Del Webb Reviews in Hilton Head, SC

The sales team and construction manager were very easy to work with. The quality of the workmanship is low, mostly because the trades crews seem inexperienced and/or unskilled. I believe this is not just a Del Webb problem, but rather an issue with the available work force in this region of South Carolina. Issues that we have reported have been quickly repaired by Pulte, and to our satisfaction. Overall, we are happy with our decision to build new with Del Webb and Pulte.

Our experience was good one. I think our Construction Manager (Kyle)made it so. I do wish sales would have been involved. I’m very glad we were around for the process so that we could ask questions along the way.

Very good product but once you pay the customer service goes out the window.

The buying process with Art was great. However the selection of options was very limited (supply chain issues?). Jason has been great as construction supervisor. However, he has been dealing with poor quality control by subcontractors and subsequent timing to address punch list issues. Overall we like the home and everything the neighborhood has to offer!

Communication wasn’t great, and response to issues wasn’t all that good

Overall, the experience, once project began, was a good experience...Project manager, Jerry, was responsive, attentive, knowledgeable, and addressed any concern(s) quickly...If he didn't know the answer, he promptly found the answer... On the downside, responsiveness to items that need addressing after move-in, have been less attended to...The followup to first 30-day walk through still has many items with no applied remedy/remedies to items (appliance, landscaping, tile work, etc)...Still waiting...

Be in area when house being built. Hope that your contractor doesnt change mid-build..

Have an independent housing inspection before closing.

To begin with our construction supervisor was great. This helped in making it better. You have to remember these are not custom homes. They are out up pretty fast. If you can. Live to visit often you are much better off. The worst and really is annoying is the cheap paint. You can't upgrade the paint quality but almost everything else. Since it goes up quite fast and it is contract labor you need to be aware that the walls are not square. In putting in shelves and other items to our house we found walls were off as much as 3/4 inch from top to bottom. The master bedroom was 3/4inch higher on one side of the room. You must remember you are charged for everything above basic. If you are going into a Sun City it is more for the social activities and not so much the house so I have been told. They certainly keep the common areas up and plenty of things to do. With the growth here some worry if it can support all the people. Right now would do things different in upgrades in the house. Look very close to the floor plan and options and would have spent the money for them. ... More

Can’t wait to start enjoying retirement

The Pulte buying experience was good starting with the sales rep. As for the build, our Construction Mgr did the best he could & was obliging in getting the necessary items done. With that being said, he was the best part of the building process. The build process was average. We hired an Inspector for the entire build & he fixed the many issues that needed attention. The painters were just horrible & sloopy. No attention to detail. So many things that need touch up moving forward. Have to wait 10 months before all this is addressed. Their policy. I have done two other new builds & this one has given me concern. Hopefully all these issues will be addressed down the line. Love the area & look forward to our new lives in Sun City & all it has to offer. ... More

A lot of things could have been better including the quality of the materials used, the quality of construction, and the communication. Switching CMs near the end of the process helped.

When our PM was taking care of problems things were handled very well. He is excellent. When we switched over the communications slowed down. I have three issues pending right now that I still have not heard when they will get fixed. To be fair one just happened Saturday. All of our smoke alarms went off and would not reset. It’s very noisy in here when that happens. Must be a wiring issues .

Very slow in resolving issues. Fourth and last Del Webb home, not up to others.

It was disappointing that the workmanship did not meet my expectations vs the price that was paid for my home which contained many upgrades.

Too many unfinished defects

Numerous painting issues. Inside and out. Numerous issues with prepping the work before painting, definitely needs improvement. Numerous instances of spackling splattered onto finished trim, flooring and cabinets and not cleaned up properly. Issues with some rough corners on inside walls. Issues with garnet countertop having two seams within an 8’-2” run. But not in the sample home. Blinds package cost extra money and the blinds in three windows are not level and in one of the windows the valance does not match the color of the 13 others. The customer service was supposed to make an appointment with me to fix the blind issue. He called me on my cell phone and said no one was answering at 124 Fawnwood court. I was in N.J; and called my nephew that lives around the corner. My nephew came over and let the blinds service man in. He told my wife he fixed the problem, but it IS NOT FIXED. I called the service man back on his cellphone (843-295-9176). I told him to call me back as they ARE NOT FIXED AS OF THIS DATE 7/2/23, NO PHONE CALL FROM THE SERVICE MAN OR THE SUBCONTRACTOR OR PULTE. I have pictures of all issues. ... More

We felt like everything was overpriced especially for the quality of the work done. The construction mgr has been great getting things scheduled to be replaced, repainted, re-sanded, etc. The problem with that is A LOT of the problems should have been done correctly to begin with. The paint job done by the initial painters was horrible - missed tons of areas on the outside and the trim and doors all have to be sanded and repainted, tons of caulking needs to be done also. We love Sun City Hilton Head and the people we have met already.

Overall it is a very nice home

After we bought there was a transition with sales agents. We weren’t told about vinyl planking floors clapping. It was amazing the schedule that they were able to maintain. From start to finish it delayed just a week. Our builder was top notch and kept us up to date on schedule.

The sales staff and initial builder support following purchase were excellent. We are also extremely pleased with cabinetry, flooring and carpentry. Minor issues with interior paint, especially small areas of repair, which were poorly done. Landscaping issues have been especially difficult to resolve. It appears COVID has warranty service backlogged, delaying responsiveness to some issues

I rate painters a 0. Build manager John a 11. Pulte mortgage a 0.

The Good: Our PM, Lance, was a great asset and advocate for us in the build process. We love the house despite below and love community! The bad: - closing date was pushed 3 or 4 times, costing us an additional 2 months of living in temporary quarters and all the expenses associated. - The quality of the paint on the walls is very poor! - The workmanship of many of the contractors was poor, requiring lots of rework. - The quality of many items in the house are poor. For a 600+k home in South Carolina, we expected better. Happy to discuss at anytime.

Overall the home is nice but there are many little things that need attention. They did not pay attention to detail. I realize they have many companies building these houses, but the quality is not up to par for what you pay.

The building experience with our project manager during the building process was very adequate. The finishes however were totally unacceptable upon our move-in. There was spilled paint all over the floor from when they did touchup paint, The trim around the doors looked like somebody used a rock to cut the trim with at the bottom, there was grout painted over on baseboards, The house was filthy had not been cleaned except for rough clean there was no final clean we had to clean the house our self, the crown molding was unacceptable at six different joints that still need to be fixed, there was missing paint in several locations on walls, the corners did not have proper caulking at the base. There are many other issues that we are trying to work through with both the construction project manager and now the warranty project manager. I myself was in the construction trade as a project manager and general superintendent for several large commercial companies. I have turned over more than 2000 units and have never turned over one looking like our home debt. These units include hotels condos and apartment complexes. It was totally unacceptable and for the price that was paid was very disappointing. We did not get a half million dollar home. Completely dissatisfied.! ... More