Del Webb Reviews in San Antonio, TX

This home has low quality of workmanship with many of the finishing details poorly done. We have had to have them come back to redo and repair many items that should of be done correctly in the first place. For a home that cost a half million dollars I would have expected much better quality and attention to details.

They are all about the $. Once they have your money, you become irrelevant. Someone to be ignored. The customer service is non existent. Quality of workmanship is that of a 4 year old. The only good thing is the clubhouse and the residents. If you buy a started home you can not change ANYTHING.

Here we are buying our final home to live out our golden years. The workmanship is awful; shower door was put in backwards, almost fell on us, a third of downstairs HVAC was wired to upstairs thermostat so we froze for over two weeks since it wasn't deemed an emergency. Walls uneven, sod pathetic, thorns and burrs throughout, multiple irrigation and main water line leaks on the property, the worst cement job I have ever seen, uneven edges, pits, paint on tile and carpet, adhesive all over granite, had to get all new light bulbs as the ones they installed are all so dim. AC did not have a fuse in box outside. Dryer did not work, they had to fix something in fuse box. And, oh so much more. I have asked repeatedly to speak with construction manager supervisor, told they would call me, did not. Said to go through warranty. I have asked warranty manager to call me, was told they would, they have not. The "tell" is that I have to drag my dog in the house after every walk as even she can't stand it. W.O.W. After paying $650000 for this, which I am sure I would take a significant lose to sell this pathetic place, I assume I will just have to die here, and actually, I am hoping for sooner than later, it's that bad. ... More

Too many people in layered systems. From purchasing through follow up warranty support after closing. Poor communication. Real low quality materials used, especially wood framing. Workmanship quality and accountability of workers not good. They show when they show, do poor to fair work when present, leave low skill workmen unsupervised, and take too long to address fixing what should have been done right the first time.

Lesson learned, if the Builder asks for $10,000 in earnest money you should be skeptical. My wife and I thought that earnest money amount was high because of the demand in the Del Webb community. What we found during the construction process was a lack of oversight by the construction manager and the on-site team of construction foreman. Subcontractors are not supervised. One subcontractor comes in and damages of the work of another subcontractor who just completed their job.. once you have given them your money there is no refund when you see the extremely poor quality during the construction process. Beware if you are purchasing an inventory home. Make sure your sales representative gives you a detailed report of exactly what is being purchased. We received a detailed report that was in pulte code, which was very difficult to decipher. The end result is although a detailed report coded was provided by sales. The report says or mentioned a lot of upgrades next to the code, the actual Final delivery was poorly made fixtures and cabinets which were poorly designed.. Make sure sales gives you a detailed report in plain English of what you’re purchasing and shows you what you’re actually purchasing. every day was be like Christmas as the home was built we got to see what they called an upgrade was actually cheap substandard products. We are still dealing with property that was not graded or leveled for drainage. The sides of our home as well as the backyard is a swamp land that grows mold. I’ve never seen a water meter box fill up with water when there is no leak from the actual water meter, my neighbors just run their sprinkler system. After you close on your home you can just about forget that there was a punch list because construction is unresponsive and uncooperative with unreasonable resolutions. They know once they’ve got that $10,000 that you are not gonna to break your earnest money contract when you see their poor construction and workmanship. Once you’ve closed now you’re behind the eight ball. I don’t recommend Pulte, But I’m certain that’s obvious by this review. We have contacted everyone up to the position of Vice President in the San Antonio area. The issues with my home are still unresolved although they are aware of it. Make sure to get an independent home inspection. So my review is sales - Hannah… One star. Bruce One star. Construction review… Vice President - 0 start. Unresponsive. Area construction manager - one star - responsive but has yet to fix my home. On-site construction-Kenny - zero stars - worst customer service ever. Tanner Two stars - responsive, but has yet to fix my home and most likely Lacks the authority to make a decision. I believe Tanner would do more if he had the proper authority or position. ... More

From the beginning, the quality of workmanship was horrible, price paid was too much, responsiveness to issues was and is poor, trustworhiness is very little.

The field manager was inexperienced, his supervisor is incompetent and no one listened to us when we were telling them through the building process that things weren't going correctly. After closing we have been attempting to get the mistakes corrected and have only found one person interested in doing the right thing. If I had to build again with Pulte Homes I wouldn't do it and I wouldn't recommend anyone build with the group at Hill Country Retreat.