Del Webb Reviews in Dallas, TX
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What Dallas Homeowners Have to Say About Del Webb.
Read all 372 verified reviews from homeowners that built a new home with Del Webb in the Dallas area. Dallas homeowners have rated Del Webb an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Del Webb in Dallas Area
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Customer Reviews
Took 6&1/2 weeks to reconstruct master bathroom shower incorrectly constructed!!
- George M.
- Verified HomeBuyer
- July 29, 2021
- Aubrey, TX
Our Bldg. interior construction supervisor, Flint Sneath, always was very responsive, despite subs continuous recalcitrance to be responsible, at all!
Del Webb responded:
While we are glad to hear that your supervisor provided excellent communication we are sorry that you have concerns within your new home. We would like to learn more so we can escalate your concerns accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH ...
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 2
Troy Davis made it happen.
- Donna S.
- Verified HomeBuyer
- July 28, 2021
- McKinney, TX
I lived in a Del Webb home in the Las Vegas area for over 20 years. I love the Webb homes for build quality and long-term investment and active life style living . From sales to closing, and aftercare offered, I'm extremely happy with my choice.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Quick response is quality issues.
- William K.
- Verified HomeBuyer
- July 28, 2021
- McKinney, TX
A lot of items go into this house and many subcontractors. It has been 6 week since closing and all but one issue has been resolved.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Unfinished details all aroun the house including Doors
- Anonymous
- Verified HomeBuyer
- July 11, 2021
- Aubrey, TX
Ignoring the complaints Workers coming to do the fixing in a hurry therefore is not done correctly.
Del Webb responded:
We are sorry to hear that you are not receiving excellent customer service regarding the concerns with your home. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 2
Ready to fix any problems I may have.
- Susan M.
- Verified HomeBuyer
- July 01, 2021
- Aubrey, TX
Definately pass on to new buyers. These homes are high quality.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Our Field Manager - Jason S. - He was wonderful to work with.
- Michael P.
- Verified HomeBuyer
- July 01, 2021
- McKinney, TX
We couldn't be happier with our new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Tim did a good job the landscapers were terrible we are still waiting ion them to replace a tree after 3 months of them saying it is still alive no leaves yet the yard is very ruff and a ne they didn't pickup any junk it is under the grass
- Frank P.
- Verified HomeBuyer
- June 30, 2021
- Frisco, TX
Over all the house is good it just seems that after closing things take for ever to happen Are builder Tim turned in a cabinet that had a crack in it to be replaced that has been app. five weeks ago still nothing and then there is the landscapers and sprinkler people that do the worst work i have ever seen. The quality of paint we were able to select from was very poor unable to wash any of it.
Del Webb responded:
Thank you for taking the time to share your experience with us although we are disappointed that you are experiencing concerns with your new home. We would be happy to escalate this situation for you. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH ...
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 1
project manager quick to log issues, contractors no so fast to fix issues.
- Lawrence K.
- Verified HomeBuyer
- June 30, 2021
- Aubrey, TX
Overall great value for the money!
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 3
That it's a well planned community. However, there are too many issues to have to deal with once you sign on the dotted line. For example, getting your appliance delivered in a timely manner, repeated requests to fix the same problem, noticing little deta
- Annie D.
- Verified HomeBuyer
- June 29, 2021
- Aubrey, TX
Some of the issues seem to occur because of non professional workers. For example, I am still using a tooth pick to get white paint out of the crevices of my Vinyl Flooring. I had to have a plumber come out for the 3rd time to find out why commode in guess bathroom was not flushing properly. Sprinkler system programed, but was not responding to its pre programed status.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Jeff, Mike & Joe
- Jill G.
- Verified HomeBuyer
- June 06, 2021
- Aubrey, TX
These guys are tops. Certainly professional and a "no question is a stupid question" attitude. Very patient and helpful. I might be naive - but seem trustworthy and deserving of respect.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Del Webb - We love our home.
- Linda F.
