Del Webb Reviews in Dallas, TX

Rude, non responsive builder on my house.

Have a check list when you go through final walkthrough to ensure everything is repaired before purchase.

Does not do as they promise.

I would advise to not close on your house until they address every issue you see. After you close, the construction manager forgets what they promised to take care of. We’ve had the house 2 months and still don’t have a doorknob to a linen closet. Once we did our 30 day walk through with the warranty person, a lot of issues are being taken care of including 6 doorknobs that the construction manager knew were in the house but didn’t send anyone to install.

We wish we would of investigated Pulte as a whole. The buying of course was easy! Design center experience great. The problems are with the finished home project. We have numerous fixes. Very disappointed as a whole.

to many delays in process of closing

They’re quick to fix little mistakes. But it takes more than 30 days to fix their big ones and still waiting!! Every Monday I text the foreman asking when will the hole in the wall will be fixed? I’m told he’s confirming with the drywall company to fix the gap. To me this is not a gap it’s a hole! When they built my house they forgot the crown molding. So after having to come back in and add the crown molding they laid the molding on top of the vent going into the guest bedroom. Not acceptable so they replaced the vent with a smaller one now leaving a hole. It seems like they can’t figure out how to fix this problem. Next the gaps on the floor going into the guest restroom and the washroom. First I was told that’s the way they should be. But then was told going to make sure. So a threshold was placed on top of the gaps. Again not acceptable! If you step on the threshold you’ll hear a crack sound. This is because of the gaps underneath. Now I’m waiting for them to come and fix that. ... More

Everything was good until Pulte Mortgage got involved, I would rate their service an absolute zero. Everyone we talked to in the Denver, Co. office was totally unorganized & couldn't decide what they needed when. This is the eighth house my wife have bought & they single handedly made this experience worse than all the others put togather, wouldn't recommend them to my worst enemy!

This was our third new build so we believe we've gained a little knowledge and experience with purchasing new homes. This one from Del Webb was nice at the introduction however, having to wait 10 months to close on our new home all the while watching interest rates climb. What is the earnest money good for? That's an experience we did not enjoy at all. Priority should have been given to lock in rates when earnest money is given. Yes we understand about post covid supply issues, but why are the buyers the ones you wait and end up having to pay higher payments? Not good business.

Very poor workmanship. Lots of errors to be corrected, especially for the price!

Be prepared to spend another $50,000 over what the list price is of your home. The upgrades are ridiculously overpriced, and they do not allow for even the smallest of changes to the plan. You have no say on what landscaping is put in, so you have to tear it out and start over. They are very slow in fixing the things that were not installed correctly to begin with. The new home is great but Pulte as a company sucks big time.

1. Our realtor had to call out the salesman twice for misinformation/bad information. In particular, due to delayed closing, I was not available on rescheduled close day. We talked to salesman and he said that we could not do a POA and he make it sound like it was the mortgage company that was telling him that. We talked to the mortgage company and they said we could do a POA. Our Realtor made him eat his words. 2. The color of stone that we saw in the showroom and selected and paid for and expected was not what was put on the house. Pulte said that the stone name matched what was on the order sheet...but the color we got did not match the color of the stone in the showroom. We are extremely disappointed with Pulte. We should have taken a picture of the stone as evidence when we selected it. 3. We put in all tile floors...no carpet. The tile floors were 'mopped' to pick up loose dirt; but not cleaned. We had to go buy a steam cleaner to get off MOST of the residue that was on the tiles. We expected the floors to be cleaned prior to move in, they were not. We did not have time to hire Stanley Steamer to come out and clean the tile. We had to do it after furniture arrived....so tile underneath furniture and bed etc is still not clean, as is some other areas. 4. The interior design phase went very smooth. We selected the paint color, tile, cabinets etc. Very pleased with this part. 5. Issues were handled quickly by construction manager during the building phase. 6. Would have liked to have more options. like there was no option for crown molding in the sun room...se we have to do that ourselves. There was no option for adding a back porch and maybe even a pergola...very disappointing. So we will have to get someone to move the sprinlkers and gutter down spout to get the porch and pergola done. There was no option to carry the bathroom tile to the ceiling. Yet, we saw a house, a few doors down, under construction, that did have tile going to the ceiling. We would have liked an option to build out the master closet with shelving. We had to hire an outside company to do it. ... More

There was and is a lot of grout on the vinyl plank flooring. I have spent over three hours so far removing it and still have a couple of hrs. to go to finish removing the grout in every room. Installed grout looked to be installed by someone who had never done it before. Areas that should have grout around door trim, baseboard trim, doors windows in every room was absent in every room. The roll out cupboard shelves have fallen apart on two cupboards. The hinges on the front door fell off, and the door was hanging by 2 screws that were about 1 1/2 inches long that were obviously much too short to hold a heavy door. The cement work on the front driveway and entrance was very rough and unfinished looking. Light could be seen on both the front and back doors( about 1/8 to 1/4 inch gaps) Lots of cold air entered the home for the first three weeks we lived here durning a very cold winter weather snap. The electrical and other boxes (3) total were not closed properly and were covered in rocks and debris(located in front yard). The light to the attic was left on by construction personnel and has been burning 24-7 for the last 37 days as my husband is disabled and I am not willing to climb a ladder and enter thru the small attic opening. Everyone in the community comments on the very poor workmanship on these homes. I have built 5 brand new homes in my life and have never experienced this kind of poor workmanship before. In the other 8 homes I have lived in for years I did not have the number of nicks, scratches etc. on workweek, doors, paint that were in this home on the day I moved in. I have pictures if you would like me to send them . ... More

