Del Webb Reviews in Dallas, TX

These houses were built by people who don’t take any pride in their work. A tile in the kitchen that is deformed - who cares?! Paint so paper thin that one should immediately repaint. Driveway with a deep boot print in it? Who cares? Lawns that are all weeds? Doesn’t matter. The models yards look good....

Very poor fit and finish. Many areas needed to be caulk after move in. The floor is uneven and has many loose planks. When issues are raised it takes a long time to get fixed. Example: we have owned the house for two months and we are still waiting for areas of the cabinets to be painted and rain down spouts. I have also waited for 4 and 8 hours for people to come fix issues and they do not show.

Ignoring the complaints Workers coming to do the fixing in a hurry therefore is not done correctly.

It becomes apparent from day 1 that Del Webb is not interested in their customers. Frankly, every Pulte employee treats customers as a necessary burden that must be endured. Every single thing must be down the Pulte way. The construction of the home is second rate, at best. Lowest bid contractors are selected and there is no follow-up on the quality of the work. All the materials are selected based on the lowest price. Construction is solely designed to meet the most minimum standards. Quality control is left to the Buyer, who is responsible to find and report all the many construction faults.

I moved in to my new home almost 8 weeks ago and only two items on the punch list have been addressed, and one of those has not been resolved. I honestly believe that Pulte is a good builder and that these are difficult times for them. There are shortages of supplies and good help, but homes are going up so quickly here that I would think that they should finish work on the homes that are built. I love the neighborhood. That was my main reason for moving here. I just hope that I am going to get these issues resolved at some point.

I lived in Del Webb Frisco Lakes for 10 yrs. Built our house great experience! Building in Union Park is the worst experience I’ve ever had . Quality is very poor response to those issues poor .Nothing like the what was shown in the models. Overpriced for what you get. Very unhappy.

I have bought and built many homes in my life and I have to say this was by far the worst experience I’ve ever had. I hate having to say that because I wanted it to be a great experience but it just wasn’t. The Pulte mortgage company experience was horrible. I will not use Pulte in the future.

Pulte Mortgage is a nightmare. Pulte construction another nightmare.

Just not great, it was built during covid supply issues. Trim, drywall and overall workmanship was not good.

This was the worst experience we had building a home from the master shower, tile installed incorrectly causing the tile to all be torn out and then having to move plumbing, gas line to cooktop installed in wrong place causing drywall, insulation & back of cabinets to be destroyed. Broken windows, damaged doors, ripped weather-stripping under exterior doors, threshold destroyed when acid washing brick. Exterior electrical plugs installed crooked. Electrical Items noted during rough in inspection not fixed before drywall installed. And we still don't have the correct dishwasher. And there is much more. ... More

My salesperson should have told me I needed a RIGHT hand garage to maximize windows on the east side of our house knowing full well our model (Martin Ray) has only 1 1/2 windows on the garage side. She told us we needed a LEFT hand garage. Our house is SO DARK from lack of windows on the east side. We currently are repainting the entire interior of our house at our expense trying to brighten our living space. Also the design person did not steer me to lighter colors after I told her too that I wanted maximum light. The time allocated for the design center choices is inexcusably short; especially when we had to fly in from another state. Del Webb salespeople should have been much more helpful. We were just a number to be processed as quickly as possible. Our contractor supervisor was removed halfway through the building process, unfortunately. He kept us abreast of the build of our house. We were sorry to find he was gone!! The quality of the workmanship on our house was extremely poor. No quality control!! We had a list of 16-18 major items that needed correction. Over a two month period they were finally corrected. These homes at Frisco Lakes are expensive for the square footage with substandard workmanship. So disappointing to see the walls painted with the wall plates installed as we had to remove and clean. Too many issues to mention in this forum. We moved here 4 months ago from a 55+ community where the quality of workmanship was excellent and home prices were lower. I suspect you will not publish this review. ... More

The house was built with some very cheap materials, the workers all did apprentice ship work. I am very disappointed in Pulte builders. If your buying a home here I suggest you stop buy a lot and check on the workmanship. Sorry to say I felt like I was left hanging after I signed my papers,

Purchased "Model Home" in McKinney. Entry door was attached to frame with Tyvek Tape, Interior doors missing hinge pins and hardware, Plumbing leaks, huge sprinkler leaks, broken exterior lights, do not waste your money on these poorly constructed dumps.

Taking a long time to get things accomplished.

Poor workmanship, Very sloppy contractors and poor resolutions to problems after closing

Very disappointed with quality and organization.

We expressed our disappointment and it was rejected.