Del Webb Reviews in Hilton Head, SC

My house was able to move into on a timely basis. However the is a design error with the owner’s suite closet. The door can not be closed without rubbing against clothes. The back shelves can only be reached by going in the closet and closing the door. Responsiveness to issues was good but some items could not be done because of back orders. Our construction manager was through and professional.

Overall, the purchase of the home was easy. We had to go through the bidding process for our lot and would prefer a set price instead. Sales consultants and design studio personnel do not always tell you every option available, but are pleasant to work with. Document everything with an email. Our construction manager was very responsive and available all the time for questions and issues. At pre-closing, we found many issues that were not corrected before closing. Fortunately, we were assured all problems will be fixed and now have appointments with vendors to take care of my three typed pages of problems. ... More

We contracted to buy our home during the height of the market and the pandemic. Prices were rising so quickly so we had to act fast and chose not to buy certain upgrades so as not to price ourselves out of the market. We let the increased prices drive our decisions and didn’t get the lot or home we really wanted. I hope the house is built soundly and that we won’t have any problems down the road. Only time will tell in that regard. For the most part everything is good. Thank you.

The process was pretty straight forward. The communication was great from start to finish. Our site supervisor did as good a job as you can with the lack of workers in this environment. We are confident we have a great built home but have only been in for a month. Our biggest complaint was the lack of attention to detail on the finished product. Felt like corporate was in a hurry to close and the site supervisor was being pushed to close. I had to give a lower Value for price pain because the market is just ridiculous right now and the cost of building supplies is through the roof.

We are enjoying our new home I only wish that the finishing teams would have taken more care trim that does not come down to the floor on doorways holes cut too large for fixtures flooring not done completely the finish on the tile in our master bath these are just some of the things that I wish they would’ve taken more care with

Allow brick or stone facades to houses (as formerly done).. Allow wash tubs in garages (as was done up until recently). Allow pocket doors as an option. Allow pantry doors to open “out.” Note: we paid a carpenter to change ours. One of our better decisions was to use Pultes mortgage, insurance, and legal firms. The coordination between them was seamless and perfect. Made our job much easier.

quality of all products used

Good experience but follow up on issues can be slow. Closed 6 weeks ago, but refrigerator is still backordered. Closet rod pulled down nearly 2 weeks ago and still waiting on repairs. Lawn care included in HOA, but have had our lawn mowed for 2 weeks.

They give you what you ask for at a good price. But leave something to be desired when it comes to after you take position touch up’s.

Everything went according to the schedule laid out at the start. Problems were small and addressed quickly.

We purchase our home in November and so far have been satisfied with the experience. Our Project Manager was responsive and took good care of us during the construction period. We had a long punch list of items requiring attention and they have been taken care of fairly expeditiously. On the other hand some of their policies are inflexible. They will not install dimmer switches on lights and leave all that to the homeowner. Same with ceiling fans. These are the little things that would improve the buying experience.

Quality of home good but finished workmanship such as trim, painting and attention detail of the finished product is poor.

The buying experience was great. it was a no pressure sale. Our agent was a matter of fact. He provided answers to all of our questions in a timely fashion, which made it very easy for us to make the purchase. We did the Del Webb Experience, which we would highly recommend. It was a great way to experience the community.

we are pleased with our new home. it was completed on time and a lot of attention went into the engineering and energy efficiency.

Over all like what we bought.

MIke was great and very responsive. When the site Manager is looking out for your best interest you know the end product will be good. There will always be some little things, fortunate for me, there was nothing big or worrisome. Thanks y'all

The sales team and construction manager were very easy to work with. The quality of the workmanship is low, mostly because the trades crews seem inexperienced and/or unskilled. I believe this is not just a Del Webb problem, but rather an issue with the available work force in this region of South Carolina. Issues that we have reported have been quickly repaired by Pulte, and to our satisfaction. Overall, we are happy with our decision to build new with Del Webb and Pulte.

Our experience was good one. I think our Construction Manager (Kyle)made it so. I do wish sales would have been involved. I’m very glad we were around for the process so that we could ask questions along the way.

Very good product but once you pay the customer service goes out the window.

The buying process with Art was great. However the selection of options was very limited (supply chain issues?). Jason has been great as construction supervisor. However, he has been dealing with poor quality control by subcontractors and subsequent timing to address punch list issues. Overall we like the home and everything the neighborhood has to offer!

Communication wasn’t great, and response to issues wasn’t all that good

Overall, the experience, once project began, was a good experience...Project manager, Jerry, was responsive, attentive, knowledgeable, and addressed any concern(s) quickly...If he didn't know the answer, he promptly found the answer... On the downside, responsiveness to items that need addressing after move-in, have been less attended to...The followup to first 30-day walk through still has many items with no applied remedy/remedies to items (appliance, landscaping, tile work, etc)...Still waiting...

Be in area when house being built. Hope that your contractor doesnt change mid-build..

Have an independent housing inspection before closing.

To begin with our construction supervisor was great. This helped in making it better. You have to remember these are not custom homes. They are out up pretty fast. If you can. Live to visit often you are much better off. The worst and really is annoying is the cheap paint. You can't upgrade the paint quality but almost everything else. Since it goes up quite fast and it is contract labor you need to be aware that the walls are not square. In putting in shelves and other items to our house we found walls were off as much as 3/4 inch from top to bottom. The master bedroom was 3/4inch higher on one side of the room. You must remember you are charged for everything above basic. If you are going into a Sun City it is more for the social activities and not so much the house so I have been told. They certainly keep the common areas up and plenty of things to do. With the growth here some worry if it can support all the people. Right now would do things different in upgrades in the house. Look very close to the floor plan and options and would have spent the money for them. ... More