Del Webb Reviews in Nashville, TN

We moved into our new Del Webb home 2 months ago. So far, everything has been great and we are very pleased. The small number of issues we have encountered have been addressed quickly, so no complaints. Very good experience!

I am working with the builder now to repair some of the damage caused when it was determined that some of the watershed for my property needed to be extended. Extensive damage was done to my irrigation system. This was quickly and quietly repaired by the Pulte Co.

I didn't like the buying process. Once you lock in the structure part you can't make any changes even though they may be months away from starting. The same is true for your design selections. Also, I was told March - April as the most likely closing time but it was mid February. My realtor agrees that was the timeline we were told. I couldn't change that day or time without a $500 per day cost which is ridicules. I would not recommend anyone go through this process. The homes are nice but overpriced because you are also paying for the amenities.

Driveway is already cracking after 2 months of ownership. Sidewalks through the development are cracking.

Very disappointed in the quality of home for the price you pay. Cheap workmanship which resulted in many mistakes and flaws.

Pulte builds a good house, not a great house. We moved from a custom built home with all the upgrades. It was about the same price as Pulte but much better quality finish in terms of fixtures, cabinetry, carpet, paint, etc. The people in sales & construction are very nice & helpful. Pulte pushes partnerships, some of which are very good & others not so much. I suggest shopping around. Be diligent about your walk throughs and follow up. Once you move in be prepared for an unreasonable HOA process in terms of time to review & approve requests and some silly rules.

When the 1st phase opened up, we spoke with our sales associated, Amy, and got the process going. Amy did a fantastic job helping us each step of the way. She always answered our tquestions. As things got moving we met with the design team and construction team. Our construction manager, Walker email us once a week with updates. After completion we walked throughout the house and noted concerns, which were addressed. I also used the warranty service and they were quick about any issues. Overall I'm very happy with the solid construction of my house. My last house was a custom build, and it wasn't as solid as this pulte house. ... More

The final price was a bit of a surprise. All the options add up really fast and some items we thought should have been included were not included or were not even offered. For the cost we felt closets should not be wire shelves, but should at least be wood, and a pot filler was not an option. The floor plans and style of homes are great and the purchase process was very well organized.

All ten (10) interior doors were incorrectly installed and our service request has not been responded to. A roof leak damaged a bedroom ceiling and fixtures. On site personnel were slow to respond. Fortunately a field inspector’s actions got the leak repaired but now we’re waiting on ceiling repairs. We’ve just read that owners are having to wait more than one month for approval of landscape change. Proposals. These are our most serious concerns.

Generally great experience. We love the house. Area's that could use attention - Heating system initially was not working properly. System with the vents in the ceiling means the floor is always a different temp. Landscaping is marginal - seems no system to make sure all homes landscaping look great. Our construction manager, Walker, did a great job in fixing and explaining things.

Sales people were not familiar with or not forthcoming about all options on homes and how or one option would affect other options Ie extended driveway and walk up stairs to attic occupied same space Keyless entry lock back ordered and not installed yet Home not placed appropriately on lot- manager stated foundation framing done after he left work so was on property line Said they would redo and center home When we came back they had moved it to the other property line Not centered on lot 12 feet on one side and 35 feet on other side from property lines So construction workers thinking yard was common area and walking through and placing supplies in our yard and sidewalk Shrubs and trees Planted improperly after dark and dying the next week construction manager stated would replace in spring sod placed poorly with large gaps and dead areas full of Johnson grass and 6-18” not laid on one side along property lines property markers continually removed and neighbors irrigation placed on our property Irrigation bought after market needing approval yet if bought with purchase not needing approval nor meeting guidelines of HOA House not cleaned for 2 week walk through nor celebration walkthrough (said they would do a construction clean) so many things unseen at time to be able to blue tape them d/t covered by grout in tubs and shower pans and unable to see scratches in floor windows scratched not seen d/t being dirty Window screens not tight or fitting correctly Areas behind appliances bought with house were not finished- not painted nor caulked or quarter round placed behind appliances or frame for dryer installed Appliances scratched and dented Finished garage not completely painted large (1/2 inch high 4 inch by 3 inch)globs of drywall putty on floor with missing screw on breaker box Missing truss support in attic Missing downspout on front gutter Sinks full of paint and scratched after celebration walk as well as chips in countertop Multiple areas that had blue and green tape not fixed to this day Wrong size electric boxes for pendent lights showing outside base of light Originally told not to send to warranty that they would come back to fix (some they did ) much they did not Now being told not under warranty it is normal wear and tear though it had been pointed out to them Many times our issues confused with family member that also bought here going through many of same issues Workers just knocking on door out of the blue asking if can come in and do repair work at that time Multiple gouges in drywall and areas not caulked Now being told one year warranty on materials and workmanship does not include things not reported in first 30 days We had permission to do radon test and it was inaccurate d/t table being moved by workers and no refund for it to be done again This is just a partial list of issues not caught by the multiple construction managers we had And ongoing struggle to get them fixed It seems one of the major issues is poor oversight by the construction managers to ensure the quality of the work done ... More

From sales to construction to closing everyone was there to answer questions and concerns. It could not have been better

I think when you go to closing, you have a right as a buyer to be involved in a convenient time and date for the closing. We had to close on December 20 and we had airline tickets for a Christmas holidays and they would not budge. I think that sucks

Water pressure is terrible and response in getting repairs done is extremely snow or nonexistent.

