Del Webb Reviews in Austin, TX

My overall experience was very positive. The first meeting with the DelWebb staff was very informative and the tour of the homes and Sun City was very thorough. Once the decision to purchase a home appointments were thoughtfully made as I was living in Houston. Rachel in the design center was fantastic in helping me and my support group to make many important decisions. Kevin and Sarah called me weekly keeping me well informed of the progress on the home. The few stumbles along the way were resolved quickly. I am very pleased with my home and feel supported if any issues occur.

The Title group were communicative and responded timely to questions and requests documents. The title portal was very helpful. The Sales team was proactive and supportive in helping us find the perfect lot. They even set up our trust proactively for close. The Construction team addressed all our issues timely - without complaint and delays. They educated us on our new home. The Warranty team reached out proactively to educate us on the service request procedure and ensured our appliances were registered timely and accurately. The Warranty team continues to complete our punch list.

Terrible workmanship. Quick dry concrete and mortar is used. After it rains an ugly white stain will appear on the foundation and mortar. Builder not responsible. Bowed walls, missing texture on corners, shelf in laundry room missing, sloppy painting on doors, sprinkler head in neighbors yard. I ordered a brick based on an existing house. The bricks on my house have divots/holes. The house I based my brick decision on does not have holes. My house looks like it’s 100 years old and was in a war zone. DO NOT BUILD A DEL WEB PLUTE HOME! You’ll regret it.

The buying process was great. The quality is good and the responsiveness could be better.

All of the people from Ashley to Ben to Patrick to Eddie we both cordial and professional, and helped me to solve whatever issues I had. I would gladly work with any of them again.

This was our 2nd home built in Sun City. This experience was far superior to the last! Great project manager and salesperson!

Overall my experience with the builder was a positive experience. The build manager and the Del Webb/Pulte sales representative did a good job in working with me and responding to any concerns or questions. The craftsmanship was good particularly in trim work and cabinetry. They cut some corners on quality of materials on the electrical wiring, paint, R-30 insulation vs using R-38, not sure about trusses vs. traditional bracing in attic and roof. Made some mistakes in concrete pour that had to be corrected. Other than those items I have been very satisfied with the home.

The model was beautiful but after interest money/or deposit - letter tells the homebuyer-you will be getting NOTHING you saw in the model. Quality of kitchen cabinets, fake quartz, finishing of concrete (front porch, back patio) very low quality. Any complaints are met with-This is the way it is, we can't do anything about your complaint) They do respond to problems-but often say-can't do anything about that) RUN the other way when you hear the word Pulte.

I had hear rumors that Pulte was a marginal builder of production (not custom) homes but I was pleasantly surprised how nice a home I ended up with. Only small minor issues that were taken care of immediately. Build time was QUICK at about 4 months

Enjoyed working with the sales and building managers. I was kept up to date on the progress made on building our house. Everything was completed in a timely manner. Thanks

Overall performance is dragged down by the low quality of construction workers employed, which is unfortunately typical in Texas. This brings the build quality down and increases the number of issues that must be addressed after the closing on the home. The builder representatives I encountered were excellent and a pleasure to work with.

The Sales Team and Service Team were / are great. Very helpful and customer service oriented. I purchased a completed Mainstay model. Here are a few cautions: The coverage of the tiled area in the Master Walk-in Spa Shower is insufficient. Water splashes onto unprotected drywall and wood molding. Pulte refused to correct it as it was "built to plan." Light switch in the Master bath is mounted several steps inside adjacent to the sink. At night you have to "feel your way" into a darkened bathroom to turn on the light. The steps inside the garage are a trip hazard, especially for older residents. The entire wall inside the garage that connects to the house has no electrical outlets. My home was already built and "move-in" ready, so I didn't have an opportunity to correct these issues. If you are considering a Mainstay model, be mindful of these issues and seek to correct them during construction. ... More

Best home buying experience we have had.

We signed the contract for our Pulte home, then did not see the home “in person” until we closed over 5 months later. We put our trust in our construction manager and our realtor. We were so happy when we walked in to our finished home. Working from 1900 miles away could have been a nightmare but we got our dream home.

