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Del Webb Reviews in Houston, TX

What Houston Homeowners Have to Say About Del Webb.

Read all 298 verified reviews from homeowners that built a new home with Del Webb in the Houston area. Houston homeowners have rated Del Webb an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Del Webb

has 4.2 out of 5 stars in Houston Area

298 Reviews in Houston Area

Ratings by Category

Overall 4.2

Quality 4

Trustworthiness 4.3

Responsiveness 4.3

Del Webb in Houston Area

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Customer Reviews

Quality of workmanship & materials

  • Henry W.
  • Verified HomeBuyer
  • January 10, 2021
  • Richmond, TX

Built with seniors in mind.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Untrustworthiness of sales staff and PGP Title Company

  • Kenneth F.
  • Verified HomeBuyer
  • January 07, 2021
  • The Woodlands, TX

Pulte pushes for quick closing dates even though the house construction is far from done. There is no time resolve the open issues and things are slammed together make the closing date. The Pulte foreman was diligent and trustworthy but I believe the quality of the subcontractors that built the home were of a very low standard.

Del Webb responded:
While we are pleased to hear that you were happy with your foreman, we are disappointed that you are unhappy with the quality of your home. We would like to learn more so we can address your concerns accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH ...

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 4

After we moved in and lived here for a time we were surprised by the poor quality of the products used and the workmanship. I felt the superintendent could have paid closer attention to the workmanship

  • Phillip S.
  • Verified HomeBuyer
  • January 06, 2021
  • Richmond, TX

Pay close attention to the the workmanship a

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

Customer service

  • Frank R.
  • Verified HomeBuyer
  • January 06, 2021
  • Richmond, TX

The customer service from start to finish was great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - Just a few very minor issues.

  • Patricia A.
  • Verified HomeBuyer
  • December 02, 2020
  • Richmond, TX

Just a few very minor issues. Pulte took care of them just about as fast as I could blink.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quality, and reliability!

  • Marilyn P.
  • Verified HomeBuyer
  • December 01, 2020
  • Richmond, TX

Realizing everything was as advertised and described. All were friendly and helpful, and we were kept up to date on the progress on the house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amount of loan preclosing after downpayment $142K; jumped to $165 at closing due to all the money-grab expenses. Seller's agent insurance quote of $845 annually was bogus. Amout had jumped to $1161 when policy docs received.

  • Anonymous
  • Verified HomeBuyer
  • December 01, 2020
  • Richmond, TX

Not a pleasant experience at all! We felt exploited and taken advantage of at almost every turn.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Del Webb - Living here is great !

  • Donn B.
  • Verified HomeBuyer
  • December 01, 2020
  • The Woodlands, TX

Living here is great !

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - Everyone we have worked with has been helpful and worked we us

  • Paul B.
  • Verified HomeBuyer
  • November 27, 2020
  • Richmond, TX

Everyone we have worked with has been helpful and worked we us on any issues that arose during construction. We love our new home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

My construction liaison kept me fully informed on weekly basis and was available to answer questions

  • Linda C.
  • Verified HomeBuyer
  • November 11, 2020
  • Richmond, TX

I completed the building process from 1300 miles away. It would not have been possible without a construction liaison who stayed in close contact.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

covid slowed everything down

  • Barbara T.
  • Verified HomeBuyer
  • November 10, 2020
  • The Woodlands, TX

This builder is the best, but covid affected everything...not the builder's fault

Del Webb responded:
Thank you for the compliment. We are so sorry that your process was slowed by the pandemic. If there is anything we can assist with or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you again. ^AS ...

Total Score 2


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - The attention to detail stands out.

