Del Webb Reviews in Austin, TX

The workmen ship and attention to detail is shockingly poor. Many many issues to many to list. Not happy. Would not recommend to anyone.

Overall this purchase was a pleasant experience and we are satisfied with our new home. Only wish we had time to have picked a better lot

This was our second Pulte home having purchased a Summit Surry Crest Loft in Sun City Carolina Lakes and living there for ten years before moving to SCTX. Overall we are pleased with the quality and value of Pulte homes given that they are mass produced and not custom houses. The options for elevations and add-ons like Sun Rooms and patios allow some flexibility to personalize the house. Not many options for landscaping, that is an area where Pulte could improve. Sod lawns in our neighborhood tend to be weedy. Warranty department and our field manager were excellent helping us prepare to move in our home as were the closing department at Pulte tItle. No real complaints about home - we enjoy living in a Sun City community with many amenities although all activities are shut down until the coronavirus situation is resolved. ... More

From sales to closing

Work closely with your building manager and sales associate to aid overall understanding & follow-through to building process.

Overall, we’re happy with our new home. It was a struggle getting the builder to complete construction on time due to unresponsive subcontractors and ineffective management. Promises were made and not kept. Availability of our supervisor seemed to be an issue. There is a serious issue that I need help with and am getting the brush off from the builder. The city of Georgetown placed their concrete light pole 6” from the edge of our driveway prior to construction of our home. This presents a very real hazard especially since the pole is on the right (blind) side of our vehicle as we back out of the driveway. The builders response when I brought the matter to their attention was “. . . the city places the light pole and we have nothing to do with it.” I ask for a point of contact at the city and got no response. Seems to me that the builder knew the location of the light pole when they laid out the plans for our house and therefore had everything to do with the location of the pole and our driveway. I could use some help but don’t know who to talk to. I’m sure this is a code violation. ... More

Love our new home and Sun City!

I have had the worst experience ever in building my home.

Interior workmanship lacking quality. Issues with paint, garage sheet rock. Sub contractors rush through work; thereby, leaving poor workmanship. Answer is let “Warranty” take care of it. After that it is a struggle with Warranty and the sub-contractor. Lot’s of excuses.

Process was streamlined to make it easy buying and building this house. Pleased with all aspects of this adventure.

No matter what you observe during the building process, Pulte will make sure that you are satisfied.

Missing shelf rails for sliding shelves in a kitchen cabinet. Still waiting after one month for installation of 2 parts in a kitchen cabinet. All we are told is that this issue is on a list. Not a good experience.

Issues get resolved but seem to take a long time.

Materials used in build out are cheap, thin sheet rock, watered down flat paint, flooring less than average easily scratches with the slightest movement of furnishings, requires soft pads on bottom of every furnishing, heels on shoes easily scratch, small dog nails scratch, in other words, not conducive to living unless you plan to sit and not wear shoes or move, grout not sealed and not an option, thus spec home used white grout which easily gets dirty. Overall the quality of the materials used to build Pulte homes is less than average.

Communication was poor throughout construction process until very end. Updates inconsistent and issues were not handled timely when brought to Pulte’s attention resulting in continuous repairs for few months post close. Certain trades were careless and lacked detail without accountability. Lot and surrounding area trash was extraordinary with no regard for owner’s expressed concern. Good effort was made by Pulte and some vendors post-closing to correct outstanding issues (but not painter which did a less than mediocre job) but most should have been addressed during construction which would have significantly reduced time to coordinate repairs on behalf of everyone and homeowner’s frustration. ... More

We were amazed at how fast the home went up and was completed.

If you have any choice do not observe what goes on during the construction phase, you will save yourself a lot of stress and frustration. Add several days to the promised completion day, in other words, do not plan any deliveries, any visits, any activities until after everything is completed and signed off on, and then add five days to that! Allow yourself time to do your own independent inspections.

Final walk-through scheduled on same day of closing which doesn’t give the buyer enough time to have outstanding problems repaired. Surveys shouldn’t be completed before outstanding closing problems have been finished. Too many promises made during final walk-through by superintendent that haven’t been done yet. Superintendent didn’t follow-up on workmanship during build process. Comparing this home to our last Del Webb new build in Sun City Lincoln Hills, terrible!

Great company to have build your home!

Don't release the home to be nice.Make them repair,finish,your home the way you want it.

My husband and I are happy to have our new Sun City home and have found everyone to be friendly in the process of buying it and having it built. We would have liked a larger garage and an electric stove.

We--and our neighbors--were rushed through the process of selecting our finishes and electrical. Strongly suggest you be actively involved throughout the building process. We were from too far away to check on things. To our surprise, they started building before we could sell our home. (We had planned to rent in the area while building.) Consequently, outlets were in the wrong place, and a toilet is noticeably off center. Even so, I love my home and the area. I feel it is over priced for the quality ; their paint is horrible and it's applied sloppily. You are really paying for a lifestyle--not a home. If you can accept that, then this is a great place. ... More

Del Webb community itself is great but the current builder seems to value quantity vs quality. The project managers do a great job but the subcontractors (i.e. concrete contractors) work is rather sloppy.

We've been in our new home a little over a month. So far, so good. These Del Webb homes are spec homes, not custom homes, so the quality of workmanship and materials is average to above-average and adequate for the average buyer. Del Webb/Pulte has been responsive to warranty issues which have been fairly typical and no more than might be expected.

Good experience!