Del Webb Reviews in Austin, TX

Too bad I didn't have another choice in choosing my home builder. It wouldn't have been Pulte.

2 months after closing, still waiting for dishwasher. Have no glass in master shower bath. Multiple issues with granite countertops. Cabinets misaligned, handles crooked. Took 5 months to replace broken window. Oven has been repaired 3 times already. Concrete patio is a mess. Plastic towel racks. Wrong lighting fixtures were installed (corrected). Weeks go by with no communication on issues.

I don’t think there is a better community than Sun City Texas but I sure wish Pulte was a better builder. There is no quality process as described on the Del Webb website. You have to be your own advocate and quality inspector. I suggest everyone in the build process get a good home inspector for the pre-drywall, final, and 11 month inspections. You will be amazed at what ends up on the inspection reports.

Sales Representative Adam and the initial buying experience was 5-Star! The home construction and management experience was poor. Initial construction manager was on point and good but he left (Pulte?) for unknown reasons. Steep drop in performance, commitment and ability from next project “manager/helper” assigned. Very poor quality control of foundation build which led to serious punch list issues. Many examples of lack in oversight of trades and construction. Seemed more concerned and aligned with the trades than the buyers. Dismissed buyer concerns in Punchlist walk-through until threat to cancel the Close. No work done on Punchlist until 2-3 days before Close. Close had to be delayed for another 7 days as Punchlist not complete which resulted in more costs (extended lock ins, rent, etc) for buyers. Only in the house about a month, but already several calls to Warranty to fix results of poor quality construction and materials that should have been caught by effective construction oversight. I highly recommend Del Webb’s Sun City, but purchase an existing home. I do not recommend Pulte Construction for a new build. ... More

Buyer BEWARE! We felt that many things during process were misleading. We were told one thing by sales person, electrical rep, and designer and then were not specifically written either way. In our contract. Oven/microwave combo was supposedly unavailable and we were forced to accept a lesser model right before closing with the the threat of not closing on time! We had no choice. They did similar with order contracted mini fridge for the entertainment center, an expensive extra ordered through them. After closing, getting them to complete at least some of the contracted items has been a fight. The sales center personnel tell us that there is no one to contact who can help the unsuspecting home owner. VERY DISAPPOINTED, thinking that Pulte is a quality, honorable builder! They charged an exorbitant amount of money for extras (ex. Mirrors in bathrooms), kitchen cabinet pullouts, electric. Whenever they made changes, we were not compensated. If we would have requested change order there would have been a $500 cost! We felt rushed through the design process (3 hours only!). Total landscaping package extra so we would meet local code, INCOMPLETE! Their employees are a product from the top down. We asked for someone to contact us personally but no one has bothered! ... More

Supervisors couldn’t stay on top of workmanship that was not up to standard: kitchen slide-out drawers failed in the first week as some weren’t assembled properly. Repair on a tray ceiling to make the coffer plumb is still noticeably different color and texture. Floor tiles aren’t level and smooth and I’ve tripped on edges that stick up. I bought the new-build house in progress-not finished , drywalled and I was not permitted to make any changes to the items that weren’t even installed- like the tile floor. There is a widow sill in the master bath that has the tile company logo clearly visible on the underside as it is above my head in the shower- where was the supervision of the workers? Why would they think that’s okay? In this competitive market, I didn’t get a great deal. I’m in the warranty period…and exhausted, and disappointed. ... More

You don't move to Del Webb for the house quality. Poor workmanship, very mediocre materials and and very slow response, if any to make things right. Very disappointed!

Incredible lack of attention to detail as a whole. Lack of overall quality in workmanship by almost all of the tradespeople utilized during the build process. Indifference by responsible parties involved in the build process. Overpriced for what we received but that's the crazy market we are in. Thankful to have a new home but would do it differently if we had to do it again. From what we have learned, this is standard operating procedure in a home built by Pulte within Sun City- Georgetown, TX.

Get inspections done at pre-drywall, pre-close and 10 months out (just before 1 year warranty is up). I have future neighbors who are experiencing major issues and have brought Pulte management in to review the poor quality.

Recommend waiting to build a home when not in a housing boom in order to ensure better quality control and customer service.

I was surprised at how sloppy the overall craftsmanship was in the details. I have found at least one corner not square. There is at least one crooked wall. Most of the electrical outlets don't cover the entire hole leaving the appearance of small holes next to the outlet plates. Some of the cabinet doors were hung crooked and the depth is that of cabinets put in a cheap house. The upgrade to the blinds is a disaster and will need to be replaced because they are crooked and cheap. Water drainage between houses is poor and will need to be addressed. We've been here less than two months so I'm sure we'll find more issues as time passes. ... More

Quality and workmanship is absolutely awful. Huge lack of pride in workmanship, interior finishes and if their clients are taken care of. The construction crews are some of the worst in the business.

