Del Webb Reviews in Dallas, TX

I feel I was duped into thinking the house/community would be within the city of Little Elm. Since I was in CA, I Googled "Little Elm TX" and what I read sounded great. Now having moved into the home I find that I am far from the community I thought I would be living in. In fact the traffic situation is horrendous if I want to get into Little Elm - one has to plan carefully to avoid bumper-to-bumper traffic. A lot of information a newcomer needs (voter registration, DMV office) is not readily available. Deliveries have to be made to "Aubrey, TX)" - not Little Elm as the sales brochure lists the address. Little Elm taxes - Aubrey delivers - that has been the cause of much confusion. I could go on but don't want to be totally discouraging - you just have to be aware of what the problems - and they will be ongoing are. ... More

OK, had to have a garage door company come and fix my door because it was going to take too long for Pulte to get someone out.

We have found issues with the irrigation systems, sod, landscaping, and roof leaks. Interior of home was pretty good but the roof leaks are causing rework of drywall. We continue to find other issues which makes me worried about what else might go wrong. They have been pretty responsive to getting things fixed but the quality isn’t there to begin with.

The length of time from purchase to settlement was months to long and and promised delivery was delayed months (not all Covid related). Baseboard, bathroom floor and kitchen backsplash were all installed with wrong product causing delays. Overall the finishing work was sloppy (plaster not cleaned up, paint spills on title floors, windows not properly cleaned. Most disappointed with the finished product (we have purchased 5 new homes prior to this one and one of those was a Pulte home).

The sales and construction teams were absolutely the best during the sales and building process. Communications were fluid and concise. Since closing we have experienced a gap in communications and follow-up with the warranty department.

House is great but heat did not work 3 weeks after move in and house does not hold heat or cool temps very well.

A number of small issues on the initial walk through some of which were not addressed properly on the 2nd walkthrough.

First of all, there is very little that can be changed. My construction supervisor was changed half way through the build then with a week and a half before my 30 days after move in check my next construction supervisor quit which left me with issues that could have been taken care of during that week and a half. Now I have to deal with the Pulte service request department. I had sent in 8 items on a service request, got an email back saying they would contact me. I was never contacted until I found another problem. Their response was we never received your 8 items. Now it seems that they want me to wait until I have my 11 month check on those items. The item that they did reply to was a problem with my cooktop not being set properly. They have told me I have to call Whirlpool to get this problem taken care of. Well Pulte put this stovetop in why should they not be responsible for fixing this problem??? I don’t even want to tell you about the terrible cabinets they put in these homes. The company gets a 1.3 on yelp. They would be lucky to get a zero from me. The cabinets are the worst built cabinets I have ever seen. I believe they are made of press board and while they look fine on the outside they are terrible on the inside. I have lived in another part of Texas for many years and Pulte was one of the best builders there so I thought this would be a great house but Pulte is not the builder I heard about years ago. I expected a bit better of a build for the price I paid for this house. ... More

We’ve been in our home 2 months and still waiting for things to be redone that we’re not completed correctly the first time. This is very frustrating. We were also promised and paid for a high end microwave oven combo. Instead they retrofitted a table too CHEAP microwave in the space and put in a built in oven. We paid $2300 extra and certainly did not get the appliances promised.

Like I said the whole buying process was great but then it went down hill. Pulte Title is horrible. Kept asking for same documents. Pulte Mortgage was great. Workmanship is horrible. Paint splatters and spray everywhere. House was dirty when we moved in. Didn't clean windows or windows sills (the high ones that you can't see, left paper and saw dust up there) , left the paper from sliding glass doors on the frames and caulked it on them. Most kitchen and bathroom cabinet pulls were scratched. Caulk is horrible around shower and bathtub. Everything looked good on walk through, because you're in a hurry to get to the closing. Now it's more than 2 months later and things still aren't fixed, with dates being set for repairs and no one showing up. ... More

Still waiting for SIGNIFICANT items to be completed.

Dishwasher stopped draining - into week 2 of waiting. Refrigerator works -no water coming out again - stove connect to gas has leak, no help yesterday waiting again today

Overall a positive experience prior to closing. Mark with Sales was responsive, knowledgeable, and flexible prior to closing. The mortgage loan team was disjointed and difficult to work with. All requests from the team were responded to immediately, but then it could take weeks to get a follow up response. No one seemed to work together. Trying to schedule travel for closing when we couldn’t get a firm date was difficult. Understand keeping it on the family and offering incentives, but be sure to deliver and communicate. Cole the contractor was great; answered questions, did walk through and an overall fantastic person. Disappointed after the closing was complete. No follow-up, no thank you, no welcome to the family. I expected more from Pulte or Del Webb. Went to office to say hello. The staff had no idea we had purchased the home. Didn’t receive any warm welcome or thank you from anyone along the way. Bought the model/sales office, so there’s been confusion with USPS, deliveries, etc still showing home as a business not a residence. Love the community and the residents! ... More

Keep an eye on your house as it is being built. Check it out every week if you can. When you see something that is wrong or looks wrong tell them asap. Pictures help to explain it.

Builder needs to use pocket doors where appropriate. Really should include shower grab bar for safety. Also remove trip hazard at sidewalk to Front door

There are a couple issues I have that should have been explained regarding the outside structure before I purchased the house. Other than that most of the house is beautiful and I am enjoying living in Texas.

Workmanship was below my standards. Several things had to be redone. Master bathroom cabinets substantially down graded from picture shown (no model available for plan) no drawers as was shown. Using their mortgage company was a nightmare. The only positive things has been the building supervisors, of which I had three.

I noticed a price discrepancy the day before closing. Rita responded quickly to send an amendment to Pulte Mortgage with a significant credit to my closing costs.

Dell Webb knows their business model. They provide a solid product (void of sufficient choices, but adequate), stick with their buyers longer than most volume builders, and keep their neighborhoods attractive and make them interesting places for seniors. The quality of workmanship in the initial phases is very poor. It requires multiple visits to fix, repair, and replace from quality control personnel who are more experienced and professional. The process, for us, has been long and the response from subcontractors slow. This may be a reflection of the industry and the markets; I don't blame Dell Webb or their experienced staff, but for the homebuyer, it creates a frustrating and exhausting process. Sales were great, responsive, helpful, and there when called upon. Our construction manager is top notch - he cares, has a sense of urgency, and extends himself to make up for the shoddy workmanship. Without him, this would have been a much more difficult process. ... More

Working with Kristen Springer was the best part of buying our new home. Kristen is a real asset . She follows up and answers all questions. The actual process of working with sales was difficult and at times confusing.

We were impressed with the model homes and our salesperson was awesome. The construction supervisors were awesome. However, the quality of the final product was very sloppy. Lots of paint splatters on the new floors and outside on concrete, cabinet trim not finished professionally, dishwasher that doesn't work, just general lack of attention to detail.

The home is beautiful and the build time was acceptable considering the COVID delays in building materials and appliances. But I had trouble getting my field managers to respond to me with the issues I had with the house, before and after I moved in.

The location is great. Design center experience was top notch. Builder assigned to us (Spencer) very responsive and kept us up to date on progress. Title company was not the best I’ve used; one mistake is a typo; more than that is careless work.

Workmanship is my biggest disappointment. Sloppy painting and caulking. Oversized cutouts that had to be repaired (at least the one's I saw before closing). Cabinet finish work, clean-up lacking, yard is not leveled... I will say the tile work in the master bath specifically is great work. Pulte has responded to 3 out of 4 warranty requested repairs.

Poor response to issues pointed out during construction