Del Webb Reviews in Austin, TX

Dee was more than a sales person for us. She never hesitated when we needed help with paperwork or in answering unfamiliar questions. She made our experience more enjoyable and helped make it run smoother. Kevin was always on time and was pleasant to work with. He kept us informed on the progress of our home throughout the process. He also answered all of our questions that we were not clear on and if he didn’t know he would offer to find out even unt the day we closed.

I love my sweet house and the location

Everything went very well. Construction manager has not followed through on one thing. Still waiting to see if he does Chelsea are. warranty supervisor is awesome. We’ve had some issues and she has gotten them taken care of very promptly and always calls back to make sure everything was charged satisfaction.

No pressure to buy; Great explanation of options

Many of the touches such as painting are not up to snuff. However, some of my concerns have been addressed. I am not sure I would buy from Del Webb again though.

Thanks to the knowledge, experience & partnership of my sales agent - Janet & my incredible builder - Glenn my new home is amazing & will be enjoyed for many years to come!

The overall home buying experience was a positive event. From Sales, to Design, to Project Management, the Pulte team continued to keep us apprised about the home being built and developed. All involved were exceptional and would recommend the Pulte group for their next home purchase.

Adam was very helpful from our first meeting and he has continued to be a great resource. Even after moving in, I feel comfortable reaching out to him if I have any questions or concerns. Throughout the whole process of building my home and now living in Sun City, Adam continues to offer the kind of customer service that makes you glad he is your contact.

Easy from start to finish

I would highly recommend Pulte to family and friends, experience was exceptional

up front, honest and follow through.

Very beautiful house in great area.

They take care of issues fast

Our experience was very easy. Our salesperson and building manager were both great. Kept us well informed and helped tremendously.

They were very easy to work with. They were open with everything, no hidden surprises. Everything was done as they said. We had a couple of warranty issues after moving in but they were quickly resolved. We are very pleased.

It’s a fast, efficient buying, building process. Quality construction with construction managers that pursue perfection. Excellent communications during the entire process. Would definitely do it all again!

Kevin was the best construction manager he showed us Quality at every encounter, we recommend him to all! Rachael was incredibly helpful. Tara made closing a breeze because she was so exacting & early!

Pulte made the whole buying experience simple and stress free.

I'm happy with my home. Very few issues needed addressed.

Would recommend, good experience and more…

We love the neighborhood, and the buying process was great. The value for the price paid was not so good, for example, the windows are out of square by more than 1/8” (noticeable difference when hanging blinds); some of the walls are not square which causes the doors to look out of alignment, back door is not double panes, so you can feel the heat or cold radiating through the glass, electrical plugs put in weird places (right next to corners). I appreciate the response to some of the issues we have had.

have a very open mind and be very flexible with your desires

If you want to build in Sun City you don't have a choice - it's Pulte. We found the design experience difficult as the design center online has a good number of selections, but "no image available" on most items. This makes it very difficult if you are building from out of state. Quality seen at the initial walkthrough with framing, plumbing, HVAC in place was concerning. Detail work at the finish was inconsistent and not good in most cases. Main issues that will be expensive and time consuming to repair - 1) flat paint on all walls, including bathrooms. The company has to paint all the walls so why not use a slightly more durable sheen like eggshell or satin; 2) and the worst kitchen cabinets I have owned in the last 30 years! The biggest problem is with the drawers and pull-outs. The edges of the drawers are unfinished and full of splinters! The drawers also fall off the tracks easily and require a repair request to get them back on track. Horrible! The cabinets in the models homes are very nice. The cabinets in the new builds are from a different company. I wish we would have been giving the same quality, especially given the cost of our highest upgraded kitchen and highest upgraded cabinets. I certainly feel that we have been downgraded. ... More

Need to more direct / forceful with construction managers

We were very happy with our builder, Adam Kruse. What a great guy! We were occasionally vexed with some of the forced choices such as carpet in the loft, etc. overall, we are quite pleased.