Del Webb Reviews in Austin, TX

We were given periodic access to the home for construction progress reports with Kevin, our building rep, who was responsive and helpful.

Ben and the team were very focused on the outcome during the construction of our home to ensure they delivered a quality home. They all also stayed in close contact as to the progress and any problems encountered. Thanks to marjan, our salesman, for all he did for us.

This was an excellent experience. I felt very supported. In almost all ways from the Sakes people to the construction superintendent. The Pulte loan team was also beyond helpful and kept their word. With a good realtor, this experience exceeds expectations!! Thank you! RRR

Pulte builds a minimal home that in my opinion is hastily and sloppily built. After purchasing the home and employing workmen to do renovations/upgrades, it is apparent Pulte's workmanship is sub-par--floors & walls uneven, trash stashed behind the walls, quality of cabinets are cheap, offerings to personalize are limited (why we can only have one choice in flooring that encompasses all the extra bathrooms and laundry room and why we cannot have better quality tubs and tiled shower floors in the extra bathrooms or the option to pay for soft close on all the cabinets is ridiculous!). And while I appreciate the warranty process for things not working or in need of repair, when we do get people to come to do the repairs--they are incompetent, sloppy and usually create a mess that needs a follow up repair, particularly with Jkraft cabinets and the flooring company. Not impressed but we wanted to live in Sun City. ... More

The construction manager did no quality control/management on the home because from the start we had to call warranty service to get items repaired and had our walls ripped apart due to electrical shortage problems. Stripped out parts were put in and the list goes on. The front tree is dead but isn't covered because it's a landscaping issue and that's not part of warranty. We didn't even have a choice of the tree we wanted in the front yard even though we were able to choose all the options of the home from the ground up. Not the quality and experience we were expecting when we choose to build. ... More

Our experience with Pulte was poor from the start. Our original sales person relocated after 4 weeks and the alternate was unavailable for 3 months while recovering from surgery. When we finally met, everything the previous sales person had done was lost. The result was starting from scratch and discovering that the previous contract did not include several structural items (elevation, sunroom, etc) had not been included. Along with this, Pultes' original salesperson stated erroneous information regarding what was included in items selected (single window instead of double, island cabinets, and garage extensions are not allowed), just to name a few. This incompetence resulted in having to redo the entire interior/exterior options/selections. Which resulted in an additional 20,000 costs increase of the house and our having to readjust our budget selections. When we informed Pulte of their sales persons mistakes, they just said "mistakes sometimes happen I'm afraid". Their sales personnel (5-10 years with Pulte ) were telling us that options were standard and available ( upgrade ), that had been stopped 3-4 years earlier. As I said earlier, we had to start from scratch....... twice. I could write much, much, more but I won't. If we had to do it all over again, we would NOT do it. As for Sun City..... love the community ! Just not Pulte ! and since being here, have heard countless stories from neighbors of similar bad experience with Pulte. ... More

Buying a home from DellWeb was fairly simple, but the service provided by some is not great. We are provided several options to contact warranty..no one answers the phone or just goes into a waiting period. Leave a message, no returns calls. The warranty process in my opinion doesn’t make sense I rather do text messages. But some on team insist use the website. I don’t use website..don’t give me options if only one is available. Ask Jesse—When it rains a lake is visible behind home and next door too. The fill dirt on property is the crapiest I’ve ever seen. Also, the back yard is so uneven. Who was the PM overseeing this project not a good job. It’s horrible. I was told several weeks ago they are working on it. Lies!!! Also laying rocks on the entrance a dumb idea trucks turn shapely and return rocks back into the roadway. The streetlights are still out some of the them. They know which ones are not working if not ask the PM. The back yard has so many divots it sucks why do I need to level the ground off when the PM should have been Johnny on the spot. Didn’t happen! Don’t understand the warranty options—three of them. Only allowed to use one. Wow. ... More

Dee was more than a sales person for us. She never hesitated when we needed help with paperwork or in answering unfamiliar questions. She made our experience more enjoyable and helped make it run smoother. Kevin was always on time and was pleasant to work with. He kept us informed on the progress of our home throughout the process. He also answered all of our questions that we were not clear on and if he didn’t know he would offer to find out even unt the day we closed.

I love my sweet house and the location

Everything went very well. Construction manager has not followed through on one thing. Still waiting to see if he does Chelsea are. warranty supervisor is awesome. We’ve had some issues and she has gotten them taken care of very promptly and always calls back to make sure everything was charged satisfaction.

No pressure to buy; Great explanation of options

Many of the touches such as painting are not up to snuff. However, some of my concerns have been addressed. I am not sure I would buy from Del Webb again though.

Thanks to the knowledge, experience & partnership of my sales agent - Janet & my incredible builder - Glenn my new home is amazing & will be enjoyed for many years to come!

The overall home buying experience was a positive event. From Sales, to Design, to Project Management, the Pulte team continued to keep us apprised about the home being built and developed. All involved were exceptional and would recommend the Pulte group for their next home purchase.

Adam was very helpful from our first meeting and he has continued to be a great resource. Even after moving in, I feel comfortable reaching out to him if I have any questions or concerns. Throughout the whole process of building my home and now living in Sun City, Adam continues to offer the kind of customer service that makes you glad he is your contact.

Easy from start to finish

I would highly recommend Pulte to family and friends, experience was exceptional

up front, honest and follow through.

Very beautiful house in great area.

They take care of issues fast

Our experience was very easy. Our salesperson and building manager were both great. Kept us well informed and helped tremendously.

They were very easy to work with. They were open with everything, no hidden surprises. Everything was done as they said. We had a couple of warranty issues after moving in but they were quickly resolved. We are very pleased.

It’s a fast, efficient buying, building process. Quality construction with construction managers that pursue perfection. Excellent communications during the entire process. Would definitely do it all again!

Kevin was the best construction manager he showed us Quality at every encounter, we recommend him to all! Rachael was incredibly helpful. Tara made closing a breeze because she was so exacting & early!

Pulte made the whole buying experience simple and stress free.