Del Webb Reviews in Nashville, TN

Great experience from sales to close

My Realtor, Betty was amazing. I’ll stop there. The gentleman I started out with was unreliable and very incompetent. He is no longer there. My second builder never answered e-mails and my concerns were never addressed. I still have multiple issues, resolved for the walk-thru but have happened again. I will not refer Del Webb community’s to anyone in the future. Grounds are unsafe for us, garage area is unsafe with multiple falls being reported to the powers that be. I have wonderful neighbors and that is a big plus!

The house is great the builder done a great job and is very responsive if I need anything. The only problem we had was with the mortgage company, Pulte Mortgage, they were terrible I would not recommend them to anyone and I will never use them again. Because of their laziness my furniture and belongings had to sit in a truck for 2 days and they did not communicate well at all!!!

Overall, the experience was good. More emphasis on interior detail (i.e. trim installation, caulking, cleaning, etc.) could have been done.

My only real complaint is that the irrigation system was broken and running non stop for several days. I contacted the company who Del Webb subcontracted to install the irrigation system and they never returned my calls or emails. This went on for weeks. I ended up having to get a family member to fix the valve so it would stop running 24/7. My water bill was very very high. I would recommend Del Webb stop working with Performance Irrigation as they are completely useless once you close on your house. Everything else was good.

They made it as easy as possible and finished more quickly than I expected.

The buying experience was very good and all the progreeive home inspections we atteneded virtually and in person were topnotch.The closing experence was also on The top of the game.

The process was great but I had a delay in the building process. This was not Del Webb’s fault but a permit problem. I love my house and the community.

No high pressure tactics from the sales office. Construction management was timely, efficient and thorough with the small details.

Pulte sales and construction people are committed and demonstrate a sincere desire to satisfy their customers. Choosing the right home design and options was the difficult part of the home buying experience. Expect to pay more for options.

We absolutely love all of the floorpans that were offered at Del Webb. Storage is a big thing on my list and the Stardom is what delivered the space that we need. The walk up attic space was a big seller for us as well. Unfortunately, they only offer one elevation that will accommodate the large attic. Once we discovered the lack of attic space we were actually given, we were told that this was the first house that they had built like ours and that they were not aware of the issue until we pointed it out. Someone should have caught this earlier. We still love our house and we are happy with the community and all it has or will offer. ... More

We truly appreciated the support from the De Webb staff during our journey, especially from our dedicated sales manager and construction manager. We understood how limited the selection of lots was, and we recognized that many of the finished items would incur additional costs. This causes price increases that were not expected for this type of home. Navigating the overall project was challenging, and we relied on our sales and construction manager for the leadership we needed to ensure our home was completed on time and met our quality expectations. It’s clear that the builder has a thoughtful process and collaborates with an outstanding team of contractors, which has made a significant difference for us. Besides the Del Webb team, the builder had a fantastic group of contractors. ... More

We met our sales representitive with our realtor. We decided on a lot then a floor plan. We made choices about the exterior colors. Then we met with the low voltage company and decided where to put cat6 connections for internet. We then went to the design center and picked interior colors. It may seem like a lot of tough decisions while reading this but at every stage we were helped by Del Webb experts that made sure we only saw the options that would work for our floor plan. The design center was actually fun! Everything we picked was implemented perfectly. The main contractor we worked with sent us updates every Friday, we loved that. Before closing we were shown everything about our new home. At the before drywall meeting we took good pictures of every wall, this has paid off several times already. There was nothing hard at all with the build process and all the Del Webb people we came in contact with were fabulous! Thank you Del Webb! ... More

we haven't moved in yet

No issues at the house. Disappointed that backsplash for the kitchen was discontinued. Just recently experienced an issue with ring doorbell. Seems you need a special tool to remove cover which apparently comes with the doorbell but was not left.

Fun experience ,walker was great

We had the best sales manager and project manager we could have ever asked for, I have built several homes in my lifetime and these two exceeded my expectations. There were a few "average" items within our home that I was surprised Del Webb would find acceptable, but overall, I could not have asked for a better buying experience and project team. Well done!

Left electric cables and hoses across driveway causing hazardous condition and I did fall and injured shoulder and wrist.

