Del Webb Reviews in Hilton Head, SC

The sales staff and initial builder support following purchase were excellent. We are also extremely pleased with cabinetry, flooring and carpentry. Minor issues with interior paint, especially small areas of repair, which were poorly done. Landscaping issues have been especially difficult to resolve. It appears COVID has warranty service backlogged, delaying responsiveness to some issues

I rate painters a 0. Build manager John a 11. Pulte mortgage a 0.

The Good: Our PM, Lance, was a great asset and advocate for us in the build process. We love the house despite below and love community! The bad: - closing date was pushed 3 or 4 times, costing us an additional 2 months of living in temporary quarters and all the expenses associated. - The quality of the paint on the walls is very poor! - The workmanship of many of the contractors was poor, requiring lots of rework. - The quality of many items in the house are poor. For a 600+k home in South Carolina, we expected better. Happy to discuss at anytime.

Overall the home is nice but there are many little things that need attention. They did not pay attention to detail. I realize they have many companies building these houses, but the quality is not up to par for what you pay.

The building experience with our project manager during the building process was very adequate. The finishes however were totally unacceptable upon our move-in. There was spilled paint all over the floor from when they did touchup paint, The trim around the doors looked like somebody used a rock to cut the trim with at the bottom, there was grout painted over on baseboards, The house was filthy had not been cleaned except for rough clean there was no final clean we had to clean the house our self, the crown molding was unacceptable at six different joints that still need to be fixed, there was missing paint in several locations on walls, the corners did not have proper caulking at the base. There are many other issues that we are trying to work through with both the construction project manager and now the warranty project manager. I myself was in the construction trade as a project manager and general superintendent for several large commercial companies. I have turned over more than 2000 units and have never turned over one looking like our home debt. These units include hotels condos and apartment complexes. It was totally unacceptable and for the price that was paid was very disappointing. We did not get a half million dollar home. Completely dissatisfied.! ... More

You need to stay on top of the building process from day one.

Craftsmanship and pride in work is low.

Experience was pretty good until after closing. My construction manager was responsive and tried to help but seemed to have little authority to help resolve concerns. They should have more authority since on the front lines. Even going up the corporate ladder a bit had the same experience. Pulte is a large corporation and primary focus is on selling and getting homes closed. The attention drops significantly after close. Every new home is going to have some issues so it would be great if Pulte gave the same attention post close for up to a year as during the sales cycle. I feel forgotten once you close. Also the interior painting on these homes is sub par. The paint is very watered down and who uses flat paint on interior walls anymore? I will also add that almost no upgrades are included in the base price. So the finished product far exceeds baseprice if you want even some of what is considered basic items/finishes. There are also landscaping issues with for example a very low berm in the backyard that is not what was "sold" and will deliver absolutely no privacy. I have already surfaced this to Pulte but no action so far. My neighbors have the same concern. This issue is not going away....we plan to continue to pursue. On the plus side, I am excited to be living in SunCity with all the amenities. I worked long and hard for many years so it's nice to finally be able to enjoy this last chapter of life. ... More

Several quality issues with our new house all of which could have been resolved before closing. Has been difficult to get incomplete or defective items repaired. 12 weeks after moving in and many email and phone calls to our contract manager later, we are still trying to resolve many of the issues and feel like we are being ignored at this point.

We have mixed feelings about our home buying experience. We were very impressed with the sales staff and the multiple model options, all of which were very well presented. We were especially impressed with quality of the finish work in the models and also the design center staff who provided multiple options for review and selection. That being said, we are very unhappy with the finish work on our new home. Cheap materials and poor subcontractor performance driven by the builders desire to close as many homes as possible without proper attention to detail. Post closing punch list items were extensive and dealing with warranty issues has been very frustrating. We only wish that our home could have received the same level of quality and attention to detail that was apparent in the model homes. ... More

Many imperfections within the home.

