Del Webb Reviews in Myrtle Beach, SC

Brian sales representative was excellent to work with. Very helpful in guiding through steps. Always available and responsive to all my questions via phone and email. Daniel contractor did a great job with both walk through. Has been responsive in helping us take care some issues that have arise.

Our experience with Del Webb has been great with the exception of a few bumps in the road. We lived in another state while building our home which gives a huge disadvantage. However, our Construction Manager, James, was phenomenal. He addressed our concerns while building, and he took his time with us while doing our walk throughs. He was patient with all of our questions, and he really cared whether or not we were happy with our results! We have a couple of outstanding items to be finished, but feel that they will be resolved soon.

We were provided with any & all options possible for every situation. Any questions were addressed. Any issues were repaired or given I formtstionnon how to proceed.

I bought a speculation home because it's the floor plan I fell in love with when I first started looking over a year ago. I didn't pick out the finishes, but they all go together perfectly. The whole process from offer to close went smoothly. Nate made sure all the little touch-up/fix items were taken care of quickly

April, Rob, Misti, Sara & Savanna plus Sarah in financing are all awesome! Great communication throughout, quality work, good warranty response and service so far! Only item for improvement would be the number/variety of selections when planning your finishes.

We can't say enough about Rob our Construction Manager over at Del Webb Grande Dunes! He was and is exceptional and a true asset to your company. From the start Rob informed us as to what to expect and when. He never disappoints. Rob is true to his word and that means alot. As far as the quality and workmanship, Pulte far exceeded our expectations. Our home is absolutely beautiful. I'm sure we will be very happy living here.

The quality of the build all comes down to the quality of the construction manager. Luckily we had a good one. The design center could have had a better selection of kitchen faucet upgrades. There were only 2. They also need to add black matte as a selection for faucets and hardware. Was a little surprised at having to bid on a lot. Just tell me the premium you want and I can decide if I want to pay it or not. The day we went in to look we were ready to buy that day but was told they hadn’t released the nexts months lots yet. We were not going to bid more than the premium asked so “luckily” our bid was accepted. If not, we probably would have walked away. Other than the bidding process, everything else was up to our standards. ... More

Our sales team lead by Lisa and our Build team lead by Nathaniel were trustworthy, professional, proficient and became like family as they guided us through this experience. What a pleasure they have been to work with!

I have no other comments

Working with our builder Daniel was a pleasure. He kept us informed during the entire process, was kind and professional and promptly responded to any and all questions we had. We love our villa and the quality of our new home.

QUALITY CONSTRUCTION / ATTENTION TO DETAIL

We had a knowledgeable and excellent sales person in Lisa. She was flexible and worked closely with us. We could not ask for a better building supervisor than MIke always responsive and helpful.

DelWebb homes are way overpriced. And then after the base price you are nickeled and dimed throughout the whole design experience. You have to go for the upgrades because the "what's included" choices are so bad. The other problem I have is the unwillingness to negotiate anything! Throw the buyer a bone and let them feel good about the exorbitant price they are paying for their new home. I do have to say that the punch list after move in was minimal but 2 months later the items have not been fixed yet. The sales person and design consultant have both been fired so that could explain my bad experience. I hope the new staff is better. One note of caution, DelWebb's lower priced homes in the Scenic Series although very nice, the flex room and 2nd bedroom are extremely small. I was unable to fit a queen size bedroom set in the space. I am currently looking into the Distinctive Series for the larger rooms but the prices are crazy high and again, even as a current homeowner in DelWebb, there is no negotiating nor consideration. i am only staying in this development for the location and the amenities. I wish I had better things to say. ... More

Mortgage application and approval process cumbersome and redundant. On Line process not good. Pulte insurance not responsive to questions. Responsiveness to issues with construction after closing slow and some things after more than a month not done.

