Del Webb Reviews in Dallas, TX

First of all, there is very little that can be changed. My construction supervisor was changed half way through the build then with a week and a half before my 30 days after move in check my next construction supervisor quit which left me with issues that could have been taken care of during that week and a half. Now I have to deal with the Pulte service request department. I had sent in 8 items on a service request, got an email back saying they would contact me. I was never contacted until I found another problem. Their response was we never received your 8 items. Now it seems that they want me to wait until I have my 11 month check on those items. The item that they did reply to was a problem with my cooktop not being set properly. They have told me I have to call Whirlpool to get this problem taken care of. Well Pulte put this stovetop in why should they not be responsible for fixing this problem??? I don’t even want to tell you about the terrible cabinets they put in these homes. The company gets a 1.3 on yelp. They would be lucky to get a zero from me. The cabinets are the worst built cabinets I have ever seen. I believe they are made of press board and while they look fine on the outside they are terrible on the inside. I have lived in another part of Texas for many years and Pulte was one of the best builders there so I thought this would be a great house but Pulte is not the builder I heard about years ago. I expected a bit better of a build for the price I paid for this house. ... More

Both Stephen and Matt are truly the cream of the crop! They treated me with great respect and made me feel like I was their only buyer! They were professional and ethical throughout my entire process. They took pride in their work and were always accessible to answer my questions in a timely manner. They kept me informed and updated on all of the workings building my brand new home. Both Stephen and Matt are GREAT ASSETS to Pulte Homes!!! Keep up the good work!!

Workmanship was below my standards. Several things had to be redone. Master bathroom cabinets substantially down graded from picture shown (no model available for plan) no drawers as was shown. Using their mortgage company was a nightmare. The only positive things has been the building supervisors, of which I had three.

We had 2 construction managers and we could not ask for better. Both were very professional and explained alot. The front end guy took us through the construction and the finishing gal was excellent in showing us around our home every step of the way. I hope everyone gets these two but I know that isn't possibly but Thank you for putting them with us.

Each phase of the construction was reviewed in weekly phone calls from our construction manager.

Tim was awesome - always available, knowledgeable & got things done. Could not have asked for a better construction manager!

We are pleased with our new house in Texas. The details were covered by our contractor in time. Thank you Pulte.

From the first time I saw the floor plan, I loved everything about it. My sales agent was so helpful and informative. The construction manager was great. Always kept me informed and took care of any concerns or questions I had. Closing was so quick and easy. I love my new home. I love the community I’m in. I’m home.

Great company reputation! With building difficulties between labor and supply chain issues, which smaller builders cant’t control, I felt this would be the smart move. They lived up to their reputation!

I noticed a price discrepancy the day before closing. Rita responded quickly to send an amendment to Pulte Mortgage with a significant credit to my closing costs.

The construction process while long, went very smoothly which I attribute to our two construction managers, Joe and James. They were very quality oriented and made sure all the subcontractors were doing what should be done. The sales process could be improved and make sure you read and understand the Pulte/Del Webb contract as it is very one-sided and not a normal real estate purchase contract that you may have used in any previous purchase you may have had. You will end up being forced to use their TItle and Escrow company and pay for things you've never paid for before.

Rita was great to work with re: Sale area. She stayed on top of the process. Initially we were going to use Pulte Mortgage- candidly, I did not like or appreciate that experience. We were told one thing and then the rules started changing- I then went back to our former mortgage company. The process itself of the purchase and close was very well done. Pulte is a quality group to work with within the Del Webb community we purchase.

Tim and Pete did a great job

Over very good. Building manger was great, work very hard and quickly to resolve issues at close and after we were in house. Cleaners did a ok job, but not as clean as expected. Our construction manger made sure this an other issues were completed.

The home is beautiful. Jason the project manager made the experience seamless. Any issues are dealt with promptly until you are satisfied.

So far our experience has been positive. All issues that required a quick response have been handled in a timely and professional manner. A number of minor issues have been identified and will be communicated at our post-closing inspection. Our final comments will depend on how those are resolved.

Overall a good experience. $500k doesn’t buy what it used too.

Our builder rep, Tim, is excellent. He's very attentive and responsive and our communication channels have been great from the ground-breaking through the closing process. He's very knowledgeable and conscientious and has made the entire home-building process wonderful for us. Thank you Tim!

John the construction man exceeded all expectations. John closed early to meet my wife's schedule. John built our dream home. Thanks John.

The construction manager was responsive to identified issues and special requests. He was always professional, honest and dependable.

This was our third new build so we believe we've gained a little knowledge and experience with purchasing new homes. This one from Del Webb was nice at the introduction however, having to wait 10 months to close on our new home all the while watching interest rates climb. What is the earnest money good for? That's an experience we did not enjoy at all. Priority should have been given to lock in rates when earnest money is given. Yes we understand about post covid supply issues, but why are the buyers the ones you wait and end up having to pay higher payments? Not good business.

Unfortunately we have had a lemon experience. We closed 2.5 months ago and are still waiting of fixes to multiple issues including windows, cabinets, doors, tile. Our construction manager said that everything would be corrected prior to close, so items were from original instillation during the build. Our home was not cleaned when we moved in. We have had over 25 people in our home already and we are still waiting.....

It started from the beginning of the process to the end. It was a great process. Everyone I encountered during the process was very courteous and professional! I really appreciated the thorough communications. I wasn't surprise about anything, They kept me in the loop. Anytime I had questions I received timely responses. Once again everyone I came in contact with did an awesome job! Thanks to them all!

The building contractor made this experience workable

We were very pleased with the communications during the building process. Any issues were immediately taken care of by our project manager. After the closing, however, several small details that were supposed to be addressed were never completed. We were told several items were supposed to be corrected, but it never happened. Still waiting after almost 2 months! Most of the areas to be addressed were in the cleanup/finishing of the construction - painting, concrete splashes, sod rolling, etc. Have had to finally do most of that on my own.