Del Webb Reviews in Nashville, TN

I am so pleased with my home and appreciate the quick responses to any concerns I may have. The pre-closing walk throughs and preparation for closing was excellent.

Turnkey approach to home buying

They delivered what was promised- not perfection, but more than what was promised. We are very satisfied

I think when you go to closing, you have a right as a buyer to be involved in a convenient time and date for the closing. We had to close on December 20 and we had airline tickets for a Christmas holidays and they would not budge. I think that sucks

Great sales representative. Excellent project manager. However, we will be repainting the flat white painted interior walls with semi gloss paint. After moving in, we were not pleased with the sloppy dark-blue caulking job around the exterior white trim (project manager is helping to get this, and several other minor issues resolved). The sales and office staff are outstanding!

Had a very good home buying experience with Del Webb Southern Springs in Spring Hill, TN. From Design to Mortgage to Build Quality and Closing, Del Webb and Pulte Homes provided great customer service and excellent communication. The Construction Manager sent us weekly emails with pictures on progress. He also was very responsive to questions and concerns. I would say the same for the Pulte Mortgage team. Build quality was very good with two exceptions. The builder's painters were pretty sloppy with the overspray, especially on the floors. We are still cleaning overspray from floors as we fully move into the house. Also, the quality of the concrete pour and cure in the garage was substandard. They did a great job of grading it to run down to the driveway. But the concrete is already cracked (summer pour), and the flex gaps look like they were hand drawn by a kindergartner trying to draw a straight line. Just a note that Phoenix Systems and the Builder Technology Team (Smart Home and Low Power electrical) are not very responsive. We have been in our home for almost one month, and we still do not have a scheduled smart home orientation from Phoenix Systems to walk us through the smart door locks, MyQ Garage, and wifi range extenders. We are supposed to get "white glove" service and an orientation , but we have not gotten anything from the team. Please know that you will not get your Lodge access badges from the Southern Springs HOA on the day you close. As a matter of fact, the HOA will not give you access to anything until after they verify your home purchase after closing, so don't expect access to amenities at closing even though you pay your HOA dues with the closing. Plus, you will need one check for your access card and another check for your community name tag for anyone other than the primary homeowner and spouse. Also, this will hold you up from getting HOA approval for any upgrades to the home you might be considering having done BEFORE you move into your house. This is because they will not give you access to the web site for the HOA approval forms until after your closing. So, we could not get a concrete patio or fence installed the week after we closed because we had to wait until after closing to submit the requests for approval (so inefficient). Oh, and the approval committee for large projects only meets once per month at the beginning of the month, so make sure you have your package ready to go so you can submit immediately after you get access to the web site and the online forms. Then, run your checks (yes, these cost money) over to the Lodge (that you don't have access to yet). My recommendation would be to shop around for yard irrigation. Performance Lighting and Irrigation does not answer their phone and only seems to respond to email. Their seasonal maintenance seems expensive to winterize In the Fall and open the lines in the Spring. Plus, they are tremendously expensive if you want to make a change to the system and cut or cap lines for things like a concrete patio extension. They want to charge me $1800 to dig up, cut, and cap a few lines to accommodate the concrete patio. And, no, the builder would not allow us to make this adjustment during the irrigation installation. The technician who provided my orientation was nice enough, but he did not show me where all the heads are or whether or not they were working and pointing in the right directions. I hope our lessons learned help with your build! ... More

All of the Dell Web teams were very responsive during the process answering any questions and keeping us updated on progress and next actions. The inspection and completion of purchase was seamless accommodating our schedule and needs.

My initial calls to the warranty department were answered promptly and addressed with a sense of urgency.

No cable service, closed apx 8 weeks ago...1-24-23

Over all a good experience. Have a few issues nothing major and they are taking care of them on timely basis.

We were updated though out the process and the issues taken care of.

Great experience overall. Happy to be here

We really like the layout and design of our new home. The community and residents are great. Our only area we wish was little better was the workmanship of the home. It seems speed was a higher priority than the workmanship of the finished product.

My husband & I feel blessed to be in our new home in Sweet stage of life!

It's enjoyable tailoring your new home to your personal preferences given the multiple choices.

It would be very helpful to physically look at the lots before making a choice which to buy The appliance package is difficult to choose without knowing which models you will be getting

Very nice home. Warranty issues tough getting resolved

We are very happy with our new home. Great neighbors and very cute houses. Employees here are very nice.

The build process was smooth for the most part. Once moved in, we discovered the dish washer was fully installed without a power cord. It took 4days to get one along with the final microwave. We are still waiting on the trim kit after closing a month ago. In spite of that, del Webb has been very responsive and staff very helpful and friendly!

It takes time to settle in and evaluate the home with what needs work and what you enjoy most about it. I have been fortunate to live in several new homes in the past and can’t help but to compare workmanship. I am very happy with my new place and it already feels like home!

Quality of workmanship and materials for the price of the home is less than would be expected. We purchased the home in the community for the life style but are disappointed in the house.

Painters need some final finish training.

Construction manager was easy to work with and listened to our concerns. Found the sales process to be questionable in that not all options were reviewed or explained well. Definite misunderstandings in the design phase. Some areas had construction changes that were not part of the original specifications and not covered with us. Took some negotiation to get what we needed and what our floor plan showed. Quality in some areas is questionable. So far the warranty process is working well and the individuals have been very helpful. Love the community.

Beautiful home built in timely manner. Exceptional field managers who are responsive and personable. ( James and Connor). Warranty person very responsive too (KrisAnn). Great floor plan friendly neighborhood.

BEFORE you sign the dotted line find how your lot will be graded. Don't be caught off guard by a nice level lot before construction ends up with a berm and a ditch through the middle of your back yard.