Del Webb Reviews in Nashville, TN

The workmanship is not quality

If I could take all this buying back I would. I wouldn't tell friends to buy here after this experience.

We experienced constant delay in the building of our house. The workmanship is substandard possibly due to the workers doing their tasks in freezing conditions and in the dark due to lack of power, which was not turned on until the last couple of weeks of the project. The materials used to build our house are of cheap quality and since we moved in we have been identifying problems and upgrading some of the items.

We bought a quick move in that met most of our needs. We intended to make adjustments to the house based on information that was provided to us by the sales team and construction supervisor. After purchase we discovered from the contractors we attempted to higher that the information that had been provided to us was not accurate. We also discovered there were many problems with the wiring in the house that should have been discovered and easily corrected by a quality control inspection before completion of the house. As for responsiveness, we drove 900 miles to meet with the person who would do a "walk-through" with us the week before closing. That person did not show up as he was busy with another meeting at the time we were to meet. Our walk-through happened about an hour before our closing. We also scheduled a meeting with a construction supervisor to discuss exactly what we could do to modify our home to meet our needs. Again, that person did not show up for our scheduled meeting. Over-all we are happy with our home, but very disappointed with how we have been treated by Del Webb/Pulte. ... More

When you go through the models and fall in love with THE one, you find out at the selection meeting how expensive it’s going to be. Everything is extra! During construction, the workers show a lack of respect for what you have dearly paid for. Very disappointing. It creates a lot of work to redo things that could clearly be avoided with a little more care and pride.

Management uses that is someone else’s job

Insure all punch list issues have a specific completion time established. Be aware of the slow hot water delay due to water lines in the slab. Closely inspect final cleaning quality.

Cost vs quality of materials for home finishing are not too favorable. Finished appearance is good but doesn't seem too durable.

Nice people - overwhelmed, not trained for positions held, sub contractors skill set is severely lacking. Communication between what was agreed to in contract and construction has gaps.

Too soon for me to have a constructive review.

It is questionable whether final power washing was done as there was mud on the garage floor Cleaners did a poor job of final cleaning. Painters were very careless, leaving permanent damage to flooring and concrete. Cracked windows have not been replaced. French door handles do not line up. Overall quality is not up to the claim of a high quality home.

should be able to pick things like lighting etc. when having a house built especially for the prices.

Quality homes. The wait to move into our home was not what we were told or expected. Communication among the Pulte Team is poor. Very frustrating. Realize everyone is trying to do their job, but I would not recommend Pulte to a friend. Built 3 houses in our lives and this is by far the worst experience.

We were promised a smooth build process with lots of communication. Didn’t happen. The only way we found out about anything was to visit the build site after hours, and ask questions. It usually took a day or 2 to get any answers. House is solid, but the finish work is shabby. Example: We had paint on the floor all around the house next to the base shoe. We were also misled on the home options and lost out on a chance to have a sunroom. We found out just after footers were dug but they would not let us revise the plan under the guise of permitting being completed. We offered to pay for new permits to add the sunroom but we’re flatly turned down. We ended up with three different closing dates, postponing our move-in by a month. Each failed closing date came with a notification just a few days before the closing. ... More

You’re signing up for a production line house with a custom price. Don’t expect your house to not have most/all the defects that others have had. Pulte does not appear to improve its methodology as it goes.

Make sure you visit the home every week during construction so you can keep up with the stuff that needs to be fixed and that isn't done correctly. The entire process is focussed on saving Pulte money, not on producing a quality product.

Not what I expected from a well known builder

When we signed the purchase agreement I specifically asked the sales person if the home would appraise at that level. She absolutely assured us it would. It fell short by tens of thousands of dollars. The bright side is after shopping for a mortgage and insurance we went with Pulte for both. And though there are lots of minor issues with the house that need attention the customer care person is great at following through.

