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Del Webb Reviews in Dallas, TX

What Dallas Homeowners Have to Say About Del Webb.

Read all 367 verified reviews from homeowners that built a new home with Del Webb in the Dallas area. Dallas homeowners have rated Del Webb an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Del Webb

has 4.3 out of 5 stars in Dallas Area

367 Reviews in Dallas Area

Ratings by Category

Overall 4.3

Quality 4.1

Trustworthiness 4.3

Responsiveness 4.2

Del Webb in Dallas Area

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Customer Reviews

Frisco Del Webb New Home Review

  • Sylvia P.
  • Verified HomeBuyer
  • October 31, 2019
  • Frisco, TX

Our builder did a great job keeping us informed weekly on progress of house build. He also addressed any questions or concerns we had in a timely manner. We like our new home. Only wished that we could have made a few extra changes to floor plan (add a sink, add built in shelves in showers, etc.). Pulte mortgage process was easy.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Very pleased homeowner

  • Janis B.
  • Verified HomeBuyer
  • October 30, 2019
  • Frisco, TX

My spouse and I are thrilled with our decision to move to Frisco Lakes. We moved from Iowa to get away from the winter weather and to be closer to family in the Dallas area. It has lots to offer to make new friends and we are certainly enjoying the sunny Texas weather!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - All employees were extremely helpful, courtesy and responsive

  • Arturo R.
  • Verified HomeBuyer
  • October 30, 2019
  • Frisco, TX

All employees were extremely helpful, courtesy and responsive to all our questions throughout the whole process

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Excellent Home-Buying Experience

  • Robert S.
  • Verified HomeBuyer
  • October 16, 2019
  • Frisco, TX

We feel fortunate to have landed at a Del Web home in Frisco Lakes. The entire home-buying experience has been excellent. Our Sales Counselor remembered us from last year and notified us of a time-critical opportunity that we feel fortunate to have acquired. We absolutely love the design, the size, and the utility of our new house and fell as if we're living in a resort bungalow. The construction and finish quality is great, much better that I've experienced with previous custom builds. Our experience is that Del Webb and Pulte know how to do things right and that's what they do. We've ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Don't buy one.

  • Charee M.
  • Verified HomeBuyer
  • October 09, 2019
  • Frisco, TX

The house was built with some very cheap materials, the workers all did apprentice ship work. I am very disappointed in Pulte builders. If your buying a home here I suggest you stop buy a lot and check on the workmanship. Sorry to say I felt like I was left hanging after I signed my papers,

Del Webb responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at socialcare@pultegroup.com. ^Abby delwebb

Total Score 1


Quality 1

Trustworthiness 3

Responsiveness 1

Del Webb Frisco

  • Harry L.
  • Verified HomeBuyer
  • October 09, 2019
  • Frisco, TX

The quality of people that we have had the pleasure to work with during the selection and purchase of our new home has really been great. Tim, Tessa and Ashlee have all been knowledgeable professionals, very courteous and patient. When we would ask them to do something for us or have a question, they were always prompt and courteous in their response. Great people doing a great job!

Del Webb responded:
We love hearing that you had such a wonderful experience. Thank you for sharing your story and welcome home! ^Abby delwebb

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great Home, but the landscaping fail short

  • William E.
  • Verified HomeBuyer
  • September 29, 2019
  • Frisco, TX

The process of building and buying the home was great. But the landscaping was/is a huge disappointment. Which really sucks because that is where the "Curb Appeal" comes from. So, Okay; just a minor mistake, let someone know and they will fix it. LOL The repair job was no better than the installation. At some point it's just not worth the stress. They don't care about the quality of work, and they are not going to change now. Really it's a shame, our building, buying, and move-in experience was tainted by one poor quality supplier.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 3

Del Webb - The only thing negative that really bothered me is the sales

  • Janna P.
  • Verified HomeBuyer
  • September 25, 2019
  • Aubrey, TX

The only thing negative that really bothered me is the sales people once you closed on House they never thanked you. It’s like you never existed.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Pleasantly surprised

  • Thomas H.
  • Verified HomeBuyer
  • September 18, 2019
  • Frisco, TX

Steve and Vanessa are the best. Venassa was most always available. Returned calls promptly. Listened..and acknowledged problem or difficulty and fixed or found an answer. Always kept us up to date on the homes progress and completion of work. She has A lot of good references and suggestions.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Positive Feedback

  • William V.
  • Verified HomeBuyer
  • September 11, 2019
  • Frisco, TX

outstanding quality of the home, even with corrects they are made fast and on the first try.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Exceptional quality and care by the team!

