Del Webb Reviews in Austin, TX

Minimum communication from the time we put down our deposit until the time we moved in. The finish work on the home was terrible. A door was installed backwards, paint specs all over, caulking incomplete on this floors. Most of the topsoil in our front yard was washed away and not replaced and then they installed the grass. The lawn is lumpy and I'm afraid someone's going to twist their ankle on it. We had to give up a small portion of our yard because they improperly graded it. Then they built a retaining wall which cuts off part of our yard. Also we had brochure showing our brick color and the brick on the house is not even close to what was shown. If we had to do it over again we would buy a pre-owned home tear out the inside and get it like we want. Sun City is great though. We do have someone assigned to us to help fix all our problems and he's doing an excellent job. ... More

Quality is only as good as you let Pulte get away with. You must stay on top on construction and fix issues as they occur. Responsive to complaints but almost 2 months in the house still getting repairs done. Quality should be built into house not repaired after.

I would not choose Pulte again because they say things about your prospective lot that are not in accordance with the HOA. They told me I could plant a hedge or line of trees in my back yard to mitigate the traffic noise on Sun City Blvd. This is not true. I must get a special variance which at this time is up in the air. They also failed to tell me that they were going to build up the lot almost 6 feet when preparing the foundation which raised the line of site ABOVE what would have ordinarily been a privacy wall. Now, anyone driving or walking down Sun City Blvd can see into my home and onto my back porch. This fault lies with the sales team who utilize deceptive trade practices to sell their product. I am considering suing them under the Texas DTPA for intentionally failing to disclose a material fact about the lot and construction of my home which would have otherwise caused me to NOT purchase the home. ... More

While this is indeed a new house, there is a distinct difference between new construction and a production built house. Options and choices are not what the average person would expect from new construction.

The development is well planned with lots of landscaping, walking paths, nature trails and friendly people and the weather is great!

The design and quality of cabinets is disappointing. It’s a basic cookie cutter house at a premium price.

Lack of pride in workmanship in interior finishing. Strong QA not done as work is completed and waits for buyer to point out problems as closing closes in. Need QA, QA and QA as each element is finished and have the contractor redo until it is done correctly. Soon the contractor will get the idea it needs to be done right the first time.

Be sure any uncompleted issues are well documented and calendared. Work in days/expectations regarding health .covid requirements. It's been 45 days and we are still waiting to hear from the tile company to set an appt.

Our Del Webb Sales Consultant, Janet, was extremely helpful and very professional. In our opinion, Janet is a terrific person and a great asset for Del Webb! Our Design Consultant, Rachel, was awesome and so talented! Communication with our Construction Manager was only fair in our view. In our opinion, Pulte Homes dropped the ball on several things during construction. Our Purchase Agreement with Pulte Homes included installation of a Home Standby Generator. The installation of our generator was unfortunately not completed until many days after our closing. We believe that this was due to poor communication between Pulte, its subcontractors and the City of Georgetown and due to the necessary paperwork not being handled in a proper and timely manner. Our foundation was chiseled after it was poured for the installation of two electrical outlets. These outlets were set out in our original paperwork. We also contracted with Pulte Homes for the installation of window blinds. After moving into our new home, we experienced several issues with our window blinds including not being able to open or close them easily, several of the blinds were warped and most of the valances were apparently damaged, defective or improperly installed causing them to fall to the floor. Finally, before we signed our Purchase Agreement we were told by Del Webb that a new Amenity Center was going to be built within walking distance of our new home. In February 2025 we were advised by Del Webb that construction on the new Amenity Center was scheduled to start in April 2025 and that the target date for completion was some time in Q2 or Q3 2026. As of this writing, construction on the new Amenity Center has not commenced and we have been unable to obtain a target date range for the commencement of construction from Del Webb. Overall, our construction experience was good in part and not so good in part. We are happy to be Sun City residents! ... More

Felt like bait and switch on the financing end. Stuck with Pulte on everything for one-stop shopping convenience. Very misleading info on interest rate and incentives. Lead to believe both incentives and lower than market rate were in effect. However, did not find out until first closing estimate was dropped on me that the interest rate would be 7% in order to get incentives. Told I could exchange incentives in order to buy down rate. Then multiple last minute underwriting requests with only a couple of days to closing. Was told everything approved and then another request. Left and right hand were not communicating. Seemed like all notifications came at the end of the business day with no way to react. On one occasion, I was told of a problem with the loan at the last minute on a Friday. Had to go all weekend to even find out what issue was. Almost pulled plug on entire purchase due to this. Advice: have your own mortgage company lined up! Do not rely on Pulte. ... More

