Del Webb Reviews in Nashville, TN

Everyone was nice to deal with. Painters did a horrible job. Didn’t like where some residence got their garage painted and i was told they didn’t do that. Landscaping isn’t great and concrete job on porches and drive isnt that great.

Our buying experience started during the height of the COVID 19. We visited Southern Springs Tennessee for the 6th time in mid June and decided to start the purchase process for our favorite model the Abbyville.. After driving home to California we finalized the contract over the internet. We even completed the final design on the computer from home and this was handled beautifully by Del Webb because after we moved in on December 1st we love all the choices we made. Due to the situation on our move we requested a closing date about a week and half earlier and Pulte was able to do it despite difficulty in getting windows, cabinets and appliances due to COVID. We are very happy with our new Tennessee home. ... More

Building Supt. Great guy to work with

I was pleased by how much I was informed during the building of the home and the quality of the build.

I would never recommend Pulte as a builder. The quality for the price was not good. The follow through with construction issues was poor. I was asked to say that the home was complete at closing, even though it was not complete. The house is not complete as of 10/22 and we closed on 8/10.

We really like the layout and design of our new home. The community and residents are great. Our only area we wish was little better was the workmanship of the home. It seems speed was a higher priority than the workmanship of the finished product.

After walk thru and signing off, we walked out of house and noticed the garage door was damaged on the inside. The reviewing agent hadn't noticed it either and said that it wasn't a problem that he would see that it was fixed. No one has called about fixing the door since we closed in July. The agent we dealt with has been transferred. Is Del Web going to stand behind this promise? We have emails with a picture from the agent saying that it would be fixed. We are not able to move in yet, but the agent had our email and cell phone to pass on to who ever was in charge to fix the door. We are not happy. ... More

We bought a quick move in that met most of our needs. We intended to make adjustments to the house based on information that was provided to us by the sales team and construction supervisor. After purchase we discovered from the contractors we attempted to higher that the information that had been provided to us was not accurate. We also discovered there were many problems with the wiring in the house that should have been discovered and easily corrected by a quality control inspection before completion of the house. As for responsiveness, we drove 900 miles to meet with the person who would do a "walk-through" with us the week before closing. That person did not show up as he was busy with another meeting at the time we were to meet. Our walk-through happened about an hour before our closing. We also scheduled a meeting with a construction supervisor to discuss exactly what we could do to modify our home to meet our needs. Again, that person did not show up for our scheduled meeting. Over-all we are happy with our home, but very disappointed with how we have been treated by Del Webb/Pulte. ... More

Over a month later I'm still waiting for a response to a response to correct the many construction issues that I reported. No one even came out to look. The only thing that was corrected were the electrical issues with a doorbell and a gfi outlet that didn't work. There paint is everywhere that it should be and is missing where it should be. It is obvious that Del Webb doesn't use skilled tradesmen. If the finished product looks this bad I'm wondering about the quality of house's construction that I can't see. If Del Webb used the same quality sod in the common areas and around their model homes as they did in my yard full of weeds, no one would buy their homes. ... More

When you go through the models and fall in love with THE one, you find out at the selection meeting how expensive it’s going to be. Everything is extra! During construction, the workers show a lack of respect for what you have dearly paid for. Very disappointing. It creates a lot of work to redo things that could clearly be avoided with a little more care and pride.

Excessive amounts of poor construction, painting, molding, concrete, siding and roofing. All issues that could be fixed, but not much seems to happen.... fix one thing, come back a few weeks later fix something else... on and on... unacceptable for new construction!It would be nice to be able to move into a new home, and not feel like you need to constantly be under construction because someone did not do their job right in the first place!

several workmanship issues for new home that were completely unnecessary. there were several almost stupid mistakes and issues that the builder should have seen during the building process. the field manager did a great job to correct them and the warranty department run by a lady here at del web is wonderful, she schedules everything that's needs to be fixed, you can count on her. most members we spoke with were very disappointed with issues in their homes caused from the builder.

No hard sell, guidance along the way, easy, good value. Highly recommend!

My husband & I feel blessed to be in our new home in Sweet stage of life!

Quality of workmanship and materials for the price of the home is less than would be expected. We purchased the home in the community for the life style but are disappointed in the house.

check the contract fully

Was kept informed and completed on schedule

Management uses that is someone else’s job

Paint washes off when wiped .. cheap cheap.. also some spots sloppy...

Our construction Mgr was very helpful. There are many points to cover and he did a great job but realistically some things you will not find until you live in the house. They have been great about a response to correct if fix problems.

Responsiveness slow to non-existent due to virus. Needed more effort to “find a way”. Over 8 weeks in and house still has unfinished items.

Love that the yard upkeep is included in HOA fee. But it took 48 days for my first lawn cut. My home is not yet on GPS, so I have missed mail, shipments, etc. Suggest to new homeowners that you may have to include Del Webb Southern Springs as a second street address. My home is great. Wish I could get HOA identification and go to pool.

Insure all punch list issues have a specific completion time established. Be aware of the slow hot water delay due to water lines in the slab. Closely inspect final cleaning quality.

Hot water takes forever to come out of any of the faucets. And if you shut the water off and return a few later the process begins again. WHY

Painters need some final finish training.