Del Webb Reviews in Houston, TX

All of the people I dealt with, the sales office, design center and the supervisor of the building of my home were very helpful and responsive to my questions and concerns

My experience with the building of my home was good the staff informed me often about the building progress. Sending pictures and answering questions I am happy with my new neighborhood and home.

Good sales and build experience. Choice of options is limited and really adds to the price considerably--a bit of a surprise! Quality of some details--paint, wood trim--not up to the quality of the overall house. Overall great home!!

My superintendent Randy was great. Always patient and understanding and promptly reactive. Some items way overpriced (esp. at design center where there is a great deal of pressure. Hardware like kitchen sink, towel holders, toilet paper holder look nice but very poor quality. Stella, our sales representative was very honest and helpful.

I'm loving my home but Del Webb has located the patio of the new home being constructed next to mine 8 feet from my patio. The back door of the home next door looks directly into my home and my door looks directly into the home next door. I'm not happy about either of these situations. Care should have been taken to avoid this. Del Webb needs to provide privacy for both our homes in the form of a privacy wall between them. I'm hoping they will offer and I don't have to fuss about it. A screened in porch with either latice work or some type of privacy between the two homes. I want to be able to recommend Del Webb as solving problems created in the building process. ... More

One issue was the bathroom. The shower door hit the door when opened so changed door to an accordion door. Superficial cracks on back patio had to be filled in.

My wife and I fully enjoyed the build process. Our field manager did a fantastic job addressing our questions and concerns. We would do it again.

This wasn't our first time building a home and we've had bad experiences in the past. Building with Del Webb was a pleasure. No build is completely smooth, yet Del Webb was able to explain issues to our satisfaction or quickly respond and correct them in the field. Would recommend Del Webb.

The home buying process was easy and we are very happy with the home. We would definitely recommend Del Webb.

I love the plan of my home and really appreciate the walk in attic,

Pulte Homes are well constructed and energy efficient. Good selection of materials for finishing the interior. Great floorplan designs with option selections. Overall a very nice home.

Satisfied. With covid lockdowns, everyone helped at every juncture to build nice little house

Salesperson was responsive. Too many subcontractors that we do not even know. It would be better if a list is given at the beginning.

We have only been in the house under 2 months now and we are happy with our home which was a spec home. We like the lot and sitting on the patio at night enjoying the views. Other than wishing the lot was bigger and the house had more closet space we do have some minor complaints: 1) The garage floor is pitted throughout the garage which is going to require an epoxy coating to hide. 2) There are a few light switches in hard-to-reach places. 3) The trim painting must have been water down since it has very little gloss/shine to it compare to the touch-up paint that I purchased. Night and day difference between what the build painted and the paint coming out the can that I purchased. 4) The Whirlpool wall oven and microwave and installed on the same wall have different color clocks. We were told by a Dell Webb area manager that this is a Whirlpool issue and nothing they can do at this time. 5) We are concerned the AC sizing for the house and after discussion with a couple trusted AC specialist the conclusion that a 2.5ton unit paired with a 4-ton furnace/blower is undersized. We have noticed In the 100 degree heat with the typical humidly levels the unit runs non-stop during the day. Note - Responsiveness to issues was given 3 star since we had to select something for the review. We have not placed any warranty calls at this time. ... More

The hvac system had issues with the heat and after they fixed that the air conditioner didn’t work now it is just noisy. The drywall and painting team has been in to fix several places and then paint. The landscaper did a poor job in the back yard.

Customer Care Person did not hold to his word. Never showed up when he said he would and had to be prodded with higher up management to get a response. Home is well built. But fixing minor issues after move in was a headache.

The people employed by Del Webb are great and they really try their best. Unfortunately they can only do so much to make up the below acceptable workmanship of the sub-contractors. The people are unskilled and it seems like they do not care at all about the quality of their work.

Great to work with but to get repairs under warranty has been impossible to get done promise's with no results

The construction went smoothly. The house is well built and extremely impressed at the quality of the house. However, the confidence of sales person to loan officer and others in terms of communications to the buyer (me) was quite poor.

Every aspect of dealing with Del Webb from lot choice to move in was terrific. The only detractors from an otherwise perfect experience were dealing with Pulte Mortgage and Pulte Insurance. I love my home.

We love our new Del Webb home! It is a beautiful home and the process was pretty smooth. We would do it again.

As a couple who has built 7 other new homes through the years, we consider the Pulte experience of selecting and constructing the home to be very good. We enjoyed it. The Pulte Mortgage experience was the only black mark on the entire process. Otherwise it would have been 5 star overall.

Great home buying experience overall!

I completed the building process from 1300 miles away. It would not have been possible without a construction liaison who stayed in close contact.

We love the house, except . . . the concrete work is shoddy. The garage floor has a rough section near the wall. Additionally, patches were required closer to the center of the floor, which a friend told me was caused by the carpenters placing two by fours used for bracing the walls into the wet concrete floor. Also, the patio had pockets required patches. And, the side of the driveway has chipped sections.