Del Webb Reviews in Austin, TX

I have 2 particular issues to describe. During the decision to purchase process, I became aware of the issue of hard water and a water softener system. At 81 years of age, I have been exposed to all kinds of water over the years, and never had a problem with any of it. After taking possession of the property, I became aware that there is a problem of the hard water having a serious adverse effect on the plumbing, making a water softener system a necessity. In my consideration of what facilities and systems to include in the home, no one made sure that I understood the substantial problem with hard water. Had I known such, with little doubt I would have had such installed during construction. Through after the fact contact with Massey Services, I became aware of a serious problem in Sun City with termites. I was not previously told of such. I can afford to take care of these two issues, but it strikes me that potential buyers should specifically be made aware of these things. I have perhaps half a dozen other small things in the structure, which I presume Pulte will take care of forthwith. ... More

It is a great community and the homes have the right focus for over 55, 2 things could be improved - 1) a more dependable approach to developing closing dates that gives the buyer an early heads up a fixed date. 2) my yard needed a lot of work to get the bumps out and grass growing properly.

I have always been impressed with Del Webb homes. This is the second one that I built. We had good people working with us, but unfortunately due to the Covid-19 epidemic there were delay’s with materials and contractor shortages. Our home was delayed by about two month’s in being completed. My only complaint is in the information sharing process. Our sales rep could have taken the time to send us short messages during the process informing us what she knew about what was being delayed and why. We had 3 different project managers during the building process and never received communication from two of them. Our last project manager, Bill, was excellent in responding to questions from us. He is to be commended for an outstanding job. Our new warranty rep is also very good and he is dealing with small issues that were not addressed during the building stage in a very timely manner. ... More

We have had a good experience with the builders, especially during this difficult time of COVID and possible delays.

Steve D is on-the-spot. He made it happen.

House was built and completed in 6 months

We are very happy with our home. It seems to be built very well. However, Pulte Homes does a LOUSY job with the lawn. It’s not rolled and it’s so lumpy I’m going to have to have a load of dirt brought in to even it out.

Overall a pretty good experience from start to finish.

Eddy Huncherick did an outstanding job in helping us navigate the building process.

I love my new house and I would expect there to be problems. Dell Webb has been responsive to all my concerns thus far. I have some unresolved problems that I’m hoping to have taken care of fairly quickly. As I cannot tell you how well they did in resolving these newer problems, I can say that I have no reason to believe they will not be handled in a timely manner. All in all, I think I have a great house and purchased it at a great price.

I love our home but it has some minor issues and I have sent a text to our person who is supposed to respond its been almost 1.5 weeks and still no response.

Lots of paint to touch up on walls, cabinets and trim. Just looks like they rushed to finish. Chips in tile backsplash.

Overall performance is dragged down by the low quality of construction workers employed, which is unfortunately typical in Texas. This brings the build quality down and increases the number of issues that must be addressed after the closing on the home. The builder representatives I encountered were excellent and a pleasure to work with.

We love the neighborhood, and the buying process was great. The value for the price paid was not so good, for example, the windows are out of square by more than 1/8” (noticeable difference when hanging blinds); some of the walls are not square which causes the doors to look out of alignment, back door is not double panes, so you can feel the heat or cold radiating through the glass, electrical plugs put in weird places (right next to corners). I appreciate the response to some of the issues we have had.

If you want to build in Sun City you don't have a choice - it's Pulte. We found the design experience difficult as the design center online has a good number of selections, but "no image available" on most items. This makes it very difficult if you are building from out of state. Quality seen at the initial walkthrough with framing, plumbing, HVAC in place was concerning. Detail work at the finish was inconsistent and not good in most cases. Main issues that will be expensive and time consuming to repair - 1) flat paint on all walls, including bathrooms. The company has to paint all the walls so why not use a slightly more durable sheen like eggshell or satin; 2) and the worst kitchen cabinets I have owned in the last 30 years! The biggest problem is with the drawers and pull-outs. The edges of the drawers are unfinished and full of splinters! The drawers also fall off the tracks easily and require a repair request to get them back on track. Horrible! The cabinets in the models homes are very nice. The cabinets in the new builds are from a different company. I wish we would have been giving the same quality, especially given the cost of our highest upgraded kitchen and highest upgraded cabinets. I certainly feel that we have been downgraded. ... More

Need to more direct / forceful with construction managers

Sun City definitely is great place to stay and retire. Pulte as a builder is just an average builder compare with the rest of the builders in greater Austin and particularly in Georgetown. Pulte has great floorplan and option, but workmanship and materials are again just an average (nothing to boast about it). The price of the house itself is overvalued but again being located in Sun City it is a fair price

Our recent home build was mostly positive. Our building manager was fantastic as was our closing specialist. They went out of their way to help us as much as they could. The sales team did their job but offered no help when a problem arose regarding our funding of the new home. Overall however we are reasonably happy with the home and very happy to be a part of Sun City.

The entire experience was excellent until after I moved in and found a few items where the quality of the home was lacking. Several items were covered under warranty and I am not speaking about those. The warranty experience has been find. However, the walls in the house were not painted with semi-gloss paint which is quite disappointing. However, the closets were. It should have been the opposite. Also my irrigation system was not installed in accordance with all of my neighbors and I had to pay $1800.00 to have it corrected. I could not water my trees on a separate zone, although all of my neighbors and my neighborhood water ambassador can. These was my biggest issue. I was also somewhat disappointed in the landscaping which seemed minimal at best. Except for these issues I would have give 5 stars. ... More

Building time was slow; almost a year

Having built several custom homes during the past thirty years, this was not a wonderful experience for us. Mel was great with the initial lot selection and home buying experience. Shannon was almost a disaster as the design consultant, making unapproved changes based on what SHE thought looked better. Things were dragging until Craig took over as construction manager, and then the change was amazing. He paid attention to detail and continued to assist even after closing. In our first month we have filed warranty claims for electrical, irrigation installed outside the survey, plumbing, and countertops, and electrical has failed to complete their work. We have an issue with the drywall, but Austin asked us to wait 11 months before filing a warranty claim because we would probably experience more drywall issues in that time. ... More

Buying was great. Quality of workmanship was very bad and many repairs are needed. Despite these issues, I like the house and am glad I moved here.

And sadly the details have been disappointing. The garage is not “finished”, there are no gutters, the appliances are included-except the refrigerator, and the finishing of the interior was very, very poorly done. Particularly the paint, moldings, doors, and around interior and exterior doors. Yes, you can report issues through the warranty service. But, particularly at this price point, I expected much better workmanship.

First and foremost, we're very happy with our house. We love it. We would do it all over again. We think it's a well-built house and a very good price, and the Pulte folks were very pleasant to work with. The design of the house is perfect for us. Pulte has quite a remarkable system for cranking out these houses. Where things fell short was in the finish work. A lot of it is shoddy and appears to have been done by people who were in a hurry and/or weren't really skilled at what they were doing. So far, Pulte's customer service has been pretty good about fixing things, but there are still several things that need to be corrected, and things that can't practically be corrected. We also encountered issues with grading/drainage on the lot and are still working that out. So we're not blown away ecstatic, but we are generally pretty happy about the way it turned out. ... More

The build was very delayed and we understand that. During this time there was reasonable communication. Once we did the walk-through and closed it was hard to get stuff done. We still have a missing lintel, both toilets are leaking and there is a hole in the plasterwork which is very noticeable. After three or four emails, the plumber is coming today...his office staff is rude in the extreme. The home and site needed a good clean when we moved in. Do we love the home, yes, has the experience been terrific, not really. I am tired of hearing about staff shortages. the design process was seamless and professional. ... More