Del Webb Reviews in Dallas, TX

My sales person Jeff was Outstanding and the only Pulte representative who supported me fully after closing. I have detailed in other surveys this, the Construction manager and Pulte Mortgage. So far the Warranty team has been very disappointing.

Better than expected, and we expected!!!

The process in building this house was not only more stressful than it should have been, the workmanship and quality of your trades was horrible. The damages that needed to be repaired from your own trades was ridiculous. It took longer than needed to build the house. Pulte needs to keep in mind when building in your Del Webb communities, you are dealing with senior citizens. Also, problems with Pulte Mortgage so much so I walked away from the 10k incentive and went with my own lender. That is a whole other story in itself. I have had to reach out to several Sr. District managers to get resolutions for the problems I had. The only positive review I can give at his point is your warranty people are on the ball and do what they say they are going to do. As well, the Sr. managers were very responsive when receiving my emails. I have had answers given to me that later it surfaced there was a whole different issue that caused the problem. Incorrect finishes being installed and the list goes on. Slowly but surely things are being taken care of. I will think long and hard before recommending Pulte or consider buying another one of your homes. ... More

Happy to be home!!

Good follow up with Chris from warranty

Excellent experience purchasing my Pulte home. Sales office and construction managers were professional and efficient.

David, my builder was outstanding. However, the subcontractors are not. I had appointments with 3 subcontractors. Two no showed, no called. The one who showed up made the situation worse and will need to come back. If they cared about the job, they would have done it correctly to begin with.

The quality of the service, materials, planning with execution were outstanding. Could not be happier.

I have been very disappointed with the response for warranty work. My garage door does not work properly. Was reported two or three weeks ago - still no response from the garage door people.

I think my process in building my new home went pretty well considering i was out of town but i was informed from start to finish i really enjoy the updates that i recieve along the way i am impressed with the workmanship of the home and the quality of the materials used to build my home the overall experience has been great it is kind of bittersweet that it has come to a end but on the other side i have this beautiful home to come home to

I love the quality of the house.

Door position are poorly designed. Closets need work, kitchen shelving is terrible

Still waiting for SIGNIFICANT items to be completed.

Very positive experience. Matt was knowledgeable and responsive to my needs. I highly recommend him as a builder.

We’ve been in our home 2 months and still waiting for things to be redone that we’re not completed correctly the first time. This is very frustrating. We were also promised and paid for a high end microwave oven combo. Instead they retrofitted a table too CHEAP microwave in the space and put in a built in oven. We paid $2300 extra and certainly did not get the appliances promised.

They need to pay more attention to details in certain areas. It’s like pulling teeth to get anything taken care of after closing. Also. I was supposed to have a 30 day walk thru but that still has not happened.

Love the house but building issues, an almost complete lack of communication and having to wait an entire year detracted considerably from the experience.

I love my new home. I am 77 years old and recently widowed. I was fortunate to be able to buy a house under construction. My construction manager, Shanette, and salesman, Stephen, we're very pleasant to work with. When there was a last minute delay with my closing, with Jason's help,, Pulte was very fair to me. My only complaint is trying to get some minor repairs done now that I am in my house. But this community is so welcoming and I am so happy to be here.

From sales through the final punch list, the staff were always available and helpful. Dell Webb/Pulte are more than a home builder. They are a "transition" company. They are respectful for how stressful moving can be and work to keep the buyer informed throughout the process.

Builder was not customer friendly

We are very satisfied overall with our home. Our builder was always very responsive and was able to answer all our questions and address any thing we brought up. Our sales person, however, did not always tell us the truth but skated around Our questions at times.

The folks at Del Webb Trinity Falls are simply the best. They do what they say they’ll do in the timeframe promised. Nothing to improve - they are the best.

They kept me informed throughout the building process

I know Pulte Homes is a production builder and NOT a custom builder but a little flexibility on Pultes part would not hurt their "bottom line" and allow the buyer to make small changes (which the buyer would be happy to pay for the change).

Dell Webb is a great neighborhood living concept. I have been pleased with the overall process building my home.