Del Webb Reviews in Houston, TX

This builder is the best, but covid affected everything...not the builder's fault

I like the area very much. Lovely neighbors

Most of the customer facing staff did a good job especially Lauren, Daniel, Randy, Bryson and Elena. The staff behind the scenes, the decision makers, could care less about the homeowner. Pulte policies and decisions are all about maximizing profits as opposed to creating a quality product and satisfied customers.

Sales team was excellent, design team was excellent but decision by Del Webb to accelerate closing date caused very poor workmanship on the interior. A word to the wise...do not agree to close until all work is completed to your satisfaction.

Do not expect quality materials or workmanship

Pulte pushes for quick closing dates even though the house construction is far from done. There is no time resolve the open issues and things are slammed together make the closing date. The Pulte foreman was diligent and trustworthy but I believe the quality of the subcontractors that built the home were of a very low standard.

After closing on my new house expecting everything to be in a good condition.My new wooden floor had chips and dings in it the top kitchen cabinets doors had gaps where they were supposed to meet plus no glass in the doors or glass shelves!The shower floor had to be completely replaced not able to shower in master bathroom for four weeks.I’ve been here for two months it’s been very stressful trying to get the issues fixed and I’m still waiting for glass shelves and the wooden floor still needs replacement planks kitchen cabinet doors still don’t meet! Forgot to mention there was white paint splotches all over the wood floor and no electrical wiring behind the t.v.The Sheetrock had to be cut out in order to rectify the problem.All in all not impressed! ... More

The most disappointing about the Del Webb community is Pulte and the lack of updated choices in the design center for the Garden series homes. The choices are very limited and color choices are outdated. To get up to date choices, you must upgrade to the highest level and pay ridiculous prices and the quality is poor. Get everything in writing as promises may not be kept. And go to the design center prior to signing a contract if they let you. The sales rep I had was very knowledgeable and the 2nd field manager was excellent. She’s the reason I stuck with Pulte. She followed thru on everything she said she would do and got answers for all of my questions. The Sweetgrass community is nice and what makes the place are the great neighbors. ... More

Workmanship was very poor as well as materials used

I was totally upset with construction of this house, the workmanship, quality and attention to detail that is plastered all over Del Webb advertisement was NOT present during the construction of my house. There was constant damage from trade to trade, cabinets were installed crooked, doors did not close, tile sample from the design center did not match what was installed and had to be replaced, wrong tile was installed in both showers, counter top was cut to small (gap filled with caulk), wall oven just placed in wall unsecured, base molding installed damaged, short, with gaps, the lot was a HUGE dumping ground tires, concrete, you name it, well RUN out of typing space... but there was more...crazy ... More

Poor workmanship around the entire home

Please get an inspection done before you close on your home. There seem to be a lot of problems with building homes. They have contractor don't understand what they are doing and that is very misleading. They are not thinking about the quality of the home just the $$$ and that is not good for the buyer. They need to take there time and build these homes as if they were going to purchase these homes. The VP of construction need to inspect these homes as well because they are being half build. I had so much wrong with my home I started not to closed. The Inspector came out twice to inspect my home and that cost money. Do it right the first time and the builder need to take their time. Not a good builder to go with. ... More

Pulte Homes really did hype up their brand name, but after actually moving into a newly built, I must honestly rate them below average. They subcontract everything, which I and neighbors have had to constantly call Pulte back to have them redo shotty work on too many things. The subcontractors seems to have the upper hand here as too many times the requests Pulte has asked them to do is ignored (so why isn't Pulte getting rid of them). Woodwork paint is substandard as it comes off easily and unable to wash it. grouting material in shower area gets holes in it just to run water, interior door standard hollow but very low grade, I could go on as there were so many things unfinished, messed up, & unprofessionally done. Very disappointed, too late now. Couldn't & wouldn't recommend Pulte Homes to anyone & will show them why. Will say Pulte Home employees mng & warranty people seem to do their best but, I feel too many times they're hands are tied. ... More

