buying a production built home) which can drive you crazy watching something you are buying and maybe wanting to change things as you see things. We feel the quality of the inside work could have been better. Now that we are moved in we have had a few issues, which were taken care of in a timely manner, some still outstanding but on the record to be completed. We were told we would have a burm behind our home as others do, but have swale instead. ... More

Easy process happy with my selections

The building process was well planned by the building team. They kept us informed throughout the process from design to closing. The Project Manager, Mike resolved all of our concerns through closing.

Construction Nanagers did a great job. Disappointed with some of the quality. 1/8 inch thick engineered hardwood was a shock. Fixtures in bathrooms were not the same quality as pictured in model.

Carols was the best project man of very intensive, and always answered our calls in timely matter

Our home buying experience went smoothly

During the building process, we had problems with communication. Improvements can be within the Pulte organization and the home buyer. Be patient, persistent and document. We believe their intent is build a good home.

We are very happy with our home and the experience. Carlos was a great project manager, he kept us informed and he quickly addressed any issues.

First, our Construction Manager did a great job of keeping us informed weekly of the progress on the house. When problems arose, he let us know and resolved the issues promptly. He was pleasant to deal with. He actually identified a problem that many people would not have caught. It was fixed although it delayed closing by a week. He also informed us about problems with the glue that was used on the cabinets. As a result, we have to have 80% of the cabinets replaced. Scheduled for June 26. We have asked that the cabinet company provide us with a food allowance for the time we will be unable to use the kitchen. We did have problems with the construction manager not responding to numerous texts about two issues we needed resolved. We sent him 8 texts in May and never received a response. We finally sent an email to our Customer Care person about the problems. That afternoon our construction manager stopped by. We discussed the issue and he claimed he never received any of the texts except on May 1 when we first identified the problem. If in fact he isn’t receiving texts from buyers, someone needs to figure out what happened immediately. One of the issues it still outstanding and we need it resolved immediately. Our construction manager advised he would have the plumber to the house next week. One other issue we discovered after closing. The framers did a poor job framing the master bathroom. The walls are not square. Also, the closet in the den/office was not square so they covered it up by putting shoe molding over the area where it was not square. We are hoping that the cabinet issue will be resolved and we get the kitchen and cabinets we paid for. I don’t hold Pulte responsible for the underlying issue but will hold them accountable for how they handle the “fix”. ... More