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Del Webb Reviews in Dallas, TX

What Dallas Homeowners Have to Say About Del Webb.

Read all 354 verified reviews from homeowners that built a new home with Del Webb in the Dallas area. Dallas homeowners have rated Del Webb an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Del Webb

has 4.2 out of 5 stars in Dallas Area

354 Reviews in Dallas Area

Ratings by Category

Overall 4.2

Quality 4

Trustworthiness 4.2

Value 4.1

Responsiveness 4.2

Del Webb in Dallas Area

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Customer Reviews

Lack of communication during the building process.

  • Thomas A.
  • Verified HomeBuyer
  • December 09, 2021
  • McKinney, TX

We expressed our disappointment and it was rejected.

Del Webb responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Salesperson did not listen to my request for lots of sunlight in my home.

  • Carol W.
  • Verified HomeBuyer
  • October 15, 2020
  • Frisco, TX

My salesperson should have told me I needed a RIGHT hand garage to maximize windows on the east side of our house knowing full well our model (Martin Ray) has only 1 1/2 windows on the garage side. She told us we needed a LEFT hand garage. Our house is SO DARK from lack of windows on the east side. We currently are repainting the entire interior of our house at our expense trying to brighten our living space. Also the design person did not steer me to lighter colors after I told her too that I wanted maximum light. The time allocated for the design center choices is inexcusably short; ...

Del Webb responded:
We are incredibly disappointed to hear that you have had such a negative experience during your new home build journey and are left unhappy with your new home. We would like to get leadership involved and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AS ...

Total Score 1


Quality 1

Trustworthiness 2

Value 1

Responsiveness 3

Don't buy one.

  • Charee M.
  • Verified HomeBuyer
  • October 09, 2019
  • Frisco, TX

The house was built with some very cheap materials, the workers all did apprentice ship work. I am very disappointed in Pulte builders. If your buying a home here I suggest you stop buy a lot and check on the workmanship. Sorry to say I felt like I was left hanging after I signed my papers,

Del Webb responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at socialcare@pultegroup.com. ^Abby delwebb

Total Score 1


Quality 1

Trustworthiness 3

Value 1

Responsiveness 1

ratings for 1949

  • Louis S.
  • Verified HomeBuyer
  • May 15, 2019
  • Frisco, TX

Taking a long time to get things accomplished.

Del Webb responded:
We apologize for any delays you've experienced. If you'd like to discuss this further, please feel free to reach out to us at socialcare@pultegroup.com. --Sarah delwebb

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1