I would say that, overall, we had an excellent experience with Pulte/Del Webb at Barton Village in Lebanon, Tennessee. The actual people we dealt daily/weekly with (sales/construction manager/project manager/vendors/mortgage company) all seemed sincere, trustworthy and motivated to deliver a quality product. I think it can be the "luck of the draw", depending on the part of the country, on how these folks approach their jobs. We were very fortunate. Like any big corporation, the local people are often constrained by the "home office" and various policies/practices/bureaucratic red tape that limited what that could often do. Even when those policies and practices don't make a lot of sense, depending on the development and house. Which leads me to another point. Remember that, generally speaking, these are essentially semi-customable builder grade homes. Sure, they want you to end up "happy" or satisfied with your new home. However, it is also a business where Pulte/Del Webb wants to make money to keep shareholders happy. Despite the fact that you can pick out your lot, floor plan, and purchase upgrades, this process isn't the same as if you hired an architect/general contractor to build your dream home. I encourage you to conduct a lot of research, talk to friends, and ask lots and lots of questions from everyone you deal with from the first time you step into the sales office. Make detailed notes of each conversation and keep each email you receive so you can follow up as necessary. Take plenty of time to prepare for your visit to the design center and come prepared and take as much time as you need during the pre-drywall and other inspections. After all, you are probably paying a lot of money for this home. You are the customer. Protect your investment. Be your own advocate. They sell you on the "experience" and the landscaping and sidewalks and amenities and the "community"; however, you will spend most of your time in your house. Make sure you get what you want and what they promise you. With that said, we would definitely do this again (not that we hope ever need to) and would recommend Pulte/Del Webb to others. We are really enjoying our new place! ... More

Have discovered a number of quality issues after move in with mixed responsiveness for correction. Was surprised by difference between purchase price and insurance carrier's estimate of total replacement cost; I paid too much.

After living in our new home for a month, we have noticed imperfections in cabinetry and sloppy trim painting! Some that we couldn’t see due to being overwhelmed with the plethora of newness, but should have been caught by Project Managers inspections. It is embarrassing to have family and friends point out some of these things. We have been advised not to contact anyone unless it’s something serious for correction, but wait for the one year “punch list” to correct minor imperfections. So we have to live with these things for a year? You are providing homes to seniors 55+ who are being overwhelmed with all the activities and responsibilities of moving and possibly selling their former homes! We sometimes miss the minor imperfections which Pulte shouldn’t! I’m 98% happy with our home, but bothered by the minor things. Pulte insurance was easy to deal with. The actual closing was a breeze! Pulte mortgage was a different story. There is a Pulte mortgage (PM) representative on site! She was our initial contact with PM. But we were passed on to a PM representative in another state to deal with via emails and phone. Then we were passed on again to a third PM representative! It was very confusing for a senior not skilled in the new use of electronic communication and signing! Documents sometimes had to be resubmitted after not being located or lost due to the transferring of PM representatives! PM was the weak point in the smooth operating system from sales to completion. You may want to look at their function and manipulate it for simplicity towards the 55+ seniors you are advertising your developments towards. ... More

This was my first time going thru this process and from the first day meeting someone sales to the day I got my keys, it was a great experience. The builder and the construction manager (still call him) have been amazing and very professional. Thank you for making everything so smooth.

We purchased a brand new 'spec home' sight unseen because of a significant price drop. We are happy with the home and the neighborhood. Is everything perfect? No. We had some issues such as an exterior door handle coming apart instantly, some electrical outlets not working, and water accumulating under the condensate. Pulte Homes and their agents responded fairly quickly and appropriately.

We paid over $800,000 for a less than 2,000 SqFt home. The fixtures, lights, plumbing hardware, and finish trim are all builders grade on the cheep end. The switch locations for various lights make no sense, The lawn is nothing but weeds. On the plus side, the house fits our needs very well, the location is outstanding, and the Del Webb activities and social aspects are outstanding. Those are built into the house cost, but the basic house is no where near a $400 per sqft property

Both our salespeople and our construction manager were fantastic to work with! There were no high pressure sales... just answers to our questions and patience while we made our big decision. Our construction manager was top-notch! He was knowledgeable, courteous and very responsive! Best home building experience we have ever had!