I have found working with the construction managers to be very easy and they were responsive to requests. Great to work with.

I’ve built several homes over the years- and this was a very easy process. Thoroughly enjoyed partnering with my Del Webb sales agent and construction manager to build my dream home.

We had an unbelievable experience with our recent Del Webb home construction. James, our construction manager was outstanding! He clearly and very deliberately walked us through each phase of the construction process and was very intentional and responsive to any questions or concerns we had with our new home. He’s the best!

Great sales representative. Excellent project manager. However, we will be repainting the flat white painted interior walls with semi gloss paint. After moving in, we were not pleased with the sloppy dark-blue caulking job around the exterior white trim (project manager is helping to get this, and several other minor issues resolved). The sales and office staff are outstanding!

Our builder James was great.

Construction supervisor was great and punctual.

Not all options were presented to me initially. The completion date was given as October, but closing didn’t happen until December 19! Trees planted at an extra charge fell over within 3 days. They were obviously set on the ground and not in a hole. When reported, I was told no warranty on any landscaping. That included the 3 hollies by the front door that were dead before I moved into my house. All lights in Master Bathroom (8 bulbs) and kitchen (3 bulbs) quit working 2 days after moving in. I reported the problem and was told it must have been a bad batch of bulbs. I would need to buy bulbs to replace them! NO bathroom fixtures were included in the 3/4 million dollar home! Never was I informed of this. There was no choice on light fixtures nor was there an allowance for me to furnish my own. Kitchen dining area light fixture is not centered and when it was highlighted during walkthrough, the Contractor said he was not allowed to correct the obvious error. I paid an extra amount for surround sound through Phoenix. The company representative assured me not to worry because they would install after moving in. I was paying for the pre wiring. I have not heard anything about the surround sound system after 7 weeks and totally regret working with the Del Webb recommended company. In retrospect, I would not financially or emotionally ever engage in business with Pulte Builders through Del Webb. ... More

Many items needed repair,adjusting or replacing. Still waiting on service for some issues. We were advised to wait until the 11 month inspection period and review.unless an emergency. Frustrating and time consuming to wait for service. Please investigate before you buy.

Had a very good home buying experience with Del Webb Southern Springs in Spring Hill, TN. From Design to Mortgage to Build Quality and Closing, Del Webb and Pulte Homes provided great customer service and excellent communication. The Construction Manager sent us weekly emails with pictures on progress. He also was very responsive to questions and concerns. I would say the same for the Pulte Mortgage team. Build quality was very good with two exceptions. The builder's painters were pretty sloppy with the overspray, especially on the floors. We are still cleaning overspray from floors as we fully move into the house. Also, the quality of the concrete pour and cure in the garage was substandard. They did a great job of grading it to run down to the driveway. But the concrete is already cracked (summer pour), and the flex gaps look like they were hand drawn by a kindergartner trying to draw a straight line. Just a note that Phoenix Systems and the Builder Technology Team (Smart Home and Low Power electrical) are not very responsive. We have been in our home for almost one month, and we still do not have a scheduled smart home orientation from Phoenix Systems to walk us through the smart door locks, MyQ Garage, and wifi range extenders. We are supposed to get "white glove" service and an orientation , but we have not gotten anything from the team. Please know that you will not get your Lodge access badges from the Southern Springs HOA on the day you close. As a matter of fact, the HOA will not give you access to anything until after they verify your home purchase after closing, so don't expect access to amenities at closing even though you pay your HOA dues with the closing. Plus, you will need one check for your access card and another check for your community name tag for anyone other than the primary homeowner and spouse. Also, this will hold you up from getting HOA approval for any upgrades to the home you might be considering having done BEFORE you move into your house. This is because they will not give you access to the web site for the HOA approval forms until after your closing. So, we could not get a concrete patio or fence installed the week after we closed because we had to wait until after closing to submit the requests for approval (so inefficient). Oh, and the approval committee for large projects only meets once per month at the beginning of the month, so make sure you have your package ready to go so you can submit immediately after you get access to the web site and the online forms. Then, run your checks (yes, these cost money) over to the Lodge (that you don't have access to yet). My recommendation would be to shop around for yard irrigation. Performance Lighting and Irrigation does not answer their phone and only seems to respond to email. Their seasonal maintenance seems expensive to winterize In the Fall and open the lines in the Spring. Plus, they are tremendously expensive if you want to make a change to the system and cut or cap lines for things like a concrete patio extension. They want to charge me $1800 to dig up, cut, and cap a few lines to accommodate the concrete patio. And, no, the builder would not allow us to make this adjustment during the irrigation installation. The technician who provided my orientation was nice enough, but he did not show me where all the heads are or whether or not they were working and pointing in the right directions. I hope our lessons learned help with your build! ... More

Very poor experience with purchase and quality of this house.

My wife and I are very pleased with our house built By Pulte. Our Project Manager, TJ was extremely responsive to our questions and made our transition into our new home an enjoyable experience.