Del Webb Reviews in Austin, TX

Incredible lack of attention to detail as a whole. Lack of overall quality in workmanship by almost all of the tradespeople utilized during the build process. Indifference by responsible parties involved in the build process. Overpriced for what we received but that's the crazy market we are in. Thankful to have a new home but would do it differently if we had to do it again. From what we have learned, this is standard operating procedure in a home built by Pulte within Sun City- Georgetown, TX.

Get inspections done at pre-drywall, pre-close and 10 months out (just before 1 year warranty is up). I have future neighbors who are experiencing major issues and have brought Pulte management in to review the poor quality.

Recommend waiting to build a home when not in a housing boom in order to ensure better quality control and customer service.

I was surprised at how sloppy the overall craftsmanship was in the details. I have found at least one corner not square. There is at least one crooked wall. Most of the electrical outlets don't cover the entire hole leaving the appearance of small holes next to the outlet plates. Some of the cabinet doors were hung crooked and the depth is that of cabinets put in a cheap house. The upgrade to the blinds is a disaster and will need to be replaced because they are crooked and cheap. Water drainage between houses is poor and will need to be addressed. We've been here less than two months so I'm sure we'll find more issues as time passes. ... More

Quality and workmanship is absolutely awful. Huge lack of pride in workmanship, interior finishes and if their clients are taken care of. The construction crews are some of the worst in the business.

Hire your own Realtor!!!

Once the home was finished, and the day before my closing, I had my “walk-thru” with the sales rep and the construction supervisor. Here are just a few of the problems: Almost every electrical wall plate in the home had gaps in the sheet rock and the wall plate. I was told by the construction supervisor that the workers use a sledge hammer to punch through the wall/sheet rock for the electrician to locate and install the electrical outlets. Another problem: There are two areas where the ceiling was dropping. Another problem: One kitchen cabinet had the door handle mounted on the wrong side of the cabinet door. Another problem: In the guest bathroom, the 2-piece shower wall did not have any caulking between the panels. Another problem: A window, on the outside, had a big chunk missing on the window frame. Another problem: At the walkway entrance to the front door, the metal fascia is ragged and dangerous. I was advised to NOT hold up the closing, and that these items will be taken care of (fixed) after the closing. Well, nearly 3 months later, and none of these problems have been fixed. In fact, there is a Warranty Department to handle construction problems because there are so many complaints, and they are back-logged! I expected a better home buying experience, and didn’t get it. ... More

Terrible workmanship. For every task completed, more damage is done. A week before closing you are expected to find all the errors to be fixed. Seriously, instead of having a quality control person, they expect senior citizens to find everything wrong for them to fix. You close before the house is done, and good luck getting a response. I have a sharp metal strip standing standing straight up running the length of my slider as they didn't finish the flooring. So many gaps, errors, and cosmetic mistakes. Cabinets were broken, and I have the replacement parts in my garage. Once again it seems to be no ones job to actually complete the house. So much unskilled labor working on these homes, trying to do a job they don't actually know how to do. All tile in our walk in shower had to be ripped out once due to not being installed correctly. Love the design and look of the home, but Pulte is not delivering a quality completed home in the end. It's making you sign before it's done, then waiting until you stop complaining. ... More

Will review after repairs completed

Before they had our money, the salesman and general contractor were great. Three weeks after we moved in we had a storm and discovered multiple leaks and ceiling damage. The builder is refusing to fix anything because it is wind driven moisture (there was little to no wind).

I understand supply shortage delays but I am having a difficult time understanding the lack of quality and commitment to dealing with issues within a timely manner.

Worst home buying experience. House structure is bare minimum to meet code and nothing extra. Lots of particle board instead of actual lumber. No leniency for small design changes. To get a decent house you have to spend thousands of dollars in upgrades. After more than a month after closing we are still trying to get simple things completed such as paint touch ups, irrigation system corrected, caulking around the house both inside and out, damaged tile repaired, etc. We give up on the cleaners and cleaned dripped paint and grout off the floors ourselves so we could start moving in. We also did some of the texture repairs and painting ourselves with areas we could safely reach. There was no pride and ownership in the project. It was simply a cookie cutter manufacturing process to get a house sold, erected, and closed as quickly as possible in order to move on to the next one. I will never recommend this builder to anyone. ... More

Run!!!! Don’t buy from Pulte Homes as they were awful to work with! Everything from yard to doors- painting poor - Sheetrock poor; just an awful experience!! And they make you feel like you should just accept the their poor workmanship!

The final cleaning and detailing of the home was sloppy and poorly done. No attention to detail! Overall the quality control was poor, at least 4 contractors need to fix/finish items after move-in.

We like the neighborhood but are shocked at how Del Webb won't take responsibility for blatantly poor workmanship. Within 2- 3 weeks of moving in, we noted the stonework on the exterior was cut and obviously installed wrong. We paid extra and it is embarrassing. The inspector came out and shrugged his shoulders and said you should have brought it up sooner. He never followed up and won't return calls. They bottom portion of the house missed stucco and paint. All they did was paint on the concrete and forgot the stucco. We will seek all avenues available to us to have Del Webb honor the warranty ... More

Workmanship on our home is awful. Attention to detail is lacking. Promises made to correct problems rarely kept. Not a satisfied owner.

After closing, it has been a nightmare. I have had multiple warranty issues as well as poor follow thru from the builder. Still living out of boxes because issues haven’t been resolved since Closing on May 21, it’s now July 5. My life, my schedule has been disrupted,disregarded and disrespected.

Good until closed on house then no one to followup on problems or instructions on how to use smart home features which I paid extra for.

Quality & Craftmanship is horrible! The walls & doorways have divots & gouges as well as crooked doorways, painted over mud on outside of house, left morter on stone! Overall sloppy work & horrible craftsmanship!

Unless there are major changes in Pulte processes, communication, follow up, and quality over quantity, we would not recommend them to family or friends.

One third of my backyard I have no access to. Wasn't told I would have access to this part of my backyard unless I paid for a ladder. Why would I buy a piece of property that I don't have access. I've gotten no help with resolving this problem.

We were told false statements that we relied on. We will have to pay an additional $11,000 to get cabinets we were informed by pulte we would receive. We should never have closed. They did not honor their commitments.

From sales to closing

I have had the worst experience ever in building my home.

Our experience with Pulte was poor from the start. Our original sales person relocated after 4 weeks and the alternate was unavailable for 3 months while recovering from surgery. When we finally met, everything the previous sales person had done was lost. The result was starting from scratch and discovering that the previous contract did not include several structural items (elevation, sunroom, etc) had not been included. Along with this, Pultes' original salesperson stated erroneous information regarding what was included in items selected (single window instead of double, island cabinets, and garage extensions are not allowed), just to name a few. This incompetence resulted in having to redo the entire interior/exterior options/selections. Which resulted in an additional 20,000 costs increase of the house and our having to readjust our budget selections. When we informed Pulte of their sales persons mistakes, they just said "mistakes sometimes happen I'm afraid". Their sales personnel (5-10 years with Pulte ) were telling us that options were standard and available ( upgrade ), that had been stopped 3-4 years earlier. As I said earlier, we had to start from scratch....... twice. I could write much, much, more but I won't. If we had to do it all over again, we would NOT do it. As for Sun City..... love the community ! Just not Pulte ! and since being here, have heard countless stories from neighbors of similar bad experience with Pulte. ... More