Del Webb Reviews in Nashville, TN

Our buying experience started during the height of the COVID 19. We visited Southern Springs Tennessee for the 6th time in mid June and decided to start the purchase process for our favorite model the Abbyville.. After driving home to California we finalized the contract over the internet. We even completed the final design on the computer from home and this was handled beautifully by Del Webb because after we moved in on December 1st we love all the choices we made. Due to the situation on our move we requested a closing date about a week and half earlier and Pulte was able to do it despite difficulty in getting windows, cabinets and appliances due to COVID. We are very happy with our new Tennessee home. ... More

Building Supt. Great guy to work with

Our construction Mgr was very helpful. There are many points to cover and he did a great job but realistically some things you will not find until you live in the house. They have been great about a response to correct if fix problems.

Everyone is very helpful. If I did it again the only thing I would do different is pick out all my own kitchen appliances not just the refrigerator.

Very pleased with the decision to move to this community. I have had several things to deal with since moving in but most trades have been expedient in resolving the issues to my satisfaction.

We were able to purchase a lovely lot thanks to our original salesperson and had an excellent building manager. The overall quality, or craftsmanship, of the build was a little lacking, however.

Basically the house is sound and well built. Materials used are really low end, particle board siding rather than Hardy Plank, all interior trim is paper composite rather than wood, paint cheapest that can be purchased

I've had no major problems, and the small ones were taken care of promptly by the crew.

Working with the sales and team building the house was seamless. They were courteous of our time and kept us informed of all updates and timelines as they occurred. Closed on the timeline despite weather and Covid issues. However, there is some disappointment in some of the final finishes. As the community has grown some of the finishes that were in the model that were either standard or options are no longer available like a painted garage or wainscoting.

My salesperson and construction guy - great.

Home completed within timeframe. Weekly updates kept me informed of construction progress.

So far so good with my house no complaints.

Floor plans tailored to retirees. Kept us informed throughout the build process.

Keith, Connor and Richie were great to work with.

You do not buy a house you buy the neighborhood experience of an active adult community. If you are willing to get involved in everything that is offered then it is a great purchase. If not you can build your home substantially cheaper. That said our community activities can extend your lifespan

Over all, we are very satisfied with the building process of our Del Webb home. If I had to make a critique I would say that given the 55 and over age range of the community, there are some things that could be a little more age friendly within the home, and I would have like to have seen a little more flexibility in the finishes selection process. Examples: I wanted the microwave moved to the lower cabinet next to the fridge and I wanted the white subway tile but with gray grout. They could do neither of those.

The process of building, my home was very good. Keith, Sales, and TJ building superintend, were outstanding because of their responsiveness , and knowledge. On the other hand, I was very disappointed in Pulte offerings. Although home prices looked reasonable to begin with as it turns out, there are very few opportunities to upgrade, such as lighting fixtures, flooring, paint, etc. so therefore, once I moved in, I had to pay to get what I wanted in the first place. Also, some of the workmanship could have been better. For example, many areas in the home had glue on the flooring, which had not been cleaned up. Also something is seriously wrong with the paint in some areas. It is extremely sticky even after two months. Overall, I am pleased with my home, but caution anyone getting ready to purchase that you’re going to have to put money into the home if you want anything upgraded , additionally, some things aren’t even provided such as towel racks with the excuse that buyers don’t like where Pulte was installing them ... More

The home buying experience was excellent. We had a good salesman. He responded to our concerns quickly and effectively. There was one part of the process we were not happy with. We had to choose the home model, lot and lot before selecting the interior options. When we went to choose the options (carpet, tile, attic space, spare bedroom etc. we had to limit our options due to the cost. We asked if we could select a less expensive elevation so we could have a couple of options we could not afford otherwise. We were told we could, but by that time the price of the elevations had increased. It would have been nice to lock in the entire price of the house at the same time. The building experience was excellent. Our project manage was superb. He kept us informed and responded to our concerns quickly. We were allowed to see the house every Sunday. The house is well built. The one item that was not done well was the caulking, quarter round and painting of the quarter round at the floor. It was sloppy. ... More

I am so pleased with my home and appreciate the quick responses to any concerns I may have. The pre-closing walk throughs and preparation for closing was excellent.

Turnkey approach to home buying

They delivered what was promised- not perfection, but more than what was promised. We are very satisfied

Great sales representative. Excellent project manager. However, we will be repainting the flat white painted interior walls with semi gloss paint. After moving in, we were not pleased with the sloppy dark-blue caulking job around the exterior white trim (project manager is helping to get this, and several other minor issues resolved). The sales and office staff are outstanding!

Had a very good home buying experience with Del Webb Southern Springs in Spring Hill, TN. From Design to Mortgage to Build Quality and Closing, Del Webb and Pulte Homes provided great customer service and excellent communication. The Construction Manager sent us weekly emails with pictures on progress. He also was very responsive to questions and concerns. I would say the same for the Pulte Mortgage team. Build quality was very good with two exceptions. The builder's painters were pretty sloppy with the overspray, especially on the floors. We are still cleaning overspray from floors as we fully move into the house. Also, the quality of the concrete pour and cure in the garage was substandard. They did a great job of grading it to run down to the driveway. But the concrete is already cracked (summer pour), and the flex gaps look like they were hand drawn by a kindergartner trying to draw a straight line. Just a note that Phoenix Systems and the Builder Technology Team (Smart Home and Low Power electrical) are not very responsive. We have been in our home for almost one month, and we still do not have a scheduled smart home orientation from Phoenix Systems to walk us through the smart door locks, MyQ Garage, and wifi range extenders. We are supposed to get "white glove" service and an orientation , but we have not gotten anything from the team. Please know that you will not get your Lodge access badges from the Southern Springs HOA on the day you close. As a matter of fact, the HOA will not give you access to anything until after they verify your home purchase after closing, so don't expect access to amenities at closing even though you pay your HOA dues with the closing. Plus, you will need one check for your access card and another check for your community name tag for anyone other than the primary homeowner and spouse. Also, this will hold you up from getting HOA approval for any upgrades to the home you might be considering having done BEFORE you move into your house. This is because they will not give you access to the web site for the HOA approval forms until after your closing. So, we could not get a concrete patio or fence installed the week after we closed because we had to wait until after closing to submit the requests for approval (so inefficient). Oh, and the approval committee for large projects only meets once per month at the beginning of the month, so make sure you have your package ready to go so you can submit immediately after you get access to the web site and the online forms. Then, run your checks (yes, these cost money) over to the Lodge (that you don't have access to yet). My recommendation would be to shop around for yard irrigation. Performance Lighting and Irrigation does not answer their phone and only seems to respond to email. Their seasonal maintenance seems expensive to winterize In the Fall and open the lines in the Spring. Plus, they are tremendously expensive if you want to make a change to the system and cut or cap lines for things like a concrete patio extension. They want to charge me $1800 to dig up, cut, and cap a few lines to accommodate the concrete patio. And, no, the builder would not allow us to make this adjustment during the irrigation installation. The technician who provided my orientation was nice enough, but he did not show me where all the heads are or whether or not they were working and pointing in the right directions. I hope our lessons learned help with your build! ... More

All of the Dell Web teams were very responsive during the process answering any questions and keeping us updated on progress and next actions. The inspection and completion of purchase was seamless accommodating our schedule and needs.

My initial calls to the warranty department were answered promptly and addressed with a sense of urgency.