Del Webb Reviews in Houston, TX

Overall I am satisfied with the home, but was frustrated through the process, the contact was delayed from what i could determine was scheduling subs, still have some minor open issues which required constant follow up. Project manager was apologetic and tried to accommodate me, so wasn't sure where the roadblock was. Then to top it off, due to changes in closing by Pulte, I was assessed a higher transfer fee by the homeowner association, which caused me to accommodate a $30 change for their failure, which meant re-issuing final electronic payments or they were going to delay again.

Good electricians - Lousy Painters. Decent Plumbers - Really poor Sod Installers

Our manager left about 3-4 weeks before closing. There were major problems with the rock and brick on the front of our house. I would have postponed closing, but it was upsetting my husband, so I didn’t. New manager said there was NO way they would tear down and redo the work. They did not clean the grout spillage all over our tile floor so we had to do it! The yard and landscaping were horrible! We had 2 truck loads of sand delivered and spread trying to level out our yard. The plants that were put it belonged in the discounted subdivision on I-45. When they laid the grass they didn’t bother to pick up any trash that had been left around. Now I will say Tex has worked hard to resolve the issues that we haven’t been able to fix! I would not recommend anyone purchasing a Del Webb home ... More

It is very difficult to trust people in this build when construction supervisors, customer care, etc. are moved to other projects. Customer care rep. was good about touching base with us on open tickets-airteam showed up when scheduled, however, whoever is in charge of landscaping has done nothing to correct the mistakes made in the front, side and partial backyard. They were here over two weeks ago and said they would be back to fill in the yard and replace some of the grass but we haven't seen them since. I was also told that they couldn't replace any of the grass on the side because they have a budget. Our sales rep (who was wonderful) was moved before our completion as well as our construction supervisor. This week we were informed that the customer rep (who seemed to be on top of what was going on) has been moved to another project. We are beginning to feel like this neighborhood is just a stepchild to Pulte. ... More

The quality of finish work is poor considering the per sf price, the overall home design has flaws caused from not thinking through how someone lives in the space, and the upgrade options are limiting and expensive, but the Pulte people are kind and pleasant to work with. The DW Community is a happy and quite environment, outside of the temporary construction crazy, and we love the amenities.

Paint used in all areas including kitchen and bathrooms is FLAT.

Very nice model homes, attention to detail a bit lacking when interior thrown together while rushing to complete on 3 week delayed closing date

We bought this home because we were told they use high quality materials and oversee the craftsmanship and the quality in your home would be superior! Our home is not even close we were so disappointed with all the flaws the materials that they used items they did not finish a build out at this cost should be high quality. We feel that we got half of what expected in a quality home this house will probably go up for sale soon we are that disappointed.

This builder workmanship is poor. They throw up the homes. They build homes with crooked walls, uneven window seals. They throw your yard in leaving big gaps where you could twist your ankle while walking in your yard. They even out dead grass down and don’t level the yard so water won’t stand. They say they will return to replace dead grass but never do. If they do come back to fix something they then make another mess which needs to be fixed. Horrible home builder , no pride in their work.

Be prepared. Keep up with everything as you go. Hire external inspector. There is no checking by builder. Remember they are not a custom builder and the workmanship reflects that fact.

This builder is the best, but covid affected everything...not the builder's fault

Painful process but nice home. My next move will be either to live under a bridge or the cemetery.

I like the area very much. Lovely neighbors

Most of the customer facing staff did a good job especially Lauren, Daniel, Randy, Bryson and Elena. The staff behind the scenes, the decision makers, could care less about the homeowner. Pulte policies and decisions are all about maximizing profits as opposed to creating a quality product and satisfied customers.

Sales team was excellent, design team was excellent but decision by Del Webb to accelerate closing date caused very poor workmanship on the interior. A word to the wise...do not agree to close until all work is completed to your satisfaction.

