Del Webb Reviews in Houston, TX

The hvac system had issues with the heat and after they fixed that the air conditioner didn’t work now it is just noisy. The drywall and painting team has been in to fix several places and then paint. The landscaper did a poor job in the back yard.

Customer Care Person did not hold to his word. Never showed up when he said he would and had to be prodded with higher up management to get a response. Home is well built. But fixing minor issues after move in was a headache.

The people employed by Del Webb are great and they really try their best. Unfortunately they can only do so much to make up the below acceptable workmanship of the sub-contractors. The people are unskilled and it seems like they do not care at all about the quality of their work.

Great to work with but to get repairs under warranty has been impossible to get done promise's with no results

The construction went smoothly. The house is well built and extremely impressed at the quality of the house. However, the confidence of sales person to loan officer and others in terms of communications to the buyer (me) was quite poor.

Every aspect of dealing with Del Webb from lot choice to move in was terrific. The only detractors from an otherwise perfect experience were dealing with Pulte Mortgage and Pulte Insurance. I love my home.

We love our new Del Webb home! It is a beautiful home and the process was pretty smooth. We would do it again.

As a couple who has built 7 other new homes through the years, we consider the Pulte experience of selecting and constructing the home to be very good. We enjoyed it. The Pulte Mortgage experience was the only black mark on the entire process. Otherwise it would have been 5 star overall.

Great home buying experience overall!

I completed the building process from 1300 miles away. It would not have been possible without a construction liaison who stayed in close contact.

We love the house, except . . . the concrete work is shoddy. The garage floor has a rough section near the wall. Additionally, patches were required closer to the center of the floor, which a friend told me was caused by the carpenters placing two by fours used for bracing the walls into the wet concrete floor. Also, the patio had pockets required patches. And, the side of the driveway has chipped sections.

They hit the exact closing date that they predicted from day one. We got to select almost all the interior features that mattered and workmanship was very good. Only very minor issues with house when we inspected - and they fixed, or are fixing, them. Construction manager was extremely hands-on keeping everything on time and high quality. He was very responsive and communicated frequently on each detail or question we had. Only real hiccup was in the specification of the base floor plan. We at first specified 2 BR, a then changed our mind a few days later and were not allowed to alter the plan. The total house specification (interior features) was not finished, but the base plan was locked. This was a little bit disappointing, but we still love the house. Make sure that the base floor plan is exactly what you want before signing the contract. ... More

Enjoyed working with Ericka and Chris. Both were very helpful and informative.

Please see above comments. Thank you

Alp was very helpful in getting things we needed for the house. Since moving in Megan has been great with warranty issues.

I love this new home.

The home and process was pretty good overall. But sadly Erika in the sales office once contracted was MIA. Got my name wrong on the few emails sent and really underwhelming on a 1/2 million dollar home.

Great! Great! Great! Great! Great!

This is my 4th new construction home in my lifetime. Liz was my sales agent. She is awesome. I was surprised at Pulte’s pricing for upgrades. I would recommend a third party inspection prior to closing. Everett really made the difference so we could get my home completed for closing. The Del Webb The Woodlands neighbors and community are fantastic!

This home is very nice. I guess I expected a fridge in the package. The only complaint is this is an over 65 community and in the master bathroom there is NO medicine cabinet. Most of us take medicine and it is really inconvenient to keep under the vanity in a box. That is really bad. Also the master closet could be bigger and the laundry room a little smaller. Other than that it has been a good experience.

Nice neighborhood and neighbors.

The Building Superintendent that was assigned to my home was excellent, very responsive and pleasant to work with. Even though I closed earlier, I have only lived in the home a few weeks. I found that any issue I had was addressed quickly.

Anthony is wonderful in helping us get repairs done.

Overall, the experience was very good but a few things could be better. For example, a "Floor Outlet Option" is predetermined per plan but I was told I couldn't have a copy of the plans. It's useless where it is. A drain for the washing machine was missed when the slab was poured and well into framing. Obvious mistake which was missed. It was corrected but this should not have happened in the first place. After closing and while moving in, we discovered the dryer vent had been sheet-rocked over. Why was this not noticed during the final inspection by Pulte? It was quickly corrected. Overall, we are very pleased with our home. The few other problems we have found after moving in have been very minor and have been quickly corrected. ... More

Well built