For the price paid over ($500,000.00)for this home the quality of the cabinets would be better then entry level/cheap builder quality. We were led to believe these were upgraded cabinets (grade 5). The finish work looks like it was done by amateurs. The woodwork is not nailed properly to the walls, and they tried to hide it with caulking which is already separating from the walls leaving a lot of gaps. Walls with bow's in them. The painters didn't bother to clean off joint compound from the woodwork before painting. Paint drips and smears on rugs, tile and countertops left to harden. Painters using dirty brushes leaving crud on the walls and woodwork. On the bathroom counter adhesive droppings just wiped off not cleaned properly. The lawn was not graded properly and sod just laid down without rolling it flat. I hope you get the picture. ... More

Overall we are very happy with our new home. The buying process was fine except for the mortgage application. We wasted months trying to get a Pulte mortgage - finally used another lender. The quality of the home is great except for the flooring. We chose the most expensive upgrade for flooring and the floors are terrible. Wish there had been an option for actual hardwood floors vs engineered hardwood. And our dishwasher was not working upon move in and after waiting a month for a repair my husband finally uninstalled and reinstalled it properly. All the people we worked with were very nice. Also feel that Del Webb “oversold” some of the amenities - like the new pool will not have a swim up bar as promised. And Del Webb needs to have some sort of ombudsman with the post office/UPS/Fedex - after a month we still can not get packages at our new address. ... More

No, thanks I am done with this document.

Our project manger, (builder) was excellent and kept us well informed as to the progression of the construction of the house. He was honest and timely in responding to our questions. Our salesperson was helpful in the beginning but was not good as the build progressed. He did not respond to emails, texts, or phone calls on numerous occasions. This happened many times. There were mistakes made on things we added and changed. We were very disappointed with him. Our realtor said she would never refer anyone to him again. We were also disappointed in the lady who was our design consultant. She cut our three hour time period short because of a personal matter she wanted to take care of. Our decisions were made very quickly. I tried to change something several days later regarding the model of the gas range and she would not let me do it. This was a minor change from having the controls at the top of the range to having the controls at the front of the range. Our lot had not even been graded yet but she would not let us make the change. ... More

We looked forward weekly to seeing the progress of our home.

Watch your house get built and point out what looks wrong. Don't wait until the closing day to review your home. Get a good 3rd party home inspector.

The construction of the home is well built and energy efficient. It the finishing work we have a problems with especially the painting and cleaning up before walk through. The other problem we had was landscaping, sod. The homes are being rushed through actually so that they can close on homes. The community and amenities are wonderful. We had a great experience with Pulte financing personnel. Needed several work orders submitted for finishing work inside and outside to bring home up to new move in condition. Lack of attention to detail work. The repair workers were excellent and did better job than the building workers. ... More

Having come from a background as a custom home builder the overall experience with Pulte was less than stellar. There were deficiencies in the customer experience from the information provided on availability and timelines of lots we wanted to, the workmanship and pride in doing a job well and right the first time during construction. The end result is a home that is probably well built in general with many flaws that may not be noticed by anyone but the owners. The construction Manager Carlos worked hard to do what could be done to improve the experience.

We have little experience in buying homes, as this is only our 2nd home purchase. The selection of options was not well managed, as the salesperson involved didn't keep us informed of the overall costs of the options, so when we got the bill, we had grossly overspent our budget. The build process seemed to go alright, but we discovered in our pre-closing walkthrough that multiple walls were not straight and/or not forming orthogonal corners; also, there are several other ways in which the plan was a bit deficient -- like a master bathroom suite with only one towel rod (since there are two sinks, a bathtub and a shower, shouldn't one expect at least two towel rods?). There have been many defects identified (windows with defects, cabinets with splitting of the wood, missing deadbolt hardware, etc.), and our overall impression is that the house was built in haste, and not always carefully done. We're happy, generally, with the outcome, but there are many things that we'll want to change now that we have moved in. It is very important to inspect every aspect of the build personally, to ensure that the quality issues are caught early... ... More

Bring your own realtor when dealing with Del Webb. My construction manager was fabulous but the work done by the subs was less than good.

We moved here from the west coast where over the years we had purchased several brand new homes so know what to expect and are familiar with the interactions with builders. This home has a nice layout and great neighborhood but the quality of the build is mediocre at best. The house serves its function of giving us shelter and making us comfortable but it comes with sacrifice of a good quality build. If we had to buy again in this region it probably wouldn’t be here. We paid premium price for average house.

Our sales person, Jarrod, was very responsive and reachable during the entire process. He was compassionate about our concerns during the build process. Our build went extremely slow, with nothing much happening for months on end. We wished that the communication of reasons for delays were provided to us in a more effective manner to alleviate our anxiety. Overall we are pleased with the outcome and love being a part of Sun City. We would not recommend building, but instead buying a spec house that has already been built.

Carlos has been great in trying to solve quality issues

Great challenges facing all builders that are difficult to manage. That said, the list of issues is a lot to manage after closing. Responsive but slow to actually correct.