Del Webb Reviews in Houston, TX

The home we had Pulte build and we bought two months ago was not move-in ready. It looked ready during our 20 min walk through prior to closing. Once we were in the house the next day, we realized the dishwasher wasn't securely attached and the cabinets have since been falling apart. We had a list of 32 items that needed attention and repair. We did receive follow-up to look at the issues and resolve.

Poorly managed contractors. Allowing for mistakes and carelessness. I’m certain it would be worse if we weren’t on site to question problems. Even then managers didn’t address poor finish details. Paid inspector found serious items like framing issues...

There is a general lack of pride in the workmanship of these homes. They have used the cheapest materials in some cases, especially with the AC. In my opinion the AC system has been poorly installed and is sized incorrectly.

Horrible experience. We understood that buying a model home was buying a home “As-Is”, we assumed things would be in working order. Hot water heater didn’t work. It was clogged with dirt from sitting for 6 years. You would think they would have inspected beforehand. We specifically asked about the hot water heater and we were reassured all had just been inspected. The oven sounds like it’s about to stop. The fan is very loud and goes forever after cooking. It usually lasts until after we eat our meal. We were told we are on our own for the appliances. Refrigerator does not make ice. Not Pulte’s problem. The knobs on the cook top do not go. They are made for a different type of cooktop. The words are upside down so I have to guess what level I have the heat on. Again, we’re on our own with that. The cabinet doors in kitchen and bathroom do not match. They are a white white and our cabinets have a gray tint. Too bad for us. Had a bathroom flood due to the clean out valve in front flower bed was not capped off. When they went to repair, it was discovered the pipe wasn’t installed properly. They did manage to make this repair and they did replace carpet in the 2 bedrooms damaged by the flood. There is a plate under dishwasher that was missing at closing. We were told it was on order. That’s not true, cabinet people came by and were unaware. Dryer was blowing cold air. That was installed incorrectly. That was a quick fix. The list goes on. We also had ants and roaches until we could get someone out to spray. Oh, and the mystery switch in the kitchen? No one could tell us what it was for. I finally figured it out when doing dishes and I cast a shadow on the sink. It’s for the missing light over the sink. We took the plate off and there is wiring there so perhaps it’s wired and they just didn’t install light. Who knows. But again, not their problem. We are in our own. Based on our experience, I would not purchase a Pulte home or ever purchase a model home. ... More

We have dealt with incompetence from the sales team, the mortgage agents, and the poor quality of the house construction. Have spent over a month dealing with warranty issues. We are totally dissatisfied with the purchase of this home and will definitely not recommend to any of our friends or family members.

It is now 4 months after closing with a long punch list and plenty of promises to address the issues immediately. To date, little has been done other than to replace the entire hardwood floors. The issues are so significant that I am not able to completely unpack & get settled. Writing to the Pulte Homes President got the floors replaced but little else. They tell you they will address the issues repeatedly & repeatedly nothing gets done. There is no quality control nor is there apparently any accountability for customer satisfaction. Many of the positive reviews are driven by fear that a negative review might cause Pulte to not address the quality issues on their punch list. Little do they know at that time, it doesn’t matter. Once Pulte gets your money, they move on to finishing other homes so they can close on them. It’s the luck of the draw whether you get the substandard crews working on your home or a crew that may know what they’re doing. I’m not a “one off exception”. There are many others. I’m not leaving my name on this review as I, too, fear that it may negatively impact any hopes of getting Pulte to address the quality issues & ultimately give me the home for which I paid. ... More

Speed is more important than quality... walls aren't plumb... window screens missing... screws missing everywhere... irrigation pipe leaking and neighbors have many more items