  • Kathleen S.
  • Verified HomeBuyer
  • November 06, 2020
  • Richmond, TX

The attention to detail stands out. The field manager took time to explain every aspect of the home and recommended what needs to be done to maintain it well. It was most comprehensive and appreciated.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Warm and Comfortable

  • LaRuth V.
  • Verified HomeBuyer
  • November 04, 2020
  • Richmond, TX

In spite of COVID-19 delays, my home buying experience went very smoothly. All aspects of the experience were explained to me in detail. All my questions were answered. I was kept up to date (real time)with all processes of my home being built(and I do mean all, from start to finish and extra). I am extremely joyful about my home purchase in the Del Webb Community/Pulte. Audra, Bryan, and Joshua are excellent!!!

Del Webb responded:
Thank you so much for taking the time to share your experience! We are so pleased that our team made your new home journey smooth and wonderful. Congratulations and we wish you all the best in your new home! ^AS delwebb

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - Good , enjoining my house

  • Saundra W.
  • Verified HomeBuyer
  • November 04, 2020
  • The Woodlands, TX

Good , enjoining my house

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The People

  • Jerome K.
  • Verified HomeBuyer
  • November 03, 2020
  • The Woodlands, TX

The people were wonderful to work with. Dennis who built our home was amazing. Very informative and responsive. We have recommended to many of our friends.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - Dealing with Pultie and Del Webb went as expected.

  • Joe B.
  • Verified HomeBuyer
  • November 01, 2020
  • Richmond, TX

Dealing with Pultie and Del Webb went as expected.

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 5

Always timely, caring and professional.

  • Lenard J.
  • Verified HomeBuyer
  • October 22, 2020
  • The Woodlands, TX

Anthony made the experience during this unusual time very easy, he kept us up to date with the delays and worked hard to get house finished. My only complaint is the painting and calking are not up to the price paid for home.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Beautiful subdivision.

  • Patricia W.
  • Verified HomeBuyer
  • October 22, 2020
  • Richmond, TX

This home is very nice. I guess I expected a fridge in the package. The only complaint is this is an over 65 community and in the master bathroom there is NO medicine cabinet. Most of us take medicine and it is really inconvenient to keep under the vanity in a box. That is really bad. Also the master closet could be bigger and the laundry room a little smaller. Other than that it has been a good experience.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Del Webb Sweetgrass-Pulte Homes-A Winning Combination

  • John M.
  • Verified HomeBuyer
  • October 20, 2020
  • Richmond, TX

We started the building of our home in March 2020 and moved in early August 2020. David our construction manager was outstanding! He kept us informed with a weekly update and photo's of the building progress. Closing was in our community and keys were ready right after that. Follow up with Pulte on new home warranty has been quick and proficient. Lastly we looked at several 55 and up subdivisions before settling on Del Webb..We made the right choice!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The professional team!

  • Sherry M.
  • Verified HomeBuyer
  • October 20, 2020
  • Richmond, TX

Easy process in buying the home, great teamwork between sales and construction, EXCELLENT Contruction Engineer, attention to details and timelines met! Loving my home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Things that stood out

  • Monica S.
  • Verified HomeBuyer
  • October 20, 2020
  • Richmond, TX

This was a great experience for me. Pulte homes is an exceptional homebuilder. I never felt overwhelmed or lost in the process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Fair

  • William C.
  • Verified HomeBuyer
  • September 15, 2020
  • Richmond, TX

The quality of the craftsmanship on things that show (Tile, cabinets, appliances , etc) disappointing.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Del Webb - Good Building Experience

  • John S.
  • Verified HomeBuyer
  • September 08, 2020
  • The Woodlands, TX

Our home is well built and we love the design and extras. Issues arising during construction were handled professionally and promptly. I also felt that we could trust the construction team and received feedback during the process. It is important to stay in close communication with Construction Manager.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb

  • Gary B.
  • Verified HomeBuyer
  • August 18, 2020
  • Richmond, TX

I have only lived here for 6 weeks. It would be better to ask after I have been here longer. It has not been without issues. Some have been resolved and some are pending. I continue to notice things.

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 4

Good quality home.

  • Carol-Ann F.
  • Verified HomeBuyer
  • August 12, 2020
  • The Woodlands, TX

Be patient with Covid-19 and all and you will have a nice home. The people I have met seem very nice.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5