Del Webb Reviews in Nashville, TN

I was very disappointed in Pulte Mortgage. It was not a satisfying experience compared to other lenders. I also was left in the dark a bit in setting up HOA.

I was fairly please with the buying process however, when it came to the walkthrough and final walkthrough there was a problem. The lot was not properly graded when it was developed, which created the situation of having standing water. After the first walkthrough Pulte re-graded the back and side yards, creating a large ditch across the entire back of the property, inside the property line. Ditch was not there at the first walkthrough. This had a major impact of the yard itself, reducing the amount of space in the yard (I had planned on putting in a fence for my dogs) as I learned the HOA would not permit a fence to cross the ditch. Well, When I bought the house there wasn't a ditch! Now with the ditch I have continuous standing water, the grass is dead, and we have a breeding ground for mosquitos as well. I asked repeatedly for Pulte to remedy the situation yet they have refused. ... More

TJ was/is awesome!!! got everything done that i needed!!!

Poor quality trade workers brought in so work is poor. Tiles on floor uneven where a toe bumps them. Poor drywall and paint work. Tiles left with grout, paint, pencil marks all over. Floors not protected properly during construction so chips, paint throughout house. Certain things requested at the beginning and they weren’t done and told too late to do it.. Garbage left around the house, beer cans. Finishes in the house didn’t match and they didn’t care. Windows poor quality as 4 windows had broken parts. Every person I have met so far has their negative stories as well. The homeowners are nice and amenities but Pulte trades don’t seem to care and project managers apparently are spread too thin. Design center limited choices and high prices. Wasn’t allowed to pick the most expensive cabinets because was told they were only for the million dollar homes. If I want to pay for the cabinet I should have been able to pick what was offered in the center. Talk to homeowners in your area before you consider. Buyer beware! ... More

Very pleased with the decision to move to this community. I have had several things to deal with since moving in but most trades have been expedient in resolving the issues to my satisfaction.

Very responsive to all requests. Complete satisfaction of the buyer clearly obvious. If I was his employer I would be proud to have him working with me.

Project manager Ian has been great. We did everything over the internet

We have mixed feelings about our experience with Del Webb. On the positive side, the sales office was outstanding in both responsiveness, follow through and effectiveness. However, on the builder/warranty side, they were not. Phone calls, text messages and other forms of communications were left unanswered and non-responsive. If it were not for the sales side intervening to help us, we would still be living with defects and issues.

We were disappointed in the first agent we had at the Del Webb sales center. She was extremely rude. Our realtor reached out to the sales manager at the sales office and from there on he worked with us and he was great. As far as the building process, we had questions that were not answered by the building supervisor for our house. Very disappointing. Overall the attention to workmanship is lacking. The home did not look like a home that was priced so high. It looked more like a very low priced track home. There did not seem to be any pride in the workmanship. All that said we do like the community we just don’t feel that the home will stand up to years of use. ... More

We were pleased with the overall home buying experience. We were kept updated on the build progress of the house. Impressed with build quality.

TJ was outstanding. Vickie and Keith were very professional

It is questionable whether final power washing was done as there was mud on the garage floor Cleaners did a poor job of final cleaning. Painters were very careless, leaving permanent damage to flooring and concrete. Cracked windows have not been replaced. French door handles do not line up. Overall quality is not up to the claim of a high quality home.

The process of building, my home was very good. Keith, Sales, and TJ building superintend, were outstanding because of their responsiveness , and knowledge. On the other hand, I was very disappointed in Pulte offerings. Although home prices looked reasonable to begin with as it turns out, there are very few opportunities to upgrade, such as lighting fixtures, flooring, paint, etc. so therefore, once I moved in, I had to pay to get what I wanted in the first place. Also, some of the workmanship could have been better. For example, many areas in the home had glue on the flooring, which had not been cleaned up. Also something is seriously wrong with the paint in some areas. It is extremely sticky even after two months. Overall, I am pleased with my home, but caution anyone getting ready to purchase that you’re going to have to put money into the home if you want anything upgraded , additionally, some things aren’t even provided such as towel racks with the excuse that buyers don’t like where Pulte was installing them ... More

From start to finish, my homebuying experience was very positive. From the sales team to the construction team, I was kept informed every step of the way. My construction manager, TJ, was especially attentive to each and every question (and there were a LOT of them) and made sure I understood each phase of the construction process. He provided weekly photo updates and displayed genuine excitement for me as the build came to an end. This was especially important to me because I live in another state. TJ made sure my house was 100% ready on closing day. I can't wait to move into my new home! Thanks to the entire team! ... More

Very easy to work with.

Pulte / Del Webb. The jury is out but I can tell you that Pulte does not have a great reputation in this Del Webb subdivision. Pulte uses sub-standard contractors and the attention to details in regard to workmanship is bad. Maybe things will get better but my “not impressed” meter is not registering right now.

All of the Dell Web teams were very responsive during the process answering any questions and keeping us updated on progress and next actions. The inspection and completion of purchase was seamless accommodating our schedule and needs.

Working with the team at Pulte and Dell Webb was a pleasure. Both the sales and building experiences were well managed, and we updated throughout the process. Thanks to Ryan and Keith for all of their assistance and professionalism.

My salesperson and construction guy - great.

Our experience started out good but then…we are in the final phase of this Del Web development. The sales person we were working with from the start was all the sudden no longer working there(not by her choice) then we get notice from company stating what our closing date was. We were not ask or given a chance to change the date. Since we had not already closed on our house we were looking at having two mortgages and we needed to delay the closing by 2 weeks. We were told NO and that we would be charged $500 penalty a day for each day we delayed closing. No grace, no consideration no nothing except we had to pay $9,000 penalty. This all seemed to be driven that they were ready to be complete and move on to the next project ... More

The community is great. The final fit and finish quality of the homes leaves something to be desired. Many things will need to just be repaired or made right by the owner as Pulte is slow to respond.

Our home is beautiful, thank you to the many workers who played a role in it.

My initial calls to the warranty department were answered promptly and addressed with a sense of urgency.

We were able to purchase a lovely lot thanks to our original salesperson and had an excellent building manager. The overall quality, or craftsmanship, of the build was a little lacking, however.

We've encountered several relatively minor quality issues since moving into our home with most issues being lack of attention to detail during construction. Warranty repairs have been handled in a timely manner with one notable exception. We have a leak at a corner crease of a gutter near our front door that has yet to be repaired properly despite several requests (including photos indicating the leak).