Hire your own Realtor!!!

Once the home was finished, and the day before my closing, I had my “walk-thru” with the sales rep and the construction supervisor. Here are just a few of the problems: Almost every electrical wall plate in the home had gaps in the sheet rock and the wall plate. I was told by the construction supervisor that the workers use a sledge hammer to punch through the wall/sheet rock for the electrician to locate and install the electrical outlets. Another problem: There are two areas where the ceiling was dropping. Another problem: One kitchen cabinet had the door handle mounted on the wrong side of the cabinet door. Another problem: In the guest bathroom, the 2-piece shower wall did not have any caulking between the panels. Another problem: A window, on the outside, had a big chunk missing on the window frame. Another problem: At the walkway entrance to the front door, the metal fascia is ragged and dangerous. I was advised to NOT hold up the closing, and that these items will be taken care of (fixed) after the closing. Well, nearly 3 months later, and none of these problems have been fixed. In fact, there is a Warranty Department to handle construction problems because there are so many complaints, and they are back-logged! I expected a better home buying experience, and didn’t get it. ... More

Terrible workmanship. For every task completed, more damage is done. A week before closing you are expected to find all the errors to be fixed. Seriously, instead of having a quality control person, they expect senior citizens to find everything wrong for them to fix. You close before the house is done, and good luck getting a response. I have a sharp metal strip standing standing straight up running the length of my slider as they didn't finish the flooring. So many gaps, errors, and cosmetic mistakes. Cabinets were broken, and I have the replacement parts in my garage. Once again it seems to be no ones job to actually complete the house. So much unskilled labor working on these homes, trying to do a job they don't actually know how to do. All tile in our walk in shower had to be ripped out once due to not being installed correctly. Love the design and look of the home, but Pulte is not delivering a quality completed home in the end. It's making you sign before it's done, then waiting until you stop complaining. ... More

Will review after repairs completed

Before they had our money, the salesman and general contractor were great. Three weeks after we moved in we had a storm and discovered multiple leaks and ceiling damage. The builder is refusing to fix anything because it is wind driven moisture (there was little to no wind).

I understand supply shortage delays but I am having a difficult time understanding the lack of quality and commitment to dealing with issues within a timely manner.

Worst home buying experience. House structure is bare minimum to meet code and nothing extra. Lots of particle board instead of actual lumber. No leniency for small design changes. To get a decent house you have to spend thousands of dollars in upgrades. After more than a month after closing we are still trying to get simple things completed such as paint touch ups, irrigation system corrected, caulking around the house both inside and out, damaged tile repaired, etc. We give up on the cleaners and cleaned dripped paint and grout off the floors ourselves so we could start moving in. We also did some of the texture repairs and painting ourselves with areas we could safely reach. There was no pride and ownership in the project. It was simply a cookie cutter manufacturing process to get a house sold, erected, and closed as quickly as possible in order to move on to the next one. I will never recommend this builder to anyone. ... More

Run!!!! Don’t buy from Pulte Homes as they were awful to work with! Everything from yard to doors- painting poor - Sheetrock poor; just an awful experience!! And they make you feel like you should just accept the their poor workmanship!

The final cleaning and detailing of the home was sloppy and poorly done. No attention to detail! Overall the quality control was poor, at least 4 contractors need to fix/finish items after move-in.

We like the neighborhood but are shocked at how Del Webb won't take responsibility for blatantly poor workmanship. Within 2- 3 weeks of moving in, we noted the stonework on the exterior was cut and obviously installed wrong. We paid extra and it is embarrassing. The inspector came out and shrugged his shoulders and said you should have brought it up sooner. He never followed up and won't return calls. They bottom portion of the house missed stucco and paint. All they did was paint on the concrete and forgot the stucco. We will seek all avenues available to us to have Del Webb honor the warranty ... More

Workmanship on our home is awful. Attention to detail is lacking. Promises made to correct problems rarely kept. Not a satisfied owner.

After closing, it has been a nightmare. I have had multiple warranty issues as well as poor follow thru from the builder. Still living out of boxes because issues haven’t been resolved since Closing on May 21, it’s now July 5. My life, my schedule has been disrupted,disregarded and disrespected.

Good until closed on house then no one to followup on problems or instructions on how to use smart home features which I paid extra for.