- Verified HomeBuyer
- June 05, 2021
- Aubrey, TX
We love our home. The materials used were good quality but the attention to details is not what I expected from Del Webb. There is a lack of communication and follow through from our project manager. The community construction manager was professional and always handled issues when he was contacted. We closed on our home well over a month ago and are still waiting to be contcted for our 30 day walk. Overall, this is our home and we are glad to be here.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Del Webb - They are great!
- Mi K.
- Verified HomeBuyer
- May 26, 2021
- Aubrey, TX
They are great! I'm happy living in del webb community.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
The quietness of the community.
- Anonymous
- Verified HomeBuyer
- May 23, 2021
- Aubrey, TX
The sales person was very helpful when buying the home. He helped me with all my questions.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Fine at first now that we are in - 3 out of 3 appliances are not working or up to par
- Bruce A.
- Verified HomeBuyer
- May 11, 2021
- Aubrey, TX
Dishwasher stopped draining - into week 2 of waiting. Refrigerator works -no water coming out again - stove connect to gas has leak, no help yesterday waiting again today
Total Score 4
Quality 2
Trustworthiness 3
Responsiveness 1
Del Webb - Customer Service is excellent.
- Bruce M.
- Verified HomeBuyer
- April 15, 2021
- Aubrey, TX
Customer Service is excellent. Very transparent
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent Customer Service
- Linda R.
- Verified HomeBuyer
- April 09, 2021
- Aubrey, TX
We were given comprehensive updates and all our requests were met quickly. Great follow up after we moved into our home.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Sun room
- Pamela S.
- Verified HomeBuyer
- April 08, 2021
- Aubrey, TX
Energy efficient homes are very nice. You’ll fall in love with the quietness of the home.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
The many years of experience in the building industry and all the locations.
- Anonymous
- Verified HomeBuyer
- April 08, 2021
- Aubrey, TX
Del Webb builds a beautiful community. Management is outstanding as are the staff who manages their facility. Thank you Del Webb!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
builder representative relation
- Christopher L.
- Verified HomeBuyer
- March 16, 2021
- Aubrey, TX
the builder representative relation and interaction as the building was in the building stage from foundation to completion and after. Our Rep. quick to follow up and paid attention to detail. Doesn't "shine you on" like some do. Heads up individual
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Insulation
- Lana F.
- Verified HomeBuyer
- March 12, 2021
- Aubrey, TX
During the ice storm and without electricity my house never went below 62 degrees.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
How long does it take to fix a mistake
- Ann D.
- Verified HomeBuyer
- March 10, 2021
- Aubrey, TX
They’re quick to fix little mistakes. But it takes more than 30 days to fix their big ones and still waiting!! Every Monday I text the foreman asking when will the hole in the wall will be fixed? I’m told he’s confirming with the drywall company to fix the gap. To me this is not a gap it’s a hole! When they built my house they forgot the crown molding. So after having to come back in and add the crown molding they laid the molding on top of the vent going into the guest bedroom. Not acceptable so they replaced the vent with a smaller one now leaving a hole. It seems like they can’t figure ...
Total Score 3
Quality 2
Trustworthiness 1
Responsiveness 1
Del Webb - The buying experience with Pulte was amazing.
- Doreen M.
- Verified HomeBuyer
- February 12, 2021
- Frisco, TX
The buying experience with Pulte was amazing. I experienced a strong commitment to quality and an amazing customer service culture throughout all Pulte entities. Whether it be home building, mortgage, insurance or warrant services.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Experience
- Gregory H.
- Verified HomeBuyer
- February 02, 2021
- Aubrey, TX
Very pleasant experience and would highly recommend Del Webb. They have a solid team that will walk you through the process from start to finish. Great community to call home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Del Webb - Very professional group.
- Kenneth E.
- Verified HomeBuyer
- February 02, 2021
- Aubrey, TX
Very professional group. I would recommend them to everyone over 50.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Del Webb - A number of small issues on the initial walk through some of
- George S.
- Verified HomeBuyer
- February 02, 2021
- Aubrey, TX
A number of small issues on the initial walk through some of which were not addressed properly on the 2nd walkthrough.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 4
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