Terrible experience! Poor quality! Poor planning. Very poor management of the home building process. I would recommend that doing business with Pulte should be avoided.

Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. delwebb ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The realtor, options for the home, build quality, and lending process with the entire Pukte organization was awefull

Anonymous
Verified HomeBuyer
June 02, 2022
Georgetown, TX

Beware and get everything on paper. They make a lot of mistakes through the process

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Do yourself a favor and don't build a Pulte home.

Anonymous
Verified HomeBuyer
February 01, 2022
Georgetown, TX

What a mess. The care they take while building your home is well below any expectation I would have expected. They don't cover anything. My cabinets are nicked, the countertops are scratched, the workmanship is well below normal. My floors were so dirty I had to call a tile company to come and clean them. My carpet is stained and I have to live with it. If you decide to build with Pulte, do yourself a favor and don't upgrade anything. Do it after you take ownership. This was by far the worst experience I have ever been through.

Del Webb responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? delwebb ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Builder could not be trusted to do the right thing.

Barbara W.
Verified HomeBuyer
February 01, 2022
Georgetown, TX

Do not trust the builder. The workmanship on the house is poor and the builder has not been responsive about the issues. I have lived in the house almost 2 months and I still don't have a garbage can. Only 1 issue has been addressed since I moved in. They promise to address the issues, but they have not.

Del Webb responded:
We are sorry to hear that you did not have the experience we would have liked for you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com. delwebb

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Tract homes

Daniel M.
Verified HomeBuyer
August 15, 2020
Georgetown, TX

We were told we weren’t getting a custom home but it would be a quality home - swing and a miss on both. Disappointed.

Del Webb responded:
We are so sorry to hear that you are disappointed with your new home. We would like to learn more so we can look into your situation. If you could please send some additional details along with your full name, address and contact information to customersupport@pultegroup.com we would appreciate it. Thank you. ^AS delwebb ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Far below standards of the three homes we've built over the past forty years

Robert A.
Verified HomeBuyer
May 26, 2020
Georgetown, TX

Very poor finish work, gouged concrete drive, drive and walkway has never cleaned, holes in walls patched and spackle not matched, backing not installed to mount towel racks, toilet paper rolls and shower grab bars. Low quality cabinets, dents in cabinet doors bath room door. Sod poorly insralled, standing water in back yard. Floor tiles not cleaned etc. Need I continue?

Del Webb responded:
We are disappointed to hear that you have a list of items that need to be addressed with your home. We would like to help get these resolved and would appreciate if you could email customersupport@pultegroup.com so our team can look into the situation. ^Abby delwebb

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

I am so disappointed.

David B.
Verified HomeBuyer
June 05, 2019
Georgetown, TX

Quality, workmanship and materials are poor. Issues are many and are not quickly resolved. When issues are worked quality of workmanship is also poor.

Del Webb responded:
We're so sorry to hear that you are disappointed. Please email socialcare@pultegroup.com if you'd like to discuss your experience with us. --Sarah delwebb

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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Del Webb Reviews in Austin, TX

What Austin Homeowners Have to Say About Del Webb.

Del Webb

Customer Reviews

Del Webb - Terrible experience!

The realtor, options for the home, build quality, and lending process with the entire Pukte organization was awefull

Do yourself a favor and don't build a Pulte home.

Builder could not be trusted to do the right thing.

Tract homes

Far below standards of the three homes we've built over the past forty years

I am so disappointed.