When we made the decision to purchase a home in this community after viewing the model, the Dell Webb representatives stressed repeatedly on the quality of Pulte homes. The builders in this neighborhood are in way over their heads, Almost every section of our home had an issue with poor quality workmanship. It was very stressful to see so many things wrong. Blue tape of punch list issues all over our home. We have been here 5 weeks now and there is still unresolved issues. It may take time and they are making progress, but it shouldn’t have been this way to begin with. The price of these homes does not match the quality delivered. Now we are concerned with what may fail after warranty. So very disappointed. ... More

The home we had Pulte build and we bought two months ago was not move-in ready. It looked ready during our 20 min walk through prior to closing. Once we were in the house the next day, we realized the dishwasher wasn't securely attached and the cabinets have since been falling apart. We had a list of 32 items that needed attention and repair. We did receive follow-up to look at the issues and resolve.

Poorly managed contractors. Allowing for mistakes and carelessness. I’m certain it would be worse if we weren’t on site to question problems. Even then managers didn’t address poor finish details. Paid inspector found serious items like framing issues...

There is a general lack of pride in the workmanship of these homes. They have used the cheapest materials in some cases, especially with the AC. In my opinion the AC system has been poorly installed and is sized incorrectly.

Horrible experience. We understood that buying a model home was buying a home “As-Is”, we assumed things would be in working order. Hot water heater didn’t work. It was clogged with dirt from sitting for 6 years. You would think they would have inspected beforehand. We specifically asked about the hot water heater and we were reassured all had just been inspected. The oven sounds like it’s about to stop. The fan is very loud and goes forever after cooking. It usually lasts until after we eat our meal. We were told we are on our own for the appliances. Refrigerator does not make ice. Not Pulte’s problem. The knobs on the cook top do not go. They are made for a different type of cooktop. The words are upside down so I have to guess what level I have the heat on. Again, we’re on our own with that. The cabinet doors in kitchen and bathroom do not match. They are a white white and our cabinets have a gray tint. Too bad for us. Had a bathroom flood due to the clean out valve in front flower bed was not capped off. When they went to repair, it was discovered the pipe wasn’t installed properly. They did manage to make this repair and they did replace carpet in the 2 bedrooms damaged by the flood. There is a plate under dishwasher that was missing at closing. We were told it was on order. That’s not true, cabinet people came by and were unaware. Dryer was blowing cold air. That was installed incorrectly. That was a quick fix. The list goes on. We also had ants and roaches until we could get someone out to spray. Oh, and the mystery switch in the kitchen? No one could tell us what it was for. I finally figured it out when doing dishes and I cast a shadow on the sink. It’s for the missing light over the sink. We took the plate off and there is wiring there so perhaps it’s wired and they just didn’t install light. Who knows. But again, not their problem. We are in our own. Based on our experience, I would not purchase a Pulte home or ever purchase a model home. ... More

It is now 4 months after closing with a long punch list and plenty of promises to address the issues immediately. To date, little has been done other than to replace the entire hardwood floors. The issues are so significant that I am not able to completely unpack & get settled. Writing to the Pulte Homes President got the floors replaced but little else. They tell you they will address the issues repeatedly & repeatedly nothing gets done. There is no quality control nor is there apparently any accountability for customer satisfaction. Many of the positive reviews are driven by fear that a negative review might cause Pulte to not address the quality issues on their punch list. Little do they know at that time, it doesn’t matter. Once Pulte gets your money, they move on to finishing other homes so they can close on them. It’s the luck of the draw whether you get the substandard crews working on your home or a crew that may know what they’re doing. I’m not a “one off exception”. There are many others. I’m not leaving my name on this review as I, too, fear that it may negatively impact any hopes of getting Pulte to address the quality issues & ultimately give me the home for which I paid. ... More

Speed is more important than quality... walls aren't plumb... window screens missing... screws missing everywhere... irrigation pipe leaking and neighbors have many more items