Our Del Webb Sales Consultant, Janet, was extremely helpful and very professional. In our opinion, Janet is a terrific person and a great asset for Del Webb! Our Design Consultant, Rachel, was awesome and so talented! Communication with our Construction Manager was only fair in our view. In our opinion, Pulte Homes dropped the ball on several things during construction. Our Purchase Agreement with Pulte Homes included installation of a Home Standby Generator. The installation of our generator was unfortunately not completed until many days after our closing. We believe that this was due to poor communication between Pulte, its subcontractors and the City of Georgetown and due to the necessary paperwork not being handled in a proper and timely manner. Our foundation was chiseled after it was poured for the installation of two electrical outlets. These outlets were set out in our original paperwork. We also contracted with Pulte Homes for the installation of window blinds. After moving into our new home, we experienced several issues with our window blinds including not being able to open or close them easily, several of the blinds were warped and most of the valances were apparently damaged, defective or improperly installed causing them to fall to the floor. Finally, before we signed our Purchase Agreement we were told by Del Webb that a new Amenity Center was going to be built within walking distance of our new home. In February 2025 we were advised by Del Webb that construction on the new Amenity Center was scheduled to start in April 2025 and that the target date for completion was some time in Q2 or Q3 2026. As of this writing, construction on the new Amenity Center has not commenced and we have been unable to obtain a target date range for the commencement of construction from Del Webb. Overall, our construction experience was good in part and not so good in part. We are happy to be Sun City residents! ... More

We decided we wanted a new, bigger home in Sun City. Our realtor introduced us to a Del Webb sales associate who was delightful to work with. She showed us an available home that would be completed in a month and it was everything we wanted in a new home. We bought the house and it was completed on time. The home building manager was very responsive and very detail oriented so our new place is just beautiful. Overall everyone at Sun City Texas has been a pleasure to work with and we appreciate the high quality materials in the house.

Everyone involved made the experience great

We’ve had an excellent experience, from Sales with Marjan, through the building process with Adrian, to closing and warranty with Wes! All respectful, genuine, and helpful men! They went above and beyond to make sure that we were satisfied and our experience was pleasurable!

We told them that we had mobility issues. We were told that the lot we picked out would be level. We were deceived! They made a driveway we can not walk down and with 2 steps to get into the house. The Quality of workmanship is bad. Finally when the house was finished and we did our walk through, we found an abundance of problems! We did a second walk through and there was still many of the problems left un touched. We had to do a third walk through on the morning of closing, and still there were so many problems left untouched that we were not able to point them all out. After we closed and moved in we still are finding problems, like a bedroom door not closing properly! This is the third home we have had built and never have we had such a bad experience. ... More

Could improve on architectural features for seniors. Also, every quick move in home (which I needed) had design flaws. (Such as black hinges on doors and bronze knobs, etc etc). Staff has been helpful, but not all issues settled as yet.

Buying our new home was easy, so far we like our new home and love the extended garage, we have 2 cars and golf cart. Only down side of purchase new home we have a 2 ton a/c unit it does not keep up if the wife turns the oven on in the day time to bake. Only complaints here. Far as the rest of the house we love it.

Our new house was on schedule and a great location. Many new friends.

Easiest building experience we ever had.

We've been extremely happy with our Pulte/Del Webb home. We found everyone we've worked with to be extremely professional and responsive.

Felt like bait and switch on the financing end. Stuck with Pulte on everything for one-stop shopping convenience. Very misleading info on interest rate and incentives. Lead to believe both incentives and lower than market rate were in effect. However, did not find out until first closing estimate was dropped on me that the interest rate would be 7% in order to get incentives. Told I could exchange incentives in order to buy down rate. Then multiple last minute underwriting requests with only a couple of days to closing. Was told everything approved and then another request. Left and right hand were not communicating. Seemed like all notifications came at the end of the business day with no way to react. On one occasion, I was told of a problem with the loan at the last minute on a Friday. Had to go all weekend to even find out what issue was. Almost pulled plug on entire purchase due to this. Advice: have your own mortgage company lined up! Do not rely on Pulte. ... More