Del Webb Reviews in Nashville, TN

This is the 3rd Del Webb home we have purchased. We previously bought in Sun City Tx, and Frisco Lakes. The walk-through was the worst we have experienced. Building materials were left in the home, trash in the garage and lanai. We were promised power-washing before moving in in these areas but it never happened. We are still trying to figure various features of the home which were not explained to us.

Check everything during the build process, the subs are only concerned about getting to the next job and not getting it done right.

Get involved and follow up by inspecting.

House was built very rapidly. Limited number of options. Unwilling to make small changes during building process if not in the plans even though it could save the builder and purchaser money. Very important that the purchaser remain involved during the building process. The order of the building process is not always the most economical. For example not putting in outlets in some cases before the drywall was installed. Drywall was installed over switch boxes. Suggest that you make lots of pictures of walls before the drywall is installed. Follow up all discussions by email in order to put everything in writing. ... More

After walk thru and signing off, we walked out of house and noticed the garage door was damaged on the inside. The reviewing agent hadn't noticed it either and said that it wasn't a problem that he would see that it was fixed. No one has called about fixing the door since we closed in July. The agent we dealt with has been transferred. Is Del Web going to stand behind this promise? We have emails with a picture from the agent saying that it would be fixed. We are not able to move in yet, but the agent had our email and cell phone to pass on to who ever was in charge to fix the door. We are not happy. ... More

check the contract fully

Cost per constructed square foot is exorbitant against comps in the area and 20% higher than the rest of the Southeast. The problem is that there are almost no other choices for active adult lifestyle.

Too many issues with the quality of products and workmanship used in the new home. We had walking inspections before closing but many more issues were found after the move-in date. Design changes were not discussed before us taking possession. Issues with cabinets, doors, door frames, wood flooring, light switches, and outlets.

We are really disappointed that the quality and follow-up on issues has been so lacking. Our closing got delayed 3 times mainly due to quality issues (and very obvious stuff). We probably should have delayed it further for issues that were promised to be resolved after close (50% now resolved after 6 weeks) but they wore us down and had to vacate previous home. That being said, we do not regret our decision to come to our Del Webb community and will continue to be a thorn in the side until all is resolved.

The quality and materials are above average and the value is well worth the price. The trust factor is not good. The sales and materials coordinator were very trustworthy. The building foreman were in too big a hurry and the subs made way to many mistakes. You would think they could build the same house over and over and not make the same mistakes, but they do. You can tell they get rewarded by the number houses built per month. Lot's of rushing to compete houses at EOM. Issues are ignored during building and the goal is to get to closing as fast a possible and let the warranty team fix the problems. The warranty team is doing a good job, but all of this could be better, cost effective and on time and under budget with just a few tracking changes. But, pretty much management does not want any feedback, they have this and they know what they are doing, and could care less about correcting the problems. The answer is it was designed this way. ... More

Fun experience ,walker was great

Water pressure is terrible and response in getting repairs done is extremely snow or nonexistent.

Construction supervisor was great and punctual.

We were disappointed in the first agent we had at the Del Webb sales center. She was extremely rude. Our realtor reached out to the sales manager at the sales office and from there on he worked with us and he was great. As far as the building process, we had questions that were not answered by the building supervisor for our house. Very disappointing. Overall the attention to workmanship is lacking. The home did not look like a home that was priced so high. It looked more like a very low priced track home. There did not seem to be any pride in the workmanship. All that said we do like the community we just don’t feel that the home will stand up to years of use. ... More

The community is great. The final fit and finish quality of the homes leaves something to be desired. Many things will need to just be repaired or made right by the owner as Pulte is slow to respond.

We are happy to be in the community. People are very friendly. However, Pultry uses subcontractors that don’t care about the quality of their work. Still waiting on getting repairs completed

Not enough attention and explanation given to detai ls of home and property purchased.. an extra person is needed besides sales to go over fine details in the building and extras in that phase of picking out all the add on's. A great deal of money was wasted on your part , by installing goods before house was in final stage.

I love my home don't get me wrong. The quality of workmanship is gone. I've been here for 2 months & my cabinets have fallen apart. The concrete front porch is cracked so badly that it needed to replaced before I moved in. Filling the broken chunks of concrete makes both the front porch & back patio look cheap & worn out. For how much this house cost, everything should have been perfect. I can't believe some things passed their inspection because they didn't pass mine--like crooked window trim, missing paint or paint where it shouldn't be (like on windows). Also what's shown in the model is not what you get. The models need to be updated to reflect included product availability. ... More

Felt there was a good deal of misinformation right from buying process & through building process. Fell strongly that overall finishes could be a LOT better. At 80 yrs old, I am not getting down on the floor to clean & scape areas that should have been done for me.

Disappointed with the number of things that needed to be corrected. Instead of being addressed by builder, the home buyer needed to identify these issues and then follow-up with builder to see if they have been addresses.

The walk-thru scheduled 10 days before the actual closing should show a home with a short punch list...a home that's almost perfect and ready for move-in. My list of open items was 2 pages long, and the 'promise' that the home would be 100% ready by closing date did not happen. The closing date is set by Pulte...not the buyer. Read the contract carefully.

I like my new home and the community. The property management staff has been helpful. The design of the house attracted me to it. The open kitchen, the covered lanai, and the covered front porch are all desirable. I am very happy with the led lighting. I would suggest that a buyer add extra lighting over the location of the headboards of the beds and by the entry door in the garage. I am glad that I did this. I was disappointed by the many items that remained unfinished at the time of the closing. I am spending a lot of time assisting with the resolution of the items. If I am not here at the time of the repair, too many things get left undone. In general, the response has been good to resolving the issues and most of the open items have been taken care of. However, the carpet was installed with damaged fibers throughout and the installation was substandard. There are also many highly visible gaps showing at the baseboard. I am still waiting for a resolution to this issue over a month since the closing. The builder needs to hire more experienced installers, and if something goes wrong, the issue should be resolved quickly. Flooring is important. It is difficult and inconvenient to change it once the furniture is moved into the house. Experienced installers should inspect the products for defects and carefully install only quality materials that are free from defects. ... More

A builder is only as good as the subcontractors he selects and employs. The HVAC, paint, and tile contractors were marginal. The HVAC location was part of our original contract, which the HVAC contractor didn't read and installed HVAC incorrectly, which took three months to get right. There are numerous examples of wall paint overspray on the hardwood floors and tile. Cabinetry is damaged and lacks proper finishing molding which we are still waiting on. Also waiting on a garage door. The door hardware doesn't fit properly. The tile and grout in our $10000 upgraded bathroom was unacceptable and poor quality, yet Field Manager Richy T refused to fix it properly - the two options he offered were unacceptable and would have caused further damage to the tile and structure. ... More

Sales office experience great- build out only so so…watch your back. The community is wonderful, quality of workman ship needs watching as you build.

I am very disappointed in the overall quality of the workmanship as well as the lack of sufficient energy saving materials. The lack of sufficient insulation in the walls and ceiling is very noticeable to a person moving from California where energy saving materials such as thick insulation are required and have been for years. The builder seemed to focus on building houses that save them money while charging customers a premium for the Del Webb name and lifestyle. Also the communication with Pulte throughout the building process was poor as most of my information about the building progress and issues to address were the result of texts from my neighbor or phone calls from my brother, a contractor, who made a site visit. ... More