  • Anonymous
  • Verified HomeBuyer
  • September 11, 2019
  • Aubrey, TX

From the sales rep to the site management team, and everyone in between, these people are the best! They know their field of expertise and cannot do enough to make your entire experience a pleasure.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Haven’t been Impressed!

  • Anonymous
  • Verified HomeBuyer
  • August 13, 2019
  • Frisco, TX

These houses were built by people who don’t take any pride in their work. A tile in the kitchen that is deformed - who cares?! Paint so paper thin that one should immediately repaint. Driveway with a deep boot print in it? Who cares? Lawns that are all weeds? Doesn’t matter. The models yards look good....

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 2

Del Webb - Disappointed in kitchen cabinetry.

  • Jamie B.
  • Verified HomeBuyer
  • August 08, 2019
  • Aubrey, TX

Disappointed in kitchen cabinetry. Could be so much better easily plus dishwasher is in wrong place. Big mistake! Flooring installation is poor. People are the best thing Pulte has going for it. Everyone is super nice and as helpful as can be under circumstances. Value is not there. Feel that I have paid too much for what I've gotten.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Del Webb - Really sad by the fact still have issues my two front trees are

  • Heather H.
  • Verified HomeBuyer
  • August 07, 2019
  • Frisco, TX

Really sad by the fact still have issues my two front trees are dead and the back property is a swamp

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 2

Excellent experience

  • Stephanie R.
  • Verified HomeBuyer
  • August 07, 2019
  • Aubrey, TX

I moved from out of state and everyone was so helpful and kind. The home is everything I hoped for and more. The community is fabulous!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

We love it at Frisco Lakes!

  • Robert S.
  • Verified HomeBuyer
  • August 07, 2019
  • Frisco, TX

We are very happy with our complete home buying experience. Our walk throughs before closing with S. were helpful with the operation of all the new systems. Our phone calls were answered promply and every question and concern was addressed. It has been one month and we are at home. Except one thing -- light switches! It's always the last try that turns on the right light, but we're getting better at it.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - Our experience with Del Webb was outstanding.

  • Robert P.
  • Verified HomeBuyer
  • August 07, 2019
  • Frisco, TX

Our experience with Del Webb was outstanding. This is the third home we've built and Del Webb is the best home builder by far.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very Satisfied

  • William P.
  • Verified HomeBuyer
  • August 05, 2019
  • Frisco, TX

Chase is outstanding! Great attention to detail and follow up.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very good

  • Alwin H.
  • Verified HomeBuyer
  • July 30, 2019
  • Aubrey, TX

The house is very nice.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Great Experience

  • Pamela G.
  • Verified HomeBuyer
  • July 25, 2019
  • Frisco, TX

My experience has been positive and helpful through all building phases starting with sales office through completion. I most appreciate good and prompt communication, along with attention to my specific needs and concerns.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great response from const. manager, not impressed with the rest.

  • Fred P.
  • Verified HomeBuyer
  • June 27, 2019
  • Frisco, TX

Their is not enough space.

Del Webb responded:
Thank you for your feedback. We're disappointed to hear that you're not satisfied and encourage you to reach out to us at socialcare@pultegroup.com if you'd like to discuss this further. --Sarah delwebb

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 5

Del Webb - Terrific service and support team!

  • Jeffrey W.
  • Verified HomeBuyer
  • June 25, 2019
  • Frisco, TX

Terrific service and support team!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Love location

  • Carol C.
  • Verified HomeBuyer
  • June 25, 2019
  • Frisco, TX

The location is great. Design center experience was top notch. Builder assigned to us (Spencer) very responsive and kept us up to date on progress. Title company was not the best I’ve used; one mistake is a typo; more than that is careless work.

Total Score 3


Quality 3

Trustworthiness 5

Responsiveness 3

We Built this House While We Were on a Six Month Cruise

  • Jeffrey P.
  • Verified HomeBuyer
  • June 18, 2019
  • Frisco, TX

Our house was begun the week after we sailed from Miami on an around the world cruise. Our builder would call every Friday morning to give us updates, but we rarely were available to talk due to time differences, etc. So every Friday we received photos and descriptions of the progress. We arrived from London and the house was ready to move into. Sure there were one or two minor things to be done, but on the whole our house was move-in ready.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Del Webb - Love the floor plan and the community.

  • Mark C.
  • Verified HomeBuyer
  • June 18, 2019
  • Frisco, TX

Love the floor plan and the community.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5