Do not expect quality materials or workmanship

Pulte pushes for quick closing dates even though the house construction is far from done. There is no time resolve the open issues and things are slammed together make the closing date. The Pulte foreman was diligent and trustworthy but I believe the quality of the subcontractors that built the home were of a very low standard.

After closing on my new house expecting everything to be in a good condition.My new wooden floor had chips and dings in it the top kitchen cabinets doors had gaps where they were supposed to meet plus no glass in the doors or glass shelves!The shower floor had to be completely replaced not able to shower in master bathroom for four weeks.I’ve been here for two months it’s been very stressful trying to get the issues fixed and I’m still waiting for glass shelves and the wooden floor still needs replacement planks kitchen cabinet doors still don’t meet! Forgot to mention there was white paint splotches all over the wood floor and no electrical wiring behind the t.v.The Sheetrock had to be cut out in order to rectify the problem.All in all not impressed! ... More

The most disappointing about the Del Webb community is Pulte and the lack of updated choices in the design center for the Garden series homes. The choices are very limited and color choices are outdated. To get up to date choices, you must upgrade to the highest level and pay ridiculous prices and the quality is poor. Get everything in writing as promises may not be kept. And go to the design center prior to signing a contract if they let you. The sales rep I had was very knowledgeable and the 2nd field manager was excellent. She’s the reason I stuck with Pulte. She followed thru on everything she said she would do and got answers for all of my questions. The Sweetgrass community is nice and what makes the place are the great neighbors. ... More

Workmanship was very poor as well as materials used

I was totally upset with construction of this house, the workmanship, quality and attention to detail that is plastered all over Del Webb advertisement was NOT present during the construction of my house. There was constant damage from trade to trade, cabinets were installed crooked, doors did not close, tile sample from the design center did not match what was installed and had to be replaced, wrong tile was installed in both showers, counter top was cut to small (gap filled with caulk), wall oven just placed in wall unsecured, base molding installed damaged, short, with gaps, the lot was a HUGE dumping ground tires, concrete, you name it, well RUN out of typing space... but there was more...crazy ... More

Poor workmanship around the entire home

Please get an inspection done before you close on your home. There seem to be a lot of problems with building homes. They have contractor don't understand what they are doing and that is very misleading. They are not thinking about the quality of the home just the $$$ and that is not good for the buyer. They need to take there time and build these homes as if they were going to purchase these homes. The VP of construction need to inspect these homes as well because they are being half build. I had so much wrong with my home I started not to closed. The Inspector came out twice to inspect my home and that cost money. Do it right the first time and the builder need to take their time. Not a good builder to go with. ... More

Pulte Homes really did hype up their brand name, but after actually moving into a newly built, I must honestly rate them below average. They subcontract everything, which I and neighbors have had to constantly call Pulte back to have them redo shotty work on too many things. The subcontractors seems to have the upper hand here as too many times the requests Pulte has asked them to do is ignored (so why isn't Pulte getting rid of them). Woodwork paint is substandard as it comes off easily and unable to wash it. grouting material in shower area gets holes in it just to run water, interior door standard hollow but very low grade, I could go on as there were so many things unfinished, messed up, & unprofessionally done. Very disappointed, too late now. Couldn't & wouldn't recommend Pulte Homes to anyone & will show them why. Will say Pulte Home employees mng & warranty people seem to do their best but, I feel too many times they're hands are tied. ... More

When we made the decision to purchase a home in this community after viewing the model, the Dell Webb representatives stressed repeatedly on the quality of Pulte homes. The builders in this neighborhood are in way over their heads, Almost every section of our home had an issue with poor quality workmanship. It was very stressful to see so many things wrong. Blue tape of punch list issues all over our home. We have been here 5 weeks now and there is still unresolved issues. It may take time and they are making progress, but it shouldn’t have been this way to begin with. The price of these homes does not match the quality delivered. Now we are concerned with what may fail after warranty. So very disappointed. ... More