Del Webb Reviews in Nashville, TN

So far so good with my house no complaints.

We love our new home and the community is fantastic! Our construction manager James was very professional and kept up aware of all details along the way!

My experience with my new Del Webb Southern Springs home has been very good. Keith, in the sales office was knowledgeable and addressed every issue in a timely and professional manner. He followed through on all requests and even went above and beyond. My project manager, TJ was exceptional. Probably one of the best experiences in the homebuilding process I had ever had. His attention to detail and his communication skills were stellar. As with any new home, there are always issues to contend with, but I will say Pulte has been incredibly responsive. I would recommend buying and living in Southern Springs. ... More

Basically the house is sound and well built. Materials used are really low end, particle board siding rather than Hardy Plank, all interior trim is paper composite rather than wood, paint cheapest that can be purchased

Our sales experience was excellent. We choose to use Pulte's infrastructure all they way. Took out all of the stress of talking to lenders, insurance folks, etc. Everyone was professional. Well oiled system! Our on-site construction manager is EXCELLENT.

TJ made the whole job go smooth for us.

I've had no major problems, and the small ones were taken care of promptly by the crew.

Builder works hard to deliver a quality product on schedule. Sales office keeps buyer informed of progress on the build.

Everything from the initial purchasing process through construction has been top drawer.

So far so good! Thanks!

Floor plans tailored to retirees. Kept us informed throughout the build process.

My sales rep was very knowledgeable and helped me get the home and lot that I really wanted. The build experience was good and I was updated every week on the status of my home. My only complaint is the paint that was used on the inside walls feels like primer and I was not given any for touch ups!

Working with the sales and team building the house was seamless. They were courteous of our time and kept us informed of all updates and timelines as they occurred. Closed on the timeline despite weather and Covid issues. However, there is some disappointment in some of the final finishes. As the community has grown some of the finishes that were in the model that were either standard or options are no longer available like a painted garage or wainscoting.

Our buying experience started during the height of the COVID 19. We visited Southern Springs Tennessee for the 6th time in mid June and decided to start the purchase process for our favorite model the Abbyville.. After driving home to California we finalized the contract over the internet. We even completed the final design on the computer from home and this was handled beautifully by Del Webb because after we moved in on December 1st we love all the choices we made. Due to the situation on our move we requested a closing date about a week and half earlier and Pulte was able to do it despite difficulty in getting windows, cabinets and appliances due to COVID. We are very happy with our new Tennessee home. ... More

Building Supt. Great guy to work with

Our construction Mgr was very helpful. There are many points to cover and he did a great job but realistically some things you will not find until you live in the house. They have been great about a response to correct if fix problems.

You do not buy a house you buy the neighborhood experience of an active adult community. If you are willing to get involved in everything that is offered then it is a great purchase. If not you can build your home substantially cheaper. That said our community activities can extend your lifespan

Keith, Connor and Richie were great to work with.

The process was great but I had a delay in the building process. This was not Del Webb’s fault but a permit problem. I love my house and the community.

Pulte sales and construction people are committed and demonstrate a sincere desire to satisfy their customers. Choosing the right home design and options was the difficult part of the home buying experience. Expect to pay more for options.

I would say that, overall, we had an excellent experience with Pulte/Del Webb at Barton Village in Lebanon, Tennessee. The actual people we dealt daily/weekly with (sales/construction manager/project manager/vendors/mortgage company) all seemed sincere, trustworthy and motivated to deliver a quality product. I think it can be the "luck of the draw", depending on the part of the country, on how these folks approach their jobs. We were very fortunate. Like any big corporation, the local people are often constrained by the "home office" and various policies/practices/bureaucratic red tape that limited what that could often do. Even when those policies and practices don't make a lot of sense, depending on the development and house. Which leads me to another point. Remember that, generally speaking, these are essentially semi-customable builder grade homes. Sure, they want you to end up "happy" or satisfied with your new home. However, it is also a business where Pulte/Del Webb wants to make money to keep shareholders happy. Despite the fact that you can pick out your lot, floor plan, and purchase upgrades, this process isn't the same as if you hired an architect/general contractor to build your dream home. I encourage you to conduct a lot of research, talk to friends, and ask lots and lots of questions from everyone you deal with from the first time you step into the sales office. Make detailed notes of each conversation and keep each email you receive so you can follow up as necessary. Take plenty of time to prepare for your visit to the design center and come prepared and take as much time as you need during the pre-drywall and other inspections. After all, you are probably paying a lot of money for this home. You are the customer. Protect your investment. Be your own advocate. They sell you on the "experience" and the landscaping and sidewalks and amenities and the "community"; however, you will spend most of your time in your house. Make sure you get what you want and what they promise you. With that said, we would definitely do this again (not that we hope ever need to) and would recommend Pulte/Del Webb to others. We are really enjoying our new place! ... More

We purchased a brand new 'spec home' sight unseen because of a significant price drop. We are happy with the home and the neighborhood. Is everything perfect? No. We had some issues such as an exterior door handle coming apart instantly, some electrical outlets not working, and water accumulating under the condensate. Pulte Homes and their agents responded fairly quickly and appropriately.

The final price was a bit of a surprise. All the options add up really fast and some items we thought should have been included were not included or were not even offered. For the cost we felt closets should not be wire shelves, but should at least be wood, and a pot filler was not an option. The floor plans and style of homes are great and the purchase process was very well organized.

I think when you go to closing, you have a right as a buyer to be involved in a convenient time and date for the closing. We had to close on December 20 and we had airline tickets for a Christmas holidays and they would not budge. I think that sucks

Great sales representative. Excellent project manager. However, we will be repainting the flat white painted interior walls with semi gloss paint. After moving in, we were not pleased with the sloppy dark-blue caulking job around the exterior white trim (project manager is helping to get this, and several other minor issues resolved). The sales and office staff are outstanding!