Del Webb Reviews in Austin, TX

Based on my experience and talking with other home owners it seems that things would be better if everyone slowed down a bit and did things right the first time. It shouldn’t take multiple redo’s to finally get things right.

The whole process of building a house with Pulte at Sun City was very frustrating! Nobody was responsible for anything and we were constantly ignored: no pre-drywall walk through either even if they clearly states it as one of two they do and we sent them MANY emails and texts! The only person who tried to make things better was Jon, our last field supervisor. But he came after the house was completed. A few days after we closed on the house, there was water leak from the ceiling, but the supervisor for plumbing said ‘it happens’!

Due to the highly strict HOA's (you wouldn't let us put up a very nice wrought iron fence for our dog until we could get the permanent one installed), we decided we are just too old to live by so many stringent rules. The wife in the household was treated like a 2nd class citizen when she came to view the home by the salesperson at Sun City. Mary, with Pulte Homes, was excellent.

Maybe my expectations were way too high. I still can't believe the lack of craftsmanship and care. I'd be embarrassed to have others look at my work and feel the way we do.

Very pleased with the overall building process and the quality of our new home.

We have been in our home a month and a half. We love the home...so many extras and attention to detail. Our neighborhood is really new, only about half occupied, and people are friendly and wanting to get to know one another. The construction team is great, and very helpful and responsive. The sales team did a fantastic job, and closing went smoothly.

We are very pleased with our new home. There were very few items to list on our 30-day checklist for them to come back to remedy. They were very responsive during our move-in period. We would highly recommend Del Webb!

Cuts on trim, drywall and framing not done with precision leaving gaps that should not have been present. The garage was not cleaned despite repeated requests to remove globs of concrete, drywall mud, sawdust and drywall dust. I finally cleaned it myself. Texturing and painting were done haphazardly with blank areas and paint runs.the sprinkler system was not working correctly and required multiple calls to get corrected. Someone cleaned a paint brush in the sink leaving the sink stained. Calls to quality personal and project manager would go unanswered requiring multiple calls or calls to Tim D.,the dependable sales rep, to get them going. Areas requiring paint touch-up and additional caulking are still in need a month and a half after closing. The areas are marked with blue tape. It is an embarrassment to have guests see all the tape. The communication between supervisors and workers seems to be sorely lacking. It appears to me that there is inadequate supervision and accountability for the workers. Do not sign off on the house until all corrections are made. ... More

Built home while I was not in the area, thus had to trust Dell Webb with all details. Did not see home until day before closing and it was well done and complete. Had a few minor issues that were resolved before closing and a couple of things after that were all taken care of quickly. The sales team were attentive and kept me updated while home was being built by email and photos.

We moved for the lifestyle but disappointed in quality of the construction. In a $500,000+ home, one would expect a certain amount of quality. Upgraded brushed nickel hardware does not include towel rods or toilet paper holders. If you upgrade the kitchen vent to include a wooden shroud, you lose the upgraded vent and are given a cheap noisy vent with two 30 watt bulbs (no LED lights or quiet vent fan). By the way, the design center did not advise us about this switcharoo. Thank goodness we had a great field manager for the construction but the tradesmen (framers, sheet rock, plumbers, painter, trim people etc) are so rushed and do not care if things are not right because someone else will fix it, wasting our time and much aggravation. Turf was brought to the house but was not installed or watered for 2-3 days in 103+ degree heat. Surprise, some of the turf died and still needs to be replaced. We have been here 2 months and have not met a single person who has not had a multitude of similar problems. Pulte just wants to slap up a house in the shortest time and for the most part doesn't care if the customer is happy. If there were another builder to choose from with the same type of Del Webb lifestyle, choose them without hesitation. The sales people want to help but the sales manager could care less about the customer. He just wants to sell the house, make his profit and move on. When I told him these houses were being built too fast which is why there are so many problems, his response was they are "not building fast enough". If you don't want to put up with these headaches, choose another location. Sun City Del Webb is not the place for you. The people that are now living here are great and we have developed many good friends in our neighborhood. ... More

Stay involved in the building process. Don't assume anything.

Some of the subcontractors were required to come back and make numerous repairs, but the superintendent stayed on top it. In my subdivision the company will built 400+ homes this year so the construction is fast, but mistakes are going to happen.

Painters tracked paint in garage and front walk plus numerous spots on tile inside, Bricks unevenly laid in places and a few broken bricks used. Back porch concrete has unsightly gouges. Our grass was brown and full of weeds, while nearby neighbors all had good quality green grass. Cabinet installers put in water stained trim under counters in 3 rooms.

We were pleased with the overall build process of our new home. The sales person was excellent and the Project Manager assigned was extremely helpful and diligent in addressing our concerns. The follow-up after our closing definitely needs improvement. The customer service representative assigned to us was OK the first couple of weeks in responding to our requests, however, responding and then following thru is poor. We should not have to continue to email and call (due to not answering or not following thru) to get our issues resolved. This area definitely needs improvement.

Good service but small items not addressed

I hope the house was framed better than it was finished. Absolute worst finish job I have ever seen. From nails in the front of cabinets (where they could be seen) to scared up doors and door frames that they tried to cover with caulking to iron door hinges that were painted white ( not supposed to be painted). The paint job on the walls was so thin you can see through it. At one time there were 3 building supervisors marking up the house with blue tape for the carpenters and painters to come back and redo there work. The next day all the blue tape pieces were gone but the work was not finished. We went back and remarked all the same places. 4 flood lights in the back yard and none of them work (still). It took multiple attempts to close because they just could not get it right and we are still waiting. I have not heard a word from anyone since I closed on the house. No follow up whatsoever. All Pulte cared about was blowing smoke and closing. There is plenty more but where this came from. Could be the Biggest mistake I have ever made. ... More

Del Webb tends to squeeze its subcontractors to the point that only the most egregious issues are addressed -- *IF* you notice them and *IF* you vociferously complain. There is no pride in the work that is done and the finishing touches are just plain missing. Regular inspection of the construction process and rigorous screening of specs are a must. Also, ensure that any promises made during the construction are in writing. But, overall, they are admittedly a notch better than some other builders (Perry Homes, K&B, DR Horton).

Stay on top of everything, and make sure you get a well seasoned field manager.

Make sure that all items that you have noted in the walk-throughs are taken care of. Especially the painting. Only about 60% of the painting touch-up were fixed.

Overall workmanship is sloppy at best. After buying a Del Webb home in Anthem, AZ I expected the same quality, but apparently the Austin market is too much for Webb.

The mere fact that this is our third newly built home in Sun City should speak volumes regards our appreciation for the excellent work that Del Webb and its people do for the homes we have and currently own. Keep up the good work.

I’ve found several major issues with the house since I moved in and contacted the warranty division. They’ve come out to look and agreed repairs are needed, but nothing has been taken care of.

The construction process and end product is sloppy. Messy chaulking, splattered paint, chipped/stained concrete, crooked knobs/tile, nicked counters/doors/trim, sod not rolled and left with large gaps, electric outlets not at same level/crooked, light switches poorly placed. Solid construction but all the nice detailed work is missing. Great community though.

Biggest complaint is windowless bathrooms.

The volume of homes constructed makes quality and attention to detail suffer. Seems particularly problematic with the subs.