I would never recommend Pulte as a builder. The quality for the price was not good. The follow through with construction issues was poor. I was asked to say that the home was complete at closing, even though it was not complete. The house is not complete as of 10/22 and we closed on 8/10.

several workmanship issues for new home that were completely unnecessary. there were several almost stupid mistakes and issues that the builder should have seen during the building process. the field manager did a great job to correct them and the warranty department run by a lady here at del web is wonderful, she schedules everything that's needs to be fixed, you can count on her. most members we spoke with were very disappointed with issues in their homes caused from the builder.

During final inspection it was noted that our irrigation system extends some 8 feet off of our property onto an adjacent 20 foot storm drain easement. Staff had two men come to "fix it". They took 2 to 3 minutes and said it was taken care of. THEY DID NOT CUT AND PLUG OUR SYSTEM. THE 10 HEADS ARE STILL CONNECTED TO OUR SYSTEM AND STILL ACTIVE. That portion of our system needs to be cut and plugged. The 20 foot storm drain easement adjacent to our property has NOT had sod placed on it. There is no ceiling light in the flex room/library. The light switch is in an unacceptable location. The sod on our property was poorly installed with gaps between the sections, portions missing and rocks left on the site. The master bath floor tiles are uneven. There are still dead plants in the front yard that were dead because of the watering ban before closing. Two of the pullout trays in the kitchen are defective. The back splash in the kitchen caulking has cracked. The door to the electrical panel in the garage does not latch. There is considerable construction in our area. There is NO daily cleanup effort made. The roads are left with mud and grave all over. The once per week street sweeping is grossly inadequate. Mud tracks on vehicle wheels onto the driveway and into the garage and tracks into our homes when we walk through the mud. ALSO, UNACCEPTABLE!!! We have spoken with two Pulte employees about these items. We were informed to send an e-mail which has been done. WHEN WILL CORRECTIONS BE DONE???? OUR OVERALL EXPERIENCE WITH PULTE IS VERY DISAPPOINTING TO SAY THE LEAST. ... More

We were told during our Celebration walk through 1-week before closing that our notated punch list issues would be fixed and /or corrected before closing, Well, that walk through was about 60 days ago at this time and only around 20% of those issues have been corrected to date. Dead lawn ( not watered appropriately by builder), dead bushes (same), stained concrete drive and patio.Unfinished cabinet trim.Several other unresolved issues. They keep saying they will fix these, but not yet.

I have been a loyal Del Webb follower since my parents lived in a Del Webb community in Arizona in the 1990s. They had such a great experience in their community and loved their home. I decided then that I wanted the same experience when it was my turn to retire. Unfortunately, the quality of workmanship and the cost do not parallel. Pulte homes are the quality of the original Del Webb name/homes. They are less original with minimal to no choices to make your home individual, and the quality of craftsmanship is poor at best. If I had it to to do over, I would select a different 55+ builder/community. But I still like the concept and think the social side of things will be positive. ... More

Not all options were presented to me initially. The completion date was given as October, but closing didn’t happen until December 19! Trees planted at an extra charge fell over within 3 days. They were obviously set on the ground and not in a hole. When reported, I was told no warranty on any landscaping. That included the 3 hollies by the front door that were dead before I moved into my house. All lights in Master Bathroom (8 bulbs) and kitchen (3 bulbs) quit working 2 days after moving in. I reported the problem and was told it must have been a bad batch of bulbs. I would need to buy bulbs to replace them! NO bathroom fixtures were included in the 3/4 million dollar home! Never was I informed of this. There was no choice on light fixtures nor was there an allowance for me to furnish my own. Kitchen dining area light fixture is not centered and when it was highlighted during walkthrough, the Contractor said he was not allowed to correct the obvious error. I paid an extra amount for surround sound through Phoenix. The company representative assured me not to worry because they would install after moving in. I was paying for the pre wiring. I have not heard anything about the surround sound system after 7 weeks and totally regret working with the Del Webb recommended company. In retrospect, I would not financially or emotionally ever engage in business with Pulte Builders through Del Webb. ... More

Many items needed repair,adjusting or replacing. Still waiting on service for some issues. We were advised to wait until the 11 month inspection period and review.unless an emergency. Frustrating and time consuming to wait for service. Please investigate before you buy.