House is well built - very pleased. Our sprinklers, flower beds / landscaping and grass sod is absolutely horrible. 3/4" water pipe for sprinklers was leaking & flooded our back yard. I identified 2 major low spots in the back yard & the builder ignored me during our final walk through. I had to fix the 2 low spots myself. The sod was laid on unbelievably unlevel ground. I had to fix the unlevel ground under the sod - remove clods, humps and fill in the holes on the entire yard.

The pandemic and February freeze were not helpful and Pulte has struggled getting crews/subs to work timely. Worse, the quality has clearly declined from the houses built not that long ago. Getting trades back in to do remedial work is hit-and-miss. There have been 12 requested of which 9 have responded and 6 did rework that was satisfactory. Nearly 2 months in, we still can’t arrange our home because walks, etc. need to be clear for work to be done. At this point, it’s exasperating. Community is great though. Wonderful people. Some put in extra effort to make up for lack of response from Association. ... More

Our Bldg. interior construction supervisor, Flint Sneath, always was very responsive, despite subs continuous recalcitrance to be responsible, at all!

I found that a lot of what I was told during the construction process was either blame someone else or deny there is a problem. We were told that our house should be finished in late July or early August. Based on this information we sold our home in Washington State and drove to Texas arriving on July 1, 2022. We expected to stay in hotels for a month but no longer than two months. At the end of August, we became very concerned because our house sat for 8 weeks with little or no activity. The reason given was they could not get brick. The last week in August I was tired of the excuses and hod the Construction Manager meet me at the house to solve the problem. I forced him to call the brick supplier to see why they had promised to deliver the brick for the last 16 weeks. The call was made on Thursday and the brick was delivered on Friday. The problem with the builder's system is the Construction Manager has no authority and to relies on their expeditor and weekly computer print outs. My other problem is the contact is always referred to when they don't perform but when they don't provide items like building requirements for VA financing, they ignore them and refuse to build per the specification in the contract. My suggestion is to make sure you are aware of how the builder, Pulte homes performs on construction and warranties. ... More

Over all the house is good it just seems that after closing things take for ever to happen Are builder Tim turned in a cabinet that had a crack in it to be replaced that has been app. five weeks ago still nothing and then there is the landscapers and sprinkler people that do the worst work i have ever seen. The quality of paint we were able to select from was very poor unable to wash any of it.

Quality of workmanship in various trades that Pulte Homes is using is severely lacking, not only in my new home but seems to be consistent with many neighbors I have spoken to. Hard to notice every little thing or detail on final walk through. Even after some of the corrections are made, they are still deficient in quality work. Either Pulte is hiring subcontractors that do not have extensive home building trade experience or their subcontractors are not utilizing experienced people that take pride in their work. They seem to just rush through a project so they can go on to the next project. Very disappointing. ... More

Really sad by the fact still have issues my two front trees are dead and the back property is a swamp

The trades were not effectively managed resulting in chronic mistakes. We forced to revisit contract to support items we added but were missing during construction phases. Items that allegedly were discontinued were not replaced with equal or greater value but instead represent lower quality than what should have been provided. Historic electrical call outs, water leaks, and now toxic black mold. Unable to proudly show our home and currently do not have a sink, dishwasher, or kitchen island because of tradesmen negligence. The list of complaints is too long to fit in this summary. Buyer must read the documents of what Pulte advices will be the process and expect to be the one calling for progress updates. Often the scheduled progress conversations did not consistently occur unless I made the attempt, except for a few rare occasions. We are just in our first month post close and already have an event that requires us to disclose on a Seller’s disclosure should we need to resale our home. Anyone who steps in this home today sees real time evidence of the poor quality and so it is I Pulte’s best interest to find a quick resolution. ... More

Inaccrurate feedback and in somec cases outright lies.

Recurring delays. Request for predrywall inspection was sent to City of Little Elm 5 weeks after my inspector did his inspection. Bricks are normally put up in 4-5 days. Mine took 4 weeks and delayed driveway and other outside work. $1000 to upgrade paint and it isn’t washable. 7 months between building permit and occupancy permit.

From critical sales promises not kept to low quality materials and unskilled craftsmanship along with incorrect closing fees and erroneous explanation of closing costs, the entire experience was frustrating and exhausting. Worst house building experience by far and this is my fourth build in Dallas over 35 years.

House lacked attention to details before closing. Builder are building so fast results are sloppy