Del Webb Reviews in Myrtle Beach, SC

Used inexperienced trades. We were at the site each day and saw firsthand how and who was doing the work. The interior work was not completed by experienced contractors in most cases. This was proven correct by the number of times we had to have repairs done.

We had poor communication throughout the process with our salesman, Todd. Knowing my husband and I lived two different directions, 300 and 400 miles from our new home, he didn’t tell us we would have to return within 3 weeks of deciding to buy. He didn’t always answer questions about the meetings scheduled through the process. However, it is a very beautiful, good quality home. We especially enjoyed working with Brooke, the construction manager. The workers in our neighborhood seem friendly and respectful as well.

I think they build a good solid foundation, but the finishing details are far from decent. Painting, trim work, landscaping should be better for the price you pay. No changes are allowed to be made.

The person handling our closing walk thru was very responsive and ask for 5 stars. A few weeks later we asked for a follow up several times and he never responded. A month later and no follow up to our call. Seems like once he got our 5 star rating, he wasn’t interested in helping us anymore.

While friendly and personable the salesperson (April) cost me a lot of money because she did not explain cabinet configurations when I was choosing double vs single oven, and range hood. So I ended up with a very plain cabinet configuration I never would have chosen had I known. It was only AFTER I complained my cabinets didn't look like the model home, that she sent me sketches of the 4 different configurations and told me the fact I didn't choose double ovens meant I got something completely different. This was NOT ok!!! Likewise I chose to purchase the refrigerator offered since she told me it was a counter depth, but was NOT! It stuck way out into my kitchen and looked terrible so I bought a new frig. Now I"m stuck with a second frig I need to try to sell. While my construction manager was a super nice guy he was not good/consistent with communication. He frequently did not answer emails or calls and it became very frustrating. If I happened to run into him in person, he was quite nice and informative but that was hit and miss. Pulte Mortgage was TERRIBLE. I had the worst mortgage experience of my life! Then, I had items not complete before closing so the warranty manager followed up. And Troy was wonderful! He was responsive, friendly and on task! 2 weeks after move-in I had a major plumbing back up that took 4 visits from the plumber to resolve. Turned out it was construction debris. Troy the warranty was hands on at my house to work with the plumbers to get the issue resolved. He was great! As I am getting more familiar with my house I notice a lot of places where the quality could have been much better (trim joints not well done, drywall details, finish details, etc) which is a bit disappointing. Additionally there are several bad home design issues, such as the refrigerator doors will not fully open as they hit the walls on either side, especially the angled wall on one side. To sum it up, the home architectural plans, the communication in general and the build quality has lots of room for improvement! ... More

This is our 7th home. Smallest and most expensive. Feel deserted after move in.

Our experience was not as pleasant as we wished. Our first construction manger was not very responsive to our concerns. How ever Nate was our construction manger at the end was great and helped us out. Our sales person was very short to us about our concerns and and basically dropped us at end. Pulte Del Webb needs to have more quality checks for what people are speny

The entire process of building the home from initial purchase to final move-in was easy. The quality of the home and materials is poor and the skilled workers were not all that good (sheet rocking, molding and painting were terrible). The team was good but they also have to deal with poor craftsmanship. Tim was responsive and efficient in addressing our issues. For future home buyers, the quality is not worth the cost. Also, don't rely on the models shown as designs and options change over time

Very disappointed in the overall experience. Poor workmanship, lack of communication and many lingering punch-list items.

There were many things wrong with the house as they pushed to get an early closing. Bathroom window, cabinets needed replacing, floors fixed, went without electricity in 2 front bedrooms for 3 weeks. Only 1/2 of flashing done above garage, etc. As of today, still haven’t gotten a cabinet panel replaced or the rain gutters re-pitched. I’ve seen better quality in a motor home. It really left us with a bad taste for Pulte custom homes.

The quality of the workmanship, especially the finish-work subcontractors, is below even track home quality. Lack off attention to detail and even basic trade skills is evident by all of the major trades. Not only did Pulte insist on our closing before the house was completed: it has not fulfilled its reassurances and promises to take care of outstanding issues. We are seven weeks past closing and none of the key issues have been addressed. We lack a working shower door. The stairs which has both structural, cosmetic and finish issues was made worse by the unskilled laborers sent to “fix” things. Pulte is selling a wonderful home and delivering a weak imitation. It has clearly hired the lowest bidders and not the lowest responsible trades. It’s project managers are likely overworked, stretched thin and obviously lack clout. ... More

Not a good value at these prices.

Ok sad ,disappointed paint ugly, still trying to clean pain up , trying to get things fix have more

The community and people are wonderful. However, everything from picking out your first options to settlement was and still is stressful. The options are so many and not very well explained. The walk through before closing was postponed for four days because house was not professional cleaned, paint on new floors and carpet, and many other things. I’ve been here six weeks and still have things not done and now need to use a portal. Absolutely no one checking contractors work.

They had a list of items to be fixed. Apparently customer service agent quit and list must have been lost. New agent assigned to take over. I was told to add to list with filling out a ticket. I wasted my time filling out 3 new tickets of simple things to fix (not realizing original things were never included). I’ve been here almost 2months and never heard from anyone to fix anything. But I have received a communication that I can call someone about warranty services. Included in this was websites of about everything that was not included -basically so don’t bother to call.

While I know there have been "supply chain issues," what was initially an exciting event turned into a very disappointing experience.

We have Waaaaay too many items to list, but in no order of priority, please note: 1). we were mislead by our sales associate about size of community, location of our lot, and estimated build timelines; 2). our design meeting was a waste of time--we were prepared for our initial design meeting with a complete page-by-page layout prepared for us by a designer we hired to recommend floor, counter tops, cabinetry and hardware, room/area by room/area from the options given us by our sales associate. We put a lot of expense and time into that preparation for our design meeting, but our DW/GD designer couldn't follow it and when we arrived for our design appointment, the first 45 minutes of our appointment were wasted because we were ambushed by a CPI rep with questions about wiring and we were not prepared for that. We asked if we could postpone that meeting because were in the area for a week, but that was not permitted, which started a series of experiences where "NO, we don't do that," was the default answer to any future questions we had about our "custom home." We struggled through the wiring discussion, but it still took numerous follow ups before we got what we expected and I had to escalate this wiring plan to CPI's Charlotte regional VP. Their "white glove" service was not up to what our sales associate assured us it would be and when we closed we learned their front door lock wasn't integrated into the security system we contracted for and we had to remove their door bell for a new doorbell, and they placed blame on Pulte for that mistake which cost us $300 to fix! 3). once we took our designer through our page-by-page layout, we learned there was an out of stock on our kitchen counter top selection. When we asked if we could expect it to come back into availability, given we were 7 months in advance of our closing, she told us "NO," there no way to get it, which didn't make any sense to us, so we had to change our selection to accommodate the builder,...which we soon learned was just the first of many situations where the builder process took precedent over customer wishes/needs. Pulte should have been able to replace something they listed in countertop options, especially considering they were opening a new DEL Webb just 7 miles north of our community, and they have buildings going on all over the USA. How can something like that be permanently out of stock/unavailable to us 7 months before closing?! 4). we wanted to put heated floors in our bathrooms but we were told we couldn't because local vendors were unreliable in the past...which is a poor excuse, but again, just one example of other minor requests we had which were ignored because it conflicted with the builder, versus met the needs of the purchaser. 5) we have 2" gaps at the bottom m of every door in our house because we elected to have hardwood(aka manufactured/painted plywood) throughout our house. There was no adjustment made for our doors because they're fit to accommodate carpeted floors...what a joke! we should have doors fit to hardwood, not what the builder wants! 6) we have electrical outlets in the entry to our owner's suite which are an eyesore and right around the corner from other electrical outlets in the laundry and owner's suite ...with NO explanation how why they're located where they are, nor what they are supposed to be used for by the owner of the house. It's not code because we have so many other outlets nearby...just a mistake that no one takes responsibility for! 6) the water throughout our house takes way tooo long to heat up with no adjustments possible! 7) the oven door slams too loudly and our CM offered to fix but couldn't and Whirlpool/manufacturer told us it was installed incorrectly but no one has offered to quiet the door slam! 8).our floors are a mess because the cleaning crew mopped without a through vacuuming of the dust in the seams of the plywood flooring and their mops turned the dust to paste which we have to removed by hand, with knife blades and they treat with Olde English. Our CM got the floor rep to visit and he's the one that told us the floors shouldn't have been mopped until the dust was removed...so again, over to us to fix! 9). We were charged $325 for kitchen pendants that we didn't order. we told our designer we didn't want any builder grade fixtures in kitchen, dining, entry, bedrooms or gathering room, because our designer order fans and lighting for us to install. the openings were accurate except for the kitchen; we removed, installed ours at our expense and donated Pulte's builder grade pendants to Habitat for Humanity! 10) our closing was delayed because the backsplash and hardware were not installed as we requested; Pulte/DW designer messed this up and we had to wait 30 more days to close! 11) we hired a private home inspector who provided us and our CM a 35-page overview of issues we will track and note at 6- and 10-month intervals after occupancy, but have little hope that matters will be addressed because we've heard horror stories from other owners about the promises made/unkept by Pulte/DW-GD, plus what has been published don the DW/GD Facebook pages about warranty and follow-up issues from Pulte/DW. 11). we were shocked to learn that we have to fix the berm behind our house at our expense. We pointed out to CM and HOA rep that there were obvious, egregious gaps across our berm that didn't complement/match our neighbors. Our neighbors have chimed in and agreed with us. we pointed this out to CM 5 months in advance of closing, but he directed us to HOA rep, who directed us back to CM/Pulte to fix, and now since no one accepted responsibility, we have to pay a landscaper to provide the landscaping others got from Pulte. we learned from our landscaper that the city requested Pulte keep the berm open/with no shrubbery so the city could access a drain pipe opening in our backyard!! That infuriates us, but again, builder was accommodated 1st! Disappointed! ... More

These homes are put out so quickly that not even the paint jobs are finished before closing. There are so many areas that need to be addressed it's quite infuriating for the amount of money I spent to own this home. There is not one home in this development that was move in ready without a list of issues..They just spit them out and you are waiting and hoping for a reply to address the problems.

Great design & community amenities. Poor quality painting with ultra cheap paint ( been here two months and all trim is still sticky, cheap moldings full of small and large dents, many dents and damaged areas of drywall, corner joints of base and crown molding coated with globs of caulk instead of carpenters putty. Production house built by poor craftsman with very little attention to detail or pride in workmanship. Hard to believe a public company would present this poor of a product.

too much money but someone is supposed to come 'lol'

When we closed on our house they hadn’t even completed painting the exterior. Our patio and lanai where pitched so when it rained, water was settling and pooling near our foundation. The concrete had to be replaced. Some of my floor boards had water damage, all of my kitchen cabinets are defective, the glass in my shower is defective and the workmanship of the granite installer was unacceptable. It is 6 weeks later and the only thing addressed so far is the concrete, which they had to take up and redo a second time. There is damage to my fence,and new sod has to be laid. They have scheduled appts to fix the other things but who knows if they’ll show up? They only show up about 50 percent of the time and leave you waiting all day for them. I love the layout of my house but it certainly is not of the quality I would expect from pulte. ... More

Don't care about quality. Bad craftsmanship it's a shame

Very disappointed with the response of Builder and quality of work moved in month and 1/2 ago and still waiting on items to be fixed that were noticed before closing and we were told would be fixed immediately. Very poor work and service for the money. No contact with anyone on sales staff after closing poor customer service.

I had a great construction manager. No issues there. Pulte Mortgage is horrible. I wish I would have not let the builder incentives persuade me. I would have still bought, but used another lender. The stress that they put my family through was not worth the money for builder incentives. We shall see how well they respond to issues because I have some open work orders. I don’t think that their homes are worth the market costs. The amenities at Del Web are great. Pleased with my community

Pulte homes is a production builder that is rigid in the limited homeowner selections. The very best kitchen cabinets they offer at a substantial cost to the homeowner are low level contractor grade product. This strategy goes thru out the selection process to all homeowner choices. If your history is with custom or semi custom builders prepare to be disappointed.