Buying a home from DellWeb was fairly simple, but the service provided by some is not great. We are provided several options to contact warranty..no one answers the phone or just goes into a waiting period. Leave a message, no returns calls. The warranty process in my opinion doesn’t make sense I rather do text messages. But some on team insist use the website. I don’t use website..don’t give me options if only one is available. Ask Jesse—When it rains a lake is visible behind home and next door too. The fill dirt on property is the crapiest I’ve ever seen. Also, the back yard is so uneven. Who was the PM overseeing this project not a good job. It’s horrible. I was told several weeks ago they are working on it. Lies!!! Also laying rocks on the entrance a dumb idea trucks turn shapely and return rocks back into the roadway. The streetlights are still out some of the them. They know which ones are not working if not ask the PM. The back yard has so many divots it sucks why do I need to level the ground off when the PM should have been Johnny on the spot. Didn’t happen! Don’t understand the warranty options—three of them. Only allowed to use one. Wow. ... More

Although we are very happy with the home, we’ve lowered our ratings as a small issue (identified in the pre closing inspection) remains unresolved - despite repeated promises to address it.

Huge disappointment with construction and delivery. Still open items from the initial walk through over 2 months ago. Home was embarrassingly filthy at delivery. Sales was spectacular but construction sucks!!!!

Sadly, Del Webbs promise of a quality home was spoiled by the builder Pulte. Had I not hired an independent inspector the quality would have been far worse. Issues included the lot being impropriate graded so that water was channeled to the house instead of away. A crappy foundation poor. Frames that were not attacked to the footer. Broken trusses. Posts that did not go high enough to support the roof but ended in mid-air. A quality build would have included none of those. My only regret is that I was not present every day to reject the shoddy materials and workmanship before it was incorporated in my house. They did their best to fix them after the fact, but I cannot say that is Quality, since they would have gone unfixed if I hadn't insisted. ... More

Craftsmanship is horrible. Service was worse. HOA requirements out of this world

Many personnel changes during process. Hard to get a response or attention to problems.

Lived here for 3 months now and still getting repairs made. One big issue of the wall vibrating when the door to the garage is closed, will never be fixed. The house is the price you pay to live in Sun City, and I love the life style here. So I pay the price.

Pulte failed on quality and craftsmanship.

Followed Del Webb/Pulti Homes for many years. Was impressed with finished product until now. Materials and products (kitchen cabinets, trim work) are not good quality anymore. Quality of some of the subcontracted work (painting, drywall, landscaping) is very poor. Subs have very little pride in workmanship. Project Mangers have a rough job trying to provide a quality product with these conditions

We had 3 different field managers during the process and the lack of communication and follow through was disappointing and ridiculous. It took 13 months to complete our home and the final 8 weeks of the process went well with the newlya assigned manager. My entire home was floored with the incorrect flooring and I actually brought that issue to the field managers attention! He had no idea the floors were wrong but claimed he was at the home daily. I only received information or got questions answered if I reached out to them. I did get the VP involved during the final stages due to the fact that my home sat stagnant for 6 weeks. The cabinets in the kitchen are a level 5 upgrade but have so many issues such as nail holes, light rail installed crooked, and blemishes - they look so cheap for an Echelon Series home. Tile is cut so badly in master bathroom - clear caulk doesn't hide the imperfections. ... More

I would like to start off by saying the sales team is Awesome! I watched my home build from day one to closing witched took almost 16 months. From the start I was disappointed with the quality if wood used to frame the home. Numerus twisted, cracked, and warped studs. The concreate driveway had to be redone and is now worse than the original. The most disappointing part of the construction is the finishing work of the home. There are too many detailed issues inside the home to list here. The subcontractors have hired less than competent/unskilled personnel to completed even the simplest work correctly the first time or second time. I feel Pulte field superintendents want the homes to be the best as possible but are stretched too thin with too many homes to complete along with the poor work of subcontractors are causing the lack of consistent quality. I have been in my home just over 2 months and have submitted multiple warranty tickets in the Pulte system and have yet to any of the repairs completed. Most of the tickets submitted are issues that should have been done prior to closing. If I had to do this again, I would not have purchased a new Pulte home. I am here now and will enjoy the Sun City community!! ... More

I believe the builder (Pulte) builds a very structurally sound house. Very well insulated, etc. Our problem is that we got caught in the middle of supply chain disruption, COVID, the hottest market in the country (Austin). It took 14.5 months to build our house. We could not get ANY completion dates on the house until days before closing. A person cant plan a move without a closing date. The finish subs were horrible. The painter was doubly horrible. Pulte's CM was a really good and hard working guy but he was overwhelmed with a huge workload. the clear solution would be been better oversight on the vendors and subs. Minimal supervision on very poor subcontractors creates a circus-like environment and disastrous results. Feel free to contact me again if someone would like more information or recomendations. ... More

The level of overall communication during the construction process and also the follow through on commitments to resolve issues was very disappointing and in many cases non-existent. It’s a nice house, but issues remain.

The sales and design agents were outstanding. However, the home project manager was severely lacking in basic communication and follow-up. Timelines were promised and missed at every step. Punch list items were not completed on time or as promised. The community is outstanding, but the home building phase is poor.

Poor materials and poor workmanship.