Del Webb Reviews in Washington, VA

Water quality poor. Small dripping noise in outer wall not addressed.

Timely benchmarks, sales people friendly, informative. Due to covid lots of items backordered.

Very poor interior painting and sheet rocking, cabinets very poorly finished. Eaves leak over front door.

Use cheapest rarely used toilet flash system. I will have to hire a plumber outside to replace them. Garage and driveway not even.The alarm system is impossible to set up and after reading the manual. The builder next foot useds my electricity to build their new house and use my outdoor faucet to water their lawn.

The facility is great. The house for the price of close to $1M lacks quality. For example, windows are simply not sound proof. Once can hear traffic and road noise from the bedroom. Not good! Not only that, but in my house at least 3 windows were bent. Main entrance door not aligned well and allows draft to come in. The house thermostat is set at 70 F, but the guest room due to imbalance of the heat distribution reads 65 F! Floor plan is great. A very open house layout. I believe attention to details and quality will make the home an excellent choice. This will help to lower the cost of reworking and increase overall efficiency. It is a great opportunity to shine by making these improvements. ... More

The staff I dealt during the purchase and construction processes were always very professional, polite and responsive, although they did not get into the level of detail I hoped for. The initial purchasing process was good, but it was not stressed that choices to customize would be almost nonexistent. I was shocked at the design studio when there were almost no choices (everything was gray, beige, black or white) to customize my new home’s finishes. During the actual construction I discovered that absolutely no changes to the actual house could be made no matter how minor. These left me very frustrated. Once I moved in, I found the finish work was very poor and the materials (from bathtubs to fixtures to the garage door opener) were the cheapest available despite the very high price tag on the house. I am learning to not look too closely and accept it for what it is - a very quickly built cookie-cutter house using the least expensive processes, materials and contractors. After six weeks in my new home, there is already a crack developing in my living room wall, along with many other issues. The responsiveness to these issues is almost non-existent. Emails and phone calls go unanswered, with emails having to be resubmitted before I get an auto-reply that someone will call me in 48 hours, which has never happened. I built with Del Webb to become part of a community and I am happy to say this is a great community. I will eventually learn to lower my expectations about the structure I live in, and will continue to meet wonderful people and enjoy my time here with the many events and activities available to me. ... More

finishing was horrible poor workmanship

Friendly sales agent. Build manager did not follow through on commitments. Fit and finishes below expectations for house at this price point. In particular, the paint and its application were poor. Design center options were too limited. Clubhouse appears to be undersized for the size of community.

No choices in windows or rear and front door Extra cost just for interior window trim Cracks in cement on front porch not being addressed by builder. No drawers in bathroom vanities Salesperson was very good Construction foreman very good

I’m disappointed in the workmanship, attention to detail, and poor quality in my home. I have submitted several requests for repair to the warranty department. I hope the problems will be fixed. The person in the warranty department handling my requests was out for 2 weeks, so that has delayed the issues being addressed. I’m disappointed that the project manager delivered my house this way and the cleaning off my house was very poor.

The community is full of exceptionally friendly people. I would strongly urge hiring a qualified inspector for predrywall & celebration walk thrus (if you’re given ample notice of these dates). My experience has been one of shock at the sloppy workmanship and the lack of follow thru on basic items. Also make sure what you ordered is actually in the house

Quality is gone… everything is rushed… and attending to errors and construction issues is an uphill battle!

Some of this is communication. I may call to check up on an issue and find someone is coming out but I didn't know it since I didn't need to be there. I get shuffled person to person on follow-up. Follow-up is not timely. I can handle scheduling for the future but I need to know and not be left with the impression someone will respond right away.

All materials builder grade. Concerns regarding poor drainage behind property. 900,000.00 home does not include linen closet!

Every appliance had a problem except for the microwave! Windows leak air and condensation.

We were not told about many options that we have liked and would have purchased.

Our experience was not a good one

They are in over there heads. Cutting corners to get things done faster. Instead of doing it correctly from the beginning.

everytime we asked for help they never called us back.

The project manager did not build a quality house. He disrespectful me on our very first meeting - I should of reminded him I pay his check. Lots of poor workmanship! The mortgage company was a nightmare.

Marvin the supervisor is great

A NIGHTMARE EXPERIENCE - I was stranded with my friends and folks waiting outside my new home, NO KEYS and most frustrating and dismay that nobody from the builders/management was seen on the site. And when I had called for the repairs - sadly none would take the responsibility. I had to do the phone calls to wHIRLPOOL, Fridge company. Pulte management insisted that the brand new house had been purchased "as is" a JOKE of Highest Order

Extremely disappointed with finish details and lack of remediation once closed. Nails sticking up in carpet- not covered, very visible drywall seams not fixed properly - not covered, scratched windows, mirrors, and wall tiles- not covered, poor workmanship like nails sticking up on door trim and just painted over- not covered. Thought Pulte was much better than this!

Pathetic response to issues identified after the date of closing. No response to emails, little to no corrective action to date.

Poor / incomplete finish work, damaged surfaces / cabinet wall, cheap / rough / gouged trim, bowed walls / poor drywall mud sanding prior to painting (unsure if primer was applied prior to thinly applied paint), missing trim, misaligned outlets and switches, cheap garage door (rattles, loud, only 1 spring for a 2 car garage), excessive cracks in patio and entryway concrete, patches of brown sod on property, HOA did not reach out to new residents (homeowner responsibility), waited 3 weeks for garbage and recycling receptacles, purportedly a gated community only to find out that the property walkways were opened to surrounding communities shortly after moving in and vehicles cut through the property for a short cut, house was vandalized prior to closing, someone tried to enter the house shortly after we moved in, had to consult with SmartCom during the buying process (paid for equipment that had to be changed out for a more comprehensive security company and for integrated systems) and was not informed that ADT was an option (only found out when it was listed on one of the Title documents), the title company parking / building was convoluted and deserted. In general, not set up for 55+ due to fall / injury hazards (some examples - tall cabinets requiring the need to stand on a step ladder, trip hazard in garage due to lip by garage door to keep water out, burn hazard microwave at head height, lacking exterior handrails for homes with multiple steps). ... More