We have Waaaaay too many items to list, but in no order of priority, please note: 1). we were mislead by our sales associate about size of community, location of our lot, and estimated build timelines; 2). our design meeting was a waste of time--we were prepared for our initial design meeting with a complete page-by-page layout prepared for us by a designer we hired to recommend floor, counter tops, cabinetry and hardware, room/area by room/area from the options given us by our sales associate. We put a lot of expense and time into that preparation for our design meeting, but our DW/GD designer couldn't follow it and when we arrived for our design appointment, the first 45 minutes of our appointment were wasted because we were ambushed by a CPI rep with questions about wiring and we were not prepared for that. We asked if we could postpone that meeting because were in the area for a week, but that was not permitted, which started a series of experiences where "NO, we don't do that," was the default answer to any future questions we had about our "custom home." We struggled through the wiring discussion, but it still took numerous follow ups before we got what we expected and I had to escalate this wiring plan to CPI's Charlotte regional VP. Their "white glove" service was not up to what our sales associate assured us it would be and when we closed we learned their front door lock wasn't integrated into the security system we contracted for and we had to remove their door bell for a new doorbell, and they placed blame on Pulte for that mistake which cost us $300 to fix! 3). once we took our designer through our page-by-page layout, we learned there was an out of stock on our kitchen counter top selection. When we asked if we could expect it to come back into availability, given we were 7 months in advance of our closing, she told us "NO," there no way to get it, which didn't make any sense to us, so we had to change our selection to accommodate the builder,...which we soon learned was just the first of many situations where the builder process took precedent over customer wishes/needs. Pulte should have been able to replace something they listed in countertop options, especially considering they were opening a new DEL Webb just 7 miles north of our community, and they have buildings going on all over the USA. How can something like that be permanently out of stock/unavailable to us 7 months before closing?! 4). we wanted to put heated floors in our bathrooms but we were told we couldn't because local vendors were unreliable in the past...which is a poor excuse, but again, just one example of other minor requests we had which were ignored because it conflicted with the builder, versus met the needs of the purchaser. 5) we have 2" gaps at the bottom m of every door in our house because we elected to have hardwood(aka manufactured/painted plywood) throughout our house. There was no adjustment made for our doors because they're fit to accommodate carpeted floors...what a joke! we should have doors fit to hardwood, not what the builder wants! 6) we have electrical outlets in the entry to our owner's suite which are an eyesore and right around the corner from other electrical outlets in the laundry and owner's suite ...with NO explanation how why they're located where they are, nor what they are supposed to be used for by the owner of the house. It's not code because we have so many other outlets nearby...just a mistake that no one takes responsibility for! 6) the water throughout our house takes way tooo long to heat up with no adjustments possible! 7) the oven door slams too loudly and our CM offered to fix but couldn't and Whirlpool/manufacturer told us it was installed incorrectly but no one has offered to quiet the door slam! 8).our floors are a mess because the cleaning crew mopped without a through vacuuming of the dust in the seams of the plywood flooring and their mops turned the dust to paste which we have to removed by hand, with knife blades and they treat with Olde English. Our CM got the floor rep to visit and he's the one that told us the floors shouldn't have been mopped until the dust was removed...so again, over to us to fix! 9). We were charged $325 for kitchen pendants that we didn't order. we told our designer we didn't want any builder grade fixtures in kitchen, dining, entry, bedrooms or gathering room, because our designer order fans and lighting for us to install. the openings were accurate except for the kitchen; we removed, installed ours at our expense and donated Pulte's builder grade pendants to Habitat for Humanity! 10) our closing was delayed because the backsplash and hardware were not installed as we requested; Pulte/DW designer messed this up and we had to wait 30 more days to close! 11) we hired a private home inspector who provided us and our CM a 35-page overview of issues we will track and note at 6- and 10-month intervals after occupancy, but have little hope that matters will be addressed because we've heard horror stories from other owners about the promises made/unkept by Pulte/DW-GD, plus what has been published don the DW/GD Facebook pages about warranty and follow-up issues from Pulte/DW. 11). we were shocked to learn that we have to fix the berm behind our house at our expense. We pointed out to CM and HOA rep that there were obvious, egregious gaps across our berm that didn't complement/match our neighbors. Our neighbors have chimed in and agreed with us. we pointed this out to CM 5 months in advance of closing, but he directed us to HOA rep, who directed us back to CM/Pulte to fix, and now since no one accepted responsibility, we have to pay a landscaper to provide the landscaping others got from Pulte. we learned from our landscaper that the city requested Pulte keep the berm open/with no shrubbery so the city could access a drain pipe opening in our backyard!! That infuriates us, but again, builder was accommodated 1st! Disappointed! ... More

This is our second home we built with Pulte . Everything went smoothly with our new construction. We had an excellent builder Mike that overlooked all the contractors . He looked over and organized everything so well . Anything that needed to be addressed was taken care of quickly . We are very pleased with the floor plan of the Renown model . It is absolutely beautiful and everything flows perfectly.

Lisa is a great sales person, very knowledgeable, and helpful. Nate has been a good project manager for coordinating all the moving pieces during the build.

Very nice craftsmanship and neighborhood.

Our manager was very responsive and explained the process as we went along.

Everyone we have dealt with has been exceptional.Made the whole experience of home buying very smooth.

Pulte has made me feel (as well as other neighbors) that once you close on the house that’s the end of repairs promised by construction manager to get fixed. I’m very disappointed by these actions. When speaking with CM he always pushes my request off to others or says it will be scheduled. I never get any notifications of scheduling dates.

Two months late on closing. Nothing for that inconvenience. At time of walk through a lot of little things to be completed and after 6 weeks we are still waiting on trim and paint. Workers are scheduled and don’t show up. I have complained about a pot-a-pottie in front of my home multiple times and it’s still there. Positive side community is nice.

Hard to get in touch with.phone number is always busy,mail box is always full

We are very excited and happy with our new home!

Our sales agent Lisa regularly went above and beyond for us, making sure we understood everything, giving us great advice, and showing real compassion throughout the entire process. And we were so fortunate to have Nate as our construction manager. He is responsive, conscientious, and